E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
No refund from cakesportal (Cakesportal Com) Open
Oder was cancelled by cakesportal side. As mentioned in cancellation mail , i will receive amount within a week. But after multiple reminders no refund as well as no response. Order ID: 11892...
Mar 19, 2021 by Chetan Padharia
Not providing cashback (Lenovo (INDIA) Private Limited) Open
I have purchased Legion *i for Rs **,*** on *th Jan. I made the purchase through telephone support with Pre-Sales team. At the time of purchase, representative told me that i would be entitled for *% cashback (approx Rs ****) if i pay through H...
Mar 19, 2021 by Jaya Bharath P
Package not delivered (Beautify yourself) Open
I ordered a dress from beautify yourself on ** jan and its been more than * months and i haven't received any information regarding my order My money was deducted and they didn't even send me the confirmation message.... i don't know my order i...
Mar 19, 2021 by Purnima joshi
Ecommerce Operator Online shopping Fraud (mcovers in) Open
I had made purchase of i-phone mobile covers from 'www.mcovers.in' website on Feb **, ****. The website was shown as a sponsored flash advertisement on instagram and since the products were attractive and seemed useful, I quickly went to the we...
Mar 19, 2021 by Niyati
KHATUSHYAM AURVEDA FRAUD (Khatushyam aurveda ) Open
Khatushyam aurveda taken ***** for giving franchise but after the payment they are not taking call and also not refunding amount. Dont belive this company and its employees ...
Mar 19, 2021 by SMITA RANJAN PARIDA
Refund amount (Vonik Store) Open
i serch on google at that time i found the add from vonik store for cloths ....so i place the order and pay rs *** ...they give me order confirmation mail on **.**.** but still they not send any material after that i file online counsumer compl...
Mar 19, 2021 by premali shivaji shetake
Refund not recived (Grow & Earn Realty Limited) Open
Hello, I invested via grow in Gold and somehow transaction got cancelled and I recived an email saying your transaction has been cancelled and you will recieve your refund in * to * working days. (It happende on *th of march). After the * t...
Mar 19, 2021 by Navneet Kaur
delivered defective product (Maxtop hiar curler) Open
Ordered a hair curler from Homestore*** and the product that was delivered is not working. I am unable to reach them on any of the phone numbers I'm finding online. Even the emails don't get delivered. ...
Mar 19, 2021 by Madhura
REFUND NOT RECIEVED (BIGCART KERALA) Open
ORDERED CAVINS VANILA MILKSHAKE ORDER NO. ***** ON ** FEBRUARY ****, THEY CANCELLED ORDER BECAUSE DELIVERY PLACE IS FAR FROM THEIR NETWORK. CONTACT THEN MANY TIMES FOR REFUND BUT NO RESPONSE DETAILS OF THE SELLER MENTIONED ON THEIR WEBSITE...
Mar 19, 2021 by SREEJITH SATHYAN
Fake product delivered COMPANY NOT RETURNING OR GIVING REFUND UNDER RETURN POLICY (Flipkart) Open
I brought a sony xb** on flipkart on the *th of feb ****, I got a FAKE AND INCORRECT PRODUCT which is a cheap quality fake product which is also broken. I have contacted flipkart incesssantly with multiple mailsand phone calls to no help, they ...
Mar 18, 2021 by AKSHEET SONNA
Regarding Fake Recruitment (http shikshaabhiyan org in ) Open
Hi, As we noticed and filled form about teacher vacancy through website http://shikshaabhiyan.org.in/ and made a payment of **** rs. but now we didn't get any notification about payment and other things. While we tried to login to get notif...
Mar 18, 2021 by Ranjeet kumar
My parcel yet not delivered (Faschic 14) Open
I hv never ever seen the more worstest site than this it's really horrible...
Mar 18, 2021 by Shilpa Jindal
No response after ordering and the link in the mail ID is not working (Elite Gaming Chair Pblife style) Open
I have ordered Elite gaming chair from PB Lifestyle on ** Feb ****, I received a confirmation mail as well. There was a link provided to check the status in the confirmation mail which worked on the day of ordering. However, when I tried checki...
