E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
My property has been damaged while the cleaning service (Urban Company) Open
I had taken services from urban company on *st September**** for cleaning bathroom , they used chemical which spoiled my Kota stone , I had mentioned in the review that I am unhappy with the services , they didn't take any action , I took next ...
Dec 06, 2023 by Purvi shah saggu
Victim of MobiKwik ZIP Paylater fraud (Mobikwik) Open
A financial fraud has happened to me of Rs. **,***.** on */**/**** through MobiKwik e-wallet (Zip). I received * calls on */**/**** from the number *********** (MobiKwik Support number) between *:**pm to *:**pm on */**/****, stating that someon...
Dec 06, 2023 by Naveen Attad
No refund by Sarathi NGO (Sarathi NGO Assam) Open
We contacted Amal Deka from Sarathi NGO in the beginning of November to hire a home care nurse for my critically ill mother (** years old, surviving with Kidney failure and a major heart attck). He took money Rs. *****/- from us, and brought i...
Dec 06, 2023 by Anshumali Baruah
Flipkart Fraud Against My Order (Flipkart) Open
Respected Consumer Affairs I order the cpu from the flipkart it was delivered the mismatched product of cpu and it was shown always as windows was not activated after that i contact to seller for information they sad that it was trail version...
Dec 06, 2023 by David
Refund of product purchased on flipkart (Flipkart) Open
I have bought two shirts from Flipkart **.**.****.The product was delivered on **.**.****. I did not get the product as shown online in terms of quality.Hence I have requested for return of the product within * days.My return was not accepted b...
Dec 05, 2023 by Syed Abdul Rahman
Bad quality of bag (Zouk bags) Open
I had ordered * laptop bags in offer and it's such bad quality where the design patches are seen n thread are coming out. I have been regular customer and never faced this issue. Tried to reach customer care through email but no proper response...
Dec 05, 2023 by Deepti Shah
Byjus Refund is not processing (Bujys Education ) Open
On *nd October I enrolled my daughter for the Class *-* package. My Counselor was Mr. Niket Mishra(**********) I was being told the the following things by Mr. Niket Mishra. *) Bujys has tie-up with most of the schools and my daughters Schoo...
Dec 05, 2023 by Ritu Dixit
Byju s Fraudulent Operations (Byjus) Open
I had signed up for an exam preparatory course at Byju's with an EMI programme. The counsellors insisted on going ahead with an auto-debit option with my bank while I had been hesitant. After there services were not up to the mark, I have been ...
Dec 05, 2023 by Sadaf Siddiqui
Flipkart denied my payment (Flipkart) Open
Flipkart denied my below payment: Amount: ***** Transaction date: **-oct-**** **:**:** RRN: ************ However the senders and beneficiary both have confirmed that the payment was successfull....
Dec 05, 2023 by Ankit Goyal
No replacement for damaged item (Trend on the go) Open
I received a damaged item from them; Within * mins of received item I contacted them. But they are asking to share an unpacking video. How are we supposed to share unpacking video; are we expecting damaged item? Now I have sent them the opened ...
Dec 05, 2023 by Nishitha
Payment dispute as paid 2 times by mistake (FNP petals ) Open
I am Abid Usmani, I have paid ** times by mistake for the order I made for cake and flower on ** Nov ****, I registered a complaint on phone at same time, they assured duplicate payment will be reverse in ** to ** hours, I waited but no reversa...
Dec 05, 2023 by Abid Usmani
Not issuing refund for incomplete order (Zomato) Open
I placed an order on zomato on *th Dec. The order was delivered after * hour. I was already in a chat with a support executive regarding the delay. I recieved the order in a cake box without any cover. When i opened the box , I find an incomple...
Dec 05, 2023 by K. Sai Ruthwik
Not stopping APSRTC bus (APSRTC) Open
These APSRTC drivers are the WORST, they are not stopping the bus for the passengers even the bus was empty. They are not worth of including in the government. Many students and office going employees are facing huge problems because of this. T...
