E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Prepaid Online order not delivered (Flipkart) Open
I placed an order for groceries at Flipkart, and although it was marked as delivered, it never arrived at my house. I filed a complaint with Flipkart because it was a prepaid order for which I had paid the full amount. After ten days of inquiry...
Dec 09, 2023 by pardhu sai
Refund and other promised benifits (Make my trip) Open
I utilized Make My Trip's Guarantee service to book a train ticket from Kanpur to Mumbai, which assured a three times fare return if my ticket remained unconfirmed after chart preparation. Despite my ticket not being confirmed, I have only rece...
Dec 09, 2023 by ABHISHEK TRIPATHI
MISSELLING OF ZERO CANCELLATION COVER BY MMT (Makemytrip india Pvt Ltd) Open
MMT offered a zero cost cancellation cover and collected almost Rs **** additional from me in lieu of the facility to cancer the booking upto ** hours ahead of the flight at ZERO CANCELLATION COST. But when I did the cancellation on *th Dec *:*...
Dec 09, 2023 by Ajay Mahajan
Deposit not processed to right account (Parimatch app) Open
I deposit *** rupees from my paytm and phon pey account to parimatch app ,but it can not showing any amount of deposit.i need this amount for playing games on parimatch ...
Dec 09, 2023 by Vinod
Haven t got the product (Love lock gifts ) Open
Ordered a product with them haven't got any response and refund it's more than * weeks ...
Dec 09, 2023 by Sruthi rajesh
Un hygienic food and stored food taste less (Magic Pin) Open
My self veeresh perumalla I have ordered two burgers and one chicken leg piece three of them are stored foods they are taste less and burgers bun are like rock they are uneven to eat and chicken leg piece is smelly and unhygienic food and also...
Dec 08, 2023 by Veeresh
InspironTouchpad not working (Dell) Open
with reference to Recent complaint no. *********. I was purchase this laptop on **/**/**** and within * month I'm start facing the touchpad lagging and freezing issue. There serveral time raised request to Dell support for issue i'm facing. De...
Dec 08, 2023 by Kishore Sadashi Kolhe
Swiggy has done a fraud regarding membership subscription (Swiggy) Open
I paid *** to swiggy for yeary subscription like last year. while subscribing and making payment it showed * year but after payment it showed it is only for * month. I immediately called customer care that it is valid for one month but they ...
Dec 08, 2023 by Ritesh Madhwani
Package not delivered (Swiggy) Open
This grievance is related to Swiggy Genie platform, which offers door to door pick up and receive of items. I booked one consignment to be picked from my relative at one location and it was supposed to be delivered at my home. My order ID is **...
Dec 07, 2023 by AYUSH CHAWLA
Misleading advertisement (Appario Retail Private Limited Amazon seller ) Open
This is a plain case of cheating/fraud by Amazon and its sellers, exploiting the constraints the consumer faces in online shopping. On **nd October ****, I had ordered online, on Amazon India, a Seagate Expansion *TB drive for purposes of data ...
Dec 07, 2023 by Vaidyanathan Sundaresan
PF Account Created without joining (TriCAD Design Consultants Pvt Ltd) Open
I got selected for interview in Tricad company. They took all my details for further process.But,TRICAD Team Created PF account without releasing of OfferLetter.It's became issue for joing in New companies....
Dec 07, 2023 by JORIGE BHANU KIRAN
Installed 3 KW solar system is not Working properly (OXBEN SOLAR SOLUTION) Open
In my case, Oxben Solar Solution installed a * KW roof top solar plant on the roof of my house and promised ** to ** units of energy production, but I am only receiving * to * units, compared to the promised **%. As a result, I attempted to con...
Dec 07, 2023 by Mushina KM
My property has been damaged while the cleaning service (Urban Company) Open
I had taken services from urban company on *st September**** for cleaning bathroom , they used chemical which spoiled my Kota stone , I had mentioned in the review that I am unhappy with the services , they didn't take any action , I took next ...