Mar 18, 2021 by Senthil Kumar S
Package not delivered (Tees lion) Open
I have ordered a shirt on January **rd. It has not been delivered yet. Product ID: ****. ...
Mar 18, 2021 by Sandeep P R
Wrong Product Delivered for Smart Vaccum cleaner (eRobor Store) Open
I have ordered for Smart Robot Vaccum cleaner, but recieved Ximeijie product. It looks very cheap and not doing the expected work. eRobot store was cheating users by showing good products and sending cheap products. Their return policy also dif...
Mar 18, 2021 by Sujanya
Wrong product delivered by amazon and now not picking up the return (Amazon) Open
I have ordered a product on amazon on **feb costing **** INR. They sent me the wrong product. I called their support and asked to return it. They said we can only replace. I said ok. Next day replace failed as delivery boy didn't show up. Calle...
Mar 18, 2021 by Ashutosh Agrawal
Package not delivered (Cosmeticsatbest ) Open
Hello i had orders bunch of cosmetics from a instagram store called cosmeticsatbest on **feb **** this is my second order with them... Idk whats wrong with the team... On **march they told me all the order are being shipped and ill receive it s...
Mar 18, 2021 by Ankita patel
Wrong product received (Meesho) Open
I ordered lehanga choli from meesho. but i got wrong product delivered. I used COD payment method. Further delivery is not updated on meesho. I raised complained about that i received wrong product with. I don't know they will help me or not. I...
Mar 18, 2021 by Anamika dewangan
My ordered not delivered 22 days completed i loss rs 299 (Chillsmartmart) Open
MY ORDERED NOT DELIVERED STILL,I PAID THROUGH ONLINE RS.***.** DAYS COMPLETED. PLEASE REFUND MY MONEY ...
Mar 18, 2021 by Catherin
Product not recieved (TV ) Open
This is Sathish from Saveetha University. We had placed an order for a curved full HD TV from your website on the *th of January ****. We have paid the full amount yet we have not received any information on the product delivery. The website st...
Mar 18, 2021 by Sathish
Fake online website (Fastroly.com) Closed
Ordered one Kurti worth Rs. ***/- on cash on delivery mode of payment. However, I was disappointed to see a Kurti worth Rs.***/- which was totally different than the one ordered was delivered to me. Tried e-mailing, calling fastroly.com but no ...
May 23, 2019 by Pooja
Package not delivered (Confluence of shopping) Closed
I made a payment through my card on *th May and also received a confirmation call saying the package would be delivered on **rd. However, the package hasn't been delivered and the site is no more available. ...
May 23, 2019 by Bhakti Hargunani
Package delivered is damaged and also received the wrong delivery (Crazendemand) Closed
I have ordered Baby Pink Party wear Gown on **.**.**** on crazendemand having order id ****-****** and paid online Rs.***/- for the same. But the product I have received from them on **.**.**** is unstitched, damaged, peach colour and is of a p...
May 23, 2019 by Neha Rawal
Wrong package delivered (Ajai Shop) Closed
I have ordered a suit and they send me the wrong suit and now they block me. How would I return this? Please help me. Their order no is *********. Ab no is **********. Hbn code ********. GST no- **BGEPM****N*Z*....
May 23, 2019 by Neha Chauhan
Wrong item delivered (Mastani Fab) Closed
I ordered a saree on **.**.** from Mastani fab website. I received it on **.**.**. But the item that I have ordered and the item that I have received is completely different. Now I just want to return the product. I am unable to log in the site...
May 23, 2019 by Rajesh
Used and old dirty saree delivered (Ladyware) Closed
I and my friend ordered online two Kurtis and one Saree worth ****. We have received old used dirty very cheap sarees. After opening, we were shocked to see the products. We tried calling on given customer care number for a refund. No use all f...
