ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Cheap product was delivered (Ontheshopsaree) ^Open

The product delivered was entirely different from the one shown on the site. Instead of satin plain saree they delivered a cheap material. And designer blouse was not included as they mentioned in the site. Product:New denim blue coloue plain ...

Sep 02, 2020 by Sunitha Williams

Wrong Item Received facing problems for refunds (Ontheshopsaree) ^Open

I had ordered a saree on Facebook shop, and it is not as per image shown in the photo, and I had opened that in front of Delivery guy, but he said you need send complaint then only you will get refund and they will collect your saree also. So I...

Sep 02, 2020 by aparna

Package not delivered (Clothzen com) ^Open

I made an order on Clothzen.com which was placed on Aug **, ****. It's been ** days and the product is not delivered yet while on the site it was showing that the order is fulfilled and site promised confirmed delivery within * working days. I'...

Sep 02, 2020 by MEENAKSHI SINGH

Order cancelled but money not refunded (Jiomart) ^Open

I have placed a order on JIOMART, date ** August for Rs.****. Without giving any reason they have cancelled my order on ** August. Please find below details: Registered mobile number: +************ order id: *****************W email id: raj*...

Sep 02, 2020 by Rajat Sharma

Package not delivered (Peltasis com) ^Open

I have ordered my products from Peltasis. Till now I have not received anything. When I visited their website, they were saying that the things went out of our hands and they are processing the refund and you will receive it by **th August. ...

Sep 02, 2020 by Mandeep Kaur

Defective product received (Windzard Ecommerce Private Limited) ^Open

Dear Sir, I made an online purchase of * no. Infinity Bluetooth Speaker *.* Channel (Octabass ***, Black) [SN: FD****-KJ*******] from Winzard Ecommerce Private Limited, Chennai. They sent it to through Professional Couriers. I collected the sa...

Sep 02, 2020 by Varughese AG

Order cancelled immediately after money was deducted from my bank account And money was not refunded (https www patanjaliayurved net ) ^Open

I WAS ORDERING CORONIL VIA PATANJALI APP. I CHOSE OPTION OF ONLINE PAYMENT VIA PAYTM PAYMENT GATEWAY. I ENTERED MY DEBIT CARD DETAILS AND MONEY WAS IMMEDIATELY DEBITED. AFTER THAT I WAS STUCK AT PROCESSING PAGE FOR MORE THAN ** MIN. LATER I CHE...

Sep 02, 2020 by Sachin Verma

Package not delivered (Dealsaga in) ^Open

I had buy Gaint *ft bean bag for Rs. *** including shipping charges and received SMS for tracking. But it not delivered yet and contact us shows no. and email id which is fake. please particular action should be taken to avoid such fraud compan...

Sep 02, 2020 by Sanket Ajmire

Onlineshopping fraud (Tapgig) ^Open

Upon receiving SMS to my mobile about an offer for Android tablet for ₹**** and the bill desk link I have paid through netbanking on **.**.****. Mail received confirming the order MS****. No response despite reminders .Kindly help....

Sep 02, 2020 by Chandrashekar P S

Received Wrong product (Techiara online shopping) ^Open

I ordered Redmi Earbuds cost rs *** on **th august ****,but the i delivered i cheap and unusable. also this company doesn't have return option as well as they don't provide customer support, I am completely disappointed by this service. ple...

Sep 02, 2020 by Gautam kumar

Given old product (Forever Living Products) ^Open

I got the product which was manufactured in **** and only * years expiry is there. So how am I going to give the products when there is just * to * months left. I want the product which is manufactured in **** . Or just give my money back and t...

Sep 02, 2020 by Farida harar

Zero customer service (Grofers) ^Open

ORD********* under this order there is a free ***ml can of hoegarden *.* non alcoholic beer can which was not provided Please send that or provide amount equivalent to that...

Sep 02, 2020 by Vivek Manchanda

Not refunded and product not received (PELICAN ENTERPRISES CYBER VYABARI ) ^Open

I have been paid RS **,***/- for Apple watch to Pelican enterprises on ** October ****. I don't get the product and the person who took the order of my item not responding to my messages in whatsapp and not picking up calls. Really I was into...

Sep 02, 2020 by Monish Calapatapu

Package not delivered (Life hacks cloth) ^Open

I had placed the order on **th Aug and they mentioned that it usually takes **-** business days. But it is *nd September now but i have not received my package yet. ...

Sep 02, 2020 by Pritha Majumder

They didn t deliver my order (Jessehub com) ^Open

I ordered lehanga on * August ****.but I didn't got. Pls do something....

Sep 01, 2020 by Muneerunnisa

Motorola razr phone not delivered (Habataba.in) ^Open

I have ordered Motorola V*i from habataba.in on march **th **** order no **** prepaid order till not received ...

Sep 01, 2020 by Arun Selvan Devadass

Company unresponsive for Refund (www Anywear in) ^Open

I ordered * items for Rs*** on *th of August and the items were in processing for * days so on *th of August I got in contact with their whatsapp customer care and they said their system was having technical issue and that my order will reach b...

Sep 01, 2020 by wangchen targain

Duplicate products supplied (Vendexa products) ^Open

I have ordered for scratch remover but i received engine cleaning , ordered from face book site in that showing spray bottle and received small bottle with ** ml fraud wax . while contact on customer care no.********** first they replied on Pho...

Sep 01, 2020 by Rajesh Fafadia

Thehairserum co cheater fake printer in Fb com (Thehairserum Co) ^Open

I ordered the printer from thehaiserum.co . But this website is a total scam on Facebook. I ordered on **/**/****....

Sep 01, 2020 by chetan gupta

is doing fraud with customers (undefined) ^Open

Bet ID - ****************** **CRIC settled my bet incorrectly and I don't know since how long time they are doing this because I am not reviewing each and every bet. The same thing happened with me *-* times. ...

Sep 01, 2020 by Neeraj Bansal

Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Closed

Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...

Apr 09, 2019 by Litesh Sudhir Ingale

Wrong product and cheap quality (Vastrova.com) ^Closed

They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....

Apr 09, 2019 by Sweksha

Corrupted pen drive received (Hp ) ^Closed

I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....

Apr 09, 2019 by Amit Kumar

Package not received (Insasta Enterprises) ^Closed

I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....

Apr 09, 2019 by Vedavathi murugula

Refund not provided (Yepme.com) ^Closed

Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....

Apr 09, 2019 by Maitri

Package not delivered (Polyster Prints) ^Closed

I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....

Apr 09, 2019 by Aakash Kori

Missing product received (Flipkart) ^Closed

I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....

Apr 03, 2019 by Dinesh verma

Package is not delivered (polyesterprints.in) ^Closed

I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....

Mar 31, 2019 by Pronay adhikari

Open product received (Shopclues ) ^Closed

I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...

Mar 11, 2019 by Sanjay Kumar

Services promised were false (exportersindia.com) ^Closed

I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...

Mar 09, 2019 by Adan Hossain

Amount wrongly debited by the company (Flipkart Internet Private Limited) ^Closed

On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...

Feb 27, 2019 by RAJESH LAXMAN SHETTY

Service Not delivered (exportersindia.com) ^Closed

Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...

Dec 05, 2018 by Anup Saini

Fraud (Selfcare india pvt Ltd) ^Closed

One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...

Jul 01, 2018 by Ranjeeta Dwivedi

Falae statement about refund (Amazon) ^Closed

O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...

Jun 11, 2018 by rajiv