ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not received (Sadabahar Essentials) ^Open

I paid rs **,*** to sadabahar Essentials on Dec **, ****. It's * months and my package is not yet dispatched. No dispatch details given on WhatsApp. They dont reply on whatsapp. I'm continuously messaging but no reply is coming since * mon...

Feb 10, 2021 by Tejaswini SINGH

Got Money stating will arrange interview from Capgemini and later promised to refund my money still (Futureexpert) ^Open

I received a call from Future expert on July **rd **** stating that they will help me getting interview arranged from Capgemini . For the background verification it will take ** working days and i have to pay around ***** including GST and i h...

Feb 10, 2021 by Yukaish Raj

Waiting for shipment from last 8 months (Watch store in mumbai) ^Open

I ordered a watch from online seller. i paid **** and ordered my watch before * months, ans the seller still making an excuse that he will deliver watch in * week,* week,** days. he is just making an excuses. due to covid lockdown i lost my job...

Feb 10, 2021 by Dineshkumar tanvar

Breach of trust (offering online fixed income plan) ^Open

One person is offering fix monthly income by opening demat a/c & investing * lakh to above on Quora daily basis. I talked him and chatted on his whatsapp no.**********, he given commitment that my principal amount would always be ***% secure an...

Feb 10, 2021 by Kumar Singh

Order No 1230 not delivered since Dec 2020 (kitchenguggets) ^Open

I ordered from kitchengadget.in on **th December **** but I have not received my order yet. When I dropped an email regarding the same on the email id (ketan patel(care.kitchenguggets**@gmail.com) provide in the order confirmation email on **nd...

Feb 10, 2021 by MOLAY BANERJEE

Cake not delivered and amount debited (Cakesportal Com) ^Open

Hi..with reference to my order no. **** I ordered a cake from Cakesportal.com. Amount (Rs.***) got debited from the bank account and my cake wasn't delivered. There is no response to my several mails. Please help ...

Feb 10, 2021 by Vageshwari Gupta

Defective product provide by flipkart (Sandisk pendrive silver ) ^Open

DEAR SIR First time I had been parchased a sandisk pendrive * Tb order id (OD******************)from flipkart. In which some issues like pendrive is not read/ shown icon in my laptops and pc. When i was tried to refund but it my refund req...

Feb 10, 2021 by RAKESH KUMAR

Order not delivered since 5 months ( kpop bits ) ^Open

Me and many other people have placed orders from this online instagram store many months back but the store owner now neither replies or if criticised is very rude. I know many other customers being mentally harassed by the store owner....

Feb 09, 2021 by Zinnia Rana

Hankook Tyre Burst within (Hyundai Motor India Limited) ^Open

I have bought next gen verna from fusion hyundai dealer in bowenpally, hyderabad in october ****. Within ****kms of run, rear tyre (brand: hankook) got bursted while running the vehicle on the national highway. cannot believe how can hyunda...

Feb 09, 2021 by Kranthi Kumar Reddy

Driving License scam (https eparivahanindia online index php) ^Open

I was searching for Government Online Parivahan site for Driving License creation of my wife Mrs. Ankita Das. And they have designed their website such a way that it will come on *st position while Google search. They have taken **** rs for the...

Feb 09, 2021 by Ankur Das

Package not delivered (the branded store) ^Open

i am trying to put up a complaint against one of your merchant in the name of "The Branded store".. they have taken my order and have disappeared ever since. they were supposed to ship my products within **hours but now they dont even respond t...

Feb 09, 2021 by Trisha sinha

Wrong Product delivered by FlipKart (Flipkart) ^Open

Order Id - OD****************** Tarcking Id - FMPP********** FlipKart Complaint Id - IN******************* I had ordered a "POCO X* grey ***gb" phone Rs. ***** with EMI from Flipkart on **th Jan and the delivery was promised to be by **t...

