ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals such as the Internet. E- Commerce sales have skyrocketed in the last decade as it is considered to be best, most effective platform for buying and selling online. Online shopping sites such Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he deems appropriate. So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud/fake as they try to lure money from consumers by offering them whooping discounts. It is important to be aware of these websites. E- Commerce frauds/crimes are quite prevalent in India. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering job abroad etc. Most of the non-existing E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return. It is important to be aware of these fradulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud. Thereby one should be careful of all these things and should purchase only from the well known sites. However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product. First and foremost you should try to raise the complaint at their portal itself as they value the customers feedback so they would be willing to help them resolve the complaint. Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

E-commerce fraud is most complained about category as it accounts for more than 33% of the total complaints received at Voxya. If the company directly isn’t willing to help you in resolving your complaint then you should approach the consumer forum.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fraud done by the company (Dealmyntra) ^Open

I ordered Redmi Note * Pro on Deal Myntra website on April **th ****. I paid the amount of ₹*****/- through Google pay. I didn’t receive any confirmation mail or message. So I asked for a refund through google pay still now I didn’t get a...

Apr 17, 2019 by Karthikviswanathan

Amount debited but product not booked (Shopingkaro.com) ^Open

On ** April ****, I started shopping on shopingkaro.com. I ordered the Redmi * note pro. While making payment amount debited from my account but mobile not booked. And there is no communication from shopingkaro.com. The amount was ***** and cre...

Apr 17, 2019 by Shahnawaz Hussain Sheikh

Wrong product delivery and totally fraud (Willora.com) ^Open

I had an order of *** Rs. of * Kurti. On ** April I received my order. It was totally different that I had ordered. I got a different size and cheap quality material. I mailed them but they did not give any response. When I called them they dir...

Apr 17, 2019 by Deepti gupta

Online shopping fraud (Focas India Enterprises) ^Open

Focas India enterprise is a fraud company. It is an online product selling company. The name of the website is focasinfia.in. This company is selected me as a stockist and deliver of their product in my area of Udham Singh Nagar and I deposited...

Apr 17, 2019 by Rajendra Kumar Gupta

Fake goods sold (Amazon India) ^Open

I ordered a SanDisk Cruzer Blade ** GB pen drive from Amazon India website on the **st of February ****. Delivery was around **th February ****. The pen drive stopped working on the *th of April ****. Since Amazon India website has a **-day ret...

Apr 17, 2019 by Jude Saldanha

Laid allegation on me (Dream 11) ^Open

Would like to know on what basis dream ** team have laid allegation on me to have multiple accounts and blocked my hard earned money for the transfer. I don't have any multiple accounts. I have earlier conveyed the same to dream ** helpdesk but...

Apr 17, 2019 by VATSAL CHAUHAN

Product not as described (Candere kallyan jewelers) ^Open

Everyone beware. I ordered * gold chain online from them on April *th ****. One for mine (** inches) and the other for my friend (** inches). I received **-inch one which I ordered for my friend on **/*/** and friend notice there's a length dif...

Apr 17, 2019 by Daisy d

Package not delivered (Shopkin.in) ^Open

I ordered dresses through this website by paying online. And now this website is dead and there is no reply for any of my emails. ...

Apr 17, 2019 by Priyanka

Wrong product received (Peenar.com ) ^Open

I have ordered a dress from Peenar on **th Apr **** of worth ***. I paid online. On **th Apr I received the parcel with a very low-quality Kurti which is not worth ***. I tried returning the order but no such option is visible. Also, I tried ca...

Apr 17, 2019 by SHWETA SINGH

Package not delivered (Myntra) ^Open

I have not received one w Kurti (ordered * nos.) and it was showing as delivered on Myntra. Also, please be informed that I have not received an invoice for those Kurti which I have received. But the Kurti which was missing from my parcel, I ha...

Apr 16, 2019 by GUNJAN DEEP KAUR

Fake product received (Fastroly) ^Open

Ordered two stitched blouses, but delivered cheap quality two cloth pieces- which will worth *** only. I asked them about my problem, they blocked me in facebook without reply. I am seriously disappointed with this....

Apr 16, 2019 by Sai anuradha

My product not delivered (Shopupi) ^Open

I have ordered through Shopupi website a Redmi Note * Pro on **.**.**** by making online payment (Google pay app) of Rs.**,***/-. The order was confirmed by vide No.********. I was informed that the delivery will be made by *-* days. Till now, ...

Apr 16, 2019 by Sushil pal

Did not receive prepaid order (Shopkin.in) ^Open

I had placed an online order (* jumpsuits) worth **** INR with an online shopping website called Shopkin (https://shopkin.in/) on March **, ****. Next day, I received a call from +**-********* informing that my order will be delivered on April ...

Apr 16, 2019 by Preeti Kamboj

Order not delivered (Shopupi) ^Open

I ordered Redmi Note * Pro on * April. The order was confirmed but yet not received. My order id is ********....

Apr 16, 2019 by Sara

Delivered wrong product and not responding for return request (Fiabell.com) ^Open

I ordered a saree from fiabell.com. They delivered completely wrong saree which is a different model, design and colour. Also, that is a very cheap quality. They are not responding to my return request. Please help me. I need my money back. ...

Apr 16, 2019 by Shanthi Burela

Wrong product received (Big Fashion Hub) ^Open

I ordered * combo shirts with a solid colour. But received the wrong product. Order no is ****************. So I sent mail for return back and refunding money. Still not getting any update....

Apr 16, 2019 by Anand U

Ordered item not delivered (Vistaclothes.com) ^Open

We got cheated by vistaclothes.com. I ordered an item with order number ****. I paid them online but item not delivered. Order status is processing and their customer care number is switched off....

Apr 16, 2019 by Hitesh Malhotra

Delivered different brand product (2k19offers.com) ^Open

I booked sony wireless earphone. They sent some local brand product and I mailed them but they didn't reply. They don't even have customer care no. Please help me out....

Apr 16, 2019 by Siddaling Kamble

Mobile not received (shopupi.in) ^Open

I booked a Mi note * Pro from Shopupi.in on */**/**** and did a payment by PhonePe. I paid the total amount of Rs.*****. After the successful payment, I got the order Id ******** and asked me to wait for another ** hrs to get dispatch number to...

Apr 16, 2019 by P. Ramakrishna

Order not delivered (Shopingkaro.com) ^Open

I had booked a Redmi Pro * through shopingkaro.com on**th April ****. As per them, the product should reach within * to * days. But till now product not delivered and while calling they are not responding. This is purely harassment to customers...

Apr 16, 2019 by AJAYKUMAR RAY