Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Refund not given for cancelled ticket (Air India) ^Open

I had booked tickets for HYD-Goa on *th Nov ****. But I did not get the e-ticket. Close to my travel date I sent Air India an email (dated **-**-****) asking about my ticket. I got a reply from Air India on **-**-**** stating my PNR ZCWMS /wit...

Apr 30, 2019 by SYLVIA F RAO

Defective service and no refund by booking agent company and airlines (Balmer Lawrie & Co. Ltd) ^Open

Last Login Time: ****-**-** **:**:** Grievance Details Grievance Number: ******* Grievance Reg Date: ****-**-** **:**:** Mode: By Web Grievance Company: Jet Airways Company Details: Ticket was booked directly/online from Balmer Lawrie & C...

Apr 30, 2019 by ATUL PRAKASH MISHRA

Damages due to flight cancellation (Jet Airways India, Goibibo) ^Open

We had our return flight from Paris to Mumbai via Amsterdam on **-April-**** by Jet Airways. We had booked our tickets well in advance through Goibibo. On **-April JetAirways declared the cancellation of all their flight until further notice. T...

Apr 25, 2019 by Mahendra Kulat

Bedbug in the flight (Indigo Airline ) ^Open

I had taken the flight from Bangalore to Imphal *E *** ON **TH April at *:** am. Within * hr of takeoff, I started having rashes on shoulder and arm. Rashes were severe. When I informed the attendants that the seat is having an issue and starte...

Apr 25, 2019 by Nandini

Refund not received (Airindia) ^Open

I had booked my flight from Vizag to Mumbai for ** Mar **. The booking was done on ** Feb ** using Airindia web page as a guest user. A total amount of Rs ***** was deducted from my account. However, when I called Airindia customer care I was t...

Apr 24, 2019 by Mpokheriya

Not refunding when there is war breakout situation (Indigo Airline ) ^Open

Booked a ticket from Chennai to Sri Lanka for *rd May. Due to the bomb blast in Sri Lanka, we are not able to travel. We called the airlines they are saying they are refunding full for only those booked until Apr **. But they should at least gi...

Apr 21, 2019 by Nithya

Rude behavior of airline manager (Indigo Airlines) ^Open

We have booked a flight from Hyderabad to Mumbai on Indigo airlines flight on ** April ****. One no SY*JCB for * members were late for * minutes for check-in. We begged the manager for ** minutes he didn't respond and he asked us to come for th...

Apr 21, 2019 by Ramachandra Reddy

Cancellation of ticket (Indigo Airline ) ^Open

I had a ticket booking with name Poonam Rathod and the hadn't allowed my wife just because of lack of document by their opinion and after my boarding, the indigo people allowed my wife but by that time boarding was closed. So if they can allow ...

Apr 16, 2019 by Dhiraj Rathod

Regrading compensation from airline (Jet Airways India) ^Open

I am writing to you in connection with the flight ( *w *** ) which I was booked onto on **th Jan ****. The flight was supposed to depart from Kolkata to Dehradun on **th April ****. Under DGCA ACT for flight cancellation, they should inform us ...

Apr 12, 2019 by KARUN SHEEL

Items missing from the luggage (Indigo Airlines) ^Open

I am deeply saddened and in pain and anger to bring to your notice the issue of theft from my checked-in luggage from Kochi to Male Indigo flight No *E-*** (attachment enclosed). I along with my friend Vivek Krishnan were travelling to Bengalur...

Apr 09, 2019 by Raghuram Reddy

Refund not issued since a month after flight cancellation (Jet Airways India Limited) ^Open

I booked tickets for Pune to Coimbatore to attend an important ceremony. First, the flight got cancelled. Second, communication was sent too late to look for a new option. Third, its been a month and refund is yet not processed. ...

Apr 08, 2019 by Sweta jaiswal

Flight cancelled and full refund not received (Jet Airways) ^Open

Regarding flight *W ***, leaving from BOM at * am reached Delhi at *:** am, on **rd March ****. PNR - ELAHXU. At **:** pm ** March, IXIGO app showed (no notification by itself, I manually checked the app) the flight has been cancelled. Screensh...

Apr 03, 2019 by Hemant Chhabra

Fraud Charges (Make My Trip) ^Open

Hi team, makemytrip and goair airlines has done a pure fraud for flight date change charges. i had booked a flight ticket for my family members through makemytrip. now due to the extension in their vacation, i had to go for a date change. no...

Dec 28, 2018 by Nishant Badadali

Finicial loss due to late arrival at the destination (Indigo Airlines) ^Open

Dear Sir My self Mr Ajit Aswale and my four family members were travelling from Delhi to Mumbai via Indigo *E *** **/*/****.PRN No YHCT*A.Flight was departed at **.** from Delhi and was expected to land a Mumbai at **.**. Due to non availa...

Jun 02, 2018 by Ajit Aswale

Flight delay plus extra money (Jet Airways India) ^Open

Flight booked for travelling from Kolkata to Mumbai (** March **** **:** hrs. *W ***). Reached airport counter at **:** hrs on ** March to prepone the journey (** March **** **:** hrs *W ***) I was made to wait * hours in the counter and fina...

Jun 01, 2018 by Loknath Saha

Luggage missing (Jet Airways India) ^Open

Dear Sir/Mam, My mother Mrs Kamlesh Ghiya was travelling from Mumbai to Indore through flight no. *W-**** on **.**.****. She is a senior citizen and has high sugar & blood pressure problem. She was unnecessarily stopped & harassed by t...

May 31, 2018 by Ankit Ghiya

No alternative vehicle arranged or money refunded (Vistara Airlines) ^Open

Respected Sir/Madam, I want to bring it to your kind notice that I was travelling from Srinagar to Jammu on **/**/**** by Vistara airlines, flight UK***. The said flight was scheduled to depart at **:** and arrive at abot *:** at Jammu airport....

May 31, 2018 by Tanveer Ahmad Dar

Non crediting of Refund amount in account (Air India) ^Open

Passenger name Nidhi bhargava TICKET NO. ***-********** I had booked ticket from Ludhiana to Delhi, for **th May **** but the flight got delayed as I had a connecting flight from Delhi to kolkata so I had no option other Than cancelling the t...

May 29, 2018 by Nidhi bhargava