ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Wrong items delivered (Tkameez.com) ^Open

I placed an order for * tshirts at ***rs which was on offer. What i got was a cardigan and a hoodie. When i wished to contact them ,the customer care number was not available. I submitted an email to their mail id. I wish to get the real produ...

Sep 22, 2020 by Rajaram R

Got different cheap product (Indentshop com) ^Open

On ** September I order realme wireless Bluetooth headphone buy * get * ..today I received different cheap product so I want refund...

Sep 22, 2020 by Ritesh kumar

Wrong product delivered (Ethnicstyle com) ^Open

Ordered * leggings and received a totally different product ...

Sep 22, 2020 by Nikhat Khan

Trend Style Look package not delivered (Trend Style look com) ^Open

I ordered * dresses for my kid on ** Sept ****. order confirmed sent message that your order ready to be shipped, we will notify you when it has been sent out. until now no tracking number or no calls or no email response from this web site. ...

Sep 22, 2020 by sajid Mohammed

Getiing charged extra 5000 for my own screen to get it back No importance to a costumer when the amo (phixman) ^Open

As my screen was cracked nd there was no service center in siliguri I got in to phixman they assured me that they will replace the original screen,I paid an advance of rs ***** then they gave me a time of one week then I went there they fixed I...

Sep 22, 2020 by Dipen Newar

Package not delivered (Stylemarte ) ^Open

I ordered total * items( jars two sets, dining set one) I paid on **th September and not received my product. No information, no calls, nothing from the side of company. My order number is ****...

Sep 22, 2020 by Priyanka Gupta

RefundNot Received since June 2020 (Metal Mill Stores PRAYAGRAJ) ^Open

Eight Return Tickets, from Prayagraj to Bangalore & back, vide itinerary attached, were booked with CLEARTRIP. COM. The refund was promised vide Trip ID *********** & their email dt. ** JUNE, ****. But Refund yet not Received till today....

Sep 22, 2020 by Ashok Kumar Duggal

Wrong product than shown on website (Techiara online shopping) ^Open

I ordered OnePlus Buds Bluetooth Headset (Nord Blue, True Wireless) but then send me a cheaper headset, I send them mail for this but didn't get any response and I am sure that this company is running big fraud and I want to save other people t...

Sep 22, 2020 by Avinash Maurya

Replacement issue with Videocon (Videocon tv) ^Open

The screen/panel of my TV is not working. My TV was in under warranty at the time of this issue i.e. November ****. Every single time when I called them they given me excuse that your part is not delivered yet and you will be informed when its ...

Sep 22, 2020 by Deepak Kumar

Product not Delivered (399 Shopie com) ^Open

I ordered * Shirts as on offer for Rs. ***/ , and was told that it'll take ** days to reach i waited and waited but neither received any product nor any reply to my ** - ** mails, i researched about it there i no contact no., no ocial media lin...

Sep 22, 2020 by PRADEEP

Fraud on the name of Star Homio heath care (star Homio) ^Open

I went to the star homeopathy, fo the treatment and they have taken *****/- in advance with a guarantee of recover from the thyroid problem with in * year but they did not prescribe any medicine, they do not have any doctor to prescribe. An unk...

Sep 22, 2020 by JAHID BIN ALAM

Security deposit not refunded It s been a month since I have left the property (Colive Bangalore) ^Open

I have left the colive apartment on **st August ****. I stayed there for ** days. They promised and it's written in agreement also that I will get my deposit back by **th. But they are responding to my mails and customer care number people are...

Sep 22, 2020 by Apoorva Saxena

Zefo not refunding my money (Zefo) ^Open

Order number ****** Return id ****** return request submitted on **.*.** and today is **.*.** on zero website it's mention *-day return and mine most * month passed still no One came to pick my product every time zero give one or another excuse...

Sep 21, 2020 by Mohit Bhardwaj

Package not delivered yet (www prettysaree com) ^Open

I ordered a orange saree on **th Sep'** with the price of Rs.*** from prettysaree.com but still I have not received my order yet and I could not able to trace the dispatch details in the given portal.. I requested for dispatch the order soon an...

Sep 21, 2020 by Santhipriya

Termination in just 15 days of joining without reason (Qlb Marketing Insights Pune) ^Open

I was appointed as a BDE on *nd Sept. **** with an organization called QLB marketing Insights. After ** days of my work over here my Director suddenly started showing me down on the company's whatsapp group. This was after office hours. In cont...

Sep 21, 2020 by Bobby Shah

PELTASIS SCAM (Peltasis ) ^Open

I placed an order on **th July and never recieved it and I did mail for refund but never got any reply or notification or anything and the site doesn’t even exist anymore....

Sep 21, 2020 by Ria Singh

Refund not received (Dressberry Dolce crudo siendo Desi) ^Open

I Returned my * orders on myntra but not received my refund yet, i called many time to Myntra help center but no action is taken by them, and alsoi raised charge dispute to bank also still i didn't received refund- kindly please refund my amoun...

Sep 21, 2020 by Gunjan Shah

Replacement product not delivered (Boat) ^Open

I had registered my complaint on **-June-**** regarding not working of earphones. They registered my complaint and gave me a ticket number. My product was collected from me and after the testing and other process I was informed that a replaceme...

Sep 21, 2020 by Harshal Karankal

Regarding the battery of coolpad note 3 I purchased is not working ( Jaxtakart) ^Open

I ordered a coolpad note * battery from jaxtakart.Com of rs *** but they delivered me a defective battery after that when i called them their no is all time busy and called continuously from the day of delivery but not picked. After some days i...

