E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Wrong product delivered with wrong quantity on a nonreturnable order (Amazon) Open
I had ordered a Muscle blaze gold whey protein *kg bucket pack but instead got a * kg muscleblaze beginners protein whose price is only **** rs. I have been following up with Amazon through their various mediums but no resolution it's been more...
Feb 11, 2021 by Amol Anand Kesarkar
ORDER NOT FULFILL BY COMPANY (Diykartin theprinner com ) Open
I HAVE PLACE ORDER ONLINE TO COMPANY ON DT. **/**/*** AND COMPANY HAS GIVE ME CONFIRMATION E-MAIL WITH ORDER NO AND ALSO PAYMENT RECEIPT FOR MY ORDER. I HAVE SEND MANY TIMES E-MAIL TO diykartind@gmail.com ON THEIR EMAIL ADDRESS BUT TILL DATE...
Feb 11, 2021 by HEMAL S PARIKH
Worst Internet Service Provider (VISION SMARTLINK NETWORKING PVT LTD) Open
For the past * year, they have provided very bad internet service. Internet connectivity is gone every other day and their customer care is horrible (hardly reachable). Worst ever internet service provider....
Feb 11, 2021 by Shreya Shah
Product not delivered (Grandeza fashion ) Open
I have ordered two products from this dealer. He wouldn't respond after receiving the payment. After too many messages he finally said he shipped the products but I have received only one product and he says what's the proof. The service is ver...
Feb 11, 2021 by Deepak Varma Thota
Fake site for shopping lost money (Fasterindia myshopify com) Open
Seen from Facebook ads, I had ordered a cycle from this site (fasterindia.myshopify.com) The cost of cycle was **** for a offer, once the payment is done .. no confirmation mail or order details or anything. This is a fake site and they are p...
Feb 11, 2021 by PRASAD PK
Package not delivered till now and no option to track package on website (Teeslion) Open
I have ordered some clothes from teeslion website and but not getting any response from him. Support@teeslion.com also not getting massage. And no option to track package on website I have lost *** RS. Teeslion doing fraud with public. If anyo...
Feb 11, 2021 by Kunwar Pratap Yadav
Cashback not received and false promises and information (Amazon) Open
Ordered a product which shows cashback as *** rupees but received only ** rupees. Immediately after placing the order I verified with support team and they told you will get cashback for sure. I had contacted them multiple times and they confir...
Feb 11, 2021 by Bhargav Surapaneni
Bad packing for liquid beverages (Zomato food delivery) Open
Worst experience ever, it was my first and will be last order from McD since I shifted to Navi Mumbai. These guys don’t know how to handover the liquid beverages.. and the big issue is with Zomato the way that guy kept this product and handed...
Feb 10, 2021 by Abhijeet Chourasiya
Package not received (Sadabahar Essentials) Open
I paid rs **,*** to sadabahar Essentials on Dec **, ****. It's * months and my package is not yet dispatched. No dispatch details given on WhatsApp. They dont reply on whatsapp. I'm continuously messaging but no reply is coming since * mon...
Feb 10, 2021 by Tejaswini SINGH
Got Money stating will arrange interview from Capgemini and later promised to refund my money still (Futureexpert) Open
I received a call from Future expert on July **rd **** stating that they will help me getting interview arranged from Capgemini . For the background verification it will take ** working days and i have to pay around ***** including GST and i h...
Feb 10, 2021 by Yukaish Raj
Waiting for shipment from last 8 months (Watch store in mumbai) Open
I ordered a watch from online seller. i paid **** and ordered my watch before * months, ans the seller still making an excuse that he will deliver watch in * week,* week,** days. he is just making an excuses. due to covid lockdown i lost my job...
Feb 10, 2021 by Dineshkumar tanvar
Breach of trust (offering online fixed income plan) Open
One person is offering fix monthly income by opening demat a/c & investing * lakh to above on Quora daily basis. I talked him and chatted on his whatsapp no.**********, he given commitment that my principal amount would always be ***% secure an...
