ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund (SHOPNIK soundmonks in) ^Open

Delivered product is totally different from ordered product as well damaged product. I want to return but company's costumer care no. is switched off...

Aug 27, 2020 by Amita Priyadarshini

Fraud and cheat (Infrill.com) ^Open

I m purchasing action camera.showing web peg HAWKEYE *SE WITH REMOTE. After booking deliverd cheap quality use product company ph no switch off. I m taking action against this cheater company I m wait * to * day my product change authore wise...

Aug 27, 2020 by Rakesh pandey

Package without product (Myntra) ^Open

I have ordered Tommy Hilfiger watch from myntra. When i received the product the cartoon was empty and there's no watch inside it. Customer care service is also not responding. Please help. ...

Aug 27, 2020 by Aman

Package not delivered (Sellwalishop) ^Open

It's been more than a month I haven't received my order. I want my refund back. They have been sending me emails telling me I'll receive my package soon. ...

Aug 27, 2020 by Simran gole

The order I which I saw on the website and the order that I have received is fake They re fake They (Thefashionfort com) ^Open

I ordered an embroidery offshoulder pink frock on thefashionfort.com and what I received is soem stupid *** rs saree and it costed me literature **** rs and I tried applying for refund a d return but no response at all this package is coming fr...

Aug 27, 2020 by Sahitya potnuru

Pakage not delivered (Olx Army Fraud) ^Open

I had booked household items in Goa like TV and Fridge and he ( Ketan Jopir CISF ) asked me to pay the booking amount but after few min he said me to Rs. **** and when I paid he said to pay **** seperately like ( ****+*** ) and then I thought t...

Aug 27, 2020 by Kusha A Shenavi

Package not delivered (eteesstore com) ^Open

I ordered tee shirts and joggers in this website I didn't receive my product yet ordered last month...this is fake website..!!...

Aug 27, 2020 by Ganesh prasath Baskaran

Passport application via Indieseva com (Indieseva.com ) ^Open

I have applied for resissue of passport via indieseva.com. This site appeared on Google and I applied for reissue of my passport on July **, ****. I got a mail that person will contact you. One person contacted me and given address to go for ...

Aug 27, 2020 by Pranjali Deshpande

Wrong and defected saree delevered (4827) ^Open

Hallo sir/ madam Ihv bought kalamkari saree from storesaree.and delivered me before yesterday....it's a different and defected peace..ihv telling his website..but no receiving any mes regarding me...ihv return and refund my price...but compa...

Aug 27, 2020 by Bhawana goswami

Package not delivered refund of amount 1329 not initiated even after multiple mails (Cakesportal Com) ^Open

Hi, It's been a while now I've been following up for refund but haven't received any response. Please initiate the transfer of amount **** on google pay no. ********** Regards, Ankush ********** Get Outlook for Android Fro...

Aug 27, 2020 by Ankush Pandey

Package not delivered (Fosso.in) ^Open

I placed an order on **th of July from Fosso.in, and since then there have been no updates about my order and it has not been delivered as well. I emailed about this issue to the support team as well, but there have been no replies. This websit...

Aug 27, 2020 by Shreyans Jain

Package not delivered (399 Shopie com) ^Open

Am ordering in** aguest my order number was#**** but still now not received any order please solve the issue and refund my money...

Aug 27, 2020 by Vijay Sagar

Need refund (KAFF) ^Open

I purchased sink from kaff appliances store, they delivered wrong sink after that no will come to my home to recieve, i delivered it my own self to shop. After that i wait for nxt * week to deliver my sink but no luck after that i raised re...

Aug 27, 2020 by RAJAT GUPTA

Package not delivered ( com) ^Open

Its been **-** days and I haven't received my package they didn't even reply to my mail and haven't given me any details either. I prepaid Rs*** to them I want my package or my refund....

Aug 26, 2020 by Abhishek Gusain

PACKAGE NOT RECEIVED (Keve Fashion Store) ^Open

I HAVE ORDERED A SHIRT, BUT I HAVE NOT RECEIVED...

Aug 26, 2020 by Vasundevan

They are provided different order I ordered different please refund my money (Zareen Nx) ^Open

Zareen nx They provided different order I orderd different order ... I have big issue please refund my **** money asap...

Aug 26, 2020 by Kritika

Material not available (399 Shopie com) ^Open

As I paid the amount Rs*** and the material order no **** on Aug ** still date I have not received any response and material for the order. Email has been sent to me regarding the material will be delivere and shipping details sent soon . ...

Aug 26, 2020 by Vinoth mathavan

Package not delivered (Fashion Panda India) ^Open

I had ordered * ordered on ** February ****. Order ID is EN***** EN***** & EN*****.I have not received any ordered. I had done payment by online mode Rs. ***/-. I did not receiving any payment back.I I request you plz look into this and resolve...

Aug 26, 2020 by Akshay pande

Product Sold Amount is yet to be transferred 12 days (Quikr bazaar) ^Open

I sold a Macbook Pro on Quikr on *th Aug which was confirmed delivery by Buyer on **th . I initiated my payment transfer into my Bank saving account on **th Aug and was promised transfer in *-* days ; it's been ** days and I am still awaiting...

Aug 26, 2020 by Tushar Paprikar

Wrong Incomplete product delivered (Amazon India Pvt Ltd) ^Open

I am a Prime member on *th Aug during Sale period, I have ordered for *** pcs nitrile disposable gloves at **% discount and paid Rs *** in advance. Amazon sent me open and on *th Aug unhygienic ** pcs gloves only . I immediately complained to ...

