E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
NOT PROVIDING WARRANY (Xiaomi Mi India) Open
I have contacted mi service center regarding charging complaint for the device mi **i ,service center staff told me that charging port has been damaged due to sweat entered the charging port and xiaomi has marketed the product as ip** certifie...
Apr 08, 2021 by SUSHIL SHAJI
Myntra Never refund of debited Rs 1198 for failed order (Myntra) Open
Myntra has debited rs. **** on ** march but never confirm the my order. But Flipkart pay later which is linked with the myntra account has charged and collected Rs. **** from me. Myntra team never reversed the amount which is stuck in payment g...
Apr 07, 2021 by Imran Shikalgar
Merchandise not received yet (Fitternity) Open
I have purchased a year membership of rupees ***** but still haven't received free merchandise of rs ****rs as promised by Fitternity team already i had sent so many mails to them but they are not responding properly....
Apr 07, 2021 by Ajay shinde
No refund for product purchased and returned back to Ethnicroop (Ethnicroop Com) Open
I have made an order of * products from ethnicroop on ** March **** with Cash on Delivery. I received the order and I paid Rs:****/- to the delivery person on March ** ****. The order I received was not as per the description in the site ,henc...
Apr 07, 2021 by Parvathy R Nair
Product not deluvered (Pblifestyle myshopify com ) Open
Paid for a gym bench order no. ****. Nothing heard for a long time except confirmation of the order.. Paid the full payment in advance..please reply..Vinay******@gmail.com ...
Apr 07, 2021 by Vinod C C
Zopnow Retail Amount deducted against the order but order not placed (Zopnow retail) Open
Made a purchase online of ****/- (*th April ****) against Order #************. Order was not placed and showing "Pending Payment" but amount got deducted through upi payment.tried reaching on customer care number no response even on email the s...
Apr 07, 2021 by Navneet Kumar
Package Delivered but installation is not completed (Flipkart) Open
I have ordered an Air Conditioner from Flipkart and got it delivered on ** April'** , As soon as the product got delivered, they mentioned installation is going to be completed on ** April'**. So we have waited till * days for the installation ...
Apr 07, 2021 by Sailesh Majeti
Refund not received (Amazon India) Open
This is in reference to an item returned on ** January ****, worth Rs. **,*** only, with Order number: ***-*******-*******. From Amazon India, Aloha headphones No refund has been made yet despite complaining for * months....
Apr 07, 2021 by Rakshita Chaudhary
Not taking back the item No return policy (Everyday Bazaar 2 0) Open
Purchased kneepads for Rs****. After receiving them, I noticed they wouldn't fit me. Then checked for the return policy. Surprisingly, no phone number to contact on the website, FB page. Even they are very clever in avoiding the sender details ...
Apr 07, 2021 by Praveen Kalla
Received soap bar instead of replacement EarPods (Mivi) Open
I had purchased Mivi duopods **. For some reason, the left speaker stopped working after two months. I raised warranty support and the product was promptly picked up in the next one week. After about another week, i was the testing is complete ...
Apr 07, 2021 by Gaurav Goyal
Order No confirmed and payment made but not yet delivered (tamplestar myshopify com) Open
Order of night suit was made on this website on *th Jan, **** which was advertised on Instagram. Kindly either send us the product or refund is the amount. It's my hard earned money. We struggle for every pie and earn . Don't cheat us and be fr...
Apr 07, 2021 by Karuna K
Pepperfry Bad Service (Pepperfry.com) Open
So I have purchased from Pepperfry app on **th Mar ** Wall art by crafter worth Rs. **** - Hand printed floor lamp with gold base amount of Rs ***** and Elton blue arm chair worth of Rs.***** – Total value of Rs.***** from pepperfry and what...
Apr 06, 2021 by Mangesh
Return Done please issue the refund in urgent basis (Ptron earbuds) Open
Order I'd PT****** Amount rs *** Issue the refund in bank account return is done I m attaching the screenshot of AWB number and tracking number ACCOUNT NAME Sunil Shivalkar IFSC CODE TJSB******* ACCOUNT NUMBER *************** ...
Apr 06, 2021 by Bhimarao Tayde
Withheld my account (Match On Sports) Open
My account is not getting verified even after several tries? After submitting the document,it doesn't show any further processing of verification or anything else. Apart from this I have been regular user of this app for past many years ,this...
Apr 06, 2021 by SHIV SHAMBHU CHOUDHARY
Missing Item from order (Amazon) Open
I have ordered a Dell Triple Video Docking Station from Amazon on **th March **** with ORDER # ***-*******-*******. The product got delivered on *st April and when I opened the outer package, inner original product box seal already tampered...
Apr 06, 2021 by Sree Harsha Akella
Refund not issued for Order (Amazon Prime) Open
The issue that I have experienced was: Order was supposed to be delivered on **Mar. There was literally no response/update though the order was never delivered till date. Amazon.in Does not allow order to be cancelled due to technical issues. T...
Apr 06, 2021 by Satish Kumar
I want refund because I don t want their service (edwisor com) Open
I have taken admission to EDWISOR for data science course but after * month I don't want to do that course and wanted my money back but they are not giving my money back. But they giving just * reason that it is not in our refund policy. But th...
Apr 06, 2021 by Narendra S Kadam
Malpractice by lenovo and lenovo authorized personnel (Lenovo (INDIA) Private Limited) Open
I brought a lenovo Ideapad laptop in December ****. It unexpectedly crashed in October **** while it was still covered under warranty. I reached out to lenovo customer care for a possible solution. After resetting and reinstalling the OS multip...
