E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Duplicate product sale for me ( Helios Watch Store By Titan SCF 28 near Tanishq Jwellers Phase Sector 60 Sahibzada Ajit Singh Nagar Punjab ) Open
MAINE **/**/** TIME-**:**PM KO HELIOS WATCH STORE MOHALI SE FOSSIL BRAND KI WATCH BUY KI THI.WATCH ME KUCH TIME BAAD PROBLEM START HUYI JAISE KI AUTOMOTACI DATE AND TIME AAGE PICHE HO JANA TO MAIN INKE STORE PE GAYA OR BOLA KI ISME PROBLEM AAR...
Nov 30, 2023 by virender verma
Okaya EV Faulty Vehicle provided (Okaya EV) Open
Complainant purchased Okaya Freedum Vehicle from Flipkart India. While taking delivery, the complainant found they were provided a used and faulty vehicle. Complainant was harassed by the company providing fake promises for resolution yet n...
Nov 30, 2023 by Teerth Nilesh Warang
FRAUD Service not provided as promised (Onairmedia) Open
I hired the services of On Air Media for Radio promotion of My Hindi feature film as PROMOTION right before the release. No Activity logs were provided except first * days… not to mention the kind of loss my project gone through due to lack...
Nov 30, 2023 by Ganga mamgai
Faulty product delivered (Tata Cliq) Open
Tata cliq delivered damaged product. Return was initiated and the product was returned. However they rejected the refund saying quality issues. I have raised a complaint with Tata Cliq but they are not taking action....
Nov 29, 2023 by Rani Tummala
Fraud by prepayment task (Ignite media group limited ) Open
They asked me to pay ****rs forcing me to pay to get ****rs again to withdraw thus amount they asked to pay ***** and then later to with draw ***** to pay around *lakhs and then suspected as it's fraud and requested them to return back my payme...
Nov 28, 2023 by Gurram Pavitra
Product changed (Express bees) Open
I applied warranty claim for my smart watch (boat storm pro call charcoal black) in boat company which was picked up by expressbees courier company after picking up my smart watch and before reaching boat company for claiming my warranty before...
Nov 28, 2023 by Aadil
NON SUPPLY OF MEESHO PRODUCT (Meesho) Open
I ordered a Trendy Women's winter coat costing Rs ****/- vide ID ************ on **th of November and paid amount online on the same day. The product not supplied phisically but MEESHO saying that the product supplied on **th of November based ...
Nov 27, 2023 by Sathian kk
Partiality Favouritism Unfair Decision and Negligence causing Inconvenience to the Customer (Phoenix Mills) Open
The 'Gold Bar Challenge' Contest was conducted by Phoenix Marketcity Mall (Phoenix Mills Ltd.) from **th October, **** to **th November, **** daily from **** Hrs to **** Hrs. The Eligibility to Participate in this Contest was that the Particip...
Nov 27, 2023 by Sunny Dubey
Deficient Service (Panasonic life solutions IndiA Pvt Ltd) Open
I, the above deponent do hereby solemnly affirm and declare as under:- *. That I am the Petitioner in the above case, thoroughly conversant with the facts and circumstances of the present case and am competent to swear this affidavit. *. That...
Nov 27, 2023 by Ragini Singh Dwivedi
MGL meter installation not done in 90 days (MAHANAGAR GAS LIMITED) Open
I had cleared all the payments to the MGL in month of Aug-**. Then i requested MGL to do the meter installation but i am always getting false commitment that we are working on your request, your request has been escalated to department etc. but...
Nov 27, 2023 by Kiran Tamhane
Delivered display damage monitor (Flipkart India Private Limited) Open
I Got This Order Delivered By Flipkart On **th October ****. Box Was Opened By Flipkart Delivery Person And All Items Were There And No Physical Damages Found. The Monitor Was Installed Same Day And Found That There Is No Display On The Screen ...
Nov 27, 2023 by B MOHAMED RIYAZULLA
Fraud by Gomechanics (Gomechanic) Open
Today i availed a service for battery change and was charged Rs **** for a battery which at market is selling at Rs ****, surprised to see such high prices of yours. One can expect that due to the huge setup cost(as the company is in loss) plu...
