Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

NonRefund of Cancellation of Flight due to Covid (Air India) ^Open

I booked flight Ticket To & Fro for **.**.**** & **.**.**** respectively but cancelled due to Lockdown. Requesting for last * months but not refunded money....

Jul 09, 2020 by Girish Kumar Vaish

Refund not giving back (Indigo) ^Open

I have book a ticket for * person before the first lockdown. After all flight got cancelled they preserved it as a credit shell. I asked them if I can get refund or not and they say yes. My ticket got cancelled on ** June and they told me to wa...

Jul 09, 2020 by Sanasam bidyasagar singh

Refund not given (Indigo Spicejet Vistara) ^Open

Hi, I and my family had arranged a trip to Amritsar in the month of April, but due to COVID lockdown flights were cancelled. now i have tried connecting with the airline services for refund of my money but they have transfered the amount to a c...

Jul 08, 2020 by Hsrshala Shejwal

Refund Jet Airways (Jet Airways India) ^Open

Hi, I booked my flight ticket through Make my trip * year back. As, we all know the issue of jet airways the same way my flight ticket is also cancelled. After the tried to contact make my trip support multiple times. Till now no response abo...

Jul 07, 2020 by Pujitha Ramana

SPICEJET NOT REFUNDING MONEY FOR A FLIGHT AprilDURING LOCKDOWN (Spicejet Air Line) ^Open

I had booked a return flight from Bagdogra to Kolkata from easemytrip. Booking ID - EMT******** PNR - SDD**D Total Amount - Rs.***** Travel Date -*st April ****. So even before we could travel the Sikkim government had mentioned that e...

Jul 07, 2020 by Dalia Saha

Refund not processes (Via.com) ^Open

even after getting refund of ***** from airline PNR OHZ*QX and F**FPP . Agency has only processed ***** rest not paid . now no one is replying on emails . phone numbers are not reachable ....

Jul 07, 2020 by kuldeep

Amount charged twice for flight ticket (Air India) ^Open

Actually i went to UK on work purpose and wanted to travel back to India by Air india Vande bharat mission , So tried to book a ticket on **-**-**** , For date **-**-**** from UK to Hyderabad using my credit card , This booking is failed after ...

Jul 07, 2020 by Bharat Kannikanti

BAGGAGE LOST (Air india) ^Open

Dear Sir / Madam, Ref No. Flt. No. BOMAI*****/**FEB**/****GMT To, The Manager, Air India, Baggage Lost and Claim Department, Sub: Mishandled baggage / Claim Flt. No. BOMAI*****/**FEB**/****GMT ...

Jul 07, 2020 by BHARTI DEWANI

Ticket Cancellation Refund Air India (Air India) ^Open

I have not received the cancellation refund amount from Air India for the tickets No. *************, ************* & ************* (flight from BOM to GAU via CCU)and *************, *************, ************* (flight from GAU to BOM via DEL...

Jul 06, 2020 by A. Gourav Rao

Refund for airline ticket not booked (Travolook in) ^Open

I have paid the amount for booking airline ticket from Nagpur to Mumbai on **-*-**** through Travolook, no tickets booked. Refund is still pending....

Jul 06, 2020 by Satish Talnikar

I have been trying to contact AirIndia Customer Care Number since two weeks and receiving enormous n (Air india) ^Open

I had my flight scheduled through AirIndia Airlines on April **th and since they were cancelled due to pandemic now when I am trying to contact them for scheduling my flight ticket either the call gets disconnected automatically while connected...

Jul 06, 2020 by Priyanka Veeregowda

Refund not Paid (Airindia Express) ^Open

Have booked an AirIndia Express Flight ticket for Trivandrum to Coimbatore on **nd March **** for **th March ****. The Flight did not operate due to Covid Lockdown. I cancelled the Ticket and was promised a Refund of INR ****.** on **th March *...

Jul 06, 2020 by Suresh Vembadi

Refund not made (Air India) ^Open

PNR No. JWPGG cancelled duringh ** Mar ****. Refund not yet credited. Several request made but no use.I also contact UDCHALO site where I booked by above ticket.They say Air India not yet processed cancel amount...

