ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

New Thomson led tv from Flipkart Delay for TV repair (Thomson TV from Flipkart) ^Open

I bought a Thomson TV from Flipkart, delivered on ** March ****, Installed on ** March ****, display gone on ** March ****. There was option to replace the TV but Flipkart didn't allow, redirected to Service Center, SPPL. Customer Care number d...

Apr 05, 2024 by KRUTARTHA BAG

Bank account cash back (Talkcharge wallet) ^Open

He is providing every month cash back on deposit, *st month not credit , he said wait ** to ** days , till now not credit no response from support team ...

Apr 05, 2024 by PRASANNA KUMAR

Incomplete Order Delivered (Nykaa ) ^Open

I had placed an order with ** items and received only a very small part of my order. the customer service is awful and extremely unwilling to help. they first said they would refund me and then kept opening my case and increasing the timeline t...

Apr 04, 2024 by Pooja James

Sent used products which is underwear dirty and have objectionable item on it (Ajio Reliance Retail Ltd ) ^Open

Hi, I Am Writing To File A Formal Grievance Against AJIO (Reliance Retail Ltd) Regarding A Recent Purchase I Made Which Has Caused Me Significant Distress And Embarrassment. I Have Purchased * Product From AJIO (Reliance Retail Ltd) On *th Marc...

Apr 03, 2024 by Mayank Gupta

Broken Seal Product Delivered (Jio mart) ^Open

i ordered a boat immortal **** wireless headphones from jio mart but when i received it the boat seal on brand box was already removed on top of that the product is defective as while playing games the audio is bugged. i asked jio mart for retu...

Apr 03, 2024 by Anuj Kuhar

Refund not issued since December 2023 (Nice Maple) ^Open

I had placed order for sofa set with nice maple on **th Nov **** which was estimated to b delivered within **-** days, as I did not receive any update from Nice Maple on my order I contacted them various time in the end only to be told that th...

Apr 03, 2024 by Jelecy Ferrao

Order not delivered (Cradlehut com) ^Open

This company has been advertising regularly on Social Media (Instagram, Facebook). One of the products being showcased, Cycling Helmet, caught my fancy and I ordered it, prepaid (as that was the only option) on **.**.****. I received a confirma...

Apr 03, 2024 by Vishal Chowdhary

Flipkart fraud and harassment (Flipkart) ^Open

I had ordered a *x* feet * cushions * seater double foam fold out sofa cum bed from Flipkart on February **th and had received it on March *nd. Upon checking, we found that the sofa was unworthy of usage as it was very hard and uncomfortable. F...

Apr 01, 2024 by Atreyee Chakrabarti

Ordered iPad and received Lenovo Tab (Flipkart) ^Open

Sir ipad pro order kiye thyy leh keen kuch aur hee Mila Lenovo ka tab hain aur jiska address tha woh sports shop ka address tha adarsh Singh naam hain aur product Open box delivery mein tha leh keen courier boy product open kr keh nhi diya only...

Apr 01, 2024 by Manoj kumar

Packet not received (Meesho) ^Open

i have book order no. ************_* on messho, they send msg that this order is delivered. **.**.**** i chat with messho customer care that this order is not delivered to me not received any call from delivery boy not received any OTP. How can...

Apr 01, 2024 by Priti Sharma

Flipkart intentionally not processing refund (Flipkart) ^Open

I had bought a sofa cum bed from Flipkart for **** rupees. The product was labeled as "Returnable within ** days" on Flipkart. But even after applying for a return and refund, they are intentionally delaying the process and it has been ** days ...

Apr 01, 2024 by Ritabroto Ganguly

Did not deliver the order (vlebazaar in) ^Open

I ve order a wireless keyboard mouse combo on **th of March **** from Vlebazaar.in ecommerece site amounting to Rs. ****/-. From **th March to till now the order has not been shipped yet, when I am trying to talk to their customer executives th...

Apr 01, 2024 by Niladri Ghosh

Order not delivered (Urdu Bazaar) ^Open

I have ordered few book from urdubazaar.in ( Urdu Bazaar on **th March ****.. i have paid online.. I have received the order confirmation email… But now its been * days no update.. Now i see , their email is not working , neither their help n...

Mar 30, 2024 by Salman Khan

No refund from Addmecart (Gwsdd E-commerce Pvt. Ltd) ^Open

I ordered a computer monitor from Addmecart and I was promised to get the product delivered within * days. However even after ** days I didn't receive the order. So, I contacted Addmecart via email as the telephone numbers doesn't work. I asked...

Mar 29, 2024 by Anuj Sinha

Misbehave of staff (Zudio jodhpur ) ^Open

Hi zudio team Date ** When I went to your store, after making the sales return invoice store voucher, after * hour when my turn came on the counter, the salesman said that the change cannot be done today due to the server being down. So I requ...

Mar 28, 2024 by Manohar Ram Bishnoi

Unauthorized deletion of website (Godaddy com) ^Open

My website and domain were originally registered on Hostinger. However, I shifted them to GoDaddy.com for a better experience. I paid a total of ****.**Rs for the transfer. Initially, I was on a monthly payment basis, but due to some issues, I ...

Mar 28, 2024 by Amit

Products are not delivered from (Royaloak Furinitures) ^Open

Ordered ***** worth from www.royaloakindia.com on **th Feb **** and the delivery date was on March **th. Till date products are not delivered and when I reached out to their customer care they are just making false promises by giving some tenta...

Mar 27, 2024 by Arjun G

Cheating By Dafabet (Dafabet ) ^Open

after wining amount of INR ******/- dafabet refuse to pay ...

Mar 27, 2024 by Roshni

I have account in parimatch and suddenly its got blocked (Parimatch app) ^Open

I have account in parimatch and suddenly its got blocked. After communication with the chat team, they replied to provide verification documents such as an Adhar card, PAN card, Selfie with an Adhar card and Card statement. After that, for mo...

Mar 27, 2024 by Nitin Sharma

Package not delivered (shadesltd on instgaram) ^Open

I ordered pant blazer set on **th March **** from Shadesltd. I messaged them after a week to check if the item was dispatched. They said it was dispatched from their end and would reach me in * days. I waited for a week, since I did not receive...

Mar 27, 2024 by Lalitha Sathish

Wrong Product Delivery (Flipkart) ^Closed

I ordered a pair of Nike shoes Flipkart. However, I received a different shoe than what I ordered. However, Flipkart says it was an open-box delivery and I should have opened the box at the time of delivery. But the delivery person never asks ...

Jun 01, 2023 by Sumit Parkash

Refund denied by Upgrad (Upgrad Education Private Limited) ^Closed

Enrolled for the Full stack development bootcamp program - December **** batch organized by Knowledge Hut Upgrad. Experienced discrepancies with their course and requested refund. Not happy with instructor and raised refund request just after a...

Jun 01, 2023 by Srujana Desai

REFUND NOT INITIATED (Eisbera Fashion Stuido) ^Closed

I bought a dress from Miss Panimalar who is the owner of Eisbera fashion Studio,Since the dress fitting was not good she agreed to take the dress back and intiate the refund since the cost of the dress was **** she initially paid back **** and ...

Jun 01, 2023 by Susmitha

Wrong bed Delivered (Pepperfry) ^Closed

I ordered a queen size bed from pepperfry which was solid wood on description. On delivery i saw it was engineered wood. Pepperfry does not reply properly and say that it can be repaired, even though their carpenter says other wise....

May 30, 2023 by Rikshit Rawat

Refund not credited (touchlcdhouse) ^Closed

I booked mobile sparepart on **/**/**** but still I didn't get any refund from touchlcdhouse they told me within one week money will be credited to your account and product also out of stock ...

May 30, 2023 by VIGNESH S

Refund Denied (Livspace) ^Closed

I have contacted LIVSPACE Vadodara Gujarat Centre for interior work of my apartment. In the *st meeting I have revealed my Budget. According to my Floor Plan I have given a quote *.** Lakhs and I was promised that this shall vbe reduced once an...

