ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not delivered (shadesltd on instgaram) ^Open

I ordered pant blazer set on **th March **** from Shadesltd. I messaged them after a week to check if the item was dispatched. They said it was dispatched from their end and would reach me in * days. I waited for a week, since I did not receive...

Mar 27, 2024 by Lalitha Sathish

Exchange value for my phone is not given fair Value and damaged my phone (Flipkart) ^Open

I have ordered a new phone on exchange from flipkart. While ordering my phone’s exchange value was showing **,***/-. And when delivery boy came and check the product they give ****/- is the exchange value and I was mentally disturbed. Wh...

Mar 27, 2024 by Paramesh Gujjula

No item delivery and seller not responding (Bangalore Collections) ^Open

I ordered * salwar materials on **th March. I was told I would be sent tracking ID next day. I didn't receive any ID, seller says he dispatched. But I didn't receive it till now. Since * week he is not even responding. neither is he refunding m...

Mar 26, 2024 by Anjali V Murali

Want to return the order and want money refund (Meesho aap ) ^Open

I ordered a lehanga choli set from meesho application on ** march ****. when I get the order it was completely different ,then I applied for return the order on ** march **** ,delivery agent came and said he was not able to return it because it...

Mar 26, 2024 by mridul kumar prajapati

Reliance Digital New AC Stopped working within which is not fixed replaced (Reliance Digital) ^Open

I had purchased Haier AC from Reliance Digital which stopped working within **days. I had made multiple calls and for both show room and resQ support team both failed in addressing issue as per the their given timelines and finally show room pe...

Mar 25, 2024 by Raghuram Ganjikunta

Fake product received (Crazyvit) ^Open

I received fake product and delivery man refused to return it on time of delivery he said to contact support but Delhivery support said to contact seller but there is no way to contact seller...

Mar 24, 2024 by Mohammed shaheed

Got scammed (Guru Maa Deepika) ^Open

I consulted her on Instagram and she said she will get my ex back to me in * days. But it's been a month now and nothing has happened. She took a lot of money from me for this. I got scammed. I want my money back. Please help....

Mar 23, 2024 by Chhanak Agarwal

Package not delivered (Amazon) ^Open

The product : Sony Playstation Console was to be delivered along with * other products in * shipment. The delivery person came to deliver * of the * products and took delivery OTP from my wife saying the third product will be delivered by a dif...

Mar 20, 2024 by Ishaan kaushal

Fraud Talkcharge Wallet (Talkcharge wallet) ^Open

Sir I mailed many times to talkcharge wallet customer support team regarding " unable to complete my recharge".They didn't reply me yet. Two month is already passed and now I am receiving default mail to take priority pass for further transacti...

Mar 20, 2024 by Darshana Devi

Wrong item delivered instead of ordered item (Meesho) ^Open

I placed an order of Mother and daughter combo for Rs ****/- and received the pack and the pack infront of delivery boy we both shocked there is a small saree worth ***/-. Such a open cheating by Meshoo. I called to meshoo people in all possibl...

Mar 19, 2024 by Naidu Dadi

Amazon Refund Pending For More Than 15 Days (Amazon India) ^Open

My ongoing experience with Amazon has been deteriorating steadily. A recent incident involved the loss of a returned product by their delivery personnel, with the refund still pending and the explanation given being "Your Package is Lost." More...

Mar 19, 2024 by Anshul Kumar

Big Bazaar Future Pay Wallet Refund pending since Feb 2022 (big bazaar (future retail ltd.)) ^Open

Big Bazaar Future Pay Wallet Refund of Rs. *****.** is pending since Feb ****. I have reached Big Bazaar and Smart Bazaar multiple time, but didn't received or able to use wallet money Rs. *****.** ...

Mar 17, 2024 by Shriram Subhash Mathe

Package not delivered and money store credit not refunded even after taking back goods They have not (Mode De Madames Llp) ^Open

They have not yet delivered my package amounting to INR **** (order no. ****) and also not refunded amount of INR *,*** (order no. ****) even after after taking back the goods, saying that they will give store credit and wont refund the amount,...

