ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package Returned but Refund not provided (Myntra) ^Open

Hello Sir, I have been using Myntra services from a long time. Recently i faced a problem regarding a return of a product that i bought. I placed the return request, the delivery boy approached me and picked up my order along with the bill. I ...

Sep 19, 2020 by Vineet Jain

Claim (Dymaje Insurance Company) ^Open

No response after claiming ...

Sep 19, 2020 by soumen Das

Order not fulfilled neither got refund (Jaldifatafat) ^Open

Ordered a pair of mi buds they are not refunding the amount or fulfilling the order also. Ive sent several mail from march not even got a reply for one email. Very bad customer service. The last update from them is i got a email that my order i...

Sep 19, 2020 by Vineeth Kiran

Damaged package delivered (Flipkart) ^Open

I ordered a laptop on *th September Rs **,*** I received my order on **th September i opened my product and found its damaged So i return request immediately so my return request is in progress On ** September my product seller approved my r...

Sep 19, 2020 by Deepanshu

Lenovo service centre denied to repair my laptop (Lenovo ideapad) ^Open

I am preparing for competitive exam through online course,but some error came in my laptop on *nd September ****,so I went to lenovo service centre patna on *rd September they denied to receive my laptop for repair but somehow I convinced them ...

Sep 18, 2020 by Harsh Anand

Product damage and exploded in the house (Pigeon Appliances) ^Open

I have purchased one pigeon gas stove through amazone and it got delivered on Aug** ****. After using * month, last tuesday it got gas leakage and suddenly it got fired and LUCKILY my family got escaped. By fire my youngest child got feared hea...

Sep 18, 2020 by Sibi Sebastian

Package not delivered (Three Dot Store) ^Open

i saw an add in instagram and order * shirts. prices looked attractive and good offers as well. its been * month now. order is not delivered. i had mailed them regarding the same at the contact mail id threedot.store.com@gmail.com. please help ...

Sep 18, 2020 by Ayush

Package not delivered (Saree mode) ^Open

I have ordered designed saree on last sunday with order id ****. they haven't given any update yet. When i called their customer care number , it is switched off.I Mailed them on gmail no reply from them yet. ...

Sep 18, 2020 by Anumesh Yerigeri

Flipkart Rejected Return Multiple times for Wrong Product Received and now Forcing me to Send Aadhaa (Flipkart) ^Open

Order ID: OD****************** Sold By: Tech-Connect Retail Private Limited Order ID: OD****************** Order Date: **-**-**** Invoice Date: **-**-**** Invoice Number # FAC*TA********** Puma PUMA Flex Essential Running Shoes For Me...

Sep 18, 2020 by Swapnananda Jena

Higher price (Ondoor concepts pvt ltd) ^Open

Product price is Rs** after Rs **off given by product company itself, but ondoor billed it for Rs**....

Sep 17, 2020 by Prakash Tiwari

No action on Return request (Tata Cliq) ^Open

I have following up on my return request for the product since last couple of days. Order ID: ********* We faced a lot of issues starting from the delivery till the installation ( which is not done yet). *. We asked the delivery boy to ...

Sep 17, 2020 by Mohit Relwani

Lcd display issue after service done through phixman (Phixmam) ^Open

I have given a mobile device for service due to lcd issues to phixman showroom, they said we will do service and warranty of three months will also be given as additional insured terms per phixman policy and they had taken long duration to serv...

Sep 17, 2020 by Sivasubramanian

Advance given but not delivering material and not returning advance also (Indo German Wire Screen Co) ^Open

We have paid advance payment for the supply material, in spite of continuous followup suppler is not taking phone and not giving material and not returning advance also....

Sep 17, 2020 by R B SHIRSAT

VPLAK Huawei Portable WiFi Dongle Data Card 606 not received (vplak com) ^Open

I have ordered Huawei Portable WiFi Dongle Data Card (E****-***) and Cuzor UPS for Wi-Fi Routers **V *A on ** Sept ****. Delivery was fast, but I received * Cuzor UPS, missing was Huawei Portable WiFi Dongle Data Card. It could be a genuine is...

