ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Pakage not delivered (Parts Big Boss) ^Open

I ordered DOOR MIRROR INNER SASH FORD IKON LHS CI-****L for my Ford ikon on */**/****, and due to the excuse of Covid **** pandemic situation I am still waiting for my order to be delivered. My order ID is *********, and the order was done thro...

Aug 30, 2020 by Digvijay Singh

Fraud Company Dealsaga (Dealsaga in) ^Open

I got the Advertisement on Instagram and it was showing great deals. It took me to the website dealsaga.on and from there I ordered. I paid *** total for a bean bag. I received a mail which was just a spam mail from nosej*****@ximtyl.com saying...

Aug 29, 2020 by Sheetansh Kumar

Refund for an online course (Ds Learners) ^Open

I took an online course of Data Scientist organized by an site name DS Learners (https://dslearners.com) and paid ₹**** via online on their site on *rd July ****, but soon I realised that the course was not worth taking because it was not a v...

Aug 29, 2020 by Siddhant Gawai

Sundar Saree Shipping details or item not received (Sundar Saree) ^Open

After seeing an advertisement on Facebook I have ordered a product worth rs***. Its been more than ** days, till now i have not received the product shipping detail or amount refund. It seems to be fraud as their website do not exist now. ...

Aug 29, 2020 by Abhijith

K 20 pro mobile overheating (Flipkart Xiaomi Redmi) ^Open

Dear Sir/Madam, Order ID: OD****************** Product: Redmi K** Pro (Flame Red, *** GB) Ever since I took the mobile of K*O Pro from Flipkart, this problem of overheating is coming and you people say that there is nothing like this, how ...

Aug 29, 2020 by Shailesh vishwakarma

Different product and false promises (PUMA) ^Open

Order no; ********* and order date ** August ****. I directly ordered from puma official store. Product name: retro reporter bag. I received the product after * days but I received different product so I immediately contacted them after * days ...

Aug 29, 2020 by Lourdu Vinoth

Product returned but money not refunded (Snapdeal.com) ^Open

I have returned the * rupees bundle along with one rupee bundle as both came in one cover Now the delivery guy come again to pickup the * rupee bundle which i already returned But the status is showing pickup unsuccessful please help on t...

Aug 29, 2020 by Sarada Prasad Parida

Sales fraud (theperfectshop in) ^Open

We saw an add in Facebook for Preeti Zodiac mixie with **% discount, the ad appeared to be from Preeti company itself, so we trusted it and made payment for * set of mixies (for us and extended families) Later we learned that it's a fraudulent ...

Aug 28, 2020 by Thaamarai b

Defective Chimney Provided And No Servicing Provided By the Company (KAFF Appliances) ^Open

I had purchased a KAFF LYRA DHC **, ** cm Auto Clean Cooker Hood Chimney from KAFF company on **/**/****. The installation of the device was done on **/**/****. But within a month the Cooker Hood malfunctioned and could not be used. The service...

Aug 28, 2020 by Ananya Banerjee

Pakage not delivered (Indian Army Indian army transport parcel department fraud ) ^Open

Maine paise bhej diye par usne product nii bheja .maine ek or complain kiya lekin abhi tak uska koi action ni liya gaya hai .mera naam Yashraj hai.please mere complain or dhyan de....

Aug 28, 2020 by Yashraj

Clubfactory refund till not get yet (Club factory ) ^Open

As i order on june but my order didnt get and in app they are showing refunfing till o didnt get it please gave my money back ...

Aug 28, 2020 by Dgupta

FACING ISSUE WITH MIVI COLLAR EARPHONE DURING PHONE (mivi collar neck band) ^Open

As per my observation below issue i will facing during using this earphone. (*) When the earphone is ***% charged and when call is connected we are able to hear the voice but some small tik-tik noise due to this not able hear to get the ...

Aug 28, 2020 by hardik patel

No refund from TATACliq (Tata Cliq) ^Open

Order ID: ********* Money has been debited from my account. But in the website it shows"PAYMENT FAILED" and will be refunded within ** hours. Now this is the fourth day and the amount has not been credited to my account. When I called on cu...