May 29, 2023 by Ahmar Shafi Siddiqui

Order not placed money taken no refund processed (Lenskart) ^Closed

On **th May, **** Kavesar Lenskart took my purchase and accepted my money via credit card. I find out next day that no Order ID is generated and no purchase was ever recorded.Blaming as System Glitch. My refund is not being processed. All r...

May 28, 2023 by Neha Mahadik

Refund of advance payment from Nobroker for Interior design services (Nobroker com) ^Closed

I paid advance of *% to Nobroker for the interior design services for my Flat at Mumbai. I requested to discontinue the services as there is delay for handing over my new flat by Builder. The design was not started and not a single site visit ...

May 27, 2023 by Pravin Shelke

Refund now credited (Ajio) ^Closed

I had ordered a footwear worth rs **** on **th may **** but on **th may they had canceled my order. bot still I don't get refund ...

May 27, 2023 by Chandni Adesara

Lost rupees (Users ) ^Closed

They started by giving *** rupees initially for some tasks, ** per task, etc. They then started with **** and we got **** back. Then they started with **** and said you need to invest ***** to get ***** rupees. We invested *****. Again now t...

May 26, 2023 by Aleti Nageshwar Reddy

Return not accepted (Flipkart) ^Closed

i have ordered shirt but received jeans instead of shirt and delivery boy didn't accept saying that he want unboxing video of package ...

May 24, 2023 by Anish Kumar Sah

Zara pickup completed bt no refund intiated (Zara) ^Closed

Order number ***********....after getting my order after so much difficulties with no coperation from zara i intiate pickup immediately as i don't wanna order anything from them..same day my pickup created and pickup done..there is no confirmat...

May 23, 2023 by Nikita kumari

Pending payment (Nios board) ^Closed

on **th may i paid rs **** for admission in senior secondary block * stream * **** admission. money deducted from bank but nios showed me pending payment status...

May 22, 2023 by vaibhav pratap singh pal

Continuous unprofessional behavior and mental harassment by customer care team package not delivered (Myntra) ^Closed

I ordered Bata men black solid formal Oxford shoes worth Rs **** with my credit card on *st May login through my phone number l...

May 21, 2023 by Akshay Rao Pawar

Ajio not picking up my order (Ajio Reliance Trend) ^Closed

Complaint number COM*********** .i raised a complain on **th may for pickup and it suppose to get pickup by **th may bt they don't bother to do so..and according to product return policy product return last date is **st may ...they are cheatin...

May 21, 2023 by Nikita kumari

Pari match account withdrawal is successful but not credited to my y (Parimacth APK) ^Closed

Pari match account withdrawal is successful but not credited to my account is customer service not given to response ...

May 21, 2023 by Bharath Kumar

Damaged food delivered (Swiggy Bundl Technologies Pvt Ltd ) ^Closed

I made an order of pizza from swiggt on *th may ****. Order id ************ I received order with packaging intact. I paid cod of *** for entire order. But that's when I found out one of the pizza was damaged due to mishandling by swiggy del...

May 18, 2023 by Ruchi kag

Refund not initiated (Meesho) ^Closed

Mam they picked my returned parcel on ** may but they refused to iniated my refund on **...

May 18, 2023 by Deepshi Agarwal

Didn t get refund from oda (Oda classes) ^Closed

I have admitted my son in oda class after their demo course, though i am confident in joining him for the master course the teachers convinced me continously. They said u try for a week if he is not comfortable then you can get refund. Then i s...

May 16, 2023 by Maheswari T

Refund not processed (Vle Bazaar) ^Closed

Order ID: #******* I Ordered A Bluetooth Headset. And Recvied A Defective One. So, I Placed A Return Order. Order Was Successfully Returned To Vlebazaar. * Months Back. But Still, I Don't See Any Refund From Vlebazaar. All They Say Is ...

May 15, 2023 by GIRISH P