ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

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Jul 29, 2020 by Mehul Kothari

AISEN COOLER WORST PRODUCT ITS A NIGHTMARE FOR ME FROM LAST 1 YEAR I AM IN HORRABLE CONDITION (Vishal Video And Appliances Pvt Ltd.) ^Open

[*:** AM, */*/****] customer of aisen cooler kindly do the needful [*:** AM, */*/****] Myself i am sending u the details of all the things happend with me kindly see that [*:** AM, */*/****] Aisen model no A**DMA*** SRNO **G******* co...

Jul 29, 2020 by DIVESH KUMAR

Package not delivered (Live your own style LYOS ) ^Open

I order one item worth rs *** naming resistance band. I got no information when that order will be delivered I tried contacting them through mail still got no information....

Jul 29, 2020 by Deep Shikhar Jha

They are not picking up the returning product (Myntra) ^Open

I ordered a maxi top on *th July and it was delivered on **th July and due to fitting issue I placed a return request on **th July but they declined the request and again I placed a return request on **th July but they declined it again...

Jul 29, 2020 by Deeksha Bidolya

Paid amount on Facebook but neither get refund nor item (Mini projector ) ^Open

Sir, I purchased an item (mini projector YG ***) from Gadget store on Facebook and paid Rs *** through razorpay for the same. But neither I get any item nor any refund. So sir, I think Facebook is promoting so many fraud sites for her b...

Jul 29, 2020 by Ravinder Singh Patial

Flipkart not refunding my money (Flipkart) ^Open

Order id- OD****************** for the product 'Allie Wood Engineered Wood Shoe Rack' I have not received yet from past * months they delaying my order and I had paid online Rs **** neither they are refunding my money....

Jul 29, 2020 by Monalisa Barai

Wrong package delivered (Vedik saree) ^Open

I have seen advertisements in insta.and ordered the lehanga from their website.after *week I received the waste cloth piece ...

Jul 29, 2020 by Harika

Transaction was successful company told me that they didn t received the payment (Sangam com) ^Open

I paid the membership plan of *,*** INR by Razorpay payment gateway through google pay on *th July to Sangam.com (matrimonial website). My transaction was failed and after * days the transaction was successful and the money has been deducted fr...

Jul 29, 2020 by Pushkar Shukla

No service (Ion Broadband) ^Open

I have paid for the service till December **** however lately I am not getting any service. I work from home and doing night shift, I cannot go to the local office during day time however a week before I went to the office thrice on **/**/**** ...

Jul 29, 2020 by Akhil Shelke

Vaccum cleaner (vaccum cleaner do not have any tag) ^Open

Kindly noted Vaccum cleaner do not have any Invoice ,online payment screenshot capture attachment uploaded , kindy refund my amount **** in my favour .. Regards: Gurpartap Singh *****-*****...

Jul 29, 2020 by Gurpartap Singh

Resistance bands undelivered Luve Your Own Style (Live your own style LYOS ) ^Open

Order # ***** placed on https://liveyourownstyle.co.in for Rs. ***.** on **th June **** is still undelivered after over a month. The support email id (support@lyos.in) doesn't respond too. ...

Jul 29, 2020 by Karan Kakwani

Package not delivered (Joggers stop shoes) ^Open

Im ordered a shoe before ** days. And money already transfer there account. But still item not delivered ...

Jul 29, 2020 by Maruta bhusan pallai

Product not delivered (Live your own style LYOS ) ^Open

Hello, As i ordered resistant band from lyos on **.**.****, but till date i didn't received it and there is no tracking details of the product. I dropped mail two or three times but they didn't respond it. Order#*****. It is requested to you ...

Jul 29, 2020 by Mahesh joshi

Refund not yet received (Meesho) ^Open

I have returned item to meesho on July *th ****. They promised they will process refund next day that is *th July ****. No refund processed. After couple of days we contacted them and they said refund already processed. After an small argument ...

Jul 29, 2020 by Harish Kumar

Damage Oil Recived From ShopClues (Shopclues ) ^Open

I had order * litre Oil of rs *** because it was low and I had order * different order so seller duty is that the Product should give in different box amd with poly cab packing of container He had not done that he had merged two order in one...

Jul 29, 2020 by SWAPNIL SHIVALKAR

Fraud Company (InStyle here Com) ^Open

I ordered on this website (instyle here.com) post that there is no information of shipment or any updates on the package. Post that this website has been removed. How can we get this resolved and refund our money back...

Jul 29, 2020 by Chitra HG

Package not delivered (InStyle here Com) ^Open

I ordered * items from this online shopping site called InStyleHere on **th of july of amount rs*** and after an e-mail enquiry of not receiving my package I checked that the site isn't in existence anymore. Pls help . ...

Jul 29, 2020 by Kanchana Ganga

Product not received and cancelled the order however not received the refund (Spiceshop co in ) ^Open

I ordered on a phone on **th july, without out knowing about the website, it had showed that the product will deliver in * days, later next day i saw few reviews and called them, but no response while the phone was ringing whole day. However ...

Jul 29, 2020 by Prabhu S

Fake product selling and cheating (Smv Sales) ^Open

On advt they show original product and sell cheap products and cheating people...

Jul 29, 2020 by Anitha Gokuldas

Auto debited twice (RupeeRedee) ^Open

Already i repaid the loan amount on **th july **** the due is on **th july ****, but they auto debited my loan amount again, i need my amount back because i have pay other loan too ...

