E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
![ecommerce complaints in India](https://voxya.com/img/resolve-complaints-at-voxya.webp)
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Unauthorized deletion of website (Godaddy com) Open
My website and domain were originally registered on Hostinger. However, I shifted them to GoDaddy.com for a better experience. I paid a total of ****.**Rs for the transfer. Initially, I was on a monthly payment basis, but due to some issues, I ...
Mar 28, 2024 by Amit
Products are not delivered from (Royaloak Furinitures) Open
Ordered ***** worth from www.royaloakindia.com on **th Feb **** and the delivery date was on March **th. Till date products are not delivered and when I reached out to their customer care they are just making false promises by giving some tenta...
Mar 27, 2024 by Arjun G
Cheating By Dafabet (Dafabet ) Open
after wining amount of INR ******/- dafabet refuse to pay ...
Mar 27, 2024 by Roshni
I have account in parimatch and suddenly its got blocked (Parimatch app) Open
I have account in parimatch and suddenly its got blocked. After communication with the chat team, they replied to provide verification documents such as an Adhar card, PAN card, Selfie with an Adhar card and Card statement. After that, for mo...
Mar 27, 2024 by Nitin Sharma
Package not delivered (shadesltd on instgaram) Open
I ordered pant blazer set on **th March **** from Shadesltd. I messaged them after a week to check if the item was dispatched. They said it was dispatched from their end and would reach me in * days. I waited for a week, since I did not receive...
Mar 27, 2024 by Lalitha Sathish
Exchange value for my phone is not given fair Value and damaged my phone (Flipkart) Open
I have ordered a new phone on exchange from flipkart. While ordering my phone’s exchange value was showing **,***/-. And when delivery boy came and check the product they give ****/- is the exchange value and I was mentally disturbed. Wh...
Mar 27, 2024 by Paramesh Gujjula
No item delivery and seller not responding (Bangalore Collections) Open
I ordered * salwar materials on **th March. I was told I would be sent tracking ID next day. I didn't receive any ID, seller says he dispatched. But I didn't receive it till now. Since * week he is not even responding. neither is he refunding m...
Mar 26, 2024 by Anjali V Murali
Want to return the order and want money refund (Meesho aap ) Open
I ordered a lehanga choli set from meesho application on ** march ****. when I get the order it was completely different ,then I applied for return the order on ** march **** ,delivery agent came and said he was not able to return it because it...
Mar 26, 2024 by mridul kumar prajapati
Reliance Digital New AC Stopped working within which is not fixed replaced (Reliance Digital) Open
I had purchased Haier AC from Reliance Digital which stopped working within **days. I had made multiple calls and for both show room and resQ support team both failed in addressing issue as per the their given timelines and finally show room pe...
Mar 25, 2024 by Raghuram Ganjikunta
Fake product received (Crazyvit) Open
I received fake product and delivery man refused to return it on time of delivery he said to contact support but Delhivery support said to contact seller but there is no way to contact seller...
Mar 24, 2024 by Mohammed shaheed
Got scammed (Guru Maa Deepika) Open
I consulted her on Instagram and she said she will get my ex back to me in * days. But it's been a month now and nothing has happened. She took a lot of money from me for this. I got scammed. I want my money back. Please help....
Mar 23, 2024 by Chhanak Agarwal
Package not delivered (Amazon) Open
The product : Sony Playstation Console was to be delivered along with * other products in * shipment. The delivery person came to deliver * of the * products and took delivery OTP from my wife saying the third product will be delivered by a dif...
Mar 20, 2024 by Ishaan kaushal
Fraud Talkcharge Wallet (Talkcharge wallet) Open
Sir I mailed many times to talkcharge wallet customer support team regarding " unable to complete my recharge".They didn't reply me yet. Two month is already passed and now I am receiving default mail to take priority pass for further transacti...
Mar 20, 2024 by Darshana Devi
Wrong item delivered instead of ordered item (Meesho) Open
I placed an order of Mother and daughter combo for Rs ****/- and received the pack and the pack infront of delivery boy we both shocked there is a small saree worth ***/-. Such a open cheating by Meshoo. I called to meshoo people in all possibl...
