Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Refund of cancelled ticket (Air Inida) ^Open

We have cancelled the air ticket on **-**-**** due to flight cancelled by air India . Ecommerce department has confirmed that refund process has been started vide their mail dt. **-**-****. ...

Jul 22, 2020 by Mehta Daulat Singh

Indigo Flight tickets not refunded by IRCTC (irctc indigo airlines) ^Open

IRCTC Flights, I had booked * tickets from RRP to Del on **nd March, **** vide PNR No.BJ&QKW. Due to COVID**, the flights were not operational on the travel date that is *nd April, **** and INDIGO has issued the credit shell as enclosed. I am ...

Jul 21, 2020 by koustuve Chatterjee

GoAir didnt refund the money since June (GoAir Airlines) ^Open

The flight got cancelled but GoAir didnt refund the money....

Jul 21, 2020 by Prasad Barude

Refund not received after cancellation of flight ticket (Cleartrip and Indigo) ^Open

Sir, I have the honour to inform you that I had a booking with Indigo Flight vide no.*E-*** bearing PNR no.BKFBKD from Guwahati to Hyderabad for ** (four) passengers which was fixed on **/**/****. The total cost of these ** (four) tickets was R...

Jul 21, 2020 by Aminul Haque

Refund of air tickets has not been initiated (Airindia) ^Open

I booked air tickets on airindia for **th and **th April **** but as we all know that whole world is fighting with corona pandemic so all flights got cancelled automatically during that period. I have not received my refund till date even after...

Jul 21, 2020 by Rahul Nayyar

Air India did not refund the amount (Air India) ^Open

I had booked Vande bharat mission flight from paris to Hyderabad, which air India had cancelled and rescheduled me in different flight from paris to delhi which has less cost, they are not refunding the amount and not even responding....

Jul 20, 2020 by Praveen Kumar Rai

Refund of Airfare (Air India) ^Open

Made online ticket booking for wife on *nd July **** for flight AI *** Mumbai-London scheduled *th July ****. First time transaction went through but ticket not issued. Customer care confirmed no booking exists in the name of passenger and amou...

Jul 20, 2020 by Dr. Habeeb Ali Baig

Refund Pending since 4 months (Air India) ^Open

Hi, This is Mohit Singh Chauhan I have been waiting for refunds on my two bookings (* tickets) done on Air India App since March this year. However, no information from anywhere is being provided by Air India. Not even on the App or...

Jul 20, 2020 by Mohit Singh Chauhan

Refund not received (Goibibo) ^Open

I booked the Air India flights on **th Feb **** to travel from London-Delhi (**th March), Delhi-Mumbai-London (**th April) on https://www.goibibo.com/. Because of the lockdown, Air India cancelled the flights. When I contacted the customer care...

Jul 20, 2020 by Sahil Ravgotra

Grievance against Indigo Airlines (Indigo Airlines) ^Open

I would like to inform you that I had booked Indigo Ticket PNR TP*TFX-*E **** from COK to BLR on ** Jul ****. I had reached Cochin Airport at **** hrs since my flight departure timing **** hrs. For web checking, I was having issues with my mobi...

Jul 19, 2020 by AMIT SINGH

Air Asia Not Refunding my money as the flight got cancelled for COVID (Air Asia) ^Open

I booked Air Asia flight ticket on *nd April **** via IRCTC with a booking number C**MGX. Flight is booked for **th April ****, which got cancelled due to COVID lock down declared by government. From since I am following almost daily via websit...

Jul 18, 2020 by Ramesh Chandra Garg

Refund not given (Indigo Airlines) ^Open

Dear Sir/Madam I booked flight for me and my brother through Happyeasy go Android Application on ** March **** booking from Bangalore to Patna via Hyderabad for ** March **** Flight. *. PNR - AG**US - Shubham Kumar *.PNR - IL*C*Q - Abh...

Jul 18, 2020 by Shubham kumar

AIR INDIA REFUND (Air India) ^Open

TICKET NO ************* BOOKED FOR DELHI - NEWYORK -DELHI Request for CANCELLATION on **/**/**** AT AIR INDIA JAIPUR OFFICE reminder sent on contact us email and refund ID received different with every email ******** on ** MAY **** ***...

Jul 17, 2020 by KULDEEP KUMAR NAG

Refund not being processed (Air India) ^Open

I had booked an air India flight from delhi to Guwahati for travel date **th April , **** It was booked on **th jan , **** Due to corona crisis the flight was cancelled and now I want my full refund . Air India is asking to reschedule but I...

Jul 16, 2020 by Shubham bothra

Refund from Go Air for unutilse Tickets in Pandenmic Covid 19 (Go Air Airlines) ^Open

I have booked Go Air Tickets four times but could not use due to pandemic and cancelation of flights. No response from air line ...

Jul 16, 2020 by Jyotindra Patel

Airline Amount and Hotel Amount not refunded by Travel Triangle (Travel trainagle) ^Open

Dear Sir/Mam, Due to covid-** our flight G*-*** (Go Air) from Kochi to New Delhi on **th of March **** was canceled and this flight we booked through travel triangle agent mr. Anuj on *th February. When flight cancel airlines admit that they ...

Jul 16, 2020 by Harish Joshi

Refund not received (GoAir Airline) ^Open

My flight was cancelled on **th June ****. ( Bangalore - Ahmedabad). Still I haven't received the refund from go air. PNR : BCTBXK....