Sep 17, 2020 by Shivam Gupta

Missing items from one order and another not delivered (Jiomart) ^Open

*. I and my friend Loveeza khan ordered from Jiomart (My order ID: *****************M), (Loveeza's order ID: *****************A). *. When I received my package I saw that many items are missing from it. I immediately called customer care but...

Sep 17, 2020 by Vidit goyal

Wrong Sized Product Received (Flipkart) ^Open

Sold By: Tech-Connect Retail Private Limited Order ID: OD****************** Order Date: **-**-**** Invoice Date: **-**-**** Invoice Number # FAC*TA********** Puma PUMA Flex Essential Running Shoes For Men Bill To - Swapnananda Jena ...

Sep 17, 2020 by Swapnananda Jena

Refund delay too long (IndustryBuying) ^Open

I purchased two item on june **, **** which was *) Powerhouse *hp air compressor **litre PH**** which cost ₹**** in total, and *) Amy H-***-**k ***ml spraygun kit which cost ₹**** in total , which was not delivered in time. I have not recei...

Sep 17, 2020 by Rodinsanga

Original Product not delivered (Broadmall) ^Open

I Ordered veet sensitive trimmer price of *** + *** rupees delivery charges total *** rupees,but I got duplicate damaged sweet trimmer (duplicate), So i tried to return so there is no returning option purposely invalid, no any customer care no....

Sep 17, 2020 by Nagappa Talawar

Wrong product delivered (Tkameez.com) ^Open

I bought ** t-shirts from tkameez.com, when the ordered arrived these were ** completely different t-shirts in style and size, none of them were which I ordered. When I contacted them via email they replied by asking me to wait while they look...

Sep 17, 2020 by Aeman Refai

Missing item in order (Myntra) ^Open

I have ordered * products in Myntra and it was my first order in Myntra. One product was delivered on *nd September and the remaining three of them were supposed to be delivered in a single package. The package got delivered on *th September...

Sep 16, 2020 by Nagarjuna Nampalli

Wrong product delivered (Peenar.com ) ^Closed

I ordered a Kurti entitled as Gorgeous Reddish colour Heavy Rayon Embroidered Kurthi of XL size from Peenar. This was my first shopping experience from Peenar and I was hoping for it to be pleasant. But it turned out to be a total ruckus. I jus...

Apr 25, 2019 by Sherin Mary Jose

Refund not received (Shopkin.in) ^Closed

My order has been cancelled and the refund not received yet. I have also mailed about it but no response. Their phone number given are fake. Please look in this matter....

Apr 25, 2019 by RIDDHI GADWAL

Received completely different product (Ladyware) ^Closed

I have got a completely different product shown in the picture. I have been cheated. Now, when I am trying to contact them they are not responding. I want my money back. Their email id is- ladywareinquiry***@gmail.com...

Apr 25, 2019 by Bhavna Singh

Ordered product not delivered (Diva Deal) ^Closed

I have ordered * products from the Diva Deal on **st March ****, Order No-DD****** DD******, out of which I have got delivery of product with Order No-DD****** with the delivery details of Order no-DD******. But till date, I have not got delive...

Apr 25, 2019 by Sanket Mahavir Kamble

Fraud product delivered (Jubliworld ) ^Closed

I have booked a new smartwatch on jubliworld. At the time of delivery, they give a fraud product of Rs. *** but I paid ***Rs for it....

Apr 25, 2019 by Rajeev bhawsar

Fraud and delivered wrong item (Jubliworld.com) ^Closed

Fraud wrong item delivered. Smartwatch has been ordered and they deliver a watch of a child. When I try to refund and return the order they were not giving a single answer. Such fraud should be banned....

Apr 25, 2019 by Tushar kumar

Refund not received (Gown collection) ^Closed

I have ordered a dress of amount ₹ **** and they have not refunded. Because it was cancelled due to some consequences. Now after *-* days it has not refunded....

