ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (For dot store) ^Open

Not getting package. The site domain is seen for sale. What should we do in that case....

Oct 03, 2020 by Shrenik Gugale

Not refunding my money back FLIPKART (Flipkart) ^Open

I booked a flight from delhi to patna for ** august ****. That flight was cancelled by the airline and I got a mail from the airline that I will get full refund for the cancelled flight, as the flight was cancelled by the airline. The airline s...

Oct 03, 2020 by Kumar satyam

Did not got conformation of order (Apna mm bulk) ^Open

I ordered a hoodie and paid the money through net banking. I did not got any confirmation. I come to know that Apna MM bulk is a fraud site. ...

Oct 03, 2020 by Nitya Sai Charishma Senapati

Return request rejected (Myntra) ^Open

I ordered white shoes from Myntra. When i opened it , the shoe was damaged a little from inside. So i placed a return request. But they put it on hold and then after some days they didn't replied me and then suddenly they just rejected it. Di...

Oct 03, 2020 by VIBHUTI BHATT

Refund for short supplied items (Jiomart) ^Open

I am forwarding herewith the complaint lodged by me for short supply of items. Order ID: *****************M complaint no ******* Date of order:**-**-**** Date of Supply : **-**-**** Amount Paid: ₹ ***.** Bill no: ** Store: **** The...

Oct 03, 2020 by Sangeeta Mehrotra

Price charged more than MRP (Amazon) ^Open

Dear team, I ordered product from Amazon for *** rs (***+** delivery charge). But the original price is ***. They charged *** extra. The seller on Amazon is fooling people. Request you to help. ...

Oct 03, 2020 by Sanket M

Package not delivered (Fordot store ) ^Open

I have placed an order on **-*-**** but untill now there is no information about the order details and now the website also not working...

Oct 03, 2020 by Rajendra

Extra money deducted from my bank account by myntra (Myntra) ^Open

On *rd october,**** the delivery guy of myntra attempted an order to deliver which i placed. The parcel was of rs ***. I paid him via by debit card and took my parcel. Later he came back saying he didn't receive the amount. I was in hurry so i...

Oct 03, 2020 by Asmita maity

Package not delivered (Dot store) ^Open

I ordered my shirts through dot store company via instagram.they taken my order I paid through online. But now I got no response and my package from them.it is too inappropriate.it will result wrongly on future startups....

Oct 03, 2020 by Yerra Chandrashekar

Not receiving any update about my order (Fordotstore Com) ^Open

Not receiving any order detail and amount is paid online via credit card on ** Sept **** and we also have screenshot of payment and bank status of payment...so please help and I want refund my amount and trace this fake website ...

Oct 03, 2020 by Akhilesh solanki

Fraud Seller send different Saree (clothystore in) ^Open

I order saree of amount rupees ****/-from clothystore.in the website, the address is not mentioned on the website. Please help me with my full amount refund and register the complaint of clothystore.in website as the portal is using other webs...

Oct 03, 2020 by Vilasrao Kahale

Refurbished laptop (Vle Bazaar) ^Open

I bought a refurbished laptop from vle bazaar..I got a product on */**/**..that was very old...even display and battery written in pen.. and getting shock while I charging...I tried to return they are not replying my mail and not taking my call...

Oct 03, 2020 by Peter m

Package not delivered (Inface Story) ^Open

I have ordered * Electric cars for kids on different dates. After this I have received an email stating that your order will be arrived and also stated that it will take *-* weeks like that, but even after ** days there is no information about ...

Oct 03, 2020 by Elluri Yaswanth kumar

Refund not received for the products which were billed but were not delivered (Jiomart) ^Open

Bill no. - *****************A I haven't received refund for products which were billed but missing during delivery. Following are the details for products which are billed but not received and refund pending: *) Mother Dairy Malai Panee...

Oct 03, 2020 by Subham Tater

Damaged wardrobe (Flipkart) ^Open

I have got this product on *th August. But after * weeks only I could see there are this kind of fungus is coming.I have already so many calls with customer service executives but No luck. Finally they have assured me they will give a replace...

Oct 03, 2020 by Piyali Dey

Refund not recieved (Myntra) ^Open

Sir, it's been more than a month I'm waiting for the refund for my * products and after every * days they ask me to wait for **-** hrs and it is going from last one month. Myntra is not providing my refund....

Oct 03, 2020 by Chitra

Amazon took cash on delivery but item not in box (Amazon) ^Open

i ordered wonderchef mixer and one crocs slipper from amazon.in, on *thsep**** & *thsep**** . received one box with both item sticker written on top , but inside there was only crocs slipper worth ****/-, but item wonder chef mixer worth ****/-...