Jul 06, 2020 by jayaprakash kp

Did not get Refund (Airasia Airline) ^Open

I had booked a flight tickets through this company. Company has cancel that flights. I had contacted with company regarding this but he has not been refund his paid amount so far. For which i want to complaint against them. Expectation-- I ...

Jul 06, 2020 by Dinesh kumar

Excess charges of luggage above limit (Air india) ^Open

I have booked air ticket from Kolkata to Raipur in AI **** and AI **** travel date *.*.****.I have one luggage of weight ** kg *** gm.Air india staffs charged Rs **** at the rate of **** per kg.I try to convince them but all staff aggressively...

Jul 06, 2020 by vinod kumar sharma

New Way of Robbery Fraudster Spicejet (Spicejet Air Line) ^Open

I had booked a flight on **th june **** morning for my wife from mumbai to bangalore for */*/****. The same evening i got an email that the flight has been cancelled and the amount will be kept in their credit shell. When i wrote an email to ...

Jul 05, 2020 by Vishal Hegde

REFUND not received (Goibibo and Goair) ^Open

Refund processed by ibibo on *rd March because GO air flight got cancelled. But still we have not received REFUND of Rs. ****. ...

Jul 05, 2020 by AMIT JASUD

Mony not refund (Goibibo airlines) ^Open

Previously ,I was booked flight from GUWAHATI to KoLKATA Pnr no.GDQYYD has been cancelled by me.and another flight from KOLKATA to GWALIOR PNR no.LYG**Z cancelled due to covid-** situation. both flight booked via goibibo app. I confirm spiceje...

Jul 05, 2020 by Pramod meena

Not received any refund even after one month (Goibibo airlines Indigo Airlines) ^Open

I booked ticket flight ticket on **th may **** from banglore to pune but dur to some reason i cancelled my ticket. Now it's almost one month I have not received any refund . And now on that app it is showing that I have travelled . I cancelle...

Jul 04, 2020 by Kumar

Airline ticket refund (Happyeasygo.com) ^Open

On March *th I booked air ticket for my father through happyeasygo.com . Due to Covid ** we have cancelled his traveling. Since he is a senior citizen airlines accepted to pay full refund. But agents is making us wait more than *months. And Ev...

Jul 04, 2020 by Iswariya C

Cancellation of international flight ticket (Makemytrip.com) ^Closed

Dear My PNR is UHWHSW. Yesterday (Feb **th) I read the information below in Singapore airlines homepage. From ** February ****, **** hours, all new visitors with recent travel history to Daegu and Cheongdo in South Korea within the...

Feb 29, 2020 by Hyunjun

Refund Not Received (Air India Airlines) ^Closed

We have Booked the Air Tickets through Air India and cancelled due to Death in our Family. Its been * months we have not received the amount. Reference # is PNR YLB** - EMT ********...

Feb 25, 2020 by Ravishankar AV

Unethical Practice (Indigo Airlines) ^Closed

The payment was made on indigo website for **** on feb *th but when i called them for the pnr details on **th feb they say they cant give the booking confirmation and say the amount will be refunded and forced me to book at a higher fare. when ...

Feb 24, 2020 by Praveen Manoharan

Non refund of cancel ticket amount (Goair) ^Closed

Flight Name : Go Air Flight G*-****(New Delhi to Mumbai) Date & Time of Journey : ** Dec ****, **:** PM PNR : E*PW*Q GoAir cancelled the flight due to unknown reason. On ** Dec ****, it sends an email stating that balance due Rs. **** will ...

Feb 23, 2020 by Sankar Bera

Flight ticket not confirmed and amount received to Yatra (Yatra) ^Closed

I had booked round trip flight tickets via Yatra gateway and the amount was debited and received by Yatra but there was no booking confirmation and within * mins the flight fare raised by **** for the same flight and I had to face loss due to Y...

Feb 22, 2020 by Adv. Bhakti Ashok Talathi

Refund amount out of air ticket cancellation not credited to bank account (Yatra Online Private Limited) ^Closed

Air ticket booking date: ** Jan., **** Cancellation date: ** Feb., **** Date of (proposed) travel: ** Feb., **** PNR no.: Z*B*N Carrier: Air India Yatra reference no.: ************ Price of air ticket: Rs. *,*** Was entitled a refund of ...

