Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Flights refund not received (PayTM and Jet Airways) ^Open

I had made flights booking for a round trip via PAYTM, unfortunately, my flights were cancelled from Jet Airways. I have been calling the customer care for the refund status from the past * months and there is no valid reply from PAYTM. Paytm c...

Jun 18, 2019 by HARMEET SINGH

Two tickets booked with same PNR and no refund received for the new ticket purchased (Cleartrip) ^Open

On Mar *th we booked two indigo tickets with the same Cleartrip account from Banglore to Bhubaneshwar (round trip). Trip id #************. Recieved confirmation mail from Cleartrip for one person and from indigo for another person. However, whe...

Jun 11, 2019 by Nazmin I H

Fraud booking by Indigo (Indigo Airlines) ^Open

I booked a return Indigo flight from Delhi to Budapest scheduled on ** May ****. I booked it on * April ****. However, airlines conveniently cancelled this booking without even informing me and without any justified reason. I came to know about...

Jun 06, 2019 by Amit saraf

Not getting any refund (Spice Jet) ^Open

I booked a round ticket from Bangalore to Kolkata for my exams. Unfortunately, my exam postponed and shifted to the very next week. As I have booked earlier it seems that I have to cancel. I paid total **** Rs but they are telling you will not ...

Jun 06, 2019 by Priya sangam rahi Singh

Deficiency in service by SpiceJet (Spice Jet) ^Open

I had booked a flight with SpiceJet on **/**/**** PNR no ODRV*N on flight no SG-**** Delhi to Dehradun to depart from Delhi at **.** hrs. I check in well in advance and deposited my check-in baggage at their counter then went to the lounge to h...

Jun 05, 2019 by Dr Pradyot Kumar Singhal

Incorrect ticket booked (Cleartrip) ^Open

On **th May I booked a ticket to Del-Mum-Del and after making the payment I got an email ticket of Mum-Del-Mum. The moment I received an email I called their customer service. Their customer support is terrible. They told me that I will have to...

Jun 03, 2019 by Shrishti r kapila

Compensation of misbehaviour and inordinate delay in flight departure (Spicejet) ^Open

My one stop flight Jaipur - Surat- Mumbai on **st April **** (PNR- E*EH*P) which started from Jaipur at *.** am broke down in Surat due to some so-called technical glitch and we had to wait for more than *.* hrs. If the flight occupancy is no...

Jun 02, 2019 by Prashant Biyani

Compelling to stay at transfer desk for 22 hours transit (Air India) ^Open

My flight no is AI *** and passport number is BX*******. I have booked a flight from DEL-CCU-DHK and the transit in CCU is over ** hours. They have done my immigration in Delhi in spite of saying multiple times that I have booked my hotel in Ko...

May 29, 2019 by Afra Haque

Flight false booking (Indigo Airlines) ^Open

I have done a booking in indigo airlines from Lucknow to Dehradun for ** June **** from indigo app amounting to ****. They had not mailed or provided me with any SMS that I have made the booking. When I called the customer executive that why my...

May 25, 2019 by ABHISHEK SHARMA

Cancellation of flight due to delays in flight more than 12 hours (Clear Trip) ^Open

Dated **th April ****, my travel was booked through Cleartrip from Hyderabad to Delhi in Air India flight number AI ***. After reaching the airport I found my flight was delayed by * hours without any prior notice. Again this delay extended and...

May 24, 2019 by Jaya Priya

Issue with air travel (Cleartrip) ^Open

My family have recently faced an issue during the travel for the International flight from Abu Dhabi to New Delhi on **th March. My family reached the airport and the airport authority didn't allow them to check in as there was an issue with th...

May 20, 2019 by Nikhil

Theft of currency from checked in baggage (Air India) ^Open

I was travelling from Delhi to Bangalore on ** May by AI-*** after completing some official work. On arrival after collection of check-in baggage at Bangalore, I found its lock broken. Further, I noticed that Rs **,*** (Rs twenty-five thousand)...

May 17, 2019 by Nelson Jose

Refund was not issued (Cleartrip) ^Open

I had to fly with my family from Chennai to Chandigarh via Delhi with a *.*-year-old toddler. My Delhi to Chandigarh flight was cancelled and the airline told they can't give another flight and hence cancelling the entire trip (Chennai-Chandiga...

May 16, 2019 by Prabu Rajendran

Refund of money (Air India) ^Open

I have booked an air ticket from Varanasi to Kolkata on **th May **** for **th May **** with Rs. ****. For one person but the matter is that when I started booking through an online website Happy easy go on the first attempt the site showed me ...

May 15, 2019 by Rohit DUBEY

My baggage is still held back (Air India) ^Open

My baggage was held back in Indira Gandhi International Airport (New Delhi) on *th of May ****. When I was travelling from Chicago-Hyderabad the person at check-in counter just asked me if I have liquids and I mentioned about shampoo and body w...

May 14, 2019 by Fareedunnisa Begum

Refund not received for ticket cancelled by the airline (Jet Airways) ^Open

I have bought a flight ticket from Chandigarh to Kolkata by Jet Airways. I bought the ticket on Paytm. Jet cancelled my flight on April **. Since then I have not received any refund. When I ask Paytm, they say we will give you a refund as and w...

May 12, 2019 by Archi Chakraborty

My new suitcase was broken by airlines (Indigo Airline ) ^Open

I travelled with Indigo flight from Delhi - Chennai on May *th. My flight no. was *E - **** and my airline PNR was ZNMQYH. My new suitcase was broken by the airlines and when I approached the ground staff, he said "It happens" and please "Learn...

May 11, 2019 by Namit Kanchan

Flight ticket refund not came (Spice Jet) ^Open

I booked a flight on March ** from Chennai to Surat and surat to Chennai. I got a call from spice jet customer care about the cancellation of flight on April *th about Chennai to Surat flight which I was on May **th and they informed me about t...

May 09, 2019 by DAMODHARAM MAHESH

Rude staff behaviour (Indigo Airlines) ^Open

My mother used to travel every * /* months to Kolkata for her treatment. She is a wheelchair patient. Staff forbade her to board the flight unless a doctor's permission letter is shown. Despite producing the above-mentioned letter they again de...

May 01, 2019 by Farhat shadab

Flight got delay due to airline mistake (Indigo Airline ) ^Open

This is with respect to Indigo flight *E**** (PNR ZMVJ*R) from Jabalpur to Hyderabad on **th April. My wife booked * tickets (* Sr Citizens, *yrs. boy and * Female) on **st Dec’**. The flight time was **:** departure and **:** arrival in Hyde...

Apr 30, 2019 by Vishal G