E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Ecommerce Operator Online shopping Fraud (mcovers in) Open
I had made purchase of i-phone mobile covers from 'www.mcovers.in' website on Feb **, ****. The website was shown as a sponsored flash advertisement on instagram and since the products were attractive and seemed useful, I quickly went to the we...
Mar 19, 2021 by Niyati
KHATUSHYAM AURVEDA FRAUD (Khatushyam aurveda ) Open
Khatushyam aurveda taken ***** for giving franchise but after the payment they are not taking call and also not refunding amount. Dont belive this company and its employees ...
Mar 19, 2021 by SMITA RANJAN PARIDA
Refund amount (Vonik Store) Open
i serch on google at that time i found the add from vonik store for cloths ....so i place the order and pay rs *** ...they give me order confirmation mail on **.**.** but still they not send any material after that i file online counsumer compl...
Mar 19, 2021 by premali shivaji shetake
Refund not recived (Grow & Earn Realty Limited) Open
Hello, I invested via grow in Gold and somehow transaction got cancelled and I recived an email saying your transaction has been cancelled and you will recieve your refund in * to * working days. (It happende on *th of march). After the * t...
Mar 19, 2021 by Navneet Kaur
delivered defective product (Maxtop hiar curler) Open
Ordered a hair curler from Homestore*** and the product that was delivered is not working. I am unable to reach them on any of the phone numbers I'm finding online. Even the emails don't get delivered. ...
Mar 19, 2021 by Madhura
REFUND NOT RECIEVED (BIGCART KERALA) Open
ORDERED CAVINS VANILA MILKSHAKE ORDER NO. ***** ON ** FEBRUARY ****, THEY CANCELLED ORDER BECAUSE DELIVERY PLACE IS FAR FROM THEIR NETWORK. CONTACT THEN MANY TIMES FOR REFUND BUT NO RESPONSE DETAILS OF THE SELLER MENTIONED ON THEIR WEBSITE...
Mar 19, 2021 by SREEJITH SATHYAN
Fake product delivered COMPANY NOT RETURNING OR GIVING REFUND UNDER RETURN POLICY (Flipkart) Open
I brought a sony xb** on flipkart on the *th of feb ****, I got a FAKE AND INCORRECT PRODUCT which is a cheap quality fake product which is also broken. I have contacted flipkart incesssantly with multiple mailsand phone calls to no help, they ...
Mar 18, 2021 by AKSHEET SONNA
Regarding Fake Recruitment (http shikshaabhiyan org in ) Open
Hi, As we noticed and filled form about teacher vacancy through website http://shikshaabhiyan.org.in/ and made a payment of **** rs. but now we didn't get any notification about payment and other things. While we tried to login to get notif...
Mar 18, 2021 by Ranjeet kumar
My parcel yet not delivered (Faschic 14) Open
I hv never ever seen the more worstest site than this it's really horrible...
Mar 18, 2021 by Shilpa Jindal
No response after ordering and the link in the mail ID is not working (Elite Gaming Chair Pblife style) Open
I have ordered Elite gaming chair from PB Lifestyle on ** Feb ****, I received a confirmation mail as well. There was a link provided to check the status in the confirmation mail which worked on the day of ordering. However, when I tried checki...
Mar 18, 2021 by Senthil Kumar S
Package not delivered (Tees lion) Open
I have ordered a shirt on January **rd. It has not been delivered yet. Product ID: ****. ...
Mar 18, 2021 by Sandeep P R
Wrong Product Delivered for Smart Vaccum cleaner (eRobor Store) Open
I have ordered for Smart Robot Vaccum cleaner, but recieved Ximeijie product. It looks very cheap and not doing the expected work. eRobot store was cheating users by showing good products and sending cheap products. Their return policy also dif...
Mar 18, 2021 by Sujanya
Wrong product delivered by amazon and now not picking up the return (Amazon) Open
I have ordered a product on amazon on **feb costing **** INR. They sent me the wrong product. I called their support and asked to return it. They said we can only replace. I said ok. Next day replace failed as delivery boy didn't show up. Calle...
Mar 18, 2021 by Ashutosh Agrawal
Package not delivered (Cosmeticsatbest ) Open
Hello i had orders bunch of cosmetics from a instagram store called cosmeticsatbest on **feb **** this is my second order with them... Idk whats wrong with the team... On **march they told me all the order are being shipped and ill receive it s...
Mar 18, 2021 by Ankita patel
Wrong product received (Meesho) Open
I ordered lehanga choli from meesho. but i got wrong product delivered. I used COD payment method. Further delivery is not updated on meesho. I raised complained about that i received wrong product with. I don't know they will help me or not. I...
Mar 18, 2021 by Anamika dewangan
My ordered not delivered 22 days completed i loss rs 299 (Chillsmartmart) Open
MY ORDERED NOT DELIVERED STILL,I PAID THROUGH ONLINE RS.***.** DAYS COMPLETED. PLEASE REFUND MY MONEY ...
Mar 18, 2021 by Catherin
Product not recieved (TV ) Open
This is Sathish from Saveetha University. We had placed an order for a curved full HD TV from your website on the *th of January ****. We have paid the full amount yet we have not received any information on the product delivery. The website st...
Mar 18, 2021 by Sathish
Package included scrape clothes instead of ordered product ( store ) Open
Ordered clothes from a shop in instagram. They provided cod . So it was a relief as most scamming account won't allow that. They delivered the product, but the pacakge just included a scrape of clothes instead of the ordered product. They now w...
Mar 18, 2021 by Sneha.
