E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product (Shulabha creative) Open
Ordered from shulabha creative last week and received the product today, **th March but it is a wrong product and their contact number is switched off. I wrote an email and I'm not sure if it will be resolved. So reaching out via this platform....
Mar 11, 2021 by Hema Boppana
I get wrong jacket which i didn t ordered (Beautify yourself India s affordable products ) Open
I olaced my order on **th feb and it has shown that no order has been made, then i continously mailed them about my parcel they said item is not available which i ordered so i mailed them again for refund. But today ** march i gt a wrong parcel...
Mar 11, 2021 by Sheffu
Pakage not delivered after payment (Moreboxin) Open
I ordered air max *** shoes worth *** and paid in advance by razor pay method and didnt get any delivery from the moreboxin , currently m unable to login or track my order with moreboxin order#**** ...
Mar 11, 2021 by Bharat
Onida washing machine service issue (Onida Washing Machine) Open
I had logged Complain No-****E********* on **th JUN **** & also called many times to customer care no for status of my issue but nobody has responding against my complain .After many follow-up ,they collected washing machine from my house on...
Mar 11, 2021 by Rajeev Kumar Ojha
Order not delivered (Fashchic 15) Open
It's been * months. Ordered * items on **th dec ****. Got *st item on ** jan **** after **+emails. Got the partial order and note that I will soon receive my *nd item too. **+emails, story, dm, messages but not responding and not delivered my ...
Mar 11, 2021 by Aashi Thakkar
Not Honored AMC and charged money illegally (Ro Care India) Open
Our RO is still in AMC and they visited the home and said we dont honor the AMC in **th month and you have to pay for repairs. Whereas AMC document clearly says it is ** months from date of issuance of bill/invoice. It is like a health insur...
Mar 11, 2021 by Uday Mishra
Money Fraud against recharge service (playgroup) Open
Dear Sir/madam Above mentioned user promised he will provide me recharge balance and after paid the amount he was sawing issues after I told him refund the amount stop scam then he told me that I am paying you after that he is not picking any ...
Mar 11, 2021 by NIRONJAN KURMI
My order is not delivered (PBLifestyle Gaming Chair) Open
My order #**** is mot delivered and they are not reesponding and there is no update about the order ...
Mar 11, 2021 by K.s srinivasa rao
Damaged product (diva claasy women s earing) Open
One earing does not have pearls .. plzz retrn my mpney...
Mar 11, 2021 by Mohit Nagpal
PB LIFESTYLE myshopify com Package not delivered I have ordered elite gaming chair I have paid full (PBLifestyle Gaming Chair) Open
PB LIFESTYLE myshopify com - Package not delivered I have ordered elite gaming chair.I have paid full amount. They said I'll received confirmation mail but there is no mail received. Order I'd #**** on dated ** February ****, Please refund... ...
Mar 11, 2021 by RAJENDRA CHOUDHARY
Refusal to refund payment for services not provided (bookmybai com) Open
I refer to my order number ****** where to provide a maid from March* onwards, the company charged me **, *** upfront payment in February. We were clear on the requirement. Since we are working professionals with a child at home, we needed some...
Mar 11, 2021 by Smita Goel
Order not Delivered (Kidstylehub) Open
Shop from instagram ad on *th March **** and till now not received any update....
Mar 11, 2021 by Neeraj
Package not delivered (Agarwal Transhome Pvt Ltd) Open
On *rd March , they picked up the package from DDA gautampuri New Delhi for shipping to Patna ensuring three days delivery. I paid **% advance because they insisted for full payment otherwise package won’t be delivered. Till *th march , th...
Mar 11, 2021 by Rajeev Ranjan Priyadarshi
Not Refunding my money (Flipkart) Open
Hey, On **st November i try to place an order from Flipkart but order wasn't placed due to some technical issue from company side but amount deducted from my account. Till date(** March ****) no amount refunded and company delaying the process....
Mar 11, 2021 by Archit Jain
Facebook Business Manager Account Disabled (Facebook India) Open
Access To My Facebook Business Manager And Ad Accounts Has Been Permanently Restricted By Facebook Without Any Reason. I Haven't Violated Any Policy Or Community Standard Of Facebook. The Access Was Restricted Wrongfully By FB Bot And They Agre...
Mar 10, 2021 by Mangesh
My order booked on feb 26 but till today not delivered (Teeslion com ) Open
Order #***** teeslion ORDER #***** Your order is on the way Your order is on the way. Track your shipment to see the delivery status. View your order or Visit our store Items in this shipment Men Bronze-Toned & Blue Regular Fi...
Mar 10, 2021 by SURESH BOLLA
Package not delivered (LYOS live your own style) Open
Have ordered an men Bomber jacket worth ***.**,payment was done immediately and got a message regarding successful payment.But haven't received any information regarding the package placed or delivery time.Merchant order id **************.Deliv...
Mar 10, 2021 by Shanmukha srinivasan
Extended warranty Refund amount issue (Jeeves Consumer Services Private Limited and Flipkart) Open
ORDER ID OD****************** Extended warranty with Policy number JPPOFFK******* CLAIM ID CLJP*********** I purchased Hair ***L frost free double door bottom Mount * start convertible Refrigerator from Flipkart for *****rs with Paid amount ...
Mar 10, 2021 by PRAVEEN KUMAR B
Order not delivered (Myntrafab in) Open
Ordered cart of Kids dresses, dry fruits and toys are not delivered and even genuine contact details are also not given by the site ...