May 23, 2019 by Sujatha
I received a dummy/toy phone instead of Nokia 6.1 plus (Amazon.in) Closed
I ordered a Nokia *.* plus from Amazon.in on **th May **** and received the order on **nd May ****. The order was received by my mother in the afternoon and I gave her the OTP as I was in office. When I came home to open the package, I was shoc...
May 23, 2019 by Viral L Bhuptani
Wrong and cheap package (Limeline) Closed
I booked the gown by limeline but they delivered very cheap saree. Booking ID ***** Item - gown ** I paid *** cash. Please help me....
May 23, 2019 by Suruchi
Fraudulent website malafide intention to cheat (Shopdealclue.com) Closed
I ordered from this website an Apple iPhone on May **th ****. I realised after ordering that the company does not have a phone number listed on the website. The support mail ID is not being responded to and my requests for order cancellation ar...
May 22, 2019 by Puneet Gupta
Fraud done by flipspeakers.com named company (Flipspeakers.com) Closed
Company advertise with the page of jbl flip * speakers and deliver the fake local assembled speaker which doesn’t work. Don’t know how to return the product. The number given on the website doesn’t work. It's a complete fraud company....
May 22, 2019 by Shashank arora
Refund not received (Ajio) Closed
I made two transactions [Rs **** & Rs **** ] at Ajio.com on *th April through my credit card. I was supposed to get a refund on these two orders. I have recieved only below refund as of now. Date: **th April: Rs ****.**. There is one more refu...
May 22, 2019 by Ravi Parkash
Return process doesn't work (Aonecart.com) Closed
I ordered lehengas for myself worth **** Rs. They sent me some really cheap looking clothing with stains all over it. When I tried contacting them, they haven't answered my phone calls, emails and WhatsApp emails. I have no idea what to do. Ple...
May 22, 2019 by Shraddha chirania
Package not delivered (Coverism) Closed
I have booked a t-shirt * months back in February. I ordered it. I was informed that I would receive the items in the month of March as there is a number of packages delivered. To date, I am waiting for a delivery or a ***% refund. My order id ...
May 22, 2019 by Pranay
Wrong product delivery (Amazify.in) Closed
I think this seems to be a common complaint from what I have read over the internet which means that it is intentional. I had ordered wireless headphone worth Rs **** wide order no **** and I received a completely different pair of inferior qua...
May 22, 2019 by Akshay shah
Wrong product delivered (Limeline) Closed
I ordered a saree from limeline but I received a totally different & cheap saree. I filled returns form on the company's website but no response received. They do not even respond to customer care no. Please help to get my money back....
May 22, 2019 by Jyoti Popli
Dress not received (Confluence of shopping) Closed
I had placed an order of a dress on ** May **** and I received the confirmation message on my phone. However, after * days when I went to google to search for this site the site was inaccessible and was not there. Also, cash on delivery was not...
May 22, 2019 by Priya Sharma
Big fraud by amazon (Amazon.in) Closed
I ordered a G-shock watch from Amazon worth Rs. **** and got an empty box. Amazon customer service is denying the fact and also not accepting the unboxing video proof. ...
May 22, 2019 by GOPAL SINGH
Spare parts not delivered (Part Big Boss) Closed
I had ordered two spares parts for my ambassador car, i.e., front window regulator Rs. *** and front suspension bush kit Rs.***/- vide order number ********* from partbigboss. This item is not delivered nor is the refund promised for these item...
May 22, 2019 by BAROT PARESH R
Fake customer support (Samsung) Closed
Samsung or any other person is running fake customer service and are taking the complaint as taken by Samsung India and are fooling people by not performing the required service and taking the money. Customer support says their technician will...
May 22, 2019 by Aishwarya Malpani
My package not delivered (Confluence of shopping) Closed
I have ordered a jumpsuit and high waist jeans on May **, ****, and I got a confirmation mail and a text message. Later the website doesn't exist I had paid through online and I want my refund....
May 21, 2019 by Varshitha Sriram
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's