Aug 28, 2020 by Suresh Babu T

Package not delivered (eteesstore com ) ^Open

After * weeks still it is not delivered. eteesstore@gmail.com no reply ...

Aug 28, 2020 by Sabarish R

Package not delivered (Flipkart) ^Open

I ordered LG Smart TV(**inch) from Flipkart on **th Aug and expected delivery was for **st Aug. I was tracking this closely and the unit reached to my city delivery centre on **th Aug. Still i was waiting that they will deliver by **st. When de...

Aug 28, 2020 by Sanchit Arora

Refund not provided (Ajio) ^Open

My order refund date was**/**/****..but when they don't provide refund on time .I filed a complain on site.but today they send close the complain and still not provide refund for the order returned...

Aug 28, 2020 by Komal madan

Wrong delivery of the order (Shopnik sonudmonks in) ^Open

I have ordered COMBO FORMAL SHIRTS*, but i received T SHIRT, SHITRS*, Which are very poor quality n not the same fit size. I have paid **** as COD on **.*.** which i lost the amount for irregular and irresponsible order....

Aug 28, 2020 by Bhanukiran

Ismart mobile phone out of order it is switched off (I-Smart Mobile Technology Private Limited) ^Open

Sir, I had purchased I-Smart mobile phone through Amazon vide order no.***-*******-******* dt.**.**.****.the said mobile phone started switchedoff automatically a few days ago and now it is totally switched off and not getting it switchon.sinc...

Aug 28, 2020 by Vijay Singh Thakur

Incorrect item recieved (Dealshare) ^Open

I ordered some food items which included amul cow ghee and they delivered me the incorrect item instead of what I ordered. After passing more than * days and several calls my issue is still not resolved....

Aug 28, 2020 by Yash Lokwani

Crazefobia Order Not delivered (Crazefobia) ^Open

Order Placed ** days ago. No update received . Following on mail in order to know the status on crazefobia@gmail.com but not revert. Try to call on customer care **********, they mentioned order is cancelled as servers are upgrading. when a...

Aug 28, 2020 by Harsh Gupta

Wrong product received (Willora) ^Closed

I had ordered a combo of two Kurtis. My order no. Is WLR************. They send me the wrong product. As per their return policy I sent mail to care.Willora@gmail.com with the pic of the Kurtis I received. But they haven't replied yet. ...

Apr 18, 2019 by Rashmi Patel

Items were missing (polyesterprints.in) ^Closed

I ordered a combo of * t-shirts from polyester print and only * have been delivered to me. First, it took a lot of time to be delivered, then also the items are not complete. ...

Apr 18, 2019 by Tanishq Rastogi

Package not delivered (Viralucts) ^Closed

This is a fresh case. On *th April around **:** I placed an order on the said website. I was assured by the accused about my order placement via message and email. (Scroll down for the message that I have modified for privacy issues.) >>> Hi...

Apr 18, 2019 by Antara satoskar

Package not delivered (Vista clothes) ^Closed

I purchased from Vista clothes site of Rs.****/- by paying through the debit card (in advance) on **th March ****. But till date, I didn't receive any communication nor my product from the company. No contact details are given on their website....

Apr 18, 2019 by Shilpa Jagdish Pawar

Cheap product received (Vastrova ) ^Closed

I ordered a dress from this website called vastrova. The product doesn't match at all with the picture displayed on the website. When I emailed them regarding the issue, they said that they don't accept returns if the product is intact. This is...

Apr 18, 2019 by Vishakha kumari Singh

Wrong product delivered (Willora) ^Closed

I ordered two Kurti sets from willora company. But I received the wrong and very cheap product from willora company. I want to return this product but willora company is not responding to me. I send many emails to willora company site but I did...

Apr 18, 2019 by Sapna tripathi

Rudeness by the vendors (Big Bazaar) ^Closed

The all discounted things are sold to vendors in bb Patiala and don't allow the customer to buy the thing even the dm says that we can't do anything we want. I feel ashamed please compensate me asap. ...

Apr 18, 2019 by Paras Garg

Package not delivered (Dealmyntra.in) ^Closed

I ordered for purchase of a mobile "Redmi Note * Pro *GB RAM, *** GB Memory" from Dealmyntra.in on **/**/****. After a few hours of payment, I received the order confirmation mail. Order Number--*****. I have received the following message. {...

Apr 17, 2019 by PATARLAPALLI VENKATA DURGA ASHOK KUMAR

Provided wrong information on the product description (Pepperfry.com) ^Closed

Provided wrong information on the product description, when requested for an exchange they are not ready to take the request. The actual dimension of a King size mattress is ***** minimum. Pepperfry has mentioned ***** as King size which is act...

Apr 17, 2019 by Divya P

Mobile not received (Shopingkaro.com) ^Closed

I have paid an amount of Rs. ***** towards Redmi note * Pro mobile but so for not received. Please do the needful....

Apr 17, 2019 by Ghouse Mohiddin

Online cheating done (Shanghai Retail Network) ^Closed

I booked the mobile Redmi Note * on *-*-**. I paid money through HDFC and today is **-*-**. But my order is not delivered....

Apr 17, 2019 by Vbalasubramanian

Money not refunded (Amazon) ^Closed

I made a payment for amazon product (mobile) through paytm application. It shows payment is successful. But Amazon sent a message of payment failed. But my money is deposited and I cross checked with paytm customer care. They clearly said that ...

Apr 17, 2019 by Kishore k

Entirely different product received (Willora) ^Closed

I ordered a combo pack of Kurtis and received a totally different and cheap product on **th April ****. When I called up customer care to complain about the product and ask him to refund my money back he asks my atm no. Such a fraud company it ...

Apr 17, 2019 by Nishtha khosla

Defected shoes not replaced nor repaired during warranty (Woodland shoes) ^Closed

I bought woodland shoes from woodland store Kunjpura road Karnal. After * months these pasting of the soul is cracked. I returned to the showroom. They assured me to repair within ** days but * month has passed they are not solving my problem a...

Apr 17, 2019 by Balwan Singh

Wrong product has been delivered (Willora) ^Closed

I had ordered for * combo pack (* different design tops). I have received * top of the same design with different colour quality is horrible. I have requested for return but no reply from them. There is no contact number also to call. ...

Apr 17, 2019 by Likitha

Regarding wrong charges for carry bag (Brand Factory) ^Closed

I have purchased clothes from brand factory Agra and they charged me Rs. * for the carry bag. As it should be free of cost with every purchase. Why there are an extra carry bag charges. Why should we promote your company by paying for that carr...

Apr 17, 2019 by Divyanshu Agarwal

Product not delivered (Vista clothes) ^Closed

Before ** days I ordered through online but till now I didn't receive my order. I am not able to reach them. When I ordered that time they called and they told within ** days I will receive my order but till now I didn't receive. My order id #*...

Apr 17, 2019 by Hemamohan

No order status (Insasta.com) ^Closed

I have ordered * accessories on insasta. Order id #******. No order status no confirmation about order invoice no INV-****-*******....

Apr 17, 2019 by Chidambar K

Product cancelled and no refund (Shopingkaro.com) ^Closed

This is unbelievable. People blindly started trusting e-commerce sites for demanded phone. I purchased Note * Pro from shopingkaro.com. I saved and took credit from a friend for this phone and at the end the scam takes place. I unemployed guy c...

Apr 17, 2019 by Prashant

Order not delivered (Shopingkaro.com) ^Closed

I ordered Redmi note * Pro of Rs. *****. The payment and order confirmed on **/**. The order not yet delivered and now, toll-free number/chat system/website all are down. It a fraud website. I did UPI payment and seems my money is lost. Please ...

Apr 16, 2019 by Abhishek tp