Mar 19, 2024 by Naidu Dadi
Amazon Refund Pending For More Than 15 Days (Amazon India) Open
My ongoing experience with Amazon has been deteriorating steadily. A recent incident involved the loss of a returned product by their delivery personnel, with the refund still pending and the explanation given being "Your Package is Lost." More...
Mar 19, 2024 by Anshul Kumar
Big Bazaar Future Pay Wallet Refund pending since Feb 2022 (big bazaar (future retail ltd.)) Open
Big Bazaar Future Pay Wallet Refund of Rs. *****.** is pending since Feb ****. I have reached Big Bazaar and Smart Bazaar multiple time, but didn't received or able to use wallet money Rs. *****.** ...
Mar 17, 2024 by Shriram Subhash Mathe
Package not delivered and money store credit not refunded even after taking back goods They have not (Mode De Madames Llp) Open
They have not yet delivered my package amounting to INR **** (order no. ****) and also not refunded amount of INR *,*** (order no. ****) even after after taking back the goods, saying that they will give store credit and wont refund the amount,...
Mar 17, 2024 by Shrishti Tyagi
PACKAGE NOT DELIVERED (Dryfruitvala Food Industry Private Limited) Open
Dryfruitvala has not delivered my order and this was a prepaid one. Emailed them and also contacted them on WhatsApp but there is no response....
Mar 17, 2024 by YUGANT
Payment not released (Dafabet ) Open
My INR ******/- is not released by dafabet ...
Mar 16, 2024 by Govinda
Worng product not return (Myntra) Open
I ordered a shoes of adidas from Myntra but I got different design shoes of adidas from which I ordered then I complained about this to Myntra but they rejected my complain and saying that we cannot return this blazer...
Mar 16, 2024 by RAJESH KUMAR
Missing item in packet (Flipkart (ekart)) Closed
Hii I purchased a nothing ear * ..I received a missing product then I complaint many times phone call email but rejected my issue Flipkart ask me Open box delivery but product is already open courier boy is open the box product is already open ...
Jul 12, 2023 by Prince kumar
Damaged product received (Nnnow (arvind Internet)) Closed
I ordered a rare beauty highlighter from Sephora through NNNOW for **** n received a damaged product .I have been trying to contact them since then through phone n mail continuously but everyday they ask me to wait for ** hours but neither I re...
Jul 11, 2023 by Shivani dutta
Refund not credited by cashify (Cashify) Closed
Dear sir, I have purchased a refubrished mobile from cashify on June **th **** due to some reason I have returned it they promised me a refund of **** Rs to my source account but still not providing telling some reasons waited so long. Kindly ...
Jul 10, 2023 by Ravula Vamsi Krishna
Complaint against Meesho s Online Delivery (Meesho) Closed
I have a prepaid delivery on meesho at the date **th july **** but delivery was made in *th july **** , Due to vote I was not available to receive my product and I request delivery person over call to cancel my order he said that prepaid order ...
Jul 10, 2023 by Banhisikha Chaudhuri
Paid seats not given after written confirmation and harassment for the refund too (Ease my trip) Closed
I booked my flight * month prior to the departure , and I choose AirIndia flight just because I was getting my preferred seats in that flight and that’s why booked that flight even though other cheaper flight options where available but I cho...
Jul 10, 2023 by Deepak sinhmar
Online telegram fraud (Telegram fraud in the name of Adecco company ) Closed
Hello sir I wanted to tell u that there are some fraud people in telegram firstly they are saying that they are from adecco uk and they want and employees for their work but then after they ask us for ***$ in the name of foreign exchange curren...
Jul 08, 2023 by Kishal patel
Service and refund is not given (Zomato) Closed
This app has not given me service and had cancelled the order from their side and above it they are playing around and not refunding back my money, Everyday they say the same thing and are not refunding my money, this is causing me stress and h...
