ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Refund not intiated (Ajio) ^Open

I had ordered a sunglasses of Oakley brand and I had returned the same back to the ajio people and it’s almost * months my refund has not beign intiated pls help me with that pls I need that money for my medical care pls help me out as early ...

Sep 22, 2020 by Kishaana

Wrong items delivered (Tkameez.com) ^Open

I placed an order for * tshirts at ***rs which was on offer. What i got was a cardigan and a hoodie. When i wished to contact them ,the customer care number was not available. I submitted an email to their mail id. I wish to get the real produ...

Sep 22, 2020 by Rajaram R

Got different cheap product (Indentshop com) ^Open

On ** September I order realme wireless Bluetooth headphone buy * get * ..today I received different cheap product so I want refund...

Sep 22, 2020 by Ritesh kumar

Wrong product delivered (Ethnicstyle com) ^Open

Ordered * leggings and received a totally different product ...

Sep 22, 2020 by Nikhat Khan

Trend Style Look package not delivered (Trend Style look com) ^Open

I ordered * dresses for my kid on ** Sept ****. order confirmed sent message that your order ready to be shipped, we will notify you when it has been sent out. until now no tracking number or no calls or no email response from this web site. ...

Sep 22, 2020 by sajid Mohammed

Getiing charged extra 5000 for my own screen to get it back No importance to a costumer when the amo (phixman) ^Open

As my screen was cracked nd there was no service center in siliguri I got in to phixman they assured me that they will replace the original screen,I paid an advance of rs ***** then they gave me a time of one week then I went there they fixed I...

Sep 22, 2020 by Dipen Newar

Package not delivered (Stylemarte ) ^Open

I ordered total * items( jars two sets, dining set one) I paid on **th September and not received my product. No information, no calls, nothing from the side of company. My order number is ****...

Sep 22, 2020 by Priyanka Gupta

RefundNot Received since June 2020 (Metal Mill Stores PRAYAGRAJ) ^Open

Eight Return Tickets, from Prayagraj to Bangalore & back, vide itinerary attached, were booked with CLEARTRIP. COM. The refund was promised vide Trip ID *********** & their email dt. ** JUNE, ****. But Refund yet not Received till today....

Sep 22, 2020 by Ashok Kumar Duggal

Wrong product than shown on website (Techiara online shopping) ^Open

I ordered OnePlus Buds Bluetooth Headset (Nord Blue, True Wireless) but then send me a cheaper headset, I send them mail for this but didn't get any response and I am sure that this company is running big fraud and I want to save other people t...

Sep 22, 2020 by Avinash Maurya

Replacement issue with Videocon (Videocon tv) ^Open

The screen/panel of my TV is not working. My TV was in under warranty at the time of this issue i.e. November ****. Every single time when I called them they given me excuse that your part is not delivered yet and you will be informed when its ...

Sep 22, 2020 by Deepak Kumar

Product not Delivered (399 Shopie com) ^Open

I ordered * Shirts as on offer for Rs. ***/ , and was told that it'll take ** days to reach i waited and waited but neither received any product nor any reply to my ** - ** mails, i researched about it there i no contact no., no ocial media lin...

Sep 22, 2020 by PRADEEP

Fraud on the name of Star Homio heath care (star Homio) ^Open

I went to the star homeopathy, fo the treatment and they have taken *****/- in advance with a guarantee of recover from the thyroid problem with in * year but they did not prescribe any medicine, they do not have any doctor to prescribe. An unk...

Sep 22, 2020 by JAHID BIN ALAM

Security deposit not refunded It s been a month since I have left the property (Colive Bangalore) ^Open

I have left the colive apartment on **st August ****. I stayed there for ** days. They promised and it's written in agreement also that I will get my deposit back by **th. But they are responding to my mails and customer care number people are...

Sep 22, 2020 by Apoorva Saxena

Zefo not refunding my money (Zefo) ^Open

Order number ****** Return id ****** return request submitted on **.*.** and today is **.*.** on zero website it's mention *-day return and mine most * month passed still no One came to pick my product every time zero give one or another excuse...

Sep 21, 2020 by Mohit Bhardwaj

Package not delivered yet (www prettysaree com) ^Open

I ordered a orange saree on **th Sep'** with the price of Rs.*** from prettysaree.com but still I have not received my order yet and I could not able to trace the dispatch details in the given portal.. I requested for dispatch the order soon an...

Sep 21, 2020 by Santhipriya

Termination in just 15 days of joining without reason (Qlb Marketing Insights Pune) ^Open

I was appointed as a BDE on *nd Sept. **** with an organization called QLB marketing Insights. After ** days of my work over here my Director suddenly started showing me down on the company's whatsapp group. This was after office hours. In cont...

Sep 21, 2020 by Bobby Shah

PELTASIS SCAM (Peltasis ) ^Open

I placed an order on **th July and never recieved it and I did mail for refund but never got any reply or notification or anything and the site doesn’t even exist anymore....

Sep 21, 2020 by Ria Singh

Refund not received (Dressberry Dolce crudo siendo Desi) ^Open

I Returned my * orders on myntra but not received my refund yet, i called many time to Myntra help center but no action is taken by them, and alsoi raised charge dispute to bank also still i didn't received refund- kindly please refund my amoun...

Sep 21, 2020 by Gunjan Shah

Replacement product not delivered (Boat) ^Open

I had registered my complaint on **-June-**** regarding not working of earphones. They registered my complaint and gave me a ticket number. My product was collected from me and after the testing and other process I was informed that a replaceme...

