ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Product Returned but denied Refund (Amazon.in) ^Open

Product name: Bajaj GX* Mixer Grinder, ***W, * Jars (White) Order date: ** Feb **** I have returned the product on *st March in the afternoon. I got the message from delivery boy in the night stating that your order was cancelled mistakenly, ...

Mar 30, 2021 by Vijay Kumar Yadav

Package not delivered and no response from company (Nurserylive.com) ^Open

We have placed * orders on nurserylive.com on *th March ****. Order No: NLV********** - ** Mar, **** Payment: Credit Card: Rs. ***.** Order No: NLV********** - ** Mar, **** Payment: Credit Card: Rs. *,*** We have been following up ...

Mar 30, 2021 by Harshil Shah

Marked Replacement Delivered without even calling me (Flipkart) ^Open

I have placed * Atomberg fans delivered to me on **th March out of which * had minor external damage so I asked for the replacement and it was accepted with Replacement ID: ********************. But the replacement product was marked delivered ...

Mar 29, 2021 by Archit Agarwal

Received duplicate watch of series 5 (Amazon) ^Open

I was buy apple watch series * from amzon at ** feb **** it was unable to charge that watch due to received duplicated watch after i talk with cuustomer care he redy to replace but delivery boy dont accept the replace product then amazon said t...

Mar 29, 2021 by Ritesh parmar

Ptron Defective Product given to me and Dead Product recive (Ptron earbuds) ^Open

Order I'd PT****** Amount Rs *** I Had Recived Usable Product From Ptron And Also Dead Product And It Is Unseal Product Refurbished Products Provide To Me I M Frusted From Ptron The Way They Handle Customer Order I M Not A Beggar T...

Mar 29, 2021 by Bhimarao Tayde

An ordered item wasn t there inside the packaged (Flipkart) ^Open

Accessories Missing Grievance Details I had ordered a mobile phone "Realme X**pro" that cost Rs.***** on **th Mar ****. I paid it by credit card. It was delivered in the evening of **th March, once I open the packet, there was an empty mobile ...

Mar 29, 2021 by Sundeep Singh

Refund not credited to my account (Flipkart) ^Open

I returned a SanDisk pendrive from flipkart . Order id OD******************. They have asked for bank statement which I shared with them. Still they are further delaying instead of paying back....

Mar 28, 2021 by Siddhanta Kumar Sahu

Money deducted but not getting refund from mivi (Mivi) ^Open

I have ordered a speaker from mivi official site. But during the payment option I have done the payment through debit card and not get redirect to the page again. I have contacted my bank and PayU, they all said the transaction is done from ou...

Mar 28, 2021 by Ujjwal Kumar

Wrong product delivered from Meesho (Meesho App) ^Open

I ordered for a gown costing *** but I received it earlier On March ** and I paid the amount but I found only * pieces of cloth inside... and the next day March ** again m receiving a txt saying my gown will be delivered today n I have to pay a...

Mar 28, 2021 by Gayathri

Ptron airpods has given me usable and dead product (Ptron earbuds) ^Open

Order I'd PT****** Amount rs *** I had recived usable product from ptron and also dead product and it is unseal product refurbished Products provide to me I m frusted from ptron the way they handle customer order I m not a beggar...

Mar 28, 2021 by Bhimarao Tayde

Car scratch remover and polish not working (vendexa Product ) ^Open

Both products are not working. So refund amount *** inr....

Mar 28, 2021 by Sudhir mor

No update and no response from glamourtshirts in (Glamourtshirts in) ^Open

I ordered few t shirts from. This website and its been ** days there in no update ,no response and the email I'd seems to be fake. They don't have a contact number also....

Mar 28, 2021 by Kalinga Parida

Fraud site (Newbalanceindiastore in) ^Open

I tried to order some shoes on newbalance india website but when i put my card details, it got automatically charged for **** CNY & I haven’t received any update from the site. ...

