ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

NO SERVICE PROVIDED ON DEFECTED PIECE OF MOBILE IN WARRANTY PERIOD (Micromax) ^Open

I purchase a Micromax C* mobile on * st july ****, But after some days i noticed that phone consumed high percentage of battery at very short time. then i complained at customer care of Micromax and they give us contact number of near by servic...

Sep 01, 2020 by PARTH SHAILESHBHAI FALIA

Order can t receive (Eteestore) ^Open

Where is my order I placed order on ** August and today’s date is * September when i get my order help me to know about this my order no is #*****...

Sep 01, 2020 by Mukul Thakre

Mobile not yet delivered (Jeeves protection ) ^Open

IAM prudhvi raj Plan ID: JPPOFFK****** I given the device to jeeves protection on October * ****, but still they are not giving any response. Whenever iam calling they are simply saying, wait for * business days and they will contact you. Ev...

Sep 01, 2020 by Prudhviraj

Product not delivered (Lifestyle) ^Open

I have placed an order of * items on Lifestyle's app on August **th ****. Out of those * items, * items were not delivered until August **th and after contacting their consumer team I was informed that * item is not in stock so it would be refu...

Sep 01, 2020 by Bhanu Agarwal

Flipkart Cancelled My order without notifying me (Flipkart) ^Open

Flipkart cancelled my order after **days without my approval. They say they will do the refund. But I am not looking for refund rather i am looking for the product to be delivered. and also they suppose to should not cancel the order without my...

Sep 01, 2020 by Hanumaiah Kandru

Compensation and Punishment (Amaan Dress World ) ^Open

I bought * numbers of Dhothies of the brand "Essar Products Dhothies" on **/**/**** from wholesale & retail shop named Amaan Dress World, Convent Road, Kollam their Phone numbers, **** ******* and Mobile No. **********. When I purchase, they'...

Sep 01, 2020 by MUJEEB RAHUMAN

Not paying the REFUND (Jiomart) ^Open

My order was delivered on *rd August **** and there were few items not delivered to me for which they initiated a refund of Rs ***.**. I have been calling them every day since *rd of august and not just once, I have been calling them multiple t...

Sep 01, 2020 by Akshata More

Package undelivered seller untraceable (Stay at home Com online shopping ) ^Open

Placed * Orders online but not received item until now. Seller absconding or untraceable as all the contact numbers given are bogus. Seller seems to be evasive & cheater....

Sep 01, 2020 by Anwar Dalvi

Refund not yet received (Tata Cliq) ^Open

I have ordered Samsung Galaxy A**s and i received defective product so i applied for refund on ** August **** and today is * September , **** i have not received refund till yet. The customer support is so pathetic that they are not providing...

Sep 01, 2020 by AYUSHI SHARMA

Package not delivered (Smytten) ^Open

I made a delivery from smytten and it was supposed to be delivered on ** august for which i was charged rs*** but my order never came it is showing status of being delivered. I reported issue by mail to them but they are not resolving it. ...

Sep 01, 2020 by Sakshi Rawt

Lenovo Laptop Plagued With Issues (Lenovo India) ^Open

The laptop is plagued with camera and audio issues. The Integrated camera fails daily and the speakers create a feedback loop on calls that mute my Zoom calls. I have started clicking photos every time the camera fails. ...

Sep 01, 2020 by Eshita Singh

Order status unknown (Pepperfry.com) ^Open

The very first experience with Pepperfry (online) and for sure this has been really disappointing. I placed an order (order number *********) on **th August **** but the product is still NOT delivered to me, it was supposed to be delivered to ...

Sep 01, 2020 by Navdeep Kumar Jain

Wrong delivary (Slasta in) ^Open

I ordered a motrola rarz mobile phone and I received a glass turtle. I even mailed them about this , but no response from them....

Sep 01, 2020 by GangiReddy

Samsung service centre denied service (Samsung Mobiles) ^Open

Service centre denied service even if mobile is within warranty...

Sep 01, 2020 by Sanjay K

Refund (Mystifly Hierarchy) ^Open

I booked the flight from Goa to Mumbai in indigo.com.. Flight got cancelled gue to covid 19. A 'CREDIT SHELL' is given in against cancellation. Now m trying to book a flight via using Credit Shell though many ways but i cant use it. I contra...

Sep 01, 2020 by RAKESH KARMOKAR

Online scam from brandfactory (Brand factory Online) ^Open

We have ordered multiple products from brandfactroy due to fitting issues we have kept return of the product when courier party DELHIVERY come to pick the product they are not able to scan the EAN number and pickup product they says EAN number...

Sep 01, 2020 by Krishna Prasad

Haven t received a refund (Peltasis com) ^Open

The company is not responding to any mails. They on their website claimed that the refund will be provided by **th of august. But I still haven’t received it. I wrote multiple mails but still no reply....

Sep 01, 2020 by Komal

Amazon not replacing a damaged product after repeated complaints (Amazon) ^Open

I purchased a morphy Richards microwave from Amazon. When the company technician came for demo n opened the box it was found that the rotating ring n plate were damaged.. I complained the same via phone to Amazon n they agreed to replace it wit...

Sep 01, 2020 by Dr Umashree

Package not delivered (Dealsaga) ^Open

I order a Bean bag from dealsaga. The advertising was showing under Instagram. I got an confirmation msg but package was never delivered. I tried contacting them and all their contacts are fake. ...

Sep 01, 2020 by Priyanka Rajendra Gurav.

Wrong size sent and missing bottom pants (Lopore.com) ^Open

I have ordered dress in Lopore.com, Once paid using credit card. my order details were not present in my login, contacted via email and sent payment screenshots. Then they sent items with wrong sizes and missing pants as they are in pictures. I...

Sep 01, 2020 by Reffiq S