E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order not delivered and getting response to my mails (Myntrafab in) Open
I have ordered goods like kids cloths, toy car and dry fruits on ** Feb **** and received order confirmation mail saying to that my order will be delivered within * working days but didn't get my order....
Mar 06, 2021 by Johnbhasha shaik
Photography Work (Royal Blood Studios) Open
I had hired a photographer for my sister wedding on **th December, **** and I didn't receive neither photo album nor cinematography. He didn't responding to my call and my work is still pending with him....
Mar 06, 2021 by Vibhav
Product not delivered after full payment (dress ) Open
On February **, ****, I made full payment for a suit set. I have not yet received the product. I got suspicious when they refused to share parcel tracking details with me, after repeated requests. I checked comments of other buyers on their old...
Mar 05, 2021 by Chakori Prasad
Gave Mivi Collor for replacement they exchanged colour and gave me (mivi collar neck band) Open
*) My Mivi collor had a problem so I claimed the warranty and they gave me the replacement for the same. *) The replacement which I received was faulty too so again I claimed warranty and they took my product back and said they will check the ...
Mar 05, 2021 by Abhishek Nayak
Myntra Fab Stores Not received Delivery No Response to mail Contact is not valid (Myntra Fab Stores) Open
Placed order on Feb ** and got confirmation mail with Order #****, ****. No Delivery yet. Tried calling Contact # - ** **** *** ***. This is not valid. Sent follow up mails. NO Response...
Mar 04, 2021 by BHARATHI
Order NOT DELIVERED (https teeslion com ) Open
I have ordered shirts from "Teeslion.com" and its been close to * month. no response. The mail IDs are fake as well -> Support@teeslion.com. ...
Mar 03, 2021 by Venkatesh
Trading mobile app technical glitches (angel broking limited ) Open
I have incurred a *,**,*** INR of losses in share market due to angel broking mobile apps' technical glitches. I have lodged a complaint with NSE, although NSE has acknowledged that it is a problem from Angel Brokings side, but since they can n...
Mar 02, 2021 by Sankar Biswas
Sending empty box without smart watch by Myntra Retail Net (Myntra) Open
I ordered boat storm smart watch on **th feb at **.** am ( midnight), I got a message at * am that it's shipped. Then morning I got message around *.** am it's out for delivery. Finally I received product by **.** pm the same day in sealed mynt...
Mar 02, 2021 by Chavi Vetrivel
Items missing in Myntra delivery (Myntra) Open
I had ordered ** items from Myntra and the rest was delivered properly except for two items. There was one package which was supposed to have * items in it but I got only * items inside it. Two items - “Roadster white tshirt” and “Baggit ...
Mar 02, 2021 by Isha Singh
I ordered for two sarees prepaid online its almost two months but not got the product and not able t (Ajio app) Open
Order No. #FL********** order placed on **th Jan **** and got expected delivery is on *st Feb, but didnt get the delivery. Then tried to cancel the order but but not able to it says its not possible to cancel the order at this stage. and it s...
Mar 02, 2021 by Krishnaveni S
Eureka Forbes did not install security cameras CCTV after taking advance in Mar 2020 (EUREKA FORBES LIMITED) Open
Eurovigil (Eureka Forbes Limited) (Website - https://www.eurovigil.in/) Territory Head P. Ajay Babu (M - ***** *****) and AP & Telangana Head Ramakrishna (M - ***** *****) had promised to install ** cameras I-view HD*** IR Bullet * MP , * DVR *...
Mar 02, 2021 by Sreerama Kusuma Kumari
Broken Item received in package Order ID (Www Eassymall Com) Open
Sent me an item (Ultraviolet light) that was very padly packed and hence received by me in broken condition. I attached photos of the broken package and and item and sent them a complaint on customer service - did receive a response asking me...
Mar 02, 2021 by Manoj Gupta
Replacement of Android LED TV (Llyod) Open
Hello Sir, Hope you are having a good day. I'm Saurabh Awasthi from Badlapur, Thane, Maharashtra *** ***. I have filled a complaint on **th Nov **** ID : ************* regarding Lloyd Smart TV breakdown model no: GL**F*B*ZS purchased o...
Mar 02, 2021 by Saurabh Awasthi
Package delivery delayed for 50 days (Safexpress Private Limited) Open
I am first-time customer of Safexpress, had the worst courier service experience in my life. I am shifting from Mumbai to my own town in Andhra Pradesh after my studies. I handed my luggage to safexpress on **rd Nov **** and they started shippi...
Mar 02, 2021 by Pradeep Kumar Vudumula
Order not yet Delivered Order Id (teeslion com) Open
I placed an order with order id#***** & ***** on **th feb ****(friday), yet not received my consignment on my premises, whereas it shows on the time of ordering that product will be deliver by **th feb ****(tuesday). ...
Mar 01, 2021 by Rishabh Sharma
Damaged vehicle claim issue (videocon liberty general insurance) Open
...
Mar 01, 2021 by CHANDER PRAKASH
Not refunding back the money (Zoom Car India Pvt Ltd) Open
I made a car rental booking on ** Jan **** through Zoomcar mobile app.My zoomcar booking id was JPS*NN*EJ. The car was booked and the money was deducted from my bank account. But, the car was unavailable for the required booking time. This was ...
Mar 01, 2021 by Hardik Thareja
Security deposit not refunded (Colive Bangalore) Open
I vacated the property on *nd December ****, after serving proper notice period. They had promised me to refund the amount by January **th ****, however they have failed to do so even after multiple reminder they are not responding. Instead of ...