Aug 26, 2020 by Praveen Khosla

Wrong product delivered (Nulete.com) ^Closed

I ordered a full-length kurta of small size but they delivered an XL size local kurta wrongly stitched kurta. There is no option of the refund on the website. I have lost the **** rupees....

Apr 13, 2019 by Santosh

Package not received (Dealmyntra.in) ^Closed

I ordered (order id *****) Redmi Note * Pro on *th April. They told you will receive your package on ** April but I didn't receive any package yet. Moreover, they are not responding to mail and live chat. Also, the toll-free number is not worki...

Apr 13, 2019 by Samineni naveen kumar

Money deducted from my bank account but order got cancelled (Bewakoof) ^Closed

On the **th of April, I ordered three shirts on Bewakoof app and they deducted money from my bank account which was ₹****.** to be precise. However, the ordered got cancelled and I didn't get a refund. I've sent several emails but they didn't...

Apr 12, 2019 by Vaishnavee Sudhakar

Package not recieved (Dealmyntra) ^Closed

I have ordered Redmi Note * pro from Dealmyntra.in on **/**/****. I made the payment of Rs.***** through GPAY app. But I have not received any order confirmation nor they are responding when I called them through Toll-Free number. Please regist...

Apr 12, 2019 by Dinesh

Package not delivered (shopupi.in) ^Closed

I ordered Redmi note * Pro on **/**/****. The order confirmation message sends to me. *-* days delivery on your doorstep is supporter message to me. But they did not deliver my order....

Apr 12, 2019 by Dinesh Kumar

Bad quality product delivered (Shopnik E Service Private Limited) ^Closed

I had ordered a Sony Bluetooth headphone along with an earpod from Shopnik E-Services Pvt Ltd. But they delivered a wired headphone and an earpod of bad quality. Now I want to return the product and get a refund of my amount. Due to unavailabil...

Apr 12, 2019 by SUPRIYO MUKHERJEE

Loss of money (Rust Orange) ^Closed

Clothes sold by this site are very cheap has cheap fabric and dyes. Also, the amount is not to be refunded by this site. Many people are facing these issues. You can check the reviews of this site. Also, this fraud company should stop advertisi...

Apr 12, 2019 by Sanjana kumar

Not getting refund (Leafstudios) ^Closed

I ordered Bluetooth earphones from www.leafstudios.in on ** March ****. I received my product on ** March ****. I don't like the product so I want to return it. Their return policy is for ** days after the customer received the product. I subm...

Apr 12, 2019 by Keshav

Wrong product delivered (Nulete) ^Closed

I ordered * kurtis from there website. The kurti received is totally different from the one which I have ordered. In there portal status is still showing as confirmed, so I am not able to apply for return and refund. The contact number given on...

Apr 12, 2019 by Pooja Ahuja

Cheated by false promise (Nykaa ) ^Closed

I ordered the products worth Rs.****. They promised to deliver a free product worth Rs. ***. But after two days of shipment, they said they cannot deliver it as it is out stock....

Apr 12, 2019 by Sakshi goyal

Fake product and only partial order was sent (ezeedeals.in) ^Closed

The company advertises about MI * band available on their website at a huge discount and that too buy * get * free. We ordered * bands from them, which means we should have got * bands, but we only received * bands. Also, these bands are not th...

Apr 12, 2019 by Paras Shah

Damaged product received (Nokia) ^Closed

Order number **********. I ordered the Nokia Express music mobile. I received it on ** Apr**. This product is damaged and I want to return this item and refund my cash. I tried to contact their customer care number but not connecting. Please he...

Apr 12, 2019 by Arun kumar TR

Package not delivered (Shopkin.in) ^Closed

I have ordered one suit and pyjama set from shopkin.in for Rs. ***/- on *nd April. Then I ask for the status of my order on *th April. They replied that the order is under production process. On *th April I again asked for the status of my orde...

Apr 12, 2019 by Barkha Bisht

Package not delivered (Street Style Store) ^Closed

I had ordered the product in the month of February from Bangalore and the product is not delivered yet. They are just extending the date and not delivering the product. And I'm frustrated by the customer care executive services also....

Apr 12, 2019 by Cynthia

Product missing from package (Flipkart) ^Closed

The product was missing from the packing and the packing of Flipkart was not fully secured....

Apr 12, 2019 by Ankit Pilania

Mobile order issue (Dealsmyntra) ^Closed

I ordered Redmi note *pro mobile from dealsmyntra.in on **-**-****, but not getting any update. Then cancelled my order I paid the amount through UPI transaction. I called many times to the toll-free number no response please consider my compla...

Apr 12, 2019 by Deepti Bisen

Fake product was delivered (Sugarcomb.in ) ^Closed

This is a fraud website they don't have a customer care service. I bought eyebrow trimmer and body hair trimmer products. It's not working while I am trying to return they people didn't even give me a proper response. I lost my money. I have se...

Apr 11, 2019 by Preetha Ganesh

Bad quality saree received (Veerzara.in) ^Closed

We order one good saree but we received a bad quality saree, which is not able to wear and with bad quality. I have received at the rate of Rs ***/-. In the market, this saree is of only Rs ***/-....

Apr 11, 2019 by Prachi Chavan

Package not delivered (shopupi.in) ^Closed

मैंने शॉप यूपीआई से रेडमी नोट * प्रो मोबाइल दिनांक *-*- **** को बुक कराया था और भुगतान फोन पे से किया ...

Apr 11, 2019 by Suresh Kumar Sain

Order number not generated (Dealmyntra.in) ^Closed

I ordered Redmi note pro * and made payment using UPI transfer. Money was debited from account but no order number generated....

Apr 11, 2019 by DEEPAK SHARMA