Jul 07, 2023 by Syed Abuturab Mehdi
Fraud done from meesho (Meesho) Closed
I am writing to report a fraudulent order that I received, which I believe was mistakenly delivered to me. I did not place any order on meesho platform, and neither did anyone in my family. After confirming with the delivery boy, it became evi...
Jul 06, 2023 by Ashutosh R
Fraudulent activity Money not fefunded (Nvs Consultants Private Limited) Closed
Hi I approached NVS consultants based at indore for job finding .The name of the owner is Mr. Nirmal Dubey. As per my experience and salary he asked me to deposit token money of Rs **,***, against the commitment that i have to pay one month'...
Jul 06, 2023 by Sunit Sunil Kishore
Package not delivered even after 67 days (Motorola) Closed
I have placed my order of motorola edge ** on **th June **** and was promised date of delivery on **th June but still on *th July I have not got my order even though the order is sitting in my nearest hubb. For past * days. They have also taken...
Jul 06, 2023 by Vedvrat kishor kelkar
No Refund after cancellation (Nice Maple) Closed
Ordered a coffee table on **th April **** with full payment done on the website. The order was confirmed through email with delivery promise in **-** days. No sign of delivery even after ** days, finally had to cancel the order on *th May. The ...
Jul 04, 2023 by Maneesh Soni
I had purchased mi tv last yr in may **** from flipkart. Exactly after one year it stopped working. We are contacting mi service centre customer care since past one and a half month. Everytime they ask us to wait for one week and dont send any ...
Jul 03, 2023 by Shruthi
Didn t get the payment and payed amount (LAC Pvt Lmt Books) Closed
I do work online data entry job . They said that send the work to their HR :- Nithin Kumar to the phone number +** ***** *****. I send the work to him. He said that send **** rs to Facebook India online services Private Limited and the payment...
Jul 02, 2023 by Radhika dev
Painting not delivered (Hardrockajay) Closed
I had placed an order to restore my late grandparents ONE & ONLY picture into a painting to a person over Instagram (@hardrockajay). Order was placed on **/**/**** with an estimation of Rs.**** + Rs.*** (Shipping) and the person promised to del...
Jun 29, 2023 by B Kunal Raj
Return not accepting (Flipkart) Closed
I have ordered a plastic table from Flipkart and it was delivered on **th May **** but it was damaged so I submitted a return request on the same day. Flipkart told me that a technician will visit within * days to pickup the item. But the techn...
Jun 28, 2023 by Chandan Kumar
Suspende my account (Dream 11) Closed
My name is ATULBHAI MOHANBHAI PAVRA I am from Gujarat. I played dream since ****. My pancard name is ATULBHAI MOHANBHAI PAVRA. Now I am change my name government gazzet office by goverment act . Now my new name is ARJUN MOHANBHAI PAVRA. AND m...
Jun 27, 2023 by Arjun mohanbhai Pavra
Refund not received for 3 months (Adidas India Private Limited) Closed
I had bought a pair of Adidas shoes thru their site on **th March,**,for which refund was initiated on **th March. As the mobile number was wrong the refund didn't happen thru Payu money. Have been in communication via mail and calls since tha...
Jun 27, 2023 by Priti Gulati
No debit put on account and salary held by HDFC bank (Hdfc Bank) Closed
I was called to the branch twice leaving my work aside. I still went co-operated by providing details of each transactions. What other justifications are required? I need an email to which RBI or law are we referring here that says family ca...
Jun 26, 2023 by Anjali Tewari
Package not delivered delayed (Meesho) Closed
Order ID- ************ I had placed the order on *th June and its been ** days and i still haven't got my product delivered. The expected delivery date was **th June and the last update in order tracking shows on **th June that the product ...
Jun 23, 2023 by Pragati Mahanta
Split Ac 1 5 Ton after purchase AC down (Blue star ac) Closed
bought the AC *.* Ton ** -May-**** and installation was done on **-may-****. With in the month Ac have L* error . I am very disappointed with this product. I call logged to Blue star on **-June-**** your engineer visited on **-June-****. ...
Jun 22, 2023 by naveeth
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's