Jul 16, 2020 by Karan Kular

Air India is not giving refund for my tickets (Air India) ^Open

I had two ticket booked on **-April-**** but due to covid pandemic all domestic flights are cancelled. I booked this ticked for my sisters wedding but now the wedding is postponed to next year april month. There is an option to reschedule my ex...

Jul 16, 2020 by Rajesh Prajapati

Non refunded flight fare by air India (Air India) ^Open

I booked a flight through Air India on **th April **** from Dubai to Delhi. Due to Covid ** the flight got canceled by airline and I came back through evacuation flight under Vande Bharat Mission. I have sent multiple requests to Air India to r...

Jul 16, 2020 by Rachna Gupta

Refund (Cleartrip and Indigo) ^Open

My flight was on ** June And today is ** July But still I do t get my refund amount...

Jul 16, 2020 by NEERAJ Singh Bhadauriya

Flight cancellations refund (Goibibo) ^Closed

(Need refund : I booked my ticket from goibibo) My **.**.**** flight (Air India) was cancelled due to their own issues, Air India given me cancellation letter for refund. I requested goibibo with this document for refund my money. They took ** ...

Jun 09, 2020 by Shivam Kumar Dutta

Yatra did not refund my booking amount (Yatra.com) ^Closed

I have booked flight ticket from *** to **** through yatra.com. Due to lookdown flight got cancelled and airline company refund the fair amount to yata but yatra did refund that amount to me. My booking reference no is ***********36....

Jun 06, 2020 by Abhshek Kumar

Refund for cancelled flight (Goibibo) ^Closed

I booked an air ticket in goibibo but flight was cancelled by airline and goibibo is not refunding my amount which is rs *****/- ...

Jun 03, 2020 by Gaurav Khandelwal

Payment debited but ticket is not issued by the company (Indigo) ^Closed

Sir I booked tickets on * June for travel on ** June from Delhi to guwahati. The payment is debited from my account but I am unable to get the PNR. Please do the needful as soon as possible. ...

Jun 03, 2020 by Shubham rawat

Not getting refund (Make My Trip Pvt Ltd) ^Closed

This is my worst experience with make my trip i made a flight booking and due to covid-** i made date changes so that airline suppose to refund my difference amount which airline refunded to make my trip as booking made through my travel agent ...

Jun 03, 2020 by Tanmay

Booking amount not refunded (Indigo Airline ) ^Closed

I had booked a flight ticket from indigo airlines on ** Feb ** at **** for the date of * Apr **. But due to nation vide lock down my ticket got cancelled. The indigo informed me about the cancellation and when i asked for the refund they didn...

Jun 03, 2020 by Manoj singh pargai

Airline refund due to covid (air asia airlines) ^Closed

My family booked the ticket from Cochin to Delhi on * July , PNR- T**JVQ. We are not in a situation to travel as there are elderly parents and a kid of * year old and are prone to contracting the corona virus. Request you to create a credit she...

Jun 01, 2020 by Stella

Non refund of fare by airlines due to cancellation of flights (SpiceJet airlines) ^Closed

I had booked following flights on **.**.**** for our group of * persons as under :- *. Journey from Pune to Bagdogra (via Chennai) on */**-**-**** by Spicejet PNR No. QIVB*B *. Journey from Bagdogra to Kolkata on **.**.**** by Spicejet PNR ...

Jun 01, 2020 by Mukund Satpute

Refund not received even after the stipulated 2 month wait (Cleartrip) ^Closed

Cleartrip ************ - that is my trip ID. Indigo's policy allowed a full refund and Cleatrip asked me to wait * months and I patiently did so. Now they have stopped responding to my emails and tweets and there is no update on when I'll be ge...

May 31, 2020 by Srinivasan Murugasamy

Flight ticket Refund not initiated since 2 months (PayTM) ^Closed

I had booked flight ticket from Uk to Delhi from Gulf airlines through paytm In March **** Due to covid the flight had been cancelled Due to refund rules am eligible for full refund which was assured from paytm Since then (Mar ****) am contacti...

May 31, 2020 by Sai Kotipalli

Yatra not refunding the ticket cost (Yatra.com) ^Closed

I had made indigo flight booking to Blore - Dehradun return tickets to travel on **th April and return on **th April from yatra.com Due to Covid-** the flight (PNR XXXXA) was cancelled...I had opted for cancellation & refund of one way ticke...

May 29, 2020 by Roopa

Airlines has transferred money to yatra but yatra has not transferred to me (Yatra.com) ^Closed

Booking reference number ************* १० day's from last month I have booked ticket in Feb cancelled in March and now it's may Airlines has transfered money to your account in April Now for what you need more १० day's from April t...

May 22, 2020 by Abhishek Sharan

YATRA COM not refunding money they promised for flight cancellation (Yatra.com) ^Closed

I had booked a flight for **th of March **** from Bangalore to kolkata and had to cancel on the **nd of March ****. Booking ID - ************ PNR- YNB**N The same was completely under cancellation protection from Yatra, and moreover I a...

May 21, 2020 by Subhrojyoti Saha

Refund not received (Indigo) ^Closed

I had booked my return tickets from Kolkata to Goa for two passengers for **th April and **th April . Because of lock down I cancelled the ticket. The refund should come to my account. Instead of the same its in credit shell with Expiry date of...

May 07, 2020 by SUBHENDU GHOSH

Refund issue (Indigo Airline ) ^Closed

Booked flight ticket on **nd March **** for **th March **** travel from Lucknow to Chennai PNR Number NCVGUB Flight cancelled due to nation wide lock down. Rescheduