How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today.
But nothing can ruin a holiday than diligently planning a whole trip with excitement, only to arrive disappointedly at the airport to find out that there is some glitch.
The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc.
If you have faced these kinds of problems with your airline, you must have brought it to airline authorities' notice by complaining. In this article, we have mentioned India's famous airlines, and the types of complaints the airlines' passengers face with them.
FAMOUS AIRLINES IN INDIA
1. Go Air: Go Air has secured a spot in the list of best Airlines in India. It was founded in November 2005 by Jeh Wadia, an Indian industrialist. In October 2017, it was India's fifth largest airline and had a considerable market share of 8.4%. The airline is a fully-owned subsidiary of Wadia Group and started its operations in November 2005. The airline operates 230 daily flights to 30 significant destinations, which have 24 domestic and 6 international destinations. The airline has its hubs at Delhi, Mumbai, Bangalore, Kannur, and Kolkata.
2. Air India Express: Air India Express is an economical airline having its headquarters in Kerala. Airlines are operated by Air India Express Limited, a wholly-owned subsidiary of India's national carrier Air India. It runs around 649 flights per week to 33 Middle East and Southeast destinations. The airline has a fleet of aircraft 25 Boeing 737-800 and carries approximately 4.3 million passengers every year.
3. Spice Jet: Spice Jet is a low-cost airline having its headquarters in Gurugram, India. Initially, in 1994 it was established as air taxi provider ModiLuft and then later in 2004, it was renamed Spice Jet by an Indian entrepreneur and started its operation in May 2005. According to data in March 2019, Spicejet was the second-largest airline in India and had 13.6% of the market share in the number of passengers. Spicejet has a fleet of Boeing 737 and Bombardier Dash 8 aircraft. It operates 312 flights daily to 55 destinations, which include 7 international and 47 domestic destinations. Many flights are operated from Mumbai, Delhi, Kolkata, and Hyderabad.
4. IndiGo: Indigo was founded in 2006 by Rahul Bhatia and Rakesh Gangwal as a private company and had its headquarters in Gurugram. The airline had its first aircraft in July 2006, and it started its operations in 2016. By 2012 it became the largest Indian carrier, and in 2015 it went limited and issued a share to the public. Indigo has an immense fleet size in India and a maximum domestic share. Also, Indigo is the largest individual Asian low-cost carrier in passengers' carried and jet fleet size. Maximum flights of Indigo are operated from Indira Gandhi International Airport, Delhi.
5. Air India: Air India is a very own national carrier of India and was founded by J.R.D. Tata as Tata Airlines in 1932. It has its headquarters in New Delhi, and after the second world war, it became a public limited company. Afterward, it was renamed Air India and is owned by Air India Limited, a government-owned enterprise. With a fleet of Airbus and Boeing aircraft, the airline serves 94 international and domestic destinations. Air India has two sister companies Air India Express and Alliance Air, which operates in India and Asian destinations.
6. Air Asia India: Air Asia India started as a joint venture with AirAsia Berhad and Tata Sons. AirAsia Berhad has a 49% stake, and Tata sons have the remaining 51%. It started its operations on 12 July 2014 from Bangalore and has a market share of 6.5%. With a fleet of Airbus A 320-200 aircraft, it serves 24 destinations.
TYPES OF AIRLINES COMPLAINTS
Indian Airlines has seen one of the best growth among all airline industries of this world, but with all this growth and rapid development, our aviation sector has also experienced many kinds of turbulence.
Among 1000s of Indian airline companies, some of the most famous airlines such as AirIndia, Spicejet etc. have seen their customers regularly filing a complaint against them.
Some widespread airline complaints include rude behavior of staff, refund not given, and baggage lost. Apart from this, many airlines have faced aircraft turn-around times, which results in delays in flight for its passengers. Here are some common types of airline complaints:
1. Customer Service
In the past few years, many passengers of some highly reputed airlines have shared their experiences where they had to face the rude behavior of the airline's customer service representatives. Most passengers faced rude behavior, absent onboard services, and poor language skills from the airline's representatives in these kinds of complaints.
2. Flight Delay
In 2019, the Air Passengers Association president accepted that many airlines are facing aircraft turn-around time issues. These turn-around time issues are the main reason behind the delay of flights, which has left many passengers frustrated. Many top airline customers have reported that they were not informed about their flight's updated timings by the airline industry. Thus, failing to use emails or SMS services to inform their customers has made flight delays a pervasive and frustrating issue.
