ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (Kurti Colllection 001) ^Open

I have paid *** for * chikankari kurtis.But they didn't give me tracking number.yesterday (on **th March ) I got a call asking *** RS as government service tax for this product.he told he will deliver the product only after paying that amount.t...

Mar 12, 2024 by Vrinda das

Sending Used clothes such as Underwear which is dirty and unethical (Ajio Reliance Retail Ltd ) ^Open

Hi, I am writing to file a formal grievance against AJIO (Reliance Retail Ltd) regarding a recent purchase I made which has caused me significant distress and embarrassment. I have Purchased * product from AJIO (Reliance Retail Ltd) on *th Mar...

Mar 12, 2024 by Mayank Gupta

My amount of 18743 successful via phone pe but the payment had not received my trading account (global exchange ) ^Open

The payment of ***** via phone pe had been paid to Global exchange to top up my pocket option trading account. the payment was sucessful on phone pe payment sent to global exchange amount of *****. but amount not received in my trading account...

Mar 11, 2024 by Lokesh kumar saini

Wrong colour product sent (Homafy com) ^Open

The day I received my product I emailed customer that the item was beige/brown instead of white. Then I called them. I have called, emailed, watsapped since **th Feb with no reverse communication from the company - either for refund or replacem...

Mar 11, 2024 by Sanaya Bharucha

Incorrect contact number due which i paid huge custom and products with mold (thekingherbsoflife com) ^Open

I ordered some products from U.S and my contact number was incorrect on the box due to which I paid a huge custom and along with this I received some products with fungus. I contacted the seller and he didn't respond properly...

Mar 11, 2024 by Shahi Gazala Ayoub

Order not delivered (Weird Planet online shopping ) ^Open

I bought a hoodie from Weird Planet https://weirdplanet.co/. They are available on Instagram too https://www.instagram.com/weirdplanet.inn?igsh=bHp*czEwb*VhcnRk Apparently it has been * weeks since purchase and I haven’t received the order y...

Mar 09, 2024 by Amit Sethi

Printer wrong model supplier and also material is faulty (vlebazaar) ^Open

Ordered the MFP ***nw, received the MFP ***W instead. The key difference is the missing Ethernet LAN Port, essential for our project. Moreover, the printer arrived without original packaging, and the scanner is reported as non-functional and me...

Mar 09, 2024 by N S SRINIVAS PULAVARTHI

We can t use TALKCHARGE WALLET AMOUNT (Talkcharge APP) ^Open

I want do a Bill Payment of Electricity Bill of ***Rs.on **/**/****.But my ORDER FAILED and Amount also DEBITED from my TALKCHARGE WALLET. I can't able do any TRANSACTION on my TALKCHARGE WALLET AMOUNT .I also Complaint regarding it with TALKC...

Mar 09, 2024 by SANDEEP KUMAR SHARMA

No Compensation Received (Glowroad shopping app ) ^Open

I signed up as a supplier on Glowroad to increase my new offline shop a bit, I added **pcs dinner sets to sell on Gloworad, Initially Gloworad provided * orders for my **pcs dinner set that was listed at Rs.****. All the orders were on COD, and...

Mar 09, 2024 by Harpreet Singh Sethi

Parcel is not delivered (Myntra) ^Open

I have ordered one item from Myntra, but it was not delivered to me, though I got notification of order status - delivered. I had raise issue to the help center. They asked me to wait till *th of March, so they can investigate it. After that th...

Mar 08, 2024 by Rajat

Defective Product not taking product back PO No (Samsung) ^Open

I purchased a Samsung A** *G from the Samsung official website on ** Aug (Delivery),(PO No-***********) which turned out to be a big mistake. I bought this phone primarily for its camera, boasting around ** MP. However, the quality of the pict...

Mar 08, 2024 by Vivek

Complaint Regarding Jeeves Complete TV Protection (Jeeves And Flipkart) ^Open

Dear Sir/Madam, Order ID: OD****************** Complaint Number: CLAFLK*************** Purchase Date: ** Oct **** I am writing to express my disappointment and frustration regarding the recent incident involving my VU **" *K TV, which I...

Mar 08, 2024 by Chanchal Kumar Singh

Regarding refund for my order number (Zivame) ^Open

I order a bodysuit from Zivame and made a return request on *th January **** and product got picked up on *th January **** since then I haven’t received any refund. Have been trying to contact the team and their customer service is shit and v...

