E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Received used defective product without seal (Tatacliq) Open
I ordered a mouse worth ₹***** which was delivered on **st January and within ** minutes of delivery I found that there was no seal on the product and the product's button part had scratches which clearly showed that the product was already u...
Feb 22, 2021 by Aryaman
Block my account (Meesho) Open
I was account in meesho , last * months ago I was ordered in meesho *-* of products at the time then seller cancel my orders and meesho block my account how can do that company.in this case fault from seller how block my account. my account li...
Feb 22, 2021 by Sreekanth
Package not delivered (gadgets istore) Open
Tried purchasing a phone from the store mentioned. paid half the amount. later demanded the other half as the package was in the warehouse. next day asked gst **** rupees and when i threatened to file an fir and demanded my money back. they blo...
Feb 22, 2021 by c moasunep ozukum
Amazon account hold refund pending (Amazon) Open
Respected Sir/Madam, Amazon has kept my amazon account on hold since a month, i am following up with the customer executive and i have send them every details asked by them but still my account is on hold. its been a month now but no response f...
Feb 22, 2021 by Ignatius Dcunha
KIA SONET BOOKED NOT DELIVERED YET (Kia Motors India Private Limited) Open
We have booked kia sonet htx *.* IMT from dhone kia Hadapsar ,pune. After * months they haven't given delivery . They initially told me * to * weeks of waiting and now they are not giving proper answers...
Feb 21, 2021 by Jotiram Chavan
Package not delivered (Tees lion) Open
I ordered two shirts today.after I saw these complaints.so plss resolve this problem....
Feb 21, 2021 by Mallangi Vamsidhar Reddy
Package not received (Teeslion) Open
I ordered * shirts worth *** rupees on **st January **** its **th February ** days have passed but still i haven't received my package yet no tracking details support email address is wrong please help....
Feb 20, 2021 by Mazhar shaikh Afzal
Partial order delivered and old flowers (Winni ) Open
Ordered a rose bouquet from this site site for a friend's birthday on *th Feb ****. Selected timing as *-*pm for delivery but when there was no update called their customer care multiple times. They kept saying its chocolate day hence timing c...
Feb 20, 2021 by Rashi Khanna
Wrong product received (Rehsamdhaga) Open
Hi, I am really pissed off by the product I received by paying such a high price. The image which I checked on the website and the product I received. It is such a cheap quality product which is sold on footpaths with max price of RS***/-. for ...
Feb 20, 2021 by Suhani Shukla
Money debited but not returned (Flipkart) Open
Dear Sir, I tried to purchase a mobile phone on ** Dec **** using flipkart. But the transaction failed. Flipkart authorities have confirmed that the payment wasn't transferred to merchant account by the bank leading to transactio...
Feb 19, 2021 by Erlanki Subham
Product not received yet Payment done through net banking (Teeslion) Open
I placed an order on *rd February, ****. Its have been more then ** days and till date i have not received the product. My order number is ****. I tried reaching through the mail and they are sending me one mail i.e. "Your order has been shippe...
Feb 19, 2021 by Anindya Dey
Old clothes received (Oldcraftys Com) Open
I ordered combo of two traditional dressses and i received old clothes instead of that and their no is also not working ...
Feb 19, 2021 by Snehal Todkar
Orders not delivered catered to by Sportokart (Sportokart) Open
I placed an order for * shirts/jerseys of Inter Milan FC but after repeated delays and reminders from their end, here I stand with no update on my order. It seems they have closed down all ways to track and contact them, complete fraud company....
Feb 19, 2021 by Shubham Thakur
Send a wrong product (Buy from WhatsApp number) Open
I buy a sex toy from WhatsApp number i pay a amount but he send me a wrong product ! And after he didn't send me my product...
Feb 18, 2021 by Parmar apurv harshadbhai
No information or products ordered online (New Balance india online store) Open
I ordered Shoes from https://www.newbalanceindiastores.in/ on **th Feb. Since then there is no information on tracking number provided by them. There is no way to contact New balance and no response on the emails sent....
Feb 18, 2021 by Neeraj Jain
Didn t get refund from Vrunda Silk (https vrundasilk in ) Open
I ordered one saree from Vrunda Silk (https://vrundasilk.in/). The saree which I got is very different from the one I ordered but I found no return link on their site. In their refund policy, it is written that we have to ship it to their place...
Feb 18, 2021 by PAYAL WADHWA
Package not Delivered (Turmswear) Open
I have not received my three orders yet. Placed on **th December #****** , **th January #****** ,*nd February #****** (Totally * T-shirts) all prepaid shipments by credit card....
Feb 18, 2021 by Yash Kapur
I bought a membership through fitternity and it was a scam (Fitternity) Open
I bought one month membership through fitternty app and got subscription code and confirmation of gym membership . when I visit the gym on the first day , the gym guy says there is no data related to this subscription code and they have no co...
Feb 17, 2021 by Mohammed Abbas
Not Providing the service (ION EXACENSE PVT LTD) Open
I got a call from Eureka Forbes for water purifier service on **.**.**** and I let them in they have serviced the device & the technician who wore the Eureka Forbes Company ID stated that I should go for AMC (* year charge is Rs**** with * time...