3. Booking and Refund
Another prevalent issue faced by many air passengers is related to airline industries' booking and refund conditions. The most-reported complaint under this category is the lack of flexibility in tickets where airline industries usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member. Apart from this, many famous airlines are reported for being very slow in the procedure of a promised refund. Due to this, passengers have to struggle, and sometimes they are not appropriately compensated. Moreover in recent times of pandemic the most common consumer complaint was that passengers are not getting refund inspite of the fact that their flights were cancelled by the Airlines due to Covid-19 pandemic.
4. Lost Baggage
Lost baggage is one of the most frequently experienced and common issues faced by air passengers. The airline industries have ignored the inconvenience faced by their customers in case of misplaced luggage. For the past few years and indeed, it has left many passengers upset and disappointed. Many customers have claimed that their lost or misplaced luggage carried their valuables, urgent medications etc. but they have not been compensated appropriately by the airlines.
5. Cleanliness of Cabins
Many airline industries of today's time claim to be more aware of the cleanliness of their cabins, but many passengers of these airlines have actively reported their concern about cleanliness and hygiene. Apart from the poor condition of cabins, cleanliness of washrooms and dirty seats are also some of the most common issues faced by these airline industries' passengers.
Onboard catering has always remained a concerning area for airline industries, which directly results in the passengers' disappointment with the meals offered to them. Many passengers have been served the wrong food and the food quality has also remained low compared to passengers' expectations.
6. Hidden Charges
The bulk of customers' anger is aimed at low-cost airlines that have additional hidden charges that disturb the trip's budget. Such airlines have complicated ancillary fee rules which customers have to read.
7. Change of Aircraft
In recent years there is a trend among some customers where they specifically book preferred seats in preferred aircraft but they feel very dissatisfied when they come to know that they have to change the plane and their preferred seats have been changed.
How to resolve Airlines complaints?
1. File support ticket/send an email:
You can always contact airlines through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading Airlines are:
Air India Express - email@example.com
Spice Jet - firstname.lastname@example.org
Go Air - email@example.com
Vistata - firstname.lastname@example.org
2. Call Customer support:
All these airlines have a 24*7 customer care number who are always willing to help the customer. To resolve these complaints, you can always call their toll-free customer service numbers. The customer care numbers of some of top airlines in India are :
Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
AirCosta Customer Care No. - 1800-4250-0666
3. Report to the Directorate General of Civil Aviation (DGCA):
If the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governing body overseeing air travel in India.
4. Send Legal Notice:
Consumers can send legal notices to Airlines in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to Airlines?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Airlines by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If Airlines is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
Flying in an airline is often a memorable experience, but sometimes it can be memorable for all wrong reasons, and we have mentioned many of those reasons above. Once again to summarize, it is to be noted that the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it is to other businesses.
The airlines have allotted separate ticket desks, lounges and baggage claim sections to help the consumers. If this does not solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines.
However if the consumer is still left stranded with nowhere else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaints related to these Airlines in a month.
So how do we actually resolve these airline complaints? We start a social media campaign and then send an email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.
I had booked a business class ticket to fly from Bengaluru to Sanfrancisco on Air India using services of Goibibo in Feb'****. I was to fly on April*th ****. Air India cancelled all international flights in March **** due to Covid-**. I am a se...
Feb 15, 2021 by Seetharam Melkote
Yatra Booking reference no. ************* Flight PNR : RXABWZ I had booked flight from Delhi to Port Blair and return flight. As the flight was rescheduled by airline VISTARA, and I do not wish to travel with rescheduled flight therefore the ...
Feb 15, 2021 by Saurabh Kumar singh
I booked the flight from goibibo last year and due to Covid **. Indigo has cancelled the flights and they have refunded the amount to Goibibo (same has been attached), but they did not refunded yet in my account....
Feb 15, 2021 by Gautam Nandi
I booked ticket through mmt and paid **** rupees. The transaction was successful from one of the payment gateways (Mobikwik) but they showed failed transaction with no booking id. I didn't get my ticket and lost the money as well...
Feb 13, 2021 by Kshitij bansal
I have been sending repeated emails regarding the refund not being reflected on my credit card.Every time I get the same response that we are loaded with work and process will be delayed.This seems to be your escape statement because every time...
Feb 12, 2021 by Hardik shah
My flight book id NF*************, the air india flight was not operational due to lockdown and MMT had informed me I can reschedule flight tickets till Dec ** ****. But now I donot have the option to reschdule my flight tickets in MMT APP and...