Mar 10, 2021 by Johnbhasha shaik
Fund Received BK Ramesh Driving License (info eparivahanindia online) Open
I applied for renewal of driving license through online on ** Jan ****. After remitting the payment, I received a confirmation mail, then no response till date. I send many mails and tried several times to mobile No **********, but no respons...
Mar 10, 2021 by BK RAMESH
Wrong product received (Limeline) Closed
They give me a saree which is so dirty and don't take my calls. This is a fake website. Please take action against them. Hope we will find justice one day....
May 03, 2019 by Archana Vaid
Refund not given (Fastrack.in) Closed
I had ordered a watch from Fastrack official website on ** April and paid through google pay. I received the confirmation mail for my payment but I didn't receive any confirmation for my order from Fastrack. I contacted them and later I was inf...
May 03, 2019 by Sameeksha V Shetty
Wrong brand product received (LootFree.in) Closed
I have been looted this time from these guys. I ordered a Bose sound sport truly wireless headphone, instead received some dummy no brand wireless speaker. **** rupees have been completely wasted. I request you to look into the matter and do t...
May 03, 2019 by Nowshad C S
Package not delivered (Quikr) Closed
I had ordered a Sofa Set from Quikr on **rd of April. However, I did not receive it till date. I was promised by Quikr team that it will be delivered by **th of April. I am staying in Noida as of now. I had told them that as well. Now I am in B...
May 03, 2019 by Ustain
Shipment cancelled after shipping (Flipkart) Closed
Flipkart cancelled my ** orders after shipping them. On the website, they mentioned: "Due to limited stock, the seller has cancelled the order." But of course, the stock was enough that's why it got shipped. On calling customer care, they said ...
May 03, 2019 by Pranjal Ranjan
Wrong product delivered (Houseoflahengas.com) Closed
I have ordered a combo of * long Kurtis from https://www.houseoflehengas.com on **th April ****. It was confirmed and I received the following message: Combo of * Designer Gown Kurtis In stock Quantity : * Date : **-**-**** **:**:** Statu...
May 02, 2019 by Shilpa
Wrong and used product received (Myntra) Closed
I ordered Wrangler jeans from Myntra they delivered me a wrong & used product. After the return, they hold my payment....
May 02, 2019 by Sujit Kumar Beura
Wrong order delivered (Wedspack.com) Closed
I have ordered lehenga from wedspack.com. Its cost was *** i.e *** was the lehenga price and *** was a delivery charge. They are a fraud. I am not even getting the option to return the product. They are not even showing my order details on the ...
May 02, 2019 by Priyanka Adaki
Very poor product was delivered (Vastrova.com) Closed
Since the quality of the delivered product was very poor I want to return it back. I could not find any contact detail of the website. However, I initiated the return from the website but did not get any response. Also, the price mentioned in t...
May 02, 2019 by Gaurav Gupta
Damaged product delivered (Tata Cliq) Closed
I have ordered Panasonic ** inch led tv through Tata Cliq website. The product got delivered on time, but I found tampering on the packing so I opened the box to check out and I found the led tv screen was broken. I requested a return. But ther...
May 02, 2019 by S.kiran kumar
Parcel not receive as per order (Limeline) Closed
Very bad website. Don't buy at all from it. I ordered a gown and they sent me cheap quality Saree. This type of website should be removed by Google. They are just making money by making fool to people....
May 02, 2019 by Meghal
Wrong product delivered (Peenar) Closed
I ordered a green kurta xl size for *** Rs but received a small kurta brown very bad quality. No phone calls and emails are attended by them. I expect a refund in my ordered product. Very bad service by them....
May 02, 2019 by Varde
Wrong product received (banaras style) Closed
I have ordered against no. BS************ to the company but when recorder the product, it was totally different. Please help me in getting the correct product or refunding my money back. ...
May 02, 2019 by Richa mahajan
Package not delivered (Shopkin.in) Closed
I have purchased a dress from this site and on March **th. I still haven't received anything from their side. However, I received a call that your order has been placed and it will be shipped by April ** still it has not happened. ...
May 02, 2019 by VidhyaVenugopal
Not refunding my money (Flipkart Online Shopping) Closed
What could I do if Flipkart is not refunding my money which they deducted from my bank account? The order was not placed, and Flipkart is not taking any steps to return my Rs. *****. ...
May 02, 2019 by Arun kumar p
The package received is completely different than ordered (Wedspack.com) Closed
The stuff I ordered from this website is completely different than the stuff I have received. Please ask them to refund my money. ...
May 02, 2019 by Aanchal Jain
Money not refunded (Prowl Active) Closed
I returned track pants worth ***. I haven't received the refund yet. Now I neither have the track pants nor my money. I feel cheated. They aren't responding on any platform....
May 02, 2019 by Mrinal Sharma
Got corrupted product (Samsung) Closed
I bought a Samsung **gb memory card from them. But they delivered a corrupted product. I am not buying anything from them and told to others if they don't take any action towards my complaint....
May 01, 2019 by Adan
Money not refunded (Flipkart) Closed
I have just done the payment of ***** for a Real Me * Pro phone from Flipkart. Earlier that order was in COD but due to cash problem, I have done payment using HDFC debit card. But from the merchant side or some technical problem, the transact...
May 01, 2019 by SAURABH
Wrong product received (Dwarifab.in) Closed
I placed an order for lehenga but I got * cheap sarees of the same design with different colours. Now they are not contacting back. Please help me....
May 01, 2019 by Barkha Mishra
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's