Nov 25, 2023 by saurabh thukral
Defective Product received denied refund for return (Cellbell) Open
I received chair with defective hydraulic, tilted seat, missing parts and a faulty hydraulic cover. Despite numerous interactions with customer support, the proposed solutions involve a **% refund deduction or a partial replacement. They took *...
Nov 25, 2023 by Abhiraj Sinha
Delivered wrong product and not returning back (Karlaa Flames) Open
Upon receiving the package on **-**-****, it became evident that the contents did not match the product I had ordered. Instead of the [matt blue zippo fuel lighter], I received [shiny blue zippo fuel lighter]. This error has not only inconvenie...
Nov 24, 2023 by Lalit Sharma
No response after recieving 100 amount (Airster Techno World Private Limited) Open
We paid ₹**,***.** as per terms mentioned in the quotation on **st September, **** and then they stopped receiving our calls and attending to our messages. Moreover our order was also cancelled from our client due to delay....
Nov 24, 2023 by Aliasgar Godhrawala
BYJUS not responding to refund request (Byjus) Open
I did registration of my * year old son with Byju in last month on **th oct. During registration we been told that we will receive everything within ** working days on my London address but nothing worked like that. I paid all the course fee of...
Nov 23, 2023 by Rohit Gaikwad
No refund after cancellation (Byju s) Open
Hi, We were tricked by byjus on buying the * year subscription for my kid as they mentioned you can cancel the subscription within ** days without any questions asked. Thinking of the trial period I paid rupees **,*** on **rd Sep ****. With...
Nov 23, 2023 by Satish Sreenivasa
Torn old cutting cloth delivered (Meesho App) Open
i order anarkali kurta but delivered torn, old, cutting cloth from delivery boy, when initiated return product delivery boy did not received the old product, plz help and resolve the problem and refund back money, paid by online by me...
Nov 23, 2023 by SUPRITEE GUCHAIT
Deposit refund and loss compansation (Olymp Trade app) Open
In olymp trade application many times deposit done successfully but not reflected in this application. So the money debited from my account. And also so many money loss in this app....
Nov 23, 2023 by Chaithra Jayan C
Gst billing not provided by atomberg (Atomberg Technologies Pvt Ltd) Open
i placed order atomberg official site. i had put all details of mine. after paymnet done, i realise that gst details not taken from me. i contacted but their number is not connecting. i emailed them to cancel the order and refund me because gst...
Nov 23, 2023 by Rupesh Rathod
Didn t give service as promised (Mayur Valves System Private Limited) Closed
They offered global seller on a condition that **% advance to be paid upfront and balance once you get busines, then they forced me to pay full payment and told that we will provide same service for * years at no extra cost, all the inquiries g...
Mar 08, 2023 by Shalin K Patel
Not refund the money and not cancelling emi (Planetspark) Closed
I have enrolled my son for this course on *st Feb ****.Due to some personal issues I decided to cancel enrollment on *th. I talked to councilor Ankita Mishra and asked her to cancel enrollment. I called Mr Sannan Ahmed but he did not respond to...
Mar 08, 2023 by Pradeep Godse
Hello sir my order faild but money debit my account please refund my money (Titan Company Limited Tanishq ) Closed
hello sir my order faild but money debit my account please refund my money original payment pleasem ...
Mar 06, 2023 by Ashok Saran
Fraud on debiting the EMI (Propelld) Closed
My online course with Great Learning for Full stack got closed in between due to health issues on December-**** for which Loan Partner was Propelled. Since I was unwell and was going medical treatment did not check my account. I have an unautho...
Mar 06, 2023 by Vinay Kumar Kulkarni M
A damaged product stuck in return status for 37 days (Amazon) Closed
Hello Let's start this email with a few points. *. I'm a genuine Amazon Buyer. *. I have NEVER returned an amazon product. *. I have been a loyal customer and my trust is now finally broken. I'm writing this email after numerous t...
Mar 04, 2023 by Ashish Gurbani
Online course refund (codingninjas) Closed
I have paid ***** credit card payment and **** phone pay on ** January **** to the online course on Coding ninjas. It is mentioned for the course that we can ask them for refund of the course if we not satisfied or any reason. I have waited f...