Package not delivered (Teeslion) Open
Teeslion not delivered my order Order I'd #29944...
Mar 18, 2021 by Raja Yadav
Refund (Amazon India Limited) Open
ORDER # ***-*******-******* was picked up on *th Feb. **** by an executive who called from +** ** ******** around **:** a.m.; around **:** p.m. same day I received another call from +** ** ******** enquiring about the pick up, I shared with the...
Mar 18, 2021 by Sunil Tiwari
Wrong delivery of product (Peenar) Closed
I had ordered a saree from peenar which is delivered wrong. The saree which I had ordered is not this they delivered a different saree....
May 21, 2019 by Taruna Singh
Wrong order delivered (Limeline) Closed
Instead of designer lehenga, they send me simple saree which cost is ₹*** instead of ₹***. Also, call to customer care but no reply from there side. My order no is ***** and order date is */*/****....
May 21, 2019 by Gunasagar saraf
Product is not delivered (Confluenceofshopping) Closed
I had ordered one dress. I did not get the product and the website is not getting opened now....
May 21, 2019 by Anjali Dhanlakshmi
Delivery issues faced (Amazon.in) Closed
During the time of delivery, I am unavailable and informed the delivery boy to deliver it the next day and he agreed also. But from the next day, he is not attending the call and I am waiting for the product....
May 21, 2019 by Anusha
Product not delivered (Confluence of shopping) Closed
I ordered an item from the confluence of shopping. Cash is also paid on google pay. On **/*/** there is no information for that product. In some days contact number is switched off. No reply. Please give back my money or that product....
May 21, 2019 by Rakhi mohanan
Delivered but cheated (Glowille) Closed
I ordered for a maroon coloured Kurti in Glowille. When I opened my package I am so shocked because it was not the one I ordered and it is like a low-quality product. Then I try to contact them but it was not connecting. I try to refund. It was...
May 21, 2019 by Shifana
Package not delivered (Confluence of the shopping) Closed
I have bought online jumpsuit on ** May ****. The payment made online and they gave me confirmation through the mail. But still, date there is no mail or product is been shipped or dispatched. Now the website too is not working. ...
May 21, 2019 by Siddhi doshi
Package was cancelled by Flipkart after shipping (Flipkart) Closed
I have ordered multiple items in this month and they accepted my orders and shipped. After few days seller cancelled my orders due to limited stock. After shipping how this is possible. This problem repeats for my last five orders. If they have...
May 21, 2019 by Santosh Botsa
Package not delivered (Confluence of shopping) Closed
I had placed an order for * jeans and * tops for a total of Rs.**** on **th May and I haven't recieved any updates following the payment. There is no mode of contact with this particular shopping site. I want my amount to be either refunded or ...
May 21, 2019 by Smruthika Shetty
Order not yet dispatched and also not delivered (Coversdeal.com) Closed
On May **, ****, I ordered a Vivo Y** phone cover. The payment was done online. After a few days, no response was seen and no reply from them has been received. Their contact number is not available at any time. It's been ** days since I have o...
May 21, 2019 by Nivedita Hazra
Fraud by the Juteberry Exports Prop (Juteberry.com) Closed
I had placed an order with Ankush Agarwal of Juteberry Export currently operating his firm from *** Cotton Street *nd Flr Kolkata ****** for **** jute bags on *st April. I had contacted Mr Ankush Agarwal through Indiamart.com. On *st April ***...
May 20, 2019 by Krishna Gupta
Fraud by the company (BODGQ) Closed
It was for *.**$ with no shipping charge and they deducted **** Rs from my account without the one-time password....
May 20, 2019 by Deep shah
Package not delivered (Confluence of shopping) Closed
I had booked two tops in this. After that, I got confirmation mail too. But now when I visit that page I'm unable to reach it. I got a message that the package is delivered but I didn't get any. I want a refund of Rs 599....
May 20, 2019 by Zaiba
Wrong product delivered (Glowille) Closed
This product is wrong and this company do not refund my money. They did not replace my order. This product is so cheap....
May 20, 2019 by Rudrayani korde
Package not same as ordered (Club Factory) Closed
I ordered for a shirt in club factory size XL but received L for the same shirt. They are not agreeing to change and said to return and order again. They will again deduct shipping charges this has happened twice. I have mailed and talked to ...
May 20, 2019 by Suchita misra
Delivered fame product (Flipspeakers.com) Closed
I had ordered for jbl flip * portable speakers but when I had opened the parcel I was shocked to see that it's the fake product and its not working. So kindly request to take necessary action on the fraudulent website owner's....
May 20, 2019 by Saravanan
Return and refund (Amazon) Closed
I ordered Vivo y** and due to unavailability I cancelled my order but item can't be returned. So they refuse to refund and the item also not come to me....
May 20, 2019 by Sneha
Failure of refund of my money (Laxmipati fashion) Closed
I had ordered my product from the online website of Laxmipati fashion. Due to a defect in the item, I had to return it back. There is no response from the website about my refund of money....
May 20, 2019 by Arvind Kurothe
Unable to return the product (PayTM) Closed
Paytm cheat me. Paytm seller cancel the order without informing me. Paytm blocked my account. My next order received damage item and due to my account blocked by their mistake. I'm unable to return the product....
May 20, 2019 by VISHAL VASANI
Package not deliver (Confluence of shopping) Closed
I purchased a product worth *** Rs. ** day's ago by making an online payment from my card. But I am continuing to check the website and making the call for customer services but both are closed. Now I have not received any products....
May 20, 2019 by Aditya
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's