Feb 09, 2021 by Jogendra Sahoo

FROUD ON PURCHASE (Rangoli Saree Customer Care number ) ^Open

My order no **** .I PURCHASDE ONE DRESS FROM INSTAGRAM BECAUSE OF SALE I ORDER AND PAY THROUGH ROZOPAY.STILL DIDN'T GET MY MATERIAL THIS IS MY PAYMET ID pay_G*Fby*lN**wFT* WHICH DONE THROUGH ROZOPAY...

Feb 09, 2021 by Heena Prajapati

Received Used product and items are missing (Paytmmall) ^Open

I ordered 'NHR Power Ranger Scooter with Sipper, Bell n Stand- Large Size' from the PaytmMall app, but they delivered a used, damaged product, and one item is missing in the package. I have raised a return request within ** minutes of time afte...

Feb 09, 2021 by Ramakrishna

Duplicate Cloth MAterial (Samantha saree 2053 International fashion market surat) ^Open

The product picture on site is totally different than what received. Not attending the call and no assistance on mail as well. They have mentioned in their policy if the product is not good quality they will refund the money back. Cheaters in t...

Feb 09, 2021 by Somya arya

Refund and reference number was not initiated (Amazon) ^Open

Hello sir , This is vignesh babu M ,I have ordered zebronics mouse and keyboard combo,I have returned the product but I have not received the refund till now , I have been waiting for so long , but they have not given any action , they said tha...

Feb 09, 2021 by Vignesh Babu M

Return is not pick up (Myntra) ^Open

Worst experience Bought woodland sandles for *k in October with *months warranty Product damaged With in *months Requested for return Then got approved But pick up came to my address and picked product for return But from last *days h...

Feb 09, 2021 by JL AC SERVICES AND REPAIRS IN NELLORE

Carding fraud money refund (PHONE SMART) ^Open

I HAD PLAED AN ORDER WITH THE SAME COMPANY AND HAD PAID THE TOTAL SUM IN * PARTS, ONE AS RS. **** WHILE THE SECOND AS ****. AFTER GETTING THE ENTIRE AMOUNT SUBMITTED I ASKED THEM FOR CONFIRMATION IF THE ORDER WAS PLACED THEY SAID YES. THEN I AS...

Feb 08, 2021 by Sadiya ahmed

Wrong next payment details shown in account (Royal choice India) ^Open

Being meesho supplier we received * orders having no. ********* & *********, ********* was cancelled before shipping and other one was delivered successfully but in payment section of my account that order no.********* was cancelled and -*** rs...

Feb 08, 2021 by Rachna Dwivedi

Refundamount (Mauli International Beverages Private Limited) ^Open

Mauli International Beverages Private Limited which fraud company they will promote branded products like TATA watrer, Coca Cola and other FMCG product and call for Distributionship once payment done by person they will get disappear kindly don...

Feb 08, 2021 by Sharmila N Jugali

Fraud online company (Limeline.in) ^Closed

Limeline.in is a fraud company. It showed me high-quality saree and kurta but delivered low-quality products. I ordered * items but got only *. The email address is not present and phone numbers are always engaged. I cannot log in and cannot be...

May 14, 2019 by Arpan Shukla

Wrong product delivered (Limeline) ^Closed

I found limeline ad on Facebook and ordered Kurti online. I paid COD of Rs. *** and two cheap low rate saree delivered to me on **.**.****. Please help....

May 14, 2019 by Vidhya naidu

Return of package not initiated (Limeline) ^Closed

I have ordered * sets of Rs ****. What they showed and what I got is totally different. I want to return my package. Worst experience....

May 14, 2019 by Prerna.chugh

Package not yet delivered (Flipkart) ^Closed

I have ordered Push*Fit Multipurpose Fitness Bench from Flipkart on April **, ****. They promised me to deliver the product on April **, ****. But they did not deliver and changed the date to May *, ****. After that also they failed me to deliv...

May 14, 2019 by Mohammad Feroz Hussain

Wrong order delivered (Limeline.in) ^Closed

I had placed an order for * dresses on limeline on ** May ****. Order no ***** of Rs ****. I ordered dresses but they delivered used cheap saree which I had not ordered....