Feb 10, 2021 by Kumar Singh
Order No 1230 not delivered since Dec 2020 (kitchenguggets) Open
I ordered from kitchengadget.in on **th December **** but I have not received my order yet. When I dropped an email regarding the same on the email id (ketan patel(care.kitchenguggets**@gmail.com) provide in the order confirmation email on **nd...
Feb 10, 2021 by MOLAY BANERJEE
Cake not delivered and amount debited (Cakesportal Com) Open
Hi..with reference to my order no. **** I ordered a cake from Cakesportal.com. Amount (Rs.***) got debited from the bank account and my cake wasn't delivered. There is no response to my several mails. Please help ...
Feb 10, 2021 by Vageshwari Gupta
Defective product provide by flipkart (Sandisk pendrive silver ) Open
DEAR SIR First time I had been parchased a sandisk pendrive * Tb order id (OD******************)from flipkart. In which some issues like pendrive is not read/ shown icon in my laptops and pc. When i was tried to refund but it my refund req...
Feb 10, 2021 by RAKESH KUMAR
Order not delivered since 5 months ( kpop bits ) Open
Me and many other people have placed orders from this online instagram store many months back but the store owner now neither replies or if criticised is very rude. I know many other customers being mentally harassed by the store owner....
Feb 09, 2021 by Zinnia Rana
Hankook Tyre Burst within (Hyundai Motor India Limited) Open
I have bought next gen verna from fusion hyundai dealer in bowenpally, hyderabad in october ****. Within ****kms of run, rear tyre (brand: hankook) got bursted while running the vehicle on the national highway. cannot believe how can hyunda...
Feb 09, 2021 by Kranthi Kumar Reddy
Driving License scam (https eparivahanindia online index php) Open
I was searching for Government Online Parivahan site for Driving License creation of my wife Mrs. Ankita Das. And they have designed their website such a way that it will come on *st position while Google search. They have taken **** rs for the...
Feb 09, 2021 by Ankur Das
Package not delivered (the branded store) Open
i am trying to put up a complaint against one of your merchant in the name of "The Branded store".. they have taken my order and have disappeared ever since. they were supposed to ship my products within **hours but now they dont even respond t...
Feb 09, 2021 by Trisha sinha
Wrong Product delivered by FlipKart (Flipkart) Open
Order Id - OD****************** Tarcking Id - FMPP********** FlipKart Complaint Id - IN******************* I had ordered a "POCO X* grey ***gb" phone Rs. ***** with EMI from Flipkart on **th Jan and the delivery was promised to be by **t...
Feb 09, 2021 by Jogendra Sahoo
Package not delivered after paid online payment (javshop.in) Closed
I had ordered a tablet on **-**-**** from javshop.in and I had made an online payment but till date, there is no confirmation of my order. I have sent many email to sales@javshop.in but there is no reply. I think this is a fraud website. I req...
Apr 30, 2019 by Kishor Kr. Gupta
Wrong product received (Amazify ) Closed
I ordered hifi airpods but received the wrong product. I paid **** Rs in cash. The customer service is not even responding....
Apr 30, 2019 by Sivadeep nallana
Wrong delivery received (Limeline) Closed
I have ordered one Kurti from Limeline between ***-*** INR date around **th April. Today on **th April I have received one courier through speed post. I have found one useless old saree cloth inside the package. First time I have ordered from t...
Apr 30, 2019 by Harshin Sharma
Cheating people with huge discounts (Edealskart.com) Closed
I had ordered an Apple Watch with Edealskart on **th April and the payment was made on the same day through internet banking. I haven’t received the product nor the concerned person is responding for the phone calls and for the text messages....
Apr 30, 2019 by Fairoz
Sent cheap quality different sarees (Saribhandar) Closed
I have ordered two Saree from their collection what appeared on their site stating it's pure linen. But I received two duplicate Sarees of different material and entirely different colour and design. I really feel cheated. I have sent emails bu...
