ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Flipkart Samsung mobile (Flipkart) ^Open

The flipkart representative is not the right thing to do. Most of the new representatives should be. I keep saying that the product I bought is not good.I don't want a replacement, I want a refund, but Flipkart is not giving a refund.Unwanted p...

Feb 05, 2021 by Pravin Kate

Package not delivered (One plus 7 T) ^Open

Walk in star did fraud to me and because of that I've been going through tough times. In this covid times people are going through tough times and so do I. On **/**/**, I order one plus * T for my sister's birthday through walk in star but it d...

Feb 05, 2021 by ANUSHANK UJLAYAN

Online shopping fraud company (Mahadev Tyres) ^Open

Order Bosch drill machine on *th January **** still not get anything, they will fool you by giving shipment no of delhivery courier but will never handover physically material to them. It's highly organized fraud online company. Do not, I rep...

Feb 05, 2021 by Kuldeep Soni

Sbi credit card issue (Sbi Kolkata High Court Branch) ^Open

I have not received my sbi credit on my hand as i have moved from that address. But since then it is generating monthly bill and it is also charging fine for no reason, since i have not activate the card....

Feb 04, 2021 by abhishek verma

Unsatisfactory advisory services (Moneymax Investment Advisor) ^Open

I paid Rs *****/- as advisory services for share trading. However, the advice offered by the company resulted in loss of Rs. *****/- as a result of which i asked them to refund the money but they are refusing to do so. They are asking me to inv...

Feb 04, 2021 by Girish Agrawal

Zoomcar India not processing refund (Zoomcar India Private Limited) ^Open

I made a booking with Zoomcar India which was cancelled by Zoomcar on **st Dec'** due to unavailability of vehicle. The TAT of ** working days as per their policy is over but still the refund has not been processed....

Feb 04, 2021 by Sumeet Banerjee

Change product (Instaprojecter ) ^Open

Instaprojecter oder no-**** but change delivery to samsung Galaxy j* please problem solve contact number **********...

Feb 04, 2021 by Santu Kumar Singh

Consignment delivered poor quality with different colours (Sulabha creative) ^Open

Order number ******** and ******** received but different colors and design. The material is very low quality. Company is not responding the email for return. Mobile number ********** is closed. ...

Feb 04, 2021 by Krishnakant prasad

Wrong product received inside the box (projectorkart in) ^Open

Dear team I ordered for a Insta Projector from projectorkart.in , order number. ****. Worth of ****/- . Courier service delivered the box to me and I unboxed it and got flip cover inside box. I mailed them at their email id hi@projectorkart....

Feb 04, 2021 by Tapeshtoushik Roy

Package Not Delivered (www mahadevtyres com) ^Open

I have Ordered Battery *** Ah - ILTT*****N Rs.**** Microtek Ups ****Va E*+ Rs.**** Paid Rs.*****.** on ** Jan **** Payment gate way ref no **********. Today * Feb** so far called more *** times on phone no +******** **** and emailed *...

Feb 04, 2021 by Arun Nehru Selvam

Refund not received (Myntra) ^Open

I ordered a unisex puma black shoe in Myntra and cancelled the order. I prepaid for that order, so I was expecting a refund of Rs.**** from them. But they haven’t processed the refund yet. They said they processed it on **th jan. it’s been ...

Feb 04, 2021 by Haretha winmalar

Incorrect size of tracksuit given by retailer (NOW FASHIONS SHOP NO 150 FLOOR GOOD EARTH CITY CENTRE GURGAON) ^Open

I bought a ladies tracksuit from NOW FASHIONS showroom, GOOD EARTH CITY CENTRE GURGAON on **/**/****. While purchasing I asked the salesman bof showroom for XXL size of tracksuit to which he replied in affirmative. I made the payment of Rs ****...