May 14, 2019 by Manisha verma

Package not delivered (Shoprishi.com) ^Closed

I have paid ***** for Redmi Note * Pro through Phonepe and the money was debited. However, no confirmation from the merchant via SMS/email. While chatting with them I was informed that the product will reach me by May **th. But nobody is answer...

May 14, 2019 by Satish Kumar B

Bogus online site (Nulete Hub) ^Closed

This is a bogus site. They have delivered a different product all together and with a very low and cheap quality. When I tried to contact I have learnt that the number provided in the site doesn't exist and no refund button/option exists. As a ...

May 13, 2019 by Bhargavi

Wrong package delivered (Fashion Hub) ^Closed

I ordered * armies printed denim shirts from fashion hub. Received three shirts that were totally different from what I ordered. The material was of very poor quality cotton. Bad stitching. Size is also smaller than what I ordered. Please do w...

May 13, 2019 by Arunkumar

Amount not refunded (Myntra Online Shopping ) ^Closed

I try to place an order on ** March **** of **** INR. The amount debited twice but order not placed. Then as per policy, I wait for *-** days but no amount refunded. I lodge a complaint both in the bank and on Myntra. Bank gives me all the pos...

May 13, 2019 by Shweta Singh

Packaged not delivered after payment (Flipkart) ^Closed

I bought Sony R***F **cm (** inches) HD Ready LED TV on *rd May ****. I have already done the payment for Rs ***** and they are not able to deliver the TV or cancel the order. I want the cancellation of my order and refund as well. Please help ...

May 13, 2019 by Imran Ali

Wrong order delivered (Limeline.in) ^Closed

I had placed an order for * dresses on limeline.in on May *, ****, and made a card payment of Rs ****/-. They confirmed the same vide order no. *****. They said they have dispatched my order but when I received the courier I found that the bill...

May 13, 2019 by Viddya Kamble

Order not delivered (Winni.in) ^Closed

I ordered a cake from this company and it was mother day. The cake is still not delivered to my home which is in Ajmer. Order is not delivered and they said it is delivered. Neither they are picking my calls or nor replying on chat or on emails...

May 13, 2019 by Priyanka Wadhwani

Return request not except and not refunding (Fiabell ) ^Closed

In my order fabric quality is not good and now not refunding. Also not responding. Please help....

May 13, 2019 by Minakshi Choudhary

Refund not received (Ethnik Mall) ^Closed

We called online dress material on **rd April ****. We didn’t like the cloth material. We returned it on the same day through Nandan Courier tracking no. *************. Since **rd April we have not received the money. Every day we are calling...

May 13, 2019 by Sharmila Ravi Punjabi

Package not delivered (ShopRishi) ^Closed

This website showing mobile available in stock. So I ordered by paying through PhonePe on */**/**. Immediately amount deducted but no confirmation SMS or email received. Then I called many times. The next day they gave confirmed order by SMS. T...

May 13, 2019 by Srinivas K

Refund not received (Palav Art) ^Closed

I ordered one lehenga which is entirely different from the picture shown. Hence I returned that but refund amount Rs. **** (Product cost Rs. **** + Courier Charges ***) is not received and the vendor is not picking my call. However, return prod...

May 13, 2019 by Pushpi Rathore

Mobile not received amount online paid (ShopRishi) ^Closed

...

May 13, 2019 by RAVINDRA KRISHANA SABLE

Company is not giving any details for returning the item (Aonecart.com) ^Closed

The unexpected product we have received and trying since * days no any kind of response to the queries and return policies....

May 13, 2019 by Pratiksha Magar

Product not delivered (House of lehengas) ^Closed

I had ordered a set of * Kurtis from House Of Lehengas for Rs.**** as per this link - https://www.houseoflehengas.com/product-detail/combo-of-*-popular-kurtis/***. Instead, I received only one Kurti and that was not even one among the ones show...

May 13, 2019 by Roshini Koderi

Package not delivered (Shopcrow ) ^Closed

I ordered from this website. My order no is ****. I didn't get my order yet. My order date is **.**.****. Please help....

May 12, 2019 by Abdur Rauf