How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Neither Product came Nor Money Refunded (Brothers footprint) Open
I placed an a order on **/**/**** and today is **/*/**** yet no information about my shoes , no clue when will it reach , this is fraudulent my order number is ***** my true advice is do not trust them...
Sep 21, 2020 by Vishal Dheda
Package is not delivered (Air bed) Open
Product is not delivered...but cash also debited in my account.....
Sep 21, 2020 by Aneesh
Wrong low quality item delivered (Ontheshop) Open
I ordered A blue satin Saree from ontheshop, They delivered me bad quality pink net saree. ...
Sep 21, 2020 by Nishtha Tripathi
I will not get the refund (Makemesuperb) Open
I purchased the product and pay the money through online and i cancelled it after seeing the comment about makemesuperb company its a fake ...
Sep 21, 2020 by Jaya Pilla
Refund (Nars cosmetics ) Open
I haven't received the refund or product ...
Sep 21, 2020 by Angela Hmar
TV LED panel not working (vu tv) Open
I am Rajesh R, and I had bought a VU LED TV **D**** BCD : E*****AA from FRIDGEHOUSE Retail Pvt Ltd, Thichur on **-**-****. The TV got complaint in the month of August, **** and I had registered a complaint at the Fridgehouse shop. A technician...
Sep 21, 2020 by Rajesh R
Not accepting return of unopened box (Xiaomi India) Open
Hi, I ordered Redmi K** Pro from Mi.com which was delivered on **/**/**. I tried to cancel the order before that but the support team from Xiaomi told that once the order is shipped we can't cancel so you can deny the order. We denied the ord...
Sep 21, 2020 by Ashish Goyal
Package not delivered (Club factory ) Open
I have placed three orders from club factory on JUNE ** and I haven't received any one of them. Neither the money is refunded. The order numbers are as below order no - SO**************, SO**************, SO**************...
Sep 21, 2020 by Sirisha Balireddy
Refund issue (Daily knots com) Open
I Have Returned The Product But Didn't Get My Refund. I Need My Refund With Compensation Bcz I Was Tracking Them For Past * Months And Very Much Stressed With The Customer Service.. Please File A Complaint To Block The Website...
Sep 21, 2020 by Manju Subramani
Https www connectway in (connectway in) Open
I transferred **** for Disturbator on the evening of the **th. We were told that it would come in your wallet but not yet....
Sep 21, 2020 by Mohammad Ayaz Iqbal Sufi
Gas leakage in ac (Godrej Appliances) Open
I was buy AC in april **** from godrej.technician was not doing is work properly so gas leakage problem.i have whats app chating with technician. now company demand charge for repair. ...
Sep 21, 2020 by jatinkumar lukhi
Wrong product (Ontheshop) Open
Wrong product no refund ...
Sep 21, 2020 by Thilaga
REFUNDS NOT PROVIDED AGAINST CANCELLED ORDER BY LT ONLINE STORE (LT Online Store) Open
MY ORDER NO: **-**-****** WAS CANCELLED IN THE MONTH OF AUG **** AND ITS STATUS MARKED AS REFUNDED BY SELLER, BUT AMOUNT NOT REITERATED BACK TO MY BANK ACCOUNT. TRIED CALLING AND EMAILING SEVERAL TIMES, BUT NIETHER THEY PICKS CALL NOR REPLY TO...
Sep 21, 2020 by Razee Afaque
Motorola android one phone VOLUME BUTTON is not working (Motorola Lenovo) Open
I use a Motorola android one phone. My phone is under warranty. My VOLUME BUTTON is not working without any damage. But I'm not getting any help from their customer vare. During this Covid ** time they really should respond online; instead send...
Sep 21, 2020 by Paramita Ghosh
Fake product (Memaka Com) Open
I ordered two products in offer and I recieved one which was also fake and chip....
Sep 21, 2020 by Bhagyashree
My order not delevary to me (Makemesuperb) Open
i order saree august ** **** make payment *** online but still not come to my order so plz refund my amount i have a evidence bill ...
Sep 21, 2020 by nanda angadi
Package not delivered (Finifox Fashion) Open
I have ordered two jumpsuits from finifox fashion on **th of july. After tht I got a message stating that I'll get ny parcel by *st of August with a helpline number. When I tried to contact them either the phone is switch off or not reachable. ...
Sep 21, 2020 by Mehak Dhall
Return request never ever picked (Amazon) Open
I purschased a product from Amazon India (Boat airdopes ***v*. The item got delivered to my address. After using more tha ** hours i start finding some issues with the product. I placed a return request. They no where mentioned in terms and con...
Sep 21, 2020 by Rahul Gaurav
I will not receive the refund (Makemesuperb) Open
I cancelled my orders after reading all the complaints and thought that company is fake. I purchased sarees and cancelled it and the refund will not get back.Names of sarees were * green colour artificial silk sarees one multicolored artificial...
Sep 21, 2020 by Jaya Pilla
Package not dilivered (Ezeekart) Open
Package not dilivered Order date **-**-**** Order number ********** ...
Sep 21, 2020 by Ashish Singh
Supply of defective sarees (Aonecart.com) Closed
*. I want to return both the sarees delivered by Aonecart (Order AOC-**/**-****) on ** April ****. *. Didi Chiku & Brown Pleasant Soft Silk Saree With Blouse Piece ( Hathi-Chiku-Brown) is defective with two thick yellow stripes on the pallu. ...