Dec 06, 2023 by Purvi shah saggu
Victim of MobiKwik ZIP Paylater fraud (Mobikwik) Open
A financial fraud has happened to me of Rs. **,***.** on */**/**** through MobiKwik e-wallet (Zip). I received * calls on */**/**** from the number *********** (MobiKwik Support number) between *:**pm to *:**pm on */**/****, stating that someon...
Dec 06, 2023 by Naveen Attad
No refund by Sarathi NGO (Sarathi NGO Assam) Open
We contacted Amal Deka from Sarathi NGO in the beginning of November to hire a home care nurse for my critically ill mother (** years old, surviving with Kidney failure and a major heart attck). He took money Rs. *****/- from us, and brought i...
Dec 06, 2023 by Anshumali Baruah
Flipkart Fraud Against My Order (Flipkart) Open
Respected Consumer Affairs I order the cpu from the flipkart it was delivered the mismatched product of cpu and it was shown always as windows was not activated after that i contact to seller for information they sad that it was trail version...
Dec 06, 2023 by David
Refund of product purchased on flipkart (Flipkart) Open
I have bought two shirts from Flipkart **.**.****.The product was delivered on **.**.****. I did not get the product as shown online in terms of quality.Hence I have requested for return of the product within * days.My return was not accepted b...
Dec 05, 2023 by Syed Abdul Rahman
Bad quality of bag (Zouk bags) Open
I had ordered * laptop bags in offer and it's such bad quality where the design patches are seen n thread are coming out. I have been regular customer and never faced this issue. Tried to reach customer care through email but no proper response...
Dec 05, 2023 by Deepti Shah
Byjus Refund is not processing (Bujys Education ) Open
On *nd October I enrolled my daughter for the Class *-* package. My Counselor was Mr. Niket Mishra(**********) I was being told the the following things by Mr. Niket Mishra. *) Bujys has tie-up with most of the schools and my daughters Schoo...
Dec 05, 2023 by Ritu Dixit
Byju s Fraudulent Operations (Byjus) Open
I had signed up for an exam preparatory course at Byju's with an EMI programme. The counsellors insisted on going ahead with an auto-debit option with my bank while I had been hesitant. After there services were not up to the mark, I have been ...
Dec 05, 2023 by Sadaf Siddiqui
Issues not resolved even after service completed (Nobroker) Closed
I have booked an ac service on NoBroker and after servicing also the issue is not solved and after trying to contact them from **days they are just saying I will get a call back from escalation team within **hrs but since **days i didn’t rece...
Apr 18, 2023 by Vishaanth Agarwal
Amazon Refund needed for undelivered package (Amazon) Closed
I ordered Prestige PIC **.*+ ****-Watt induction cooktop black worth Rs **** from Amazon as part of order id : ***-*******-*******. I have not received the product but Amazon claims it is delivered. They say delivery boy has handed over to some...
Apr 18, 2023 by Shalini K
Flight ticket booking fraud (Smartbuy) Closed
I booked the international flight ticket from BLR to DPS at **:**, **th Feb **** IST. I selected cleartrip as my ticket partner. After payment of ***** INR, it didn't succeed and went to Pending status. I connected to the Smartbuy and they ...
Apr 16, 2023 by Vadaria Janak Ratilal
Cancelled product is getting delievered and the product which have asked for replacement that is can (Flipkart) Closed
I have ordered some candles which were delivered to me broken and damaged out of ** * we're in miserable conditions and the product was so called in no return policy which is itself a big nonsense and then I have tried multiple ways to get in t...
Apr 15, 2023 by Nashra Siddiqui
By mistake order refund my money (Meesho aap ) Closed
Sub Order ID ************_* Refund my money...
Apr 13, 2023 by Amrita rana
Bad customer service and Agents (Netplus Broadband) Closed
I have been using Netplus from last one year. Several times the internet stopped working, and to solve the issue, i have to call agents several times. Three times my customer id is blocked because of these agents who take money and do not recha...
Apr 13, 2023 by MANINDERPAL SINGH
Fraud by Glantor X Nation Choice Award info glantorx com (Glantor x) Closed
My Father received a link to pay amount of **** from Glantor X Nation Choice Award (info@glantorx.com) and unexpectedly my father linked on the link and the transaction was done. We are asking for refund but no response from them. We request...