Mar 28, 2021 by Manan Dang

Charged for carry bag with logo but mentioned as carry bag without logo (Central fashion stores residency road Bangalore) ^Open

They have charged as carry bag without logo but they gave carry bag with logo and charged 10/-...

Mar 27, 2021 by Sanjay K

FAKE RETURN REPLACEMENT POLICY (Paytm Mall) ^Open

I Have Ordered A Set Of Fire Extinguisher On **th February **** And It Got Delivered On **rd February **** And Then I Checked The Product And Found That The Product Wasn't Like What I Expected. That Means, I Thought The Fire Extinguisher W...

Mar 27, 2021 by Sharad Vaishnav

FLIPKART SPF CLAIM REJECTED EVEN IF I HAVE VIDEO EVIDENCE OF PACKAGING AS WELL AS UNBOXING OF THE PR (Flipkart) ^Open

I AM A FLIPKART SELLER .I HAD SENT A PRODUCT WORTH RUPEES * LAKH ** THOUSAND AND GOT A DIFFERENT PRODUCT WORTH RUPEES * THOUSAND.I HAD FILED SPF CLAIM BUT THEY REJECTED THE CLAIM.I RAN FROM PILLAR TO POST TO GET MY CLAIM BUT THEY ARE NOT EVEN W...

Mar 27, 2021 by KUSHAL KIRTI JHA

Wipro Executive Yogesh Gunjkar is putting pressure on me to ship the defective product once I had re (Wipro Lighting) ^Open

RESPECTED HIGHER AUTHORITIES OF WIPRO LIGHTING My Name is Shubhash Maske Contact Number ********** Customer Email maskeshubhash*@gmail.com Complete Address Room ** Daityna Khurdha Phata Partur asti road partur taluka Jalna zill...

Mar 27, 2021 by SWAPNIL SUNIL SHIVALIKAR

Duplicate product (Total Shopping Network) ^Open

A representative of Total Shopping Network came and informed me about their membership drive and the lucky draw contest via a scratch card. The condition of getting a scratch card was that you have to submit ₹*** which will not be refunded if...

Mar 26, 2021 by Sahil Jain

Package not deliver (Style like heaven) ^Open

I have ordered a dress on ** march of *** rs and after ordering i asked about delivery they said it will deliver within *-* days. but today is ** march still i have not recieved my product. and when i messaged them , firstly they ignored my m...

Mar 26, 2021 by Nancy Arora

Bigbasket Refund account deactivated (BigBasket) ^Open

I got this mail from bigbasket Ticket No:********** Dear Vivek, Greetings from Bigbasket. We certainly understand your concern. On checking our records, we noticed that your account is deactivated due to placing the orders for com...

Mar 26, 2021 by Vivek Hingorani

Received low quality dress (Vastrova.com) ^Closed

I have ordered a dress worth **** and when I received the dress it’s not even worth of ***. It’s such a low-quality when I ask them they are not responding properly when I will get my refund....

May 09, 2019 by Jayashree

Fake online site (Limeline .com) ^Closed

I ordered * designers Kurti but got * dirty worst sarees. I lose rupees ****. So please help me to refund....

May 09, 2019 by Jitender Sharma

Package is not delivered (fasionfury.in) ^Closed

I ordered the saree on ** Dec **** but did not receive from fasionfury .in. Even contact number is not reachable ...

May 09, 2019 by Ashwini Hinge

Different product delivered (Limeline) ^Closed

I have ordered a gown from Limeline worth Rs. *** but they delivered a very low-quality saree to me. It's very disappointing and we had a very bad experience with this company. Also, they have customer care no. that always remains busy. Please ...

May 09, 2019 by Shilpi sharma

Payment not received (Nafa.in) ^Closed

Money not received in the bank now * days over. Request no *****. Please do the needful....

May 09, 2019 by Bhagesh Kumar Mallappa Guttargi

Amount debited but product not booked (Shopingkaro.com) ^Closed

I started shopping on shopingkaro.com. I ordered the Redmi Note * Pro. While making payment amount debited through google pay account but mobile not booked. And there is no communication from shopingkaro.com. The amount was ***** and credited t...

