ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Order confirmed but communication henceforth (Peltasis ) ^Open

I placed an order on peltasis,I got order confirmation and payment confirmed by razorpay. It’s been * days,henceforth I m not getting any mail,nor reply,plus the number which is provided I called on that number ,it’s coming number does not...

Jul 29, 2020 by Sonam Jain

Damaged Vegetable Cutter (Local) ^Open

I received a vegetable cutter on **.**.**** in the damaged condition. Within ** minutes i tried to call on customer care and phone seems switched off so i sent the mail with attached photographs. Till now no response has been received from them...

Jul 29, 2020 by Yash Gadodia

Order not yet delivered (Luluka In) ^Open

Ordered Mobile on ** July ****, order No #****. Prepaid Rs ***. FedEx tracking number ************ is not available on FedEx site. Its a prepaid order, still there is no update on status of delivery whatsoever. ...

Jul 29, 2020 by Pramod Survase

Delivered empty breads (Amazon) ^Open

I ordered a **K camera and was delivered breads in the box. After contacting the customer service, I was told that my issue will resolve in * days. I was again contacted by na executive from USA and was told the same. After not being contacted ...

Jul 29, 2020 by Rakesh Sikka

Wrong item recieved (Mi watch 4 1 ) ^Open

I have purchased a mi watch * *+* free and my customer I d is **** and I have received only a box contain a watch that also a dummy So refund my amount of ****...

Jul 29, 2020 by Neelesh kumar

Sharekhan is not delivering the 5 stocks of Reliance bought 1 week ago (Sharekhan) ^Open

I bought * stocks of Reliance, initially only * quantity only delivered. I noticed it after * days and raised a complaint but no proper response since last * days inspite of daily follow-ups. Surprisingly today I see only * stock reflecting and...

Jul 29, 2020 by Gourinadha Gupta Jami

Package not yet delivered (LYOS Live your own style ) ^Open

Didn't receive product till today a d there is tracking system also in their website . I got advertisement from Instagram then I click the link ordered resist band but unfortunately I didn't get product or either cashback ...

Jul 29, 2020 by Muhammad Ashif

Package not delivered (Instylehere Com) ^Open

Ordered via instylehere.com site via facebook.now the site is unable to reach and unable to find my order.details...

Jul 29, 2020 by Vaishnavi

Scammed (Telegram / channel / carding station) ^Open

I got a random text from a person saying that do you want to double your money..he said if i pay *k he will give **k ..he shown all the proofs then i fell for it. I didnt know about these things i mastakenly send money to him. After few moment...

Jul 29, 2020 by Im sha

Products not delivered (Beautiful bab) ^Open

Order products worth ****/- ...paid through Google pay on **th July ****....recieved acknowledgement....but orders were never dispatched...nor received any confirmation from them on same...!!!...

Jul 28, 2020 by Mannu Kaushal

Package not delivered (Instylehere com) ^Open

This is a fraud company. I have ordered * items worth rs *** from this websites on **th of July ****. Now i am not able to open this website and the Facebook page of this website is also deleted.i want my refund amount please. ...

Jul 28, 2020 by Rahul Saini

Non Delivery of Item After 60 Days of Purchase (LT Online Store) ^Open

*. I had placed my order for a web camera on LT Online Store vide my order # **-**-****** on May **. *. Despite end of lockdown and resumption of all essential services including courier services, my order has not yet been despatched. *. ...

Jul 28, 2020 by Lt Col Ajay Rawat

Product didnt work after 15 days (Mivi) ^Open

I have bought a Mivi Thunder Beats from Amazon On June **, ****, and it reached my home July *nd. Initially, they were working well. But on **th July, they Started showing Lights in the button Its multi-function button stopped working I have a...

Jul 28, 2020 by Aakashdeep Wahi

Package not delivered (Spiceshop co in) ^Open

I have ordered a phone from spiceshop.co.in on *july **** they said that they will deliver my order in * to * days and after * weeks they said that ur order is cancelled and we will refund ur money in * to ** days and after that when i tried to...

Jul 28, 2020 by Anuj

Fraud Online shopping website (The Prinner com) ^Open

The product sold on website theprinner.com was never delivered. Even there is no response from the email id which is given on the contact us page i.e. diykartind@gmail.com...

Jul 28, 2020 by Tushar Jain

Non delivery of Goods LED bulb Materials (Brinex LED India pvt ltd) ^Open

On **/**/**** I ordered the following from you: As per attached I paid a deposit of INR ***** through internet banking The reference number for my order was BINV -****-**/***** I was expecting to take delivery of the item on **/**...

Jul 28, 2020 by Nixson Berkmans

Refund is not given (Ajio) ^Open

I had purchased a tshirt which is delivered and found to be of worst quality. I requested for return for which the only option was of self ship ,pickup is not available. I shipped the tshirt via speed post but till now I did not get refund tshi...

Jul 28, 2020 by Sobhit negi

Wrong parcel delivered (Tkameez) ^Open

I ordered four tshirts and they sent me one full sleeve tshirt and a cargo pant . Which is totally low quality. I mailed them about this they replied we cant replace due to covid ** and told me we can refund some amount in my Tkameez wallet . A...

Jul 28, 2020 by Inayat nadaf

Service request is failing for screen replacement (Real me pro) ^Open

I have given complaint reg screen replacement for my realme x* pro. They are registering the claim and asking to send the required documents. I am sending but daily getting remainders for required documents and after *days they are cancelling t...

Jul 28, 2020 by Sheik saidulu

Order Number Resistance Belt (Liveyourownstyle Co In) ^Open

I have place an order dated **th Jul **** and order number is #*****. I did not get any shipping detail or status from the company. So want to get the status and when would it be delivered?...

Jul 28, 2020 by mayur rana

Open product received (Shopclues ) ^Closed

I have ordered from shopclues for hair building fibre ** gm of the top-up brand but I have received none branded (brand name not mentioned) ** gm in the sealed open condition. I have requested for refund/ replacement but they refused by saying ...

Mar 11, 2019 by Sanjay Kumar

Services promised were false (exportersindia.com) ^Closed

I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...

Mar 09, 2019 by Adan Hossain

Amount wrongly debited by the company (Flipkart Internet Private Limited) ^Closed

On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...

Feb 27, 2019 by RAJESH LAXMAN SHETTY

Service Not delivered (exportersindia.com) ^Closed

Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...

Dec 05, 2018 by Anup Saini

Fraud (Selfcare india pvt Ltd) ^Closed

One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...

Jul 01, 2018 by Ranjeeta Dwivedi

Falae statement about refund (Amazon) ^Closed

O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...

Jun 11, 2018 by rajiv