Mar 01, 2021 by Pragnya P Dash
Online shopping cheating (Gadjet gallery 300) Open
Sir i have cheated by some fraud in online purchasing world . There are somany people affected like me . This page was active in facebook . They announced that a super bycycle which has a price of *** was ready to delivery for anywhere in India...
Mar 01, 2021 by Rahul vijayan
Got cheated by a online shopping website (My Sports Kart) Open
Ordered a Jersey on this website called My Sporta Kart and I didn't recieve a order confirmation number, hence started searching about this website and came to know that they are fraud website and don't deliver the products...literally tears ar...
Mar 01, 2021 by Ajay Anand
Product received is very cheep (Limeline .com) Closed
Maine * designer suit limeline ke site se order kiya tha Jo me total ****/- rs ka tha. But limeline se uski jagah ek used saree aur purana sa salwar suit mila hai. Maine inke customer care per bahut bar contact karne ki koshish ki per koi resp...
May 11, 2019 by Sharad kant srivastava
Product not delivered (Nykaa ) Closed
I have ordered * products from Nykaa app and opt cod option. Out of * products, Nykaa has delivered * products on *st May. I have been continuously chasing them. Yesterday their customers care representative Paras said we cannot help you up as ...
May 11, 2019 by Anjali Ajmera
Delivered wrong material (Limeline) Closed
I ordered *Designer Gown and Kurti from Limeline. My order no. was *****OS and I got delivery of old and damaged saree. I paid the amount of Rs. ***. Kindly help me with the refund of money. I raised refund request in Limeline website. But ther...
May 11, 2019 by Sangeeta
Got the wrong product (Willora.com) Closed
I ordered * set Kurta from Willora on **th of April but the product I received was totally not the product I ordered. That's the cheapest and worst material too. I raised a request for the return and refund policies but got no response and the ...
May 11, 2019 by Akila
Received cheap Sarees instead of my order (Ladyware.in) Closed
I ordered the * dresses from this site on *th May ****. I received that order today. But there is no product that I ordered. In fact, I received * used and cheap Sarees instead of that. This is my first time shopping on this site and facing thi...
May 11, 2019 by Supriya sahebrao uparvat
Order got cancelled (Chaayos) Closed
My order was cancelled and I am charged for it. Please help....
May 10, 2019 by Varun
Wrong package delivered (Peenar.com ) Closed
I have ordered a saree from Peenar.com in INR **** from NR************. It delivered by Shadowfax. When the order reached to me it was a Kurti of poor fabric material and when I get to the peenar.com site to file complaints about a refund I fou...
May 10, 2019 by Urmila
Order not delivered (Shoprishi.com) Closed
I have ordered for Redmi Note * Pro on **/**/** and still, I didn't receive my order. They are not responding for the call. My order number is *******....
May 10, 2019 by Arun kumar
Wrong product delivered (Fiabell.com) Closed
I have order Saree from Fiabell but I got the wrong product. I place the request to Fiabell email ID till date know the feedback from them. From last ** days no response from them. They have cheated so many poor people also....
May 10, 2019 by Ranjita lediya
Faulty product delivered (S K Electronic) Closed
Faulty product delivered by S K Electronic. ** inch Sony Smart Led TV delivered on * May **** is found to be faulty. On asking for a refund S K Electronic is denying a refund of the product. Kindly help resolves the issue. The contact number of...
May 10, 2019 by Asish Choudhury
I received dirty saree (Ladyware.in) Closed
I want to refund my money. I received a dirty saree. Please help....
May 10, 2019 by Recived cheap saree
Return not initiated (Louis Constantin) Closed
I would like to return my watches back as they are fake and they are lightweight. I received my order after one month and when I opened I was very disappointed. I would like to return my order and want my money back. I tried to contact to the L...
May 10, 2019 by Jigyasa
Wrong material received (Big Fashion Hub) Closed
I have ordered * denim full sleeve shirts. But they delivered very bad quality cotton shirts. I mailed them a number of times but not solved the problem and didn't return the parcel....
May 10, 2019 by Kalyan Ganguly
Product delivered is fake (Envish) Closed
I ordered a JBL Xtreme for **** from this site. The product sent to me is an Xtreme which is fake and does not work properly with very poor packaging. The company isn't replying to my emails or calls. ...
May 10, 2019 by Dhananjay Kumar Maurya
Package not returned (Amazon .in) Closed
In ordering time the return policy showing ** days returnable that's why I ordered the product. After delivery, they showing they will not give a refund. Only giving replacement. I dont want the product replacement I want a refund. The customer...
May 10, 2019 by Nousheer
Drone not delivered (Free cout in.) Closed
I ordered a drone on ** March. Order no *****. My product is not delivered yet. Please help to refund my money or deliver my product as soon as possible....
May 10, 2019 by Prince
Return not initiated (Smartwatchkart.com) Closed
**-**-** I received A* smartwatch. That product was damaged. I want to return this product....
May 09, 2019 by Vipin kumar
Package not delivered (Decathlon ) Closed
I have always been buying sports goods from Decathlon online but this time I have been duped of nondelivery of my items. The courier service is known as Gati courier service Tracking ID *********. Despite the delay of the item and which was sup...
May 09, 2019 by JOHN
Wrong product delivered (Glowille) Closed
I ordered a saree but it delivers the wrong product and not my money back. My order no Gl ************. Please solve my problem and my money back. ...
May 09, 2019 by Kiran jhariya
Received low quality dress (Vastrova.com) Closed
I have ordered a dress worth **** and when I received the dress it’s not even worth of ***. It’s such a low-quality when I ask them they are not responding properly when I will get my refund....
May 09, 2019 by Jayashree
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's