Apr 13, 2023 by Mercy
Deposit Amount not refunded (Nobroker) Closed
I have rented an apartment through NoBroker Services. I have paid *,**,*** as Advance/Deposit for the booking. I vacated the premises on February last week as my contract was terminated. Nobroker still hasn't returned my deposit amount after...
Apr 12, 2023 by Yasvand Kumar
Negligence of authority (Delhi Development Authority (DDA)) Closed
Hi, I am a resident of Saket, New Delhi. I have taken a temporary membership for DDA sports complex, Saket for swimming. They charged me for * months and assured that the swimming is going to start form *st, April, ****. Today it has been ** da...
Apr 11, 2023 by Nikhil Mishra
Refund not sent and parcel is not picking up (Flipkart) Closed
I ordered a "Flipkart SmartBuy ***° Spin Blue Bucket Mop Set with single Microfiber Refill Mop Set", and the order was delivered with the missing item, I placed a refund for this item so many items almost * times but no one is coming to pick ...
Apr 10, 2023 by Yogita Mishra
Delay in delivery of product (Jiomart) Closed
Order no. *****************W *. I ordered this item on * April **** and then it was showing an expected delivery date of * April ****. On * April, the app showed a new delivery date of * April, on * April it is showing a delivery date of ** ...
Apr 10, 2023 by Chitranshu Kumawat
Flipkart Seller cancelling refund of wrong product (Flipkart) Closed
Dear Voxya, Please help me to get refund from Flipkart. They have delivered me red coloured polyester suitcase but it was written as blue polycarbonate suitcase. I requested return but they said that ** rupees will be deducted for return. Then...
Apr 08, 2023 by SHIVANI VALECHA
Return and Refund not initiated (Flipkart India Private Limited) Closed
purchased Asus Vivobook laptop worth Rs ***** from Flipkart on **th March and it was an open box delivery. That physical condition of the product was good but the screen has flashing or fluctuation problem and speaker quality too were not good....
Apr 08, 2023 by Rupak Dutta
Refusing refund forcing for replacement (millian cases) Closed
Dear sir, .i have orderded a phone cover from millian cases website for rs. ***. Cover quality was so poor so i had to teturn it. I dont like any of product available at ur site. So why are u forcing us to for excahge that too ...
Apr 06, 2023 by rajin verma
3 ARTICLES MISSING FROM PACKAGE (PUMA) Closed
Sir, I have placed an order on https://in.puma.com on **/**/****. My order number was *********. They assigned the xpressbees to deliver the shipment. The tracking number of the shipment was **************. * (Four) items were supposed to ...
Apr 06, 2023 by MUEEN SHAH
Money not transfered in my betway account (BetWay sports ) Closed
I have added **** rs through UPI in my betway account its been * days now my payment is debited from my account but its not credited in my betway account yet... please help me to fix it asap...
Apr 04, 2023 by Rishi Jain
Lodging Complaint Against Flipkart IDFC Bank against amount not adjusted with Bill generated (Flipkart, IDFC Bank) Closed
By mistake I have made payment amount Rs-****/- to Flipkart pay later Service loan department initiated by IDFC First bank on dt.**-**-**. After complaining to IDFC they told me they will refund my money but at last they told your flipkart du...
Apr 03, 2023 by Divya Roy
Cheating of stolen money in the guise of air tickets booking (varafi.com) Closed
I have booked two air tickets from Banglore to Visakhapatnam on *.*.**** scheduled to travel on **.*.**.on **.*.** I received a phone call from varafi by phone my booked tickets were aborted and the mone would be refunded with in *-*days but th...
Apr 01, 2023 by Kudaka Nageswararao
Refundexchange (Flipkart) Closed
respected sir, I am asmit kushwaha. I am requesting flipkart company to exchange my damaged product...
Mar 29, 2023 by asmit kushwaha
Received wrong product (Kristel bra) Closed
I have order wireless supportive bra form Kristel bra but received two leggings and one cream ...
Mar 25, 2023 by Monal balyan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's