Oct 03, 2020 by pawan katyal

Package nt delivered (Makemesuperb) ^Open

** sep i ordered ..still i didnt yet get my parcel...

Oct 03, 2020 by Regina Terangpi

Fraud Online Shopping Website (zennycollection com ) ^Open

...

Oct 03, 2020 by MUKESH KUMAR

Wrong item delivered (Myntra) ^Open

I had ordered a navy blue Mark and Spencers Night suit from Myntra.com and I received a purple check top. I had therefore placed a return request. The delivery executive said that the item is not as placed. I told them that this is exactly the ...

Oct 03, 2020 by Raghav Prasad

Bad quality saree received (Veerzara.in) ^Closed

We order one good saree but we received a bad quality saree, which is not able to wear and with bad quality. I have received at the rate of Rs ***/-. In the market, this saree is of only Rs ***/-....

Apr 11, 2019 by Prachi Chavan

Package not delivered (shopupi.in) ^Closed

मैंने शॉप यूपीआई से रेडमी नोट * प्रो मोबाइल दिनांक *-*- **** को बुक कराया था और भुगतान फोन पे से किया ...

Apr 11, 2019 by Suresh Kumar Sain

Order number not generated (Dealmyntra.in) ^Closed

I ordered Redmi note pro * and made payment using UPI transfer. Money was debited from account but no order number generated....

Apr 11, 2019 by DEEPAK SHARMA

Wrong material delivered (Peenar) ^Closed

We ordered three Kurtis on *-*-****. Which was not matched to our ordered material. It's very poor and low quality. So we don't want this. Please help with refund my money....

Apr 11, 2019 by Sanjana yadav

Item not delivered and returned back to origin without any contact (Myntra) ^Closed

My item was not delivered. It was returned back to the warehouse. I contacted Myntra customer service so many times. They daily give the excuse that you will get an email till the end of the day. My complaint id was IN********************....

Apr 11, 2019 by Rimpi

Faulty products received (Diva Deal) ^Closed

Both the products I have ordered are broken and it’s a shame that in spite of n numbers of email and complaints there is no response from Diva Deal regarding the refund of my money....

Apr 11, 2019 by Bushra khan

Different size order delivered (Shadowfax) ^Closed

I have ordered three shirts of XXL size and I received a small size and no one is responding to me....

Apr 11, 2019 by Vijay

Asking for extra money (PayTM) ^Closed

I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...

Apr 11, 2019 by Vivek solanki

Package not delivered yet (Dealmyntra.in) ^Closed

I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...

Apr 11, 2019 by Vasim Malek

Package not delivered (shopupi.in) ^Closed

I have ordered Redmi note * pro from shopupi.in and they said that my package will deliver to me on ** April but till now nothing is received by me and they are not picking up my calls. Please resolve my case....

Apr 11, 2019 by Taran

Wrong package delivered (Revogue) ^Closed

I have ordered the watch from the website https://revoguewatch.com. Here are the details about the order: Order #***** was placed on April *, ****. I received the product around * pm on ** April ****. I am not satisfied with the brand of this...

Apr 10, 2019 by Ashwani patil

Fake material delivered (Craze N Demand) ^Closed

Order No. ***. A Blue colour saree ordered for Rs. ****. But I received poor and worst saree on **-**-** against order date **-**-**. It was not worth Rs.****. It looks of the worth Rs. ***. I want a refund for it....

Apr 10, 2019 by Vimalakrishnasamy

Wrong products delivered (Peenar.com ) ^Closed

I had ordered * Kurtis from Peenar. They have delivered a completely different product and also very low-quality one. They are not responding for return or exchange. We have tried through all means (email, contact number and Facebook). Very let...

Apr 10, 2019 by Prema G

No reply received from the company (Jubli world ) ^Closed

Sir mera product re-review hua hai or return ke liye bhi bol diya. Par abhi tak koi reply nhi mila or na hi contact ho pa rha hai....

Apr 10, 2019 by Mansur ahamd

Package not delivered (Merchandisewala. Com) ^Closed

I order a bag from this website on ** Feb **** of Rs.***. They promise me to deliver in April but they not delivered yet. I emailed them no reply received. I also text them in the Instagram and Facebook but they blocked me. No response from the...

Apr 10, 2019 by Amit soti

Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Closed

Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...

Apr 09, 2019 by Litesh Sudhir Ingale

Wrong product and cheap quality (Vastrova.com) ^Closed

They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....

Apr 09, 2019 by Sweksha

Corrupted pen drive received (Hp ) ^Closed

I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....

Apr 09, 2019 by Amit Kumar

Package not received (Insasta Enterprises) ^Closed

I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....

Apr 09, 2019 by Vedavathi murugula

Refund not provided (Yepme.com) ^Closed

Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....

Apr 09, 2019 by Maitri