Mar 17, 2024 by Shrishti Tyagi

PACKAGE NOT DELIVERED (Dryfruitvala Food Industry Private Limited) ^Open

Dryfruitvala has not delivered my order and this was a prepaid one. Emailed them and also contacted them on WhatsApp but there is no response....

Mar 17, 2024 by YUGANT

Payment not released (Dafabet ) ^Open

My INR ******/- is not released by dafabet ...

Mar 16, 2024 by Govinda

Worng product not return (Myntra) ^Open

I ordered a shoes of adidas from Myntra but I got different design shoes of adidas from which I ordered then I complained about this to Myntra but they rejected my complain and saying that we cannot return this blazer...

Mar 16, 2024 by RAJESH KUMAR

Amount deducted online two times but refund not received (Reliance smart bazar ) ^Open

Dear team, I have paid two times of rs. ** for buying a amul butter by Kotak digital rupees. After deducting my payment there employees said we have not received amount your payment will refund with in ** hours please pay again, I paid aga...

Mar 16, 2024 by Tarun Arora

Exchange not happening Not friendly to customers at all (Limeroad Online Shopping Website ) ^Open

My mother ordered * pants (XXL) as she used to before but this time they were big to her. She intended to get them replaced but unfortunately fractured her foot. So she got * days late in her * week return policy. The item is packed and tagged ...

Mar 15, 2024 by Vidya Iyer

Missing quantity (Meesho) ^Open

I ordered * playmats on **/**/** and on **/**/** I recieved only one mat and opened the parcel on * March and ask to the delivery boy I received one so he said your * parcel will come so I wait for it.on *th March I * times in meesho and told m...

Mar 15, 2024 by Prerana Negi

Delivered defect product it has been repaired for 2 times under warranty and I am still facing an is (Flipkart) ^Open

I have been raising a service request under warranty and there is no proper response and no proper service provided by the customer support team...

Mar 13, 2024 by Nikhil Kumar

Refund not given for money back plan (NO BROKER COM) ^Closed

I have enrolled for money back plan on Jan** ,**** for my property listing in their site to rented out my property In mouliwakkam.after **th day on March **,I got call from no broker customer care stating they are not servicing that area..then ...

May 15, 2023 by K.RATHNA PRABHA

VLCC not refunding the money (VLCC Health care Vatika City Centre Sector 49 Gurgaon) ^Closed

This is regarding a fundamental refund issue I am facing as a customer with VLCC. I had come for a free consultation session on **th Feb **** at VLCC Vatika city market, Gurgaon sector ** at around * pm. During the appointment, my requirement w...

May 14, 2023 by Sidharth B

Refund not given and not responding for calls or emails (FAVOBLISS) ^Closed

I ordered a portable BlueStar AC for RS : *****/-. And for * week I have not received any update from them. So next week I send an email to them and after *-* days they gave the reply that they can't deliver the item because their dealers are f...

May 12, 2023 by Renjith TR

Service not provided Refund not issued (Nobroker) ^Closed

I have paid for commercial money back plan for tenant search for about Rs. **** on **th April ****, they have denied the service after the payment which they mentioned that they can provide the service before the payment. I have been following ...

May 12, 2023 by Karthik Raj

Package not delivered (Amazon) ^Closed

I ordered Iphone ** with exchange of old phone * plus, it was suppose to be same day delivery, but after * days delivery agent came and requested old phone for verification as per Amazon process, i need to give old phone with Amazon installed s...

May 11, 2023 by Hemant Mahabal Sharma

Hidden charges (Nobroker) ^Closed

Hi While enquiring for rental no broker team said no charges needs to be paid During the booking of house they charged 7000...

May 11, 2023 by Niveditha

MIG FLAT (Nagarnigam jabalpur) ^Closed

I have booked mig flat in nagar nigam jabalpur in **/****.booking amount was ******.now i need my amount back cause there is no chance of construction mig flats...