Feb 04, 2021 by Dr Gourav Tandon

Items undelivered but payment already done (Zapvi.in) ^Open

I had ordered two back covers and a flexible screen guard from zapvi. Done the payment and received a message that I'll be shortly notified about when the delivery is going to take place. I had done it on February *st **** and till now haven't ...

Feb 04, 2021 by Harshit Jain

TV damaged (Chennai packers and movers) ^Open

Chennai Packers and Movers ( http://chennaipackersmovers.com) have been hired by us on Feb *, **** to move our house from Pallikaranai to Mandaveli. In this process, the screen of our ** inch TV has been damaged beyond repair, and needs replace...

Feb 03, 2021 by MANASA V

Item not ship even after one month (New Balance india online store) ^Open

I ordered New Balance Men's casual **** made in UK and paid rs ****.** by using credit card for the said order. Now there is no communication from the seller till date. Kindly look into the matter....

Feb 03, 2021 by Naorem Brajamani Singh

Received completely Leaked Edible Product (Paytm Mall) ^Open

I recently ordered Alpino Peanut Butter from Paytm Mall (Order No. ***********) , The product was prepaid and was delivered on *rd Feb, Upon Opening the Product, I found the whole thing spilled inside the box in which it was packed. I have clic...

Feb 03, 2021 by Kumar Gaurav

Refund declined (Myntra) ^Open

I placed a return request in Myntra for one of my orders Myntra picked up the product but declined the refund stating the product did not pass the quality check(It was used ). I Placed the return request within * hours of receiving the product,...

Feb 03, 2021 by Pratik Maniya

Item returned but didn t receive Refund (Boat) ^Open

I've placed an order# ****** for boAt Airdopes *** - Wireless Earbuds (Active Black) on **/**/**** and returned it due to it's defect on **/**/**** and Boat warehouse have already received it on **/**/****. I didn't receive a refund nor a repla...

Feb 03, 2021 by Ganesh Gowtham P

Paytm Mall Return of product (Sgyuvraj) ^Open

I ordered Boy Raw silk Solid Kurta pyjama set - Green color in * QTY from paytm mall on **Jan **** and both delivered on ** Jan **** but one of the product was damaged , the design brochure on the pocket got damaged,, so I placed return within...

Feb 02, 2021 by RAVIKUMAR RANGA

Online Fraud (Olx Army Fraud) ^Open

I was searching for a used bike online. while searching on OLX I found an interesting bike with a less price. on **nd January I didn't know, received a call in the morning from **********, posing himself as an Army personnel, and posted in Jay ...

Feb 02, 2021 by Saurav Kishor

Received a different product (Fiabell ) ^Closed

I have placed an order in Fiabell but I received a different product so many times. I mailed then I received a mail but without any address how can I courier the product....

May 11, 2019 by Purnima

Wrong package delivered (Big Fashion Hub) ^Closed

I ordered * shirts from big fashion hub which costs ₹*** and received * different shirts which were of poor quality and completely different colours. Along with the shipping charges I paid a total of ₹*** only to see the wrong items deliver...

May 11, 2019 by Monish J

Old saree delivered instead of kurti (Limeline) ^Closed

Delivered old saree instead of designer Kurti. They did not pick up the phone when called upon by me nor called back. Please help....

May 11, 2019 by Swarn lata

Received damaged product (Amazon) ^Closed

I ordered a Samsung Galaxy Galaxy LED TV ** Inch from Samsung on May *rd **** from Amazon to my Mom's new house as a Mothers day gift. I paid for the express delivery and got the TV delivered on Sunday, May * ****. However, the installation was...

May 11, 2019 by Ratan SidKishore

Product received is very cheep (Limeline .com) ^Closed

Maine * designer suit limeline ke site se order kiya tha Jo me total ****/- rs ka tha. But limeline se uski jagah ek used saree aur purana sa salwar suit mila hai. Maine inke customer care per bahut bar contact karne ki koshish ki per koi resp...