Apr 29, 2019 by Sourav Sen
Wrong item delivered (Jubliworld ) Closed
I am very poor. I am working in the fields. The Jubliworld has sent me the wrong product. I want that company to refund my money. Please help me *** is a big amount for me....
Apr 29, 2019 by Karan
Package not delivered (Saraa Imam) Closed
I paid ****/- for a dress on the *th of March. The package yet not delivered. They never reply. They said the packet got lost and said we will resend you but again the same thing happening. They don't pick calls. They remain online but they don...
Apr 29, 2019 by Puja Verma
Product received as a defective and not working (Mini WiFi Security Camera) Closed
Product received as a defective. On the first day, we tried to use it and found that it is not working at all. Please do the needful. ...
Apr 29, 2019 by JAVID MALIK
Wrong product delivered (Lime line) Closed
Lime line company is fake. Please do not order anything from this site. I ordered Kurti and received saree of bad quality not of any use. Please help....
Apr 29, 2019 by Pooja saxena
Non delivery of mobile (Shopupi) Closed
Shopupi kindly delivery my mobile set Redmi Note * pro as early as possible or return my money Rs. *****/- otherwise we are taking legal action against your company and you. My order ID - ********....
Apr 29, 2019 by Vijay shanker srivastava
Wrong order delivered (Limeline.in) Closed
I ordered two designer dress but they delivered two damaged sarees and cheated us online they showing designer dress and cheating by damaged sarees. I am scared of online shopping now. Please help me. ...
Apr 29, 2019 by Shaheen munawar
Different order received (Limeline Online Shopper) Closed
Hmne designer kurti *** order kiya tha bt Saari aa gyi iske. Baad me hmne return form bhi fill kiya bt koi response nhi aa raha. Inke executive phone pick nhi kr rahe aur mail ka koi reply nhi aa raha h....
Apr 29, 2019 by Arya Pandit
Remove the fraud website (Bookwindow) Closed
There is a website bookwindow.in which is of online shopping for books. I purchased a book cost Rs. ***/- on **th April but I didn't get any response so I mailed them then. A mail came that book is out of stock. I send the Patym number also for...
Apr 29, 2019 by Rita Nagar
Different product received (Jubliworld ) Closed
The wrong item delivered. Smartwatch has been ordered and they deliver a sports watch. When I try to refund and return the order they were not giving a single answer. Such fraud should be banned....
Apr 29, 2019 by Jatin patel
Cheated by this company (Halaplay.com) Closed
Halaplay blocked my account without any reason and cleared my **** Rs balance. It cheated with me. Please help....
Apr 29, 2019 by Manoj Kumar
Installation service not provided (Jeeves Consumer Services Private Limited) Closed
I have purchased a TV from Flipkart. The details on the Flipkart stated that the free installation and demo will be done by Jeeves company on the day next to the delivery. Day *: In the morning I got a message that the service engineer is assi...
Apr 29, 2019 by Yash Dave
Wrong order delivered (South Sarees) Closed
I purchased a red colour printed saree of Rs **** from south sarees online. They delivered me a plain saree which is totally different from the picture which was shown in the advertisement. By mailing, they told they will not receive the saree....
Apr 28, 2019 by Jamini barik
Received empty package (Amazon.in) Closed
I placed an order # ***-*******-******* on **th April. My delivery date was **nd April but when the product was delivered I said to the delivery executive to open it in front of me. He said, " if any problem occurs you simply contact customer ...
Apr 28, 2019 by RAJNI KANT MISHRA
Wrong package delivered (Suitslabel) Closed
They delivered the wrong package and they are not picking up the call. There is also no option of returning the item on their website....
Apr 28, 2019 by Pooja agrawal
Wrong product delivered (Willora) Closed
I ordered a set of * Kurtis on **/**/**** from this website. My Order No is WLR*************. I received my package but it is totally different than I ordered. Also, I got only * Kurtis of XXL size instead of * Kurtis of XL size. I mailed to th...
Apr 28, 2019 by Puja Brahmbhatt
Package not received (shopingkaro) Closed
I ordered Redmi Note * Pro * GB variant on Shopingkaro for ***** on April **. Before and after the order, they contacted me. But after * days when I call them to know my status, they didn't respond. After that, the site was disappeared. Please ...
Apr 28, 2019 by Akshay Krishna
Order cancelled and refund not given (Mobiclues.com) Closed
I have ordered a beard trimmer from mobiclues.com under order no. #**** on dated **st March ****. But on dated **.**.**** order was cancelled and they wrote to me that they will refund the money within the week. But I didn't receive the amount ...
Apr 28, 2019 by Amit sharma
Delivered wrong product (Jubliworld ) Closed
They delivered the wrong product which cheap in quality. I want my money back. Please do the needful....
Apr 28, 2019 by Abhishek jain
Complete refund not initiated (Myntra) Closed
I have ordered a Kurta for Rs.****/- from Myntra. The product colour was shown white in images but received gold coloured. I returned it back to Myntra I received a refund in * days and i.e, Rs.***/- only and not received Rs.*** i.e delivery ch...
Apr 28, 2019 by Rajesh singh
How to file a complaint against Company?
"Thank you Voxya Team for the quick action on my complaint. Due to the legal notice, Kurlon has replaced the mattress with a new one. Hope this will be of a better quality!"
Complaint filed against: Kurlon Mattress