Mar 07, 2024 by Diksha Bhatia

Order product but not received (Cakeportal com) ^Open

I have placed an order for cake on *th February to get it delivered in Hyderabad and for that I have made a payment of Rs.***/- through UPI .they cancelled the order on next day and yet now I haven't received my refund . ...

Mar 07, 2024 by NIVA JHA

No return for wrong product delivered (Meesho) ^Open

I had placed an order for ethnic wear on Meesho App for Rs. *** with Order ID- ************ on **.**.**** which was delivered to me on **.**.****. When i opened the package, I found that a completely different women suit was delivered to me. ...

Mar 07, 2024 by Raj Kumar

Withdrawal money not received (mostbet com) ^Open

This is in reference to the two withdrawal I have made on January **th, ****. Transaction ID: ******** Amount: INR ***** Transaction ID: ******** Amount: INR ***** Which I have not received, when I contacted your team, I have been provid...

Mar 07, 2024 by Ratnesh Kumar

Non receipt of product (Shopdeal Clue) ^Open

On **/*/**** I have booked ** inch Acer LED TV paid Rs. ****/- through SBI credit card. Order ID *****. Till date not received the product and not gave any update. No reply to my mail and not have customer care number....

Mar 06, 2024 by Subramanya AR

Received Fake Perfume from Amazon in (Amazon) ^Open

Received Fake Paco Rabanne *** ML Perfume from Amazon . When i communicated same to Amazon they denied helping out . Even after multiple calls and emails still no resolution. I have ordered Paco Rabanne Phantom Perfume ***ML from Amazon on **...

Mar 06, 2024 by Sushant Gupta

As per invoice bill I didn t received item form flipkart (Flipkart) ^Open

I think now flipkart is doing frauds like sending to customers different model numbers with the same brand and not refunding the amount. I Ordered in Flipkart on Jan ** **** this product ( Acer **.* inch Full HD IPSPanel with Acer Visioncare,VG...

Mar 06, 2024 by V Nagendra Kumar

Deficiency in Service and Unfair Trade Practices (Tennisoutlet in) ^Open

Complainant placed an order for ** Tennis Strings of Solinco Revolution ** (**m) and ** Tennis Strings of Solinco Confidential ** (**m) with the Tennisoutlet.in (Opposite Party - OP) on Feb **, ****, under an offer from the OP. The cost of the...

Mar 06, 2024 by Sunny Dubey

Defective Bike sold by Hero Electric Pvt Ltd and not helping with refund (Hero Electric Vehicles Private Limited) ^Closed

I would like to log a complaint against Hero Electric Vehicles Pvt Ltd as they have sold a manufacturing defective vehicle to me. I have been facing the vehicle stopping issue since *st day from the date of purchase. I have reported the issue t...

Apr 21, 2023 by Kishore Kumar Kasi

Refund not received even after cancelling within the stipulated period (Byjus) ^Closed

I was contacted by a Byju's sales representative for the UPSC exam preparation course. This was on March *, ****. The person sat with me in a *-hour video call and convinced me why Byju's was a good option for preparing for UPSC. I paid **,*** ...

Apr 20, 2023 by Gayathry Rajeev

Refund is not happening (Woodland) ^Closed

I bought shoes through the official website of Woodland on March *, ****, and returned them on March **, ****, and until now I did not get the refund even after several attempts to communicate through mail and phone, but the problem was that I ...

Apr 18, 2023 by Zen Sbeah

Issues not resolved even after service completed (Nobroker) ^Closed

I have booked an ac service on NoBroker and after servicing also the issue is not solved and after trying to contact them from **days they are just saying I will get a call back from escalation team within **hrs but since **days i didn’t rece...

Apr 18, 2023 by Vishaanth Agarwal

Amazon Refund needed for undelivered package (Amazon) ^Closed

I ordered Prestige PIC **.*+ ****-Watt induction cooktop black worth Rs **** from Amazon as part of order id : ***-*******-*******. I have not received the product but Amazon claims it is delivered. They say delivery boy has handed over to some...

Apr 18, 2023 by Shalini K

Flight ticket booking fraud (Smartbuy) ^Closed

I booked the international flight ticket from BLR to DPS at **:**, **th Feb **** IST. I selected cleartrip as my ticket partner. After payment of ***** INR, it didn't succeed and went to Pending status. I connected to the Smartbuy and they ...