Dec 05, 2023 by Balaji Vishnu Sai Vanapalli
Subscription issue very close to scam (Apple) Open
I was charged for a subscription that I had taken a free trial of. It said the subscription would renew on the **th but I was charged for it on the **th. I cancelled the subscription in my App Store as soon as I was charged for it and now the c...
Dec 03, 2023 by Imnasenden jamir
Deposit not added in my account and fraud while playing slot (Parimatch) Open
I have two complaints against parimatch: *Few days ago, I have deposited Rs **** INR in my parimatch account which was successfully received by the merhcant account and I have the reference number for it but parimatch cx support did not help o...
Dec 02, 2023 by Aditya Rauthan
Bitcoin scam (PAYTM MONEY DOUBLING) Open
I was asked to transfer money on poker choudhary *st transaction of rs **** and later he told that slot was booked by someone else and ill need to pay him more **** to book a slot of **** and once this was done he sent me a fake image in which...
Dec 02, 2023 by pratik prakash naik
My project is completed but they cant withdraw my amount and they ask if u pay then withdraw ur fun (1 center solutions private limited) Open
Previously they contact me whatsapp daily u earn **** to **** they said.. Firstly u top up after do projects u can with draw ur self they said.... I trust and do that.... After they contacted me in telegram app here is ur manager they advised a...
Dec 02, 2023 by D Bora
Product has not been delivered by metalkart (Metalkart In Punam Metalcrafts ) Open
I have ordered a product with Punam Metalkart. It's been a month since I ordered a product. I paid half amount at the time of delivery since then there is no update provided by company. I followed up multiple times but they are making excuses, ...
Dec 02, 2023 by Preety
Warrenty claims issue (Dizo ) Open
I tried to call DiZo service centre and tried also my near by all customers service centre but not any giving service for claim to warrenty of my product I bought dizo watch in Dec. ** **** and watch is suddenly off after * months so I tried t...
Dec 02, 2023 by Harish Chandra Singh
Received wrong product (Kristel bra) Closed
I have order wireless supportive bra form Kristel bra but received two leggings and one cream ...
Mar 25, 2023 by Monal balyan
Package Not Delivered (inkmesilly.com ) Closed
I ordered this package on ** March and it should have arrived by *-* days from order. It was from inkmesilly.com and i have already paid *** Rupees for it. It has been * weeks already and I am yet to receive the package. The contact number in...
Mar 25, 2023 by Aadhil Hisham
Return of airpods (Reliance Digital) Closed
The store engineer has asked me to contact reliance and told me to play mail mail with them. See the product was not delivered right. Why are u playing cheap things. I also visted apple they also told me to contact reliance as it also happened ...
Mar 24, 2023 by Sahib payal
They are not refunding money (Adidas ) Closed
I have ordered a tshirt on *th March ****, received on *th March **** and they filed return on same day. I returned the item on **th March **** and it got returned to their warehouse successfully on ** March **** and i filled online bank detail...
Mar 23, 2023 by Lalit Sharma
Croma excitative hrast me and take my watch (Croma A Tata Product ) Closed
Croma Excitative Hrast me and take my watch and I paid my bill please help me to get return or refund And I want Companion ...
Mar 23, 2023 by Shivraj Pande
Not taking pickup for return of mobile due to overheating problem and not refunding (Flipkart) Closed
Flipkart is not taking pickup of my even my return is approved by their technician visit for camera and overheating problem in mobile. They are delaying picking and also not refunding me. Return approved on ** march. they have given me time of...
Mar 22, 2023 by VINAY PRAKASH VERMA
Package not delivered (My Recharge Ayurveda ) Closed
Dear [Professional Courier Team], I am writing to express my extreme disappointment and frustration with your courier services. I sent a package on **-**-****, with tracking number KNL******, which was expected to be delivered within *-* bus...
Mar 22, 2023 by Thakur Vikram Singh
Amount of returned article not refunded (Flipkart) Closed
Even though the item had been collected on **th March ****, the amount had not been refunded....