Mar 02, 2023 by Farooqui Owaise Khalilahmed
Refund not credited (STATIONERY BAZAAR) Closed
I have ordered a stationary items in a website Stationerybazaar.com on January **, **** for Rs.***/-. The package was dispatched but delivery not happened & on Jan **rd the package has returned to the seller. Its been more than ** days I didn't...
Mar 02, 2023 by Anil Kumar S
Refund issue (Byjus) Closed
I enrolled my son for coaching classes in Byjus on *st Feb. I was told that there will be ** days trial period which will start after orientation and once i get Tab, nothing will be charged to me on cancellation and all money will be refunded. ...
Mar 02, 2023 by Nilesh
Package not delivered (Mayflower app ) Closed
I had ordered cake (Order no.*********) for my friend who is staying in other city. I booked the order * days in advance. On particular day when I tracked the order it was showing out for delivery, but not delivered to destination. I have mail...
Mar 01, 2023 by Mahendra Shresta
Refund delay by 25 days (Flipkart) Closed
Hi, INSTA ART Makrana Marble Chakla with Wooden Belan Rolling Pin & Board Green,Multicolor Seller: anandempire ₹*** I have placed an order in which part of the order was missing at time of delivery have placed **-** times to retur...
Feb 26, 2023 by Nashra Siddiqui
Fampay Money not received (Fampay) Closed
Money was debited from my brother's account but not credited to my fampay account ....
Feb 26, 2023 by Hanif Ahmed Barbhuiya
Refund not recevied (Cashify) Closed
Hello sir/mam I ordered Xiaomi redmi note * *+*** on **/**/**** ORDER #SR***** and that order was cancelled and ****.**rs refund is not received to me i talk cashify app executives they every time said refund is success please talk to bank ...
Feb 24, 2023 by Jatin Bhatia
Return pickup not generated while time line is crossed (Jio mart) Closed
Sir, ** January ko maine Jio Mart me apne defective product ke liye return ka request send ki thi jabki Jio Mart ki Policy ke hisaab se * days hi hota h return ya fir refund ke liye aur mera itna time barbaad hua hai.. ** January se hi main cus...
Feb 22, 2023 by Annu Mishra
No refund given (Byjus) Closed
I have bought a BYJU'S IAS online program for ***** through emi * weeks ago. I was promised that I will get a refund if I'm not satisfied with the course. But When I tried contacting the agent, she didn't pickup the call. and I tried contacting...
Feb 21, 2023 by AKASH CHAND
Cake not recieved (Myflowerapp) Closed
I ordered cake yesterday with the estimate time for delivery was between *:** pm to **:** pm but till now the product is not delivered and even I am not to track my product. ...
Feb 19, 2023 by Zeba rizvi
Fake promise package not delivered in time (Pepperfry) Closed
I needed Mattress on urgent basis. Made enquiry on pepperfry app. Pepperfry Associate 'Mansi' called me and promised that delivery will be done by or before **th February. I also mentioned explicitly that I need on or before **th February else ...
Feb 17, 2023 by SHUBHAM RAJ
Water purifier return 9900 (Flipkart) Closed
Mere purifier me kuchh part missing the to usko return ke liye request Diya hua hai to ye Flipkart Wale kuchh karte nahi hai aur return ko leke Jo issue tha woh resolved ho gya hai aisa ata hai.. jab call krte hai to Aisa bolte hai ki aapka com...
Feb 16, 2023 by Dushyant vaidya
Packaged Undelivered No Refund (Meesho) Closed
I ordered a product through Meesho app on *st Feb ****. The promised delivery date was *th Feb ****. But its been ** days, I've not received my product. On **th Feb ****, I requested for refund but Meesho didn't issued any refund. Instead they ...
Feb 15, 2023 by Munishwar Maurya
I want to return product ethnic dress marble blue colour due to size problem but there is no respons (flipkart shopsy ) Closed
I want to return product riya fashion ethnic crop top palazzo Jacket marble blue colour due to size problem but there is no response from shopsy flipkart I need response...
Feb 15, 2023 by Shubhangi Rathod
Fraud (Unknow Person) Closed
Automatically debited from my account...
Feb 13, 2023 by Rajesh Peddineni
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's