Apr 16, 2023 by Vadaria Janak Ratilal

Cancelled product is getting delievered and the product which have asked for replacement that is can (Flipkart) ^Closed

I have ordered some candles which were delivered to me broken and damaged out of ** * we're in miserable conditions and the product was so called in no return policy which is itself a big nonsense and then I have tried multiple ways to get in t...

Apr 15, 2023 by Nashra Siddiqui

By mistake order refund my money (Meesho aap ) ^Closed

Sub Order ID ************_* Refund my money...

Apr 13, 2023 by Amrita rana

Bad customer service and Agents (Netplus Broadband) ^Closed

I have been using Netplus from last one year. Several times the internet stopped working, and to solve the issue, i have to call agents several times. Three times my customer id is blocked because of these agents who take money and do not recha...

Apr 13, 2023 by MANINDERPAL SINGH

Fraud by Glantor X Nation Choice Award info glantorx com (Glantor x) ^Closed

My Father received a link to pay amount of **** from Glantor X Nation Choice Award (info@glantorx.com) and unexpectedly my father linked on the link and the transaction was done. We are asking for refund but no response from them. We request...

Apr 13, 2023 by Mercy

Deposit Amount not refunded (Nobroker) ^Closed

I have rented an apartment through NoBroker Services. I have paid *,**,*** as Advance/Deposit for the booking. I vacated the premises on February last week as my contract was terminated. Nobroker still hasn't returned my deposit amount after...

Apr 12, 2023 by Yasvand Kumar

Negligence of authority (Delhi Development Authority (DDA)) ^Closed

Hi, I am a resident of Saket, New Delhi. I have taken a temporary membership for DDA sports complex, Saket for swimming. They charged me for * months and assured that the swimming is going to start form *st, April, ****. Today it has been ** da...

Apr 11, 2023 by Nikhil Mishra

Refund not sent and parcel is not picking up (Flipkart) ^Closed

I ordered a "Flipkart SmartBuy ***° Spin Blue Bucket Mop Set with single Microfiber Refill Mop Set", and the order was delivered with the missing item, I placed a refund for this item so many items almost * times but no one is coming to pick ...

Apr 10, 2023 by Yogita Mishra

Delay in delivery of product (Jiomart) ^Closed

Order no. *****************W *. I ordered this item on * April **** and then it was showing an expected delivery date of * April ****. On * April, the app showed a new delivery date of * April, on * April it is showing a delivery date of ** ...

Apr 10, 2023 by Chitranshu Kumawat

Flipkart Seller cancelling refund of wrong product (Flipkart) ^Closed

Dear Voxya, Please help me to get refund from Flipkart. They have delivered me red coloured polyester suitcase but it was written as blue polycarbonate suitcase. I requested return but they said that ** rupees will be deducted for return. Then...

Apr 08, 2023 by SHIVANI VALECHA

Return and Refund not initiated (Flipkart India Private Limited) ^Closed

purchased Asus Vivobook laptop worth Rs ***** from Flipkart on **th March and it was an open box delivery. That physical condition of the product was good but the screen has flashing or fluctuation problem and speaker quality too were not good....

Apr 08, 2023 by Rupak Dutta

Refusing refund forcing for replacement (millian cases) ^Closed

Dear sir, .i have orderded a phone cover from millian cases website for rs. ***. Cover quality was so poor so i had to teturn it. I dont like any of product available at ur site. So why are u forcing us to for excahge that too ...

Apr 06, 2023 by rajin verma

Issues in repairing service (Laptop Points Millenium Plaza) ^Closed

Dear Voxya, Please help me to get my money and charger back from this repairing shop who deceived me and stolen my laptop charger. He has taken so much money for repairing but repaired nothing. My laptop is not working and even stolen my charg...

Apr 06, 2023 by SHIVANI VALECHA

3 ARTICLES MISSING FROM PACKAGE (PUMA) ^Closed

Sir, I have placed an order on https://in.puma.com on **/**/****. My order number was *********. They assigned the xpressbees to deliver the shipment. The tracking number of the shipment was **************. * (Four) items were supposed to ...

Apr 06, 2023 by MUEEN SHAH

Money not transfered in my betway account (BetWay sports ) ^Closed

I have added **** rs through UPI in my betway account its been * days now my payment is debited from my account but its not credited in my betway account yet... please help me to fix it asap...

Apr 04, 2023 by Rishi Jain