Mar 22, 2023 by Pawan Dhawan
Return cancelled for no reason (Flipkart) Closed
return cancelled for no reason Order ID - OD****************** Please let me know why return pickup is not getting done?? I called your courier partner * to * times and requested him to come by *PM and last time i called him around *:** pm and...
Mar 20, 2023 by Pawan gulati
My ac problem but flipkart customer care not support please help (Flipkart) Closed
sir/ms Lg company AC Flipkart se liya huva AC liya he tab se problem nahi chalu huva customer care bat kar rahu but ho bol rahe hamri tem aap ko **-** kalk me contact Karigi but abhi tak koy call nahi aaya ** dino se problem hu but koy answer ...
Mar 18, 2023 by raju gami
Cheating me (Filpkart) Closed
MY NAAM IS BILAL AH BHAT S/O GHULAAM NABI BHAT R/O NAWA KADAL MOBILE NUMBER.. ********** ** feb **** I have order Bluetooth watch fireboltt blue color watch amount **** RS. ** FEB **** Revd parsal jab maina parsal open keya mujh w...
Mar 17, 2023 by BILAL BHAT
Refund not credited (Flipkart) Closed
I've ordered the product worth rs. **** and cancelled while on the shipment itself still after a month also my amount is not refunded to my credit card account, complained several times to the customer care but they are least bothered about the...
Mar 17, 2023 by Chiranjeevi A
Refund of cancelled order (Flipkart) Closed
Ordered *ton Realme Techlife AC on *th March and canceled on **th March to reorder with Flipkart protection plan. Order got canceled successfully and showed refund accepted. However, the Canceled order was delivered at the doorstep forcefully i...
Mar 17, 2023 by Abhijit Rath
Product not delivered and refund not provided (Funky Tradition) Closed
I have ordered spectacle from Funky Tradition app and made payment through Simpl payment gateway. Till now there is no response from seller and they are not picking my calls, not responding to emails or whatsapp texts. There is no option to can...
Mar 15, 2023 by Pragath Kathula
AC service not done properly (Nobroker) Closed
I have booked a AC service complaint and the technician came to my place to repair the AC and after repairing it was working fine, later in a week of time it stopped working , i tried to call the Technician but he did not respond and blocked my...
Mar 14, 2023 by Rakesh
Neither order delivered nor refund processed (Toffee Coffee Roasters ) Closed
Order #***** for Tanzania & Blonde Caramel Coffee pending for **+ days with no response to email, WhatsApp or calls. No coffee delivered, neither the refund processed. Fraudulent company with unprofessional ethics. ...
Mar 14, 2023 by Raghav Sethi
Poor workmanship product (Reliance Jewels) Closed
As per attached bill we purchased gold chain on **.**.**** from Reliance Jewels VADODARA Gujarat. We kept it in locker. As soon as we opened box on *.*.** for use we found * ring came out of chain and chain was in * piece. Then immediately ...
Mar 11, 2023 by Yogesh Jambusaria
Package not delivered (Athocx) Closed
I ordered Athocx original & Athocx black and white mid-calf length Grip socks (pair of *) on the *nd of March **** at around *:** pm. My package is still not delivered yet. I have tried customer support, but they have not replied. I tried track...
Mar 11, 2023 by Gaurav Sood
Myntra not picking up product (Myntra) Closed
I had ordered one jeans from Myntra app with Order ID # ******* **************. This jeans is very large and substandard quality product. It looks like used and dirty. So I requested it's return. But nobody came for pickup. I waited for three d...
Mar 11, 2023 by SHIVANI VALECHA
Wrong Overdue charges while Mistake from Propelld Team (Propelld) Closed
I have activated ACH with my ICICI account and it should be deducted automatically which is maintaining a balance of more than * lac . First it wasn't deducted automatically from my account . Second, I did not have the option to pay from the ...
Mar 10, 2023 by Paramjeet Singh
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's