Apr 06, 2021 by Rijo Joy
Took 1 year for the refund (ZoomCar) Open
Hi they took * year to process the refund. I want to sue for compensation....
Apr 05, 2021 by Neeraj Raj
Services not offered and duped (EVENTUROS LOYAL SERVICES PVT LTD ) Open
Hi Team, we (me and my wife) I am sharing my worst experience with this company – One day a girl from EVENTUROS LOYAL SERVICES PVT. LTD meet me in a mall of Vashi and told me that we have guaranteed gifts then you need to give your number,...
Apr 05, 2021 by Santosh Baliram Tayade
Item missed to deliver by amazon (Amazon.in) Closed
I ordered * quantities of Saregama Caravan from Amazon under the prime sale on July **th. The order was delivered on July **th but I found only * quantity in the box. I immediately lodged the complaint with Amazon but they closed the issue afte...
Jul 26, 2019 by Ankit Gupta
Package not delivered and credits not given (gamexs.in) Closed
I ordered a PS* game disc worth **** and traded in a disc. It is been almost one week and there is no update on the status. I am unable to reach them through phone and they don't respond to email....
Jul 25, 2019 by Prasad M
Wrong package delivered refund denied by Shoponn (Shoponn) Closed
The company is a fraud. I have ordered Sparx ss-*** with a colour combination of dark grey and florescent green. I received the call form support team. They told me that the colour combination is not available. I asked them to cancel the order ...
Jul 23, 2019 by Swapnil Patil
Wrong parcel deliver (Stunning dear) Closed
I purchased Kurtis but company send a poor saree. Wrong delivery is done. Please help....
Jul 22, 2019 by Renu arya
Package not delivered (The_99_shop) Closed
Date of order - ** June **** Expected delivery - * July **** Product - maroon suspenders with tee Price - *** I have messaged them many times but they are not replying and they don’t have professionalism in them....
Jul 19, 2019 by Radhika dhanuka
Amazon delivery agent marked my deliver as "Order rejected by customer" when I didn't pick the call (Amazon.in) Closed
When amazon guy attempted the delivery for the *st and *nd time I was not ready. When the amazon delivery agent attempted the delivery for the *rd time I didn't pick his call as my mobile is in silent profile. My family is available in the ment...
Jul 18, 2019 by Pradeep Kumar Arutla
Wrong product delivered (Kapademere.com) Closed
Ordered a product from kapade mere.com it was a Kurti but they send me a saree which is of cheap quality. Please help....
Jul 18, 2019 by Saranya s
Wrong product delivered (Oplore ) Closed
Wrong product delivered and wrong colour as well. Please do the needful....
Jul 18, 2019 by Nisha malani
Defective mobile not return (Flipkart) Closed
I ordered Redmi note * Pro on ** June **** which was defective. I request for return on * June **** but my phone was not returned by Flipkart. Technician visit completed on * June and they give me * June for replacement but Wishmaster could not...
Jul 18, 2019 by Pramod Dnyandev Shinde
I order for rainbow anarcali dress but I receive a cheap sarri (Stunningdear.com) Closed
I order for rainbow Anarkali dress but I receive a cheap saree. The order no. is ST*****. I received the cheapest sari. The total amount of loss is INR ***....
Jul 18, 2019 by Suman Nehra
Wrong package received and bad quality of the product (Stunningdear.com) Closed
I received a bad quality product. We ordered lehenga but received saree which is also in a bad condition. It is torn and old. ...
Jul 18, 2019 by Satish Kumar Singh
Wrong product delivered (Ladyware) Closed
I order saree from ladyware my order no was #*****. But in place of that I got cheap saree it is worst. That was totally different and now when I am trying to contact them I am failed....
Jul 18, 2019 by Nidhi ojha
Return of combo of 3 shirts (Fashiondial.in) Closed
They have delivered the wrong parcel. Quality and sizes are totally wrong as on given on the packet. Please help....
Jul 18, 2019 by Sachin tolmare
Product is different (Kapdemere.com) Closed
I ordered a white colour kurta from kapdemere site on *th July. My order number is ***** and I find a saree. Now I totally tired of doing email and also fill return form but not any response from this site. Please help me to give me my money ba...
Jul 18, 2019 by Divya dadhich
Stunning dear fraud online website (Stunning dear) Closed
I have ordered a Kurti where I received a cheap quality of Saree. My order number is *****. So kindly arrange the return and refund my money ASAP. ...
Jul 18, 2019 by Mritunjay singh
Return not being picked up and refund is not being initiated (Myntra) Closed
I have purchased PUMA Unisex blue *** FUN IDP Sneakers from Myntra on **-May-****. They have delivered a wrong size and I tried returning them by placing a return request. But my return request was declined * times till date and the reason they...
Jul 18, 2019 by Mohan krishna Bellamkonda
I want to cancel my order (Banggood ) Closed
I had placed an order ******** on **th of June. I have still not gotten any updates and shipping information has not been updated for more than a month. I have been asking them to cancel and give me a refund but to no avail. I get the same resp...
Jul 18, 2019 by Surya Gopi
Refund not done (Flipkart) Closed
I ordered a product of *** which I return in November ****. But refund not done yet. Please help....
Jul 18, 2019 by Sakshi
Product cheating done (thunderdeals.in) Closed
I purchased wireless Bluetooth headphones on Rs ***. This seller delivered the only packaged box. There was no purchase order item. I return the item box. Please refund my money back. I pay money from Google Pay....
Jul 18, 2019 by Narasimha murthy
I got damage saree (Stunning Dear Dress55) Closed
I got damaged saree so want to refund the amount. Please help....
Jul 18, 2019 by Shakuntala Shiva patil
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's