Feb 12, 2021 by navaneeth a
Due to ongoing farmer protest around Delhi, I canceled my Vistara flight booked via MMT, even though the airline agreed to refund the amount the partial amount. MMT denies refunding the same even after repeated follow-ups....
Feb 12, 2021 by Nagesh Naman
I booked airline ticket of Air Asia through Makemytrip.com. Booking id : NF************** Amount paid : Rs.****/- Jouney date : **-**-**** Product : * tickets (Delhi to Chandigarh) Date of payment : **-**-**** Problem : Due to Corona virus, gov...
Feb 10, 2021 by Kunal dudeja
I had booked a flight ticket from Srinagar to delhi on ** Jan ****. The ticket booked on travolook but after * minutes I got a message that your flight ticket got cancelled due to price expiration. It's more than one month I am not getting my a...
Feb 10, 2021 by Dharmik kanzariya
I had cancel a flight from easemytrp.com on *-oct whose Booking ID is EMT********.Its being more than * months and i have not yet received the refund amount. Whenever i call to easemytrip customer care they ask to check with airlines. I don't...
Feb 10, 2021 by Mukesh Kumar
I had booked my tickets in January last year but my tickets were cancelled due to Covid. As per order for DGCA, I should get refund of my money but Spicejet is not issuing me refund. I have tried contacting the customer services team but there...
Feb 09, 2021 by Anuj Ahuja
Travolook-Refund initiated inspite it been more than one month, I booked the tickets on *jan **** and they cancelled the tickets by saying Your booking is Cancelled due to fare expiration and for that day till day whenever we call customer care...
Feb 09, 2021 by Jitesh Virwani
i've booked flight on march **** of spicejet surat to goa travel date **th march **** and indigo goa to surat travel date *th april **** via Flipkart travel booking id FF*************. but due to covid both flights cancelled and both airlines c...
Feb 08, 2021 by KAPILKUMAR AMBALIYA
Booking ID : NL************* Booking name : North East Sojourn - Darjeeling & Gangtok Special was booked with makemytrip.com through there online app on **-Feb-****. The travel dates were **-Mar-**** - **-Apr-****. However, due to COVID ** pan...
Feb 07, 2021 by Pranay Gadre
The ticket booked form banglore to nagpur on *rd may **** but the flight was cancelled due to covid. But i have not recived amount or credit shell. For the given amount. ...
Feb 07, 2021 by Vineet TrIpathi
The refund for last year flights was initiated by goibibo on January **th ****. The mail said the refund will be reflected in *-* days. It *th February **** and no updates yet and no refund received. No response is available from them. They don...
Feb 06, 2021 by Khyati Mittal
I have booked for A Ticket From Trivandrum To Frankfurt on ** September ****. We couldnot use the ticket because of visa problem. The ticket was valid to use for another year. But we could not travel to India last year due To Corona Pandemic. I...
Feb 06, 2021 by Neethu Thankachen
i have booked for a ticket from Frankfurt to Cochin on April *. The flight was cancelled due to Corona pandemic. I have tried to contact the airlines many times. They have not refunded my money yet....
Feb 05, 2021 by Neethu Thankachen
Name:- Aaliya Firdaus Khan Travel Date:- **th of December From:- New Delhi to London (LHR) Heathrow Flight Name:- Virgin Atlantic Your booking reference is C*M**G eTicket number: ************* Hello Team, This is Aaliya this sid...
Feb 05, 2021 by Aaliya Firdaus Khan
I had booked my Lucknow-Goa-Lucknow on **th January ****. The booking got rejected and according to EaseMyTrip, it seems they have processed the refund amount to my account. However, it has been a long time and I have not received my refund. Ho...
Feb 05, 2021 by Debayan Das
I had booked * Jet airways ticket on March ** **** with Makemytrip India. I have raised several complaints but every time they just cancel the call. I have reached out to Jet Airways as well but they ask me to reach out to the vendor instead. M...
Jul 30, 2020 by AYUSH DEVAN
I called many times air india after a long hold which is more than ** mins every agent picked and dc so finally my call landed to lovely lady she told me flight is not operating due to covid ** so you will be getting refund now its been more th...
Jul 29, 2020 by isha grover
I am writing to lodge a complaint against the Airasia India refund. I had booked a ticket from Delhi To Guwahati with the PNR# F@@@@@. It was scheduled to depart from Delhi on **-Apr-**, however was rescheduled to **-Apr-** due to the ongoi...
