E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Bad Product (Anix Mart surat) Open
Last year I saw a beautiful gown on Facebook for my sister's wedding. I contacted the seller on FB and enquired about the dress. He told me that if not liked I can return in * days. Then lockdown happened and the wedding was postponed. Wedding ...
Mar 12, 2021 by Priya Nair
Poor return policy (A la mode by Akanksha ) Open
I had bought an over coat the size was wrong snd the product was of poor quality they rejected my return request ...
Mar 12, 2021 by Sunita Menon
Package order Not delevered (Tees lion cloth brand) Open
*) Order No. ***** Dated: **/**/****, Rs. ***/= *) Order No.***** Dated: **/**/****, Rs ***/= NOT RECEIVED TILL DATE...
Mar 12, 2021 by Srinivasa Rao
Payment was not refunded (Swiggy) Open
There were duplicate orders on *th September **** from my account. Order id: *********** *********** I received only one order amounting Rs '****'. I have been chasing this order with the support team on a mobile app. They mention that they ...
Mar 12, 2021 by Sawant Hemant Harishchandra
Wrong size and different product was sent (Luxury Junction) Open
I ordered a Kyrie * on *th of March **** and the product was delivered to me by ** of March ****. I got a Jordan * with size ** and the size I ordered for was *. And the product was damaged and could not be used as it is huge. Now the messages ...
Mar 12, 2021 by Sanjay M
Package not delivered (Stylehouses in) Open
I placed my order successfully but i didn't receive any message, mail details for tracking the product. My order date : **th March,**** till date no updates from stylehoues.in. ...
Mar 12, 2021 by Kanpariya Dinesh Jayantibhai
Amount not returned (Kia india) Open
HI i would like to report you that i have purchased Kia Sonet GT on *th november ****. Paid full cash but i have not received my accessories balance amount. I have contacted the showroom and sales person no response. Its been * months. i have ...
Mar 12, 2021 by Akin kumar
Package no delivered (PBLifestyle Elite Gaming Chair) Open
Like many other people I am also waiting for the chair to be delivered. There is neither a chair nor a response from the company which us a clear indication of fraud. May I have the chair delivered or the money into my source bank account....
Mar 12, 2021 by Joseph Mebin Baby
Package not received (New balance indiastore in) Open
Just ordered * articles from the site and didn’t receive any confirmation e-mail , so out of curiosity googled about the site and landed to this page as there has been many similar complaints. Please tell me what procedure do i have to follo...
Mar 12, 2021 by Chirag Nagpal
Not got Product delvery (Teeslion com ) Open
I ordered the two shirts online ,and I did the payment through online . on **th of feb **** mail has came that your order on the way but can't track after that ,plz guide.My order #*****...
Mar 11, 2021 by Atharv V Bogar
Claim not given (Icici Lombard Insurance) Open
My Mobile was mobile theft on **/**/** and i launched my F.I.R to that nearest police station on **/**/** and on **/**/** i filled my claim to icici Lombard Interaction ID ***********. Insured person- Shivam jaiswal Mobile model:- Iphone Xs m...
Mar 11, 2021 by Shivam jaiswal
My money is still not transferred from ajio wallet to bank account its over 2 3 days now (Ajio app) Open
I had done the payment is cash and I returned the product and then they did the refund in the ajio wallet which is transferrable to bank.I followed all the steps for transfer in my bank and then they said it will take **hrs but its * days now ...
Mar 11, 2021 by Savio Betapudi
Package not delievered (Fabkur com) Open
I havent recieved my order ..since ** december was the date of date and today its ** march .....
Mar 11, 2021 by Guri
Defective Boots Delivered (Piyush Solanki) Open
I ordered a pair of boots from Instagram page - hand_crafted_shoes. The page is run by Piyush Solanki and his mobile number is **********. The order was delivered but the boots are defective. I quickly brought this to the seller's notice by sen...
Mar 11, 2021 by Karuna Ketan Maitra
Package not delivered (Teeslion com ) Open
My order Order #***** was placed on February **, **** **:**AM and is currently Fulfilled. Still not received please check and reply. Kind regards, Aman sodhi **********...
Mar 11, 2021 by Amanjeet Singh Sodhi
Wrong product (Shulabha creative) Open
Ordered from shulabha creative last week and received the product today, **th March but it is a wrong product and their contact number is switched off. I wrote an email and I'm not sure if it will be resolved. So reaching out via this platform....
Mar 11, 2021 by Hema Boppana
I get wrong jacket which i didn t ordered (Beautify yourself India s affordable products ) Open
I olaced my order on **th feb and it has shown that no order has been made, then i continously mailed them about my parcel they said item is not available which i ordered so i mailed them again for refund. But today ** march i gt a wrong parcel...
Mar 11, 2021 by Sheffu
Pakage not delivered after payment (Moreboxin) Open
I ordered air max *** shoes worth *** and paid in advance by razor pay method and didnt get any delivery from the moreboxin , currently m unable to login or track my order with moreboxin order#**** ...
Mar 11, 2021 by Bharat
Onida washing machine service issue (Onida Washing Machine) Open
I had logged Complain No-****E********* on **th JUN **** & also called many times to customer care no for status of my issue but nobody has responding against my complain .After many follow-up ,they collected washing machine from my house on...