Apr 30, 2019 by Saratha Subash
Fraud online website (Vistaclothes.com) Closed
I ordered a Kurti on www.vistaclothes.com on **th Apr for *** Rs. However, I have not received the product yet and the website is also not working now. Their contact number is switched off and they don't reply emails as well....
Apr 29, 2019 by Siddharth Sheth
Order not confirmed (Oriflame) Closed
Without any order confirmation, my balance was deducted for two times. I need my money back. Please help....
Apr 29, 2019 by Trishna gogoi
Supply of defective sarees (Aonecart.com) Closed
*. I want to return both the sarees delivered by Aonecart (Order AOC-**/**-****) on ** April ****. *. Didi Chiku & Brown Pleasant Soft Silk Saree With Blouse Piece ( Hathi-Chiku-Brown) is defective with two thick yellow stripes on the pallu. ...
Apr 29, 2019 by Sourav Sen
Wrong item delivered (Jubliworld ) Closed
I am very poor. I am working in the fields. The Jubliworld has sent me the wrong product. I want that company to refund my money. Please help me *** is a big amount for me....
Apr 29, 2019 by Karan
Package not delivered (Saraa Imam) Closed
I paid ****/- for a dress on the *th of March. The package yet not delivered. They never reply. They said the packet got lost and said we will resend you but again the same thing happening. They don't pick calls. They remain online but they don...
Apr 29, 2019 by Puja Verma
Product received as a defective and not working (Mini WiFi Security Camera) Closed
Product received as a defective. On the first day, we tried to use it and found that it is not working at all. Please do the needful. ...
Apr 29, 2019 by JAVID MALIK
Wrong product delivered (Lime line) Closed
Lime line company is fake. Please do not order anything from this site. I ordered Kurti and received saree of bad quality not of any use. Please help....
Apr 29, 2019 by Pooja saxena
Non delivery of mobile (Shopupi) Closed
Shopupi kindly delivery my mobile set Redmi Note * pro as early as possible or return my money Rs. *****/- otherwise we are taking legal action against your company and you. My order ID - ********....
Apr 29, 2019 by Vijay shanker srivastava
Wrong order delivered (Limeline.in) Closed
I ordered two designer dress but they delivered two damaged sarees and cheated us online they showing designer dress and cheating by damaged sarees. I am scared of online shopping now. Please help me. ...
Apr 29, 2019 by Shaheen munawar
Different order received (Limeline Online Shopper) Closed
Hmne designer kurti *** order kiya tha bt Saari aa gyi iske. Baad me hmne return form bhi fill kiya bt koi response nhi aa raha. Inke executive phone pick nhi kr rahe aur mail ka koi reply nhi aa raha h....
Apr 29, 2019 by Arya Pandit
Remove the fraud website (Bookwindow) Closed
There is a website bookwindow.in which is of online shopping for books. I purchased a book cost Rs. ***/- on **th April but I didn't get any response so I mailed them then. A mail came that book is out of stock. I send the Patym number also for...
Apr 29, 2019 by Rita Nagar
Different product received (Jubliworld ) Closed
The wrong item delivered. Smartwatch has been ordered and they deliver a sports watch. When I try to refund and return the order they were not giving a single answer. Such fraud should be banned....
Apr 29, 2019 by Jatin patel
Cheated by this company (Halaplay.com) Closed
Halaplay blocked my account without any reason and cleared my **** Rs balance. It cheated with me. Please help....
Apr 29, 2019 by Manoj Kumar
Installation service not provided (Jeeves Consumer Services Private Limited) Closed
I have purchased a TV from Flipkart. The details on the Flipkart stated that the free installation and demo will be done by Jeeves company on the day next to the delivery. Day *: In the morning I got a message that the service engineer is assi...
Apr 29, 2019 by Yash Dave
Wrong order delivered (South Sarees) Closed
I purchased a red colour printed saree of Rs **** from south sarees online. They delivered me a plain saree which is totally different from the picture which was shown in the advertisement. By mailing, they told they will not receive the saree....
Apr 28, 2019 by Jamini barik
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's