May 09, 2023 by Manish bairagi

TDS Refund Not Received from Flipkart (Ekart Flipkart ) ^Closed

We Djax Technologies Pvt Ltd, having the office at, ***, E*, *th Floor, SM Towers, Race Course, Coimbatore, Tamilnadu – ******, to state that we have Couple of seller Accounts under same management in Flipkart seller portal in the below menti...

May 04, 2023 by Raja

Score given IDP TEST (IDP IELTS EXAM) ^Closed

consumer did not expected the score he got less but he cannot revaluate the score fees is higher so he felt mental agony he needs the losses he got from the company...

May 04, 2023 by Goutham Reddy

Return refund (iBISfab website ) ^Closed

I ordered a pure linen saree but they sent cheap quality silk saree so I'm requesting return..they are not responding......

May 04, 2023 by Subhashini M

Withdrawal not credited from last 24 days (Parimatch india) ^Closed

This is to bring to the notice that Parimatch has not given my withdrawals of ***** INR dated **/**/**** and mentioned in my Account as successful, on a conversation with them they are only giving false assurance about it that it will be done i...

May 03, 2023 by Siddharth Jain

LED Android TV (Candes Technology Private Limited ) ^Closed

दिनाक **/**/**** को टीवी रिप्लेस हो कर आ गई तो उसे चेक किया तो ओ चालू नही हो रही थी फिर उसके वीडियो और फ...

May 03, 2023 by Vijay BHASAL

Cancalation of trail pack n refund (Byjus) ^Closed

Hi My name is Avni Chaudhari ,I took byjus ** days trail pack for my daughter on **th March **** and mailed byjus for cancelation on **th March **** but and called customer care for last * month for refund but no proper response.. I wanted to r...

May 02, 2023 by Avni Chaudhari

Refund not initiated (Myflowerapp) ^Closed

I ordered flowers from this site and they didn't update for my order for a week. They cancelled my order by saying they don't have services currently in that area which was not mentioned when I ordered. They gave me a voucher code of my money s...

May 01, 2023 by Gurleen Kaur

Refund not done (Myflowerapp) ^Closed

I ordered two cakes to be delivered on the same day on **th April ****. They called later that day and said it couldn't be done because of certain circumstances. So I asked for a refund to my bank account and they said ok. It has been ** days a...

May 01, 2023 by Vishnu K

Return exchange was shown on website but its a fruad (Diya jewellery ) ^Closed

I have ordered a piece of jewelry, they showed return is available but after receiving the product it is a fake not even worth ** rupees, but i payed ****, i contacted seller to his number, he didn't answer then I sent a message to him saying t...

Apr 28, 2023 by dharani

Bharat pe account got blocked (Bharat pe) ^Closed

I am not able to receive payment on my QR code nor I am able to withdraw the amount which has already been collected by me the message shown is "Withdrawal on your account have been blocked temporarily". Please ensure that you release the am...

Apr 26, 2023 by NAVANDAR AGENCIES

Practice class not working (PLANET SPARK) ^Closed

*. I have made my payment on **th of April and requested for Class on **th and **th April, It didn't happen, on calling Nidhi Repeatedly, Class started on **th April *. Out of my * hours class, the trainer took only * Hr ** min of class, * st ...

Apr 24, 2023 by Rajendra Prasad

Item missing (Zomato Pizza Hut) ^Closed

I ordered * items from zomato but only * items came to me and the pizza which was there was very bad and its rate was very high All my money was wasted when food item was required then food not available Subha calling and saying now will deliv...

Apr 23, 2023 by Rajat

Broken product received with missing parts (Flipkart) ^Closed

I bought a Zigma *** ml anti dust ** inch fan from Flipkart. Received broken blades, no nut Bolt for wall hangings, no smaller parts to attach the head gear with the motor. Replacement window closed without noticing. No refund of money. ...

Apr 22, 2023 by Debashri Banerjee