Feb 20, 2020 by Avishek Chandra

Refund not credited (Ease my trip) ^Closed

I have booked my ticket from patna to hyderabad for **th jan ****, via emt but my flight (go air) got cancelled. The account through which i paid the money was closed at the time of cancellation so i called emt and told the matter they asked me...

Feb 04, 2020 by KUMAR ABHISHEK

COMPLAINT ON KANSAS IMMIGRATION SERVICES PRIVATE LIMITED (Kansas Immigration Services Private Limited) ^Closed

On December **** I (Dadi Kumar) paid ***** INR as service charges for Canadian Immigration through Corporation bank cheque from account no. *************** which was uploaded and cashed by Kansas Immigration Services on ** Jan ****. Cheque has ...

Feb 01, 2020 by KUMAR DADI

Service deficiency issue (Air India Airlines) ^Closed

Hello Team, On ** January i was travelled from *:**pm Frankfurt to delhi and my seat number **A on flight number AI ***. the seat its some problem from the starting of the flight, there is some problem so entertainment screen is not workin...

Jan 28, 2020 by Mohit Garg

Headphones lost from Indigo MHB Delhi Terminal 2 (Indigo) ^Closed

I missed my headphones in indigo flight which was recovered by Indigo employees at Indigo MHB Delhi terminal t*. The headphones was stolen/lost from MHB according to the indigo employees. This is a huge security flaw at the airport. They offer...

Jan 16, 2020 by Abhishek Kabra

Refund not received (Air India Airlines) ^Closed

I traveled to India from USA and had a return fight on *th November ****, due to some personal emergency had to cancel out the flight and was promised a refund of approximate $***. Since this ticket was booked through Cheapoair(third party), Ai...

Jan 08, 2020 by Atisht Saxena

Damaged checkin baggage jn Air india flight (Air India Airlines) ^Closed

With reference to file - DELAI*****, I have received my checkin baggage on **nd Aug **** in completely damaged condition. I searched online how to fill the claim but I haven't received any option. The customer service from Air India advised to ...

Jan 04, 2020 by Mahesh Das

Non Refund of Air Ticket cancelled (Air India) ^Closed

Air India tickets Booking reference No. Y***D cancelled on **.**.** but refund not credited till date I.e.**.**.****....

Jan 04, 2020 by Ram Dutta

Typo and Baggage (Easemytrip.com) ^Closed

There was a typo in my daughter's ticket and emirates offering free baggage for another ** kg. I tried to reach the staff through calls and emails but no one is responding to my queries. I called Emirates they confirmed they do not charge for t...

Dec 27, 2019 by Sridhar Anne

Non payment of refund (Indigo Airlines 6E) ^Closed

Booked international flights tickets on **.**.** with indigo website . Payment was done through paytm . Among of Rs **,*** got deducted from Paytm wallet. Indigo initially denied the payment made but after numerous calls , tweets and consume...

Nov 23, 2019 by Avi

PayTM and Jet Airways Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

Nov 19, 2019 by Dinesh Muninathan

Flight refund not received (Jet Airways) ^Closed

I had booked a flight on Makemytrip- Jet Airways flight to and back from Amsterdam in April for the dates in May. Booking ID: NN************* but the refund has not yet been processed....

Nov 17, 2019 by Akanksha Gait

Flight delayed more than 2 hours (Indigo) ^Closed

My flight from Indore to Bangalore which was via Mumbai was re-scheduled via Delhi, *-* days before travel. Then, my flight from Indore to Delhi was delayed over two hours, because of which I missed my next flight from Delhi to Bangalore. On co...

Nov 10, 2019 by Ranjan Saxena

Refund on airlines (Indigo) ^Closed

Sir my flight from Hyderabad to Ahmedabad on *-**-****. And I had reached to airport before * hours . I went for luggage drop there it closes by *:**pm and I went their at *:**pm departure time is at *:**pm . The indigo persons haven't allowe...

Nov 10, 2019 by Sindu

Airline ticket cancellation (Indigo Airlines) ^Closed

I booked the ticket on the price of *****. after cancellation they refunded ***** according to rules. they should deduct ****. but they deducted ****...

Nov 06, 2019 by Shashi