Feb 17, 2021 by SATYABRATA SAMANTRAY
Amazon not returning my money worth (Amazon) Open
I ordered the product from amazon.while delivering, the courier guy sent me payment link twice and payment has been made twice.. I confirmed with amazon they told they received the amount twice and will initiate the refund. That refund amount o...
Feb 17, 2021 by Ankit Azad
Fraud and wrong product delivered (Willora.com) Closed
* purchased Kurti combo of * costing Rs.****. The item which I had received is totally different from I had ordered. So I want to return that product. I talked to their customer care representative he asked for pin code and then he withdraws my...
May 06, 2019 by Anjali
Different and cheap quality saree delivered (Sari bhandar) Closed
I ordered a sari from saribhandar.com on **th April ****. The package got delivered on *rd May which a sari totally different in quality and design from the one I ordered. I mailed them on saribhandar@gmail.com the same day and even tried to ca...
May 06, 2019 by Charul Sharma
Selling products by applying same bar code sticker (GLOWSIK) Closed
I ordered a product name L-Glutathione from this website. The issue with them is that they are selling a product with the same barcode to every customer, whereas BarCode shows the authenticity of a product, on having the same barcode how can we...
May 06, 2019 by SAHIL KHAR
Cheating done by the company (Shirtscart.in) Closed
I ordered denim shirts and they have sent me damaged and discoloured normal shirts with stains on them. And there is no return option available on their website. Even their contact number cannot be reached. I want to return it by any means....
May 06, 2019 by Hariprasath
Received a fake product (Sugarcomb.in ) Closed
I received a fake product that does not work. It is meant for the removal of blackheads and whiteheads. The product does not say where it is manufactured neither does it indicate the name of the manufacturer. I would like an immediate refund of...
May 06, 2019 by Jayanth Balakrishna
Return package not picked up and no refund given (Amazon.in) Closed
I ordered a baby cot for approx INR **** from Amazon.in as a gift. I found scratches on the product and a bolt missing. So I sent a return request. I contacted Amazon several times but no one came to pick this up. They are just buying time ever...
May 06, 2019 by Manisha Rautela
Fake buyback guarantee (Flipkart) Closed
Flipkart Order No - OD******************. I placed an order for Realme * Pro on **.**.****. I had a buyback guarantee purchased from Flipkart. It was purchased with Asus Zenfone Max Pro M* in October ****. So I claimed buyback guarantee. I got ...
May 06, 2019 by AMLAN SARMA
Product not as per description (Wedspack.com) Closed
I had ordered a gown which cost me in total Rs ***. The product delivered was not the same as ordered. In fact, what is delivered is such a worst product which does not even have a value of Rs.***. Their website does not have the option of refu...
May 06, 2019 by Jesica barretto
Account got blocked (Flipkart online shoping) Closed
My account is blocked without any confirmation or notification and tell me that you are reselling the products but I'm ordering for my family members. When I purchase more product from Flipkart, it does not mean I'm a reseller. I am the end use...
May 06, 2019 by Anirudh rajpoot
Package not delivered (Cafe Coffeeday) Closed
This company is totally a fraud. I order a product but the product is not delivered. When I contact the company first they say your order status shows order is completed. But when I say I can't get the product yet they not responding to me....
May 06, 2019 by Amit sangram
Defective order received (Dealzpik) Closed
I have ordered * slim fit shirts red and blue. In place of that, they shipped me t-shirts with poor quality. I am very much disappointed with this. I have a trip so I ordered the shirts and they cheated me....
May 05, 2019 by Ashaf Qureshi
Wrong order and cheap quality (Willora.com) Closed
I order a combo of * kurtas worth of ***. Today it was delivered but it was the wrong product which was cheap in quality requesting to refund my cash....
May 05, 2019 by Ruchitha p gowda
Wrong watch delivered (Smartwatch ) Closed
I purchase the android *g smartwatch. They delivered a simple kid watch. I want my money refund....
May 05, 2019 by Sunil kukade
Product was incorrectly described and return has not been accepted (Pepperfry) Closed
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Regarding return of the product (Willora) Closed
I have ordered lehenga but received lehenga is totally different cheap quality. Please help to refund my money....
May 04, 2019 by Swetha
Real product not received (Limeline.in) Closed
I ordered the designer Kurti *** but received a cheap sari. So I want my money back. Please help....
May 04, 2019 by Gunjan soni
Delivered me a old and torn saree (Limeline) Closed
I had ordered for a cotton saree mixer of blue and green saree for Rs. ***/-. But I got an old blue torn with the mixer of black design and torn. I requesting all the people not to buy the saree from the limeline online shopping. ...
May 04, 2019 by Randal fernandes
Fraud done by the website (Wedspack fab) Closed
I ordered a frock of *** but I received a piece of cloth in return when I have opened this order. Please do the needful....
May 04, 2019 by Airah nida
Package not delivered at home (Myntra) Closed
The package was delivered at the security office. How can someone just deliver my package and give it to someone else? I called the representative and he said he didn’t come upstairs as I had already paid for my package....
May 04, 2019 by Danny Ghosh
Wrong size dress delivered (Sewbery) Closed
Mene dress liya and size bada aa gaya. Mene return ke liye apply kiye koi lene aaya hi nhi. I can't even contact them because wo call nhi uthate hai and they don't even reply to mail. The horrible company do not buy anything from Sewbery....
May 04, 2019 by Nazmeen
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's