May 11, 2019 by Sharad kant srivastava

Product not delivered (Nykaa ) ^Closed

I have ordered * products from Nykaa app and opt cod option. Out of * products, Nykaa has delivered * products on *st May. I have been continuously chasing them. Yesterday their customers care representative Paras said we cannot help you up as ...

May 11, 2019 by Anjali Ajmera

Delivered wrong material (Limeline) ^Closed

I ordered *Designer Gown and Kurti from Limeline. My order no. was *****OS and I got delivery of old and damaged saree. I paid the amount of Rs. ***. Kindly help me with the refund of money. I raised refund request in Limeline website. But ther...

May 11, 2019 by Sangeeta

Got the wrong product (Willora.com) ^Closed

I ordered * set Kurta from Willora on **th of April but the product I received was totally not the product I ordered. That's the cheapest and worst material too. I raised a request for the return and refund policies but got no response and the ...

May 11, 2019 by Akila

Received cheap Sarees instead of my order (Ladyware.in) ^Closed

I ordered the * dresses from this site on *th May ****. I received that order today. But there is no product that I ordered. In fact, I received * used and cheap Sarees instead of that. This is my first time shopping on this site and facing thi...

May 11, 2019 by Supriya sahebrao uparvat

Order got cancelled (Chaayos) ^Closed

My order was cancelled and I am charged for it. Please help....

May 10, 2019 by Varun

Wrong package delivered (Peenar.com ) ^Closed

I have ordered a saree from Peenar.com in INR **** from NR************. It delivered by Shadowfax. When the order reached to me it was a Kurti of poor fabric material and when I get to the peenar.com site to file complaints about a refund I fou...

May 10, 2019 by Urmila

Order not delivered (Shoprishi.com) ^Closed

I have ordered for Redmi Note * Pro on **/**/** and still, I didn't receive my order. They are not responding for the call. My order number is *******....

May 10, 2019 by Arun kumar

Wrong product delivered (Fiabell.com) ^Closed

I have order Saree from Fiabell but I got the wrong product. I place the request to Fiabell email ID till date know the feedback from them. From last ** days no response from them. They have cheated so many poor people also....

May 10, 2019 by Ranjita lediya

Faulty product delivered (S K Electronic) ^Closed

Faulty product delivered by S K Electronic. ** inch Sony Smart Led TV delivered on * May **** is found to be faulty. On asking for a refund S K Electronic is denying a refund of the product. Kindly help resolves the issue. The contact number of...

May 10, 2019 by Asish Choudhury

I received dirty saree (Ladyware.in) ^Closed

I want to refund my money. I received a dirty saree. Please help....

May 10, 2019 by Recived cheap saree

Return not initiated (Louis Constantin) ^Closed

I would like to return my watches back as they are fake and they are lightweight. I received my order after one month and when I opened I was very disappointed. I would like to return my order and want my money back. I tried to contact to the L...

May 10, 2019 by Jigyasa

Wrong material received (Big Fashion Hub) ^Closed

I have ordered * denim full sleeve shirts. But they delivered very bad quality cotton shirts. I mailed them a number of times but not solved the problem and didn't return the parcel....

May 10, 2019 by Kalyan Ganguly

Product delivered is fake (Envish) ^Closed

I ordered a JBL Xtreme for **** from this site. The product sent to me is an Xtreme which is fake and does not work properly with very poor packaging. The company isn't replying to my emails or calls. ...

May 10, 2019 by Dhananjay Kumar Maurya

Package not returned (Amazon .in) ^Closed

In ordering time the return policy showing ** days returnable that's why I ordered the product. After delivery, they showing they will not give a refund. Only giving replacement. I dont want the product replacement I want a refund. The customer...

May 10, 2019 by Nousheer

Drone not delivered (Free cout in.) ^Closed

I ordered a drone on ** March. Order no *****. My product is not delivered yet. Please help to refund my money or deliver my product as soon as possible....

May 10, 2019 by Prince