Mar 11, 2021 by Rajeev Kumar Ojha
Wrong product delivered (Willora) Closed
Willora delivered the wrong product. I want to return the product and refund. Please help....
May 15, 2019 by HASEEDA
Mobile not delivered (Shoprishi.com) Closed
The site showed for mobile purchase through Phonepe and immediately I have purchased through Phonepe ***** but still, my order has not placed. Showing all Shoprishi order has been cancelled. This is cheating with us. How to get a refund of Rs. ...
May 15, 2019 by PRATAP CHANDRA NAG
Wrong product delivery (Dwarifab.com) Closed
Wrong product delivered. I ordered lehnga but the company send me two cheap Saree. Please help. ...
May 15, 2019 by Vaishnavi Gupta
Wrong product delivered (Limeline.com) Closed
I have ordered * dresses from limeline order no. *****. But instead of dresses, the poor quality of saree is delivered to me. I want a refund of ****.** in my account otherwise I will take legal action in this regard. Refund the amount as soon ...
May 14, 2019 by Ranjeeta kanoujia
Wrong order received (Limeline) Closed
I order for limeline online shopping designer dress ***. Order for * shut but deliver parcel * saree and poor material saree delivery **/*/****. Saree is a poor material. Please help me please solve my problem....
May 14, 2019 by Brijesh Kumar Verma
Package not delivered (Shopingkaro.com) Closed
I ordered Redmi Note * Pro mobile phone from Shopingkaro.com site. I did payment by UPI Phonepe application of Rs. *****. My order number *********. But they did not deliver my goods. Please help me to get my refund....
May 14, 2019 by Dhirendra singh sahi
Package not delivered (Mamaearth) Closed
My package was not delivered to me it says in transition for ** days. They are not even delivering it and not even cancelling. I just got tired mailing and messaging them. They do not even bother to reply to me....
May 14, 2019 by Renuka verma
Wrong package delivered (Limeline. In) Closed
I have ordered a dress from limeline. My order no was *****. But instead got a saree. It is very disappointing that they don't respond to calls, messages and email but instead block you. I urge all people that do not buy from this site. ...
May 14, 2019 by Vinay
Different shirt delivered to me (Shirtcart) Closed
I ordered a denim shirt. But I received another colours cotton shirt. Please help to refund or exchange my order....
May 14, 2019 by Ashutosh dubey
Didn't refund my money (Jabong) Closed
Though I returned my product I didn't get my refund. It's been more than ** days. After emailing them they are saying there are no bank details in the portal in a cool manner. I updated my bank details long ago. They are cheating. After I sent ...
May 14, 2019 by Satheeswari
Fraud online company (Limeline.in) Closed
Limeline.in is a fraud company. It showed me high-quality saree and kurta but delivered low-quality products. I ordered * items but got only *. The email address is not present and phone numbers are always engaged. I cannot log in and cannot be...
May 14, 2019 by Arpan Shukla
Wrong product delivered (Limeline) Closed
I found limeline ad on Facebook and ordered Kurti online. I paid COD of Rs. *** and two cheap low rate saree delivered to me on **.**.****. Please help....
May 14, 2019 by Vidhya naidu
Return of package not initiated (Limeline) Closed
I have ordered * sets of Rs ****. What they showed and what I got is totally different. I want to return my package. Worst experience....
May 14, 2019 by Prerna.chugh
Package not yet delivered (Flipkart) Closed
I have ordered Push*Fit Multipurpose Fitness Bench from Flipkart on April **, ****. They promised me to deliver the product on April **, ****. But they did not deliver and changed the date to May *, ****. After that also they failed me to deliv...
May 14, 2019 by Mohammad Feroz Hussain
Wrong order delivered (Limeline.in) Closed
I had placed an order for * dresses on limeline on ** May ****. Order no ***** of Rs ****. I ordered dresses but they delivered used cheap saree which I had not ordered....
May 14, 2019 by Manisha verma
Package not delivered (Shoprishi.com) Closed
I have paid ***** for Redmi Note * Pro through Phonepe and the money was debited. However, no confirmation from the merchant via SMS/email. While chatting with them I was informed that the product will reach me by May **th. But nobody is answer...
May 14, 2019 by Satish Kumar B
Bogus online site (Nulete Hub) Closed
This is a bogus site. They have delivered a different product all together and with a very low and cheap quality. When I tried to contact I have learnt that the number provided in the site doesn't exist and no refund button/option exists. As a ...
May 13, 2019 by Bhargavi
Wrong package delivered (Fashion Hub) Closed
I ordered * armies printed denim shirts from fashion hub. Received three shirts that were totally different from what I ordered. The material was of very poor quality cotton. Bad stitching. Size is also smaller than what I ordered. Please do w...
May 13, 2019 by Arunkumar
Amount not refunded (Myntra Online Shopping ) Closed
I try to place an order on ** March **** of **** INR. The amount debited twice but order not placed. Then as per policy, I wait for *-** days but no amount refunded. I lodge a complaint both in the bank and on Myntra. Bank gives me all the pos...
May 13, 2019 by Shweta Singh
Packaged not delivered after payment (Flipkart) Closed
I bought Sony R***F **cm (** inches) HD Ready LED TV on *rd May ****. I have already done the payment for Rs ***** and they are not able to deliver the TV or cancel the order. I want the cancellation of my order and refund as well. Please help ...
May 13, 2019 by Imran Ali
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's