Apr 25, 2019 by Shipra mudgal

Fraud message and fraud calls receiving (Shopclues Online Shopping) ^Closed

I got a message that I won the lucky draw winner of Rs.*******. I called to the mentioned contact number. They said to pay me registration fee of ****. I paid for that. They said to clear RTGS amount of *****. Then I got a doubt and called to h...

Apr 25, 2019 by Mani gandan

Refund not done (Shoptroom india) ^Closed

Shoptroom is an online shopping India company. They are not sending the order or not refunding my money. Please support and get money back to me. My order no #*****. I placed this order in April. I have attached an invoice....

Apr 25, 2019 by Niranjan kubade

Package not delivered and money not refunded (Louis Constantin) ^Closed

I had ordered the product on ** March **** and products are not yet been delivered and still showing about to delivered by **-** April which has already been passed ** days ago. Now I want my money refunded but not able to track from where to c...

Apr 25, 2019 by Prince Walia

मैंने जो आर्डर किया था वह मुझे अभी भी रिसीव नहीं हुआ है (Tecyard.in ) ^Closed

मैंने * फरवरी को ड्रोन कैमरा के लिए पेमेंट किया था मगर मेरा अभी भी ड्रोन मेरे पास नहीं आया आज दि...

Apr 25, 2019 by Rahul

Wrong saree received (Vastrova ) ^Closed

...

Apr 25, 2019 by Dilip shukla

Received duplicate brand product (ezeedeals.in) ^Closed

Company ne jbl company ka bluetooth speaker and mini ear pad jbl company ka small vala dikhaya uski pic bhi show hui but dublicate bhej diya. Ab unhe koi bhi contact nhi ho pa raha hai....

Apr 24, 2019 by Ritesh

Money deducted from account but did not received UC (Midasbuy.com) ^Closed

I made a payment to midasbuy.com to purchase UC for PUBG. The payment was done to (Proximagamma Pvt Ltd) from my Paytm wallet worth of Rs.*** on **th April ****. But I didn't receive the UC in my account yet. This is complete online fraud and I...

Apr 24, 2019 by Siddharth saklani

Quality of product is very bad (The Attire Hub ) ^Closed

I ordered lehenga with this Instagram page on **/**/****. I got the delivery on **/**/**** and paid Rs. ****/- on receiving it. The product that I received looked nothing like what I had placed an order for. It was completely different and look...

Apr 24, 2019 by Jaipreeti Rajwade

Wrong item delivered of substandard quality (Fastorly.com) ^Closed

I ordered XL Kurti for Rs. *** but got very small size entirely different Kurti worth Rs **. Please do the needful....

Apr 24, 2019 by Punam Bansal

Product not delivered and no refund received (Pynkvilla) ^Closed

I have paid online through payumoney Rs. **** on **-**-****. The message received was "Thank you for shopping with us! Your transaction with Chintan Mehta was successful." Also mentioned "Any issues with your purchase? *- As per payment netwo...

Apr 24, 2019 by Tushar Patil

Item not received in my account (Pubg ) ^Closed

I made a payment to midasbuy.com to purchase UC for PUBG. The payment was done to Proximagamma Pvt Ltd from my Paytm wallet worth of Rs.**** on **rd April. But I didn't receive the UC in my account yet. It has been about * day and there is no w...

Apr 24, 2019 by Nizam

Want to return my order (Vastrova ) ^Closed

From Vastrova I have purchased my order on April **th ****. I got my order on **th and the same day I have raised the complaint through mail and website. I want to return my order and when my refund will come? Till now they are not responding. ...

Apr 24, 2019 by Dakshayani.sushma@gmail.com

Different product delivered not as shown in the picture (Willora.com) ^Closed

I ordered a combo of * Kurtis but they supplied very cheap quality Kurtis which are entirely different from the one that is shown on site. Please take action against this website. I want my money back....

Apr 24, 2019 by Vandana sharma