Sep 21, 2020 by Harshal Karankal

Regarding the battery of coolpad note 3 I purchased is not working ( Jaxtakart) ^Open

I ordered a coolpad note * battery from jaxtakart.Com of rs *** but they delivered me a defective battery after that when i called them their no is all time busy and called continuously from the day of delivery but not picked. After some days i...

Sep 21, 2020 by DEBRUP SARKAR

Got corrupted product (Samsung) ^Closed

I bought a Samsung **gb memory card from them. But they delivered a corrupted product. I am not buying anything from them and told to others if they don't take any action towards my complaint....

May 01, 2019 by Adan

Money not refunded (Flipkart) ^Closed

I have just done the payment of ***** for a Real Me * Pro phone from Flipkart. Earlier that order was in COD but due to cash problem, I have done payment using HDFC debit card. But from the merchant side or some technical problem, the transact...

May 01, 2019 by SAURABH

Wrong product received (Dwarifab.in) ^Closed

I placed an order for lehenga but I got * cheap sarees of the same design with different colours. Now they are not contacting back. Please help me....

May 01, 2019 by Barkha Mishra

Refund not credited (Myntra Online Shopping ) ^Closed

My refund amount is not credited to my bank account and whenever I call the customer care they say it will be credited in **hours/*days. Worst customer service and worst follow up. They won't work on the case and they only work for picking the ...

May 01, 2019 by Sowjanya

Return package not being picked up by the company (Club Factory) ^Closed

I ordered a product online from Club factory app but what I received was in the wrong colour and cheap material. So I made a return request through customer care because return option was not available in the options section. I informed that I ...

May 01, 2019 by Almeta Luke

Wrong product delivered (Mamaearth) ^Closed

I purchased three products from the mama earth website. I received the order as well but one product our of the * product was wrongly sent. I contacted their customer care they promised to resolve my issue and dispatch the right product. It's b...

Apr 30, 2019 by Ashfiya Aliya

Delivered wrong item with poor quality (Willora .com) ^Closed

I have ordered * Kurtis. They have delivered a very cheap quality product. Please do the needful....

Apr 30, 2019 by Leena kency

Fraud done by the company (Bigfashionhub.com) ^Closed

I had * combo shirt order placed on bigfashionhub which was rs.*** with delivery. But I received a cheap shirt whose price approx range *** to ***. I called customer care for a refund many times but every time they told me to send * link to the...

Apr 30, 2019 by Kapil

Want ton return the product (Aonecart.com) ^Closed

Product quality is not as exceptions. So I want to return the same. The order no is AOC -**/**-****. Received by today date **.**.**....

Apr 30, 2019 by Mamina naik

Package not delivered (Shopingkaro.com) ^Closed

I ordered Redmi note * Pro from the shopingkaro.com by UPI payment on **/*/****. They told me to ship my order on Saturday. On Monday when I call them the phone is not reachable. After * to * day the site was also closed. Now how can I get the ...

Apr 30, 2019 by Venkat

Refund not received (Myntra Online Shopping ) ^Closed

I returned a product costing *** and Myntra initiated a refund on **th of April. But to date, I have not received my refund. Talking to customer care is useless. They say we have initiated the refund and the bank says we have not received any m...

Apr 30, 2019 by Bhavya Choudhary

Refund not yet received (Flipkart) ^Closed

I order Redmi note * from Flipkart on ** April. But due to some reason, I cancelled it on the same date. Flipkart ensures to give refund by April **. Still, the issue has not yet resolved. Again and again, after giving them repeated reminders ...

Apr 30, 2019 by Kushagra sharma

Wrong product delivered and return request not being accepted (Myntra) ^Closed

Myntra delivered a brown wallet instead of * t-shirts I had ordered. The product did not have a barcode or price tag. The return request and complaint were filed with Myntra * times. There was no action taken by them to deliver me the correct p...

Apr 30, 2019 by Rishi Mody

Package not delivered after paid online payment (javshop.in) ^Closed

I had ordered a tablet on **-**-**** from javshop.in and I had made an online payment but till date, there is no confirmation of my order. I have sent many email to sales@javshop.in but there is no reply. I think this is a fraud website. I req...

Apr 30, 2019 by Kishor Kr. Gupta

Wrong product received (Amazify ) ^Closed

I ordered hifi airpods but received the wrong product. I paid **** Rs in cash. The customer service is not even responding....

Apr 30, 2019 by Sivadeep nallana

Wrong delivery received (Limeline) ^Closed

I have ordered one Kurti from Limeline between ***-*** INR date around **th April. Today on **th April I have received one courier through speed post. I have found one useless old saree cloth inside the package. First time I have ordered from t...

Apr 30, 2019 by Harshin Sharma

Cheating people with huge discounts (Edealskart.com) ^Closed

I had ordered an Apple Watch with Edealskart on **th April and the payment was made on the same day through internet banking. I haven’t received the product nor the concerned person is responding for the phone calls and for the text messages....

Apr 30, 2019 by Fairoz

Sent cheap quality different sarees (Saribhandar) ^Closed

I have ordered two Saree from their collection what appeared on their site stating it's pure linen. But I received two duplicate Sarees of different material and entirely different colour and design. I really feel cheated. I have sent emails bu...

Apr 30, 2019 by Saratha Subash

Fraud online website (Vistaclothes.com) ^Closed

I ordered a Kurti on www.vistaclothes.com on **th Apr for *** Rs. However, I have not received the product yet and the website is also not working now. Their contact number is switched off and they don't reply emails as well....

Apr 29, 2019 by Siddharth Sheth

Order not confirmed (Oriflame) ^Closed

Without any order confirmation, my balance was deducted for two times. I need my money back. Please help....

Apr 29, 2019 by Trishna gogoi