Sep 21, 2020 by DEBRUP SARKAR

Neither Product came Nor Money Refunded (Brothers footprint) ^Open

I placed an a order on **/**/**** and today is **/*/**** yet no information about my shoes , no clue when will it reach , this is fraudulent my order number is ***** my true advice is do not trust them...

Sep 21, 2020 by Vishal Dheda

Wrong product delivered (Willora) ^Closed

I ordered a set of * Kurtis on **/**/**** from this website. My Order No is WLR*************. I received my package but it is totally different than I ordered. Also, I got only * Kurtis of XXL size instead of * Kurtis of XL size. I mailed to th...

Apr 28, 2019 by Puja Brahmbhatt

Package not received (shopingkaro) ^Closed

I ordered Redmi Note * Pro * GB variant on Shopingkaro for ***** on April **. Before and after the order, they contacted me. But after * days when I call them to know my status, they didn't respond. After that, the site was disappeared. Please ...

Apr 28, 2019 by Akshay Krishna

Order cancelled and refund not given (Mobiclues.com) ^Closed

I have ordered a beard trimmer from mobiclues.com under order no. #**** on dated **st March ****. But on dated **.**.**** order was cancelled and they wrote to me that they will refund the money within the week. But I didn't receive the amount ...

Apr 28, 2019 by Amit sharma

Delivered wrong product (Jubliworld ) ^Closed

They delivered the wrong product which cheap in quality. I want my money back. Please do the needful....

Apr 28, 2019 by Abhishek jain

Complete refund not initiated (Myntra) ^Closed

I have ordered a Kurta for Rs.****/- from Myntra. The product colour was shown white in images but received gold coloured. I returned it back to Myntra I received a refund in * days and i.e, Rs.***/- only and not received Rs.*** i.e delivery ch...

Apr 28, 2019 by Rajesh singh

Package not delivered (Amazon.in) ^Closed

My order '***-*******-*******' for 'Behringer UMC***HD U-PHORIA MID Interface with MIDAS Mic Amplifiers' placed on **th April ** was not delivered. On lodging a complaint. I was asked to wait until **th for the update from Amazon's investigatio...

Apr 28, 2019 by Deepa Ashwathram

Fraud done by a person (Olx Seller ) ^Closed

The person Vikas Patel having an account on Olx India fooling people by showing an Indian officer original identification and documents. +************ is the phone number of that fraud person. If somebody asks him the actual address he will abu...

Apr 27, 2019 by Amar Rawat

Package not delivered (Fashion_adda11) ^Closed

I had ordered a pair of Nike air shoes from fashion adda ** which advertises on Instagram. I was asked to pay online and when I paid the money the owner called me and told me that the shoes are not available and he would not be shipping the sho...

Apr 27, 2019 by Daljeet

Account blocked by the company (Flipkart) ^Closed

I purchased a google chrome cast from them and just went for return because it was not compatible with my tv. But they provided me with a replacement and blocked my account. Its a **** rupees product and also it is damaged from the side. I co...

Apr 27, 2019 by Indrajeet

Package not delivered (Amazon .in) ^Closed

Package not received and in the order status, it is showing that it has been delivered to me. Kindly do the needful....

Apr 27, 2019 by ASHISH PANDEY

Package not delivered (Pynkvilla) ^Closed

I have ordered Man United away kit on **-**-****. After that, I have not yet received any message from the Pynkvilla regarding the delivery of the product. Its been over one and half month and still, I have no details regarding this. Help!...

Apr 27, 2019 by AKSHAY CHABBRA

Not giving refund (Jaxtakart.com) ^Closed

I ordered a battery from Jaxtacart on **th April **** but there was no update till **th. On **th I received a call from Jaxtacart saying the product is out of stock. So I asked them for a refund and he started saying that refund is not the comp...

Apr 27, 2019 by Pradeep Tiwari

Wrong product received (Onlygowns.com) ^Closed

I ordered from this website. I have got a completely wrong product from www.onlygowns.com. Please do the needful....

Apr 27, 2019 by Bharathi srinivas

Refund not available (Peenar.com ) ^Closed

Product ordered through Facebook login. Product duly received through cash on delivery. But the product received does not match the one that was ordered. In fact, it is way cheaper than the actual product ordered. Details Refreshing Green Co...

Apr 27, 2019 by Madhu Tulsiyan

Duplicate pen drive delivered (Shopdron ) ^Closed

I ordered an HP ** GB pen drive from the Shopdron online site but when I receive pen drive it's duplicate and not have a code of pen drive. I can't add any data in that pen drive. Also, the website is not responding to my email and their custom...

Apr 27, 2019 by Dharati

Damaged package delivered (Smartwatch ) ^Closed

I ordered a smartwatch. Order Id **-*******-****. It was the normal defective watch. That was not a smartwatch which I ordered. So I request you to change this watch as soon as possible....

Apr 27, 2019 by Aromal.ak

Service not given (Paramountmax.com) ^Closed

They sold me health insurance on the name of United India insurance company. After getting the payment they are not picking my phone. Now all numbers related to them are switched off. After done some research I found out that it is a fake com...

Apr 27, 2019 by Gavendra Singh

Fake product received (Dealclear.com) ^Closed

Fake product received. Not in working condition and no refund offered. Please do the needful....

Apr 26, 2019 by Gananath Soren

Refund not yet received (Flipkart) ^Closed

I had ordered Redmi Note * Pro on Flipkart during flash sale and I had to cancel the order for some reason and after cancelling they said that the refund had been initiated and that the amount Rs ***** would be credited to your bank account by ...

Apr 26, 2019 by Niketh Mohan

Cheapest quality product received (Crazendemand) ^Closed

I ordered lehenga. When I receive the product it was in the worst quality and the product was also damaged. So please help in return the product and give my money back....

Apr 26, 2019 by Simran singh