May 09, 2019 by Sathiya

Fraud page taking money but not delivering items (The_99_shop) ^Closed

This page is asking to make the payment for the order after showing products on the page and then never deliver the product and when asked for the money refund stopped replying to messages and calls. Do not order anything from the_**_shop Inst...

May 09, 2019 by Khushboo Gupta

Wrong product delivered (Peenar.com ) ^Closed

I ordered a green kurta xl size for *** Rs but received a small kurta brown very bad quality. No phone calls and emails are attended by them. I expect a refund in my ordered product. Very bad service by them....

May 08, 2019 by Ankita

Channels are freezing (Independent Tv) ^Closed

There two major issues - * - All English movie channels and tv channels are stopped. During installation, it was clearly informed to us that all of the channels except HD will be continue till the pack expires. Please do the needful on urg...

May 08, 2019 by Amit agrawal

Low grade cheap material delivered (Peenar) ^Closed

They do not receive phone calls. No answer to emails. Low-grade materials, cheap quality and the main and big problem are the sizes are too small. I want an XXL size. They cheated and small size despatched....

May 08, 2019 by SUTAPA BANERJEE

Package not delivered (Pynkvilla) ^Closed

I had placed an order for Nike Black lux phantom venom club shoes on the **th Feb ****, order num PV****. I still haven't received it. Sent a couple of emails to Pynkvilla but failed to get any reply. Would highly appreciate your help in gettin...

May 08, 2019 by Venancio Rodrigues

No delivery at my location (Paytm Mall) ^Closed

I was trying to order a bicycle. But it's not deliverable here (Pin code- ******). I contacted the seller but they told to contact paytm mall....

May 08, 2019 by Abel

Fraud done by the company (Peenar.com ) ^Closed

My order number is NR************. I have ordered two combined set of Kurtis one is yellow floral printed and other is designer printed, Kurti. But the Kurtis which are delivered is of the worst quality. If the product is not exchanged I am goi...

May 08, 2019 by Viral modi

Wrong product delivered (Designer kurti) ^Closed

I am very much disappointed when I received the parcel. When I opened it I got cheap quality saree in place of a designer suit. I want to get my money back and take strict action against this company....

May 08, 2019 by Alpa arora

Return not initiated (Decathlon ) ^Closed

I purchased an elliptical trainer which I didn't use because of surgery and raised a request for a return. The representative called after a week that they will contact and pick it up. Till now no reply from them. I have emailed several times b...

May 08, 2019 by Abhishek Sharma

Item received not as per order (Willora) ^Closed

Item order was different then what I received. No reply to my email for return of the product. I contacted Ecom express, Bhiwandi, Maharashtra as I stay in Palghar who delivered me the parcel. But no positive response from them....

May 08, 2019 by Shanti Rajendrakumar

Product not delivered (Onepluscases.in) ^Closed

I ordered a mobile cover from the website onepluscases.in but to my surprise after *-* days the order didn't get shipped. When I tried to reach them over the phone the phone was switched off. +** ********** is the contact number which can be se...

May 08, 2019 by Ayush Mehta

Fake product delivered (Fastroly) ^Closed

Got an entirely poor quality product. The image is shown on the website while ordering and the product varied in colour texture quality. Totally fraud company which didn’t respond to calls or emails....

May 08, 2019 by Minita Prasad

Wrong material sent (Limeline) ^Closed

I have ordered a designer Kurti code *** and they delivered me a low-quality saree. Please help....

May 07, 2019 by Dr.priya ranganath

Not received any response from the company (Amozonishop3) ^Closed

I had ordered Panasonic mixers grinder on amozonishop*.co.in on a price tag of Rs. ***/-. On the payment page, they direct me to paytm payment gateway. I paid the payment and I got order ID no ****************** but till date, I didn't get any ...

May 07, 2019 by Vineet Kuthiala