Jul 29, 2020 by Nilotpal Rajkhowa
I booked a flight ticket on **th June from Mumbai To Kochi for **th June **** using Go Ibibo App for Spicejet airlines amounting Rs.**,***/-.But later the flight was cancelled by airlines and the amount was kept in their shell balance account....
Jul 28, 2020 by Rajil
Respected Sir, Due to this COVID-** situation i am asking for my refund as there are the passengers of age more than ** years and have diabetes and other health issues. I am continuously trying to contact to the customer care but no response ...
Jul 28, 2020 by Mridul Gupta
International flight purchased through Goibibo.com, from Dammam to Raipur for ** May ****, on **th April **** Flight was cancelled by indigo airline because of Covid-**, and i got message that my amount is in credit shell at goibibo.com, and ca...
Jul 27, 2020 by Hasnain Ansari
Dear Sir/Ma'am, Greetings from IndiGo. With reference to your legal notice, we would like to state that we completely understand your request and would like to inform you that under the below mentioned PNRs we have processed full refund...
Jul 27, 2020 by RAHUL RAJ
I’m a student in University College London who had to make sudden plans to return to India due to the pandemic. I tried to wrap up my baggage to not excessively exceed baggage allowance for the Vande Bharat flight. However, * bag was ** kgs w...
Jul 27, 2020 by Shradha Mishra
Me along with my kid was suppose to travel on **th July, but the tickets got cancelled by Air India even without our request, and on top of it Air India did not even had the courtesy to inform us on the next action. Even after paying the money,...
Jul 27, 2020 by Vibitha Vidyanandan
I booked a ticket for a Mumbai - Ahmedabad flight scheduled ** March, ****. The flight got cancelled due to the coronavirus. It wasn’t lockdown yet, but the flight got cancelled from the airline’s side. I then received an email from go ...
Jul 27, 2020 by Rony Vora
Its going to be two months. I booked my ticket for ** may, **** from Hyd to Asr. Air India cancelled my flight but didnot inform me at all. I kept on calling air india to confirm from one week till night before arrival. No body informed me and ...
Jul 26, 2020 by Ashna sharma
I had booked a Go Air flight from Bengaluru to Nagpur for **th June'**** via Ease My Trip fro ₹*,*** . While trying to web check-in I noticed the flight had been cancelled and I rescheduled it to **th June on the Go-Air website. Again the fli...
Jul 25, 2020 by Sunny Sangtani
please help us. I have booked air tickets through goibibo to air asia. flight was cancelled due to covid-**. and air asia refund my fare amount ***** to goibibo account but goibibo is not refunding same to customers. kindly requesting to you ...
Jul 23, 2020 by yogesh kumar
I have booked Go Air Tickets four times but could not use due to pandemic and cancelation of flights. No response from air line ...
Jul 16, 2020 by Jyotindra Patel
My flight was on ** June And today is ** July But still I do t get my refund amount...
Jul 16, 2020 by NEERAJ Singh Bhadauriya
I booked ticket from Hyderabad to Cuddapah on **/**/**** for upcoming journey on **/**/**** thorough makemytrip in truejet airlines. they canceled the flight and didn't gave any refund amount and any reference number till today(**/**/****), i a...
Jul 15, 2020 by C V PRUDHVIRAJ
Hello, I have booked my tickets with go air well in advance in April For *th May Delhi to *th May Goa , however due to pandemic attack All flights were on hold and we could not make it . After that I have mailed and called many times to go a...
Jul 15, 2020 by Varun chadha
Good evening, i would like to know the refund status of my booking for the flight cancelled by the airlines E-TICKET NUMBER : ************* PNR NUMBER : YCJ*V PASSENGER NAME : SALONI FATEHPURIA and SEJAL BANSAL I received an email fro...
Jul 13, 2020 by SHIVAM FATEHPURIA
On ** May I booked for * persons from Kolkata to Delhi on ** May through website www.happyeasygo.com. However on **.**.**** received message from Air India that flight has been cancelled. I have contacted customer care for airlines and travel ...
Jul 13, 2020 by Shyamal Biswas
I need your attention towards the trouble created by the airline authorities. I had booked a ticket in Goairlines using Goibibo app for **th April **** from Bangalore to Ranchi with booking id O**SUV in GoAir flights for an amount of ₹***** w...
Jul 12, 2020 by Nikhil Shandilya
How to file a complaint against Company?