Jul 29, 2020 by revathi

Wrong material delivered (Peenar) ^Closed

We ordered three Kurtis on *-*-****. Which was not matched to our ordered material. It's very poor and low quality. So we don't want this. Please help with refund my money....

Apr 11, 2019 by Sanjana yadav

Item not delivered and returned back to origin without any contact (Myntra) ^Closed

My item was not delivered. It was returned back to the warehouse. I contacted Myntra customer service so many times. They daily give the excuse that you will get an email till the end of the day. My complaint id was IN********************....

Apr 11, 2019 by Rimpi

Faulty products received (Diva Deal) ^Closed

Both the products I have ordered are broken and it’s a shame that in spite of n numbers of email and complaints there is no response from Diva Deal regarding the refund of my money....

Apr 11, 2019 by Bushra khan

Different size order delivered (Shadowfax) ^Closed

I have ordered three shirts of XXL size and I received a small size and no one is responding to me....

Apr 11, 2019 by Vijay

Asking for extra money (PayTM) ^Closed

I bought a washing machine from PayTm vouchers. At the time of purchase, they told me if I buy from cash then it will worth of Rs. ***** and if buy from PayTm then its worth will be *****. But they give **** INR worth vouchers. Later I knew tha...

Apr 11, 2019 by Vivek solanki

Package not delivered yet (Dealmyntra.in) ^Closed

I bought Redmi Note * Pro through Dealmyntra on **/**/**** and paid using UPI. The order got confirmed and showed it under order tracking details. As it reached to state hub on **/**/**** but yet not delivered. They responded through email abou...

Apr 11, 2019 by Vasim Malek

Package not delivered (shopupi.in) ^Closed

I have ordered Redmi note * pro from shopupi.in and they said that my package will deliver to me on ** April but till now nothing is received by me and they are not picking up my calls. Please resolve my case....

Apr 11, 2019 by Taran

Wrong package delivered (Revogue) ^Closed

I have ordered the watch from the website https://revoguewatch.com. Here are the details about the order: Order #***** was placed on April *, ****. I received the product around * pm on ** April ****. I am not satisfied with the brand of this...

Apr 10, 2019 by Ashwani patil

Fake material delivered (Craze N Demand) ^Closed

Order No. ***. A Blue colour saree ordered for Rs. ****. But I received poor and worst saree on **-**-** against order date **-**-**. It was not worth Rs.****. It looks of the worth Rs. ***. I want a refund for it....

Apr 10, 2019 by Vimalakrishnasamy

Wrong products delivered (Peenar.com ) ^Closed

I had ordered * Kurtis from Peenar. They have delivered a completely different product and also very low-quality one. They are not responding for return or exchange. We have tried through all means (email, contact number and Facebook). Very let...

Apr 10, 2019 by Prema G

No reply received from the company (Jubli world ) ^Closed

Sir mera product re-review hua hai or return ke liye bhi bol diya. Par abhi tak koi reply nhi mila or na hi contact ho pa rha hai....

Apr 10, 2019 by Mansur ahamd

Package not delivered (Merchandisewala. Com) ^Closed

I order a bag from this website on ** Feb **** of Rs.***. They promise me to deliver in April but they not delivered yet. I emailed them no reply received. I also text them in the Instagram and Facebook but they blocked me. No response from the...

Apr 10, 2019 by Amit soti

Not refunded my money (Qnet India Vihaan Direct Selling Pvt Ltd ) ^Closed

Last month my childhood friends called me and told me he is doing well in his business. In fact, he is a doctor in my city. We know each other since **-years. Somewhat I was also interested in what he is doing in business. I talk to him in the ...

Apr 09, 2019 by Litesh Sudhir Ingale

Wrong product and cheap quality (Vastrova.com) ^Closed

They delivered the wrong product and very cheap quality. I am trying to reach several times but they are not responding over the mail and contact no is also not mentioned. I lost Rs. **** for this product and it's not worth it....

Apr 09, 2019 by Sweksha

Corrupted pen drive received (Hp ) ^Closed

I purchased one HP pen drive from Shopdron.com. It was received by me on **.**.****. But on the next day, it got corrupted and could not be read by the computer. Kindly help me in getting a refund or providing me with a new one....

Apr 09, 2019 by Amit Kumar

Package not received (Insasta Enterprises) ^Closed

I ordered a nicer dicer plus. Order no.****** still now I haven't received and the customer care number is not working to contact....

Apr 09, 2019 by Vedavathi murugula

Refund not provided (Yepme.com) ^Closed

Yepme took my money and not returning for the past * years. I had returned the product but never got my money back....

Apr 09, 2019 by Maitri

Package not delivered (Polyster Prints) ^Closed

I ordered the three combo t-shirts from this website and paid through paytm and still, there is no update about the order. This is the fake site....

Apr 09, 2019 by Aakash Kori

Missing product received (Flipkart) ^Closed

I purchased inverter split air conditioner *.* ton of Daikin from Flipkart. It contains two units but I received only the outer unit and inner unit not received. I complained two times but no satisfactory response....

Apr 03, 2019 by Dinesh verma

Package is not delivered (polyesterprints.in) ^Closed

I booked * combo t-shirts on ** March with a payment of *** Rs. and paid through phone pe. My order is yet not delivered and also not showing any response. Details about my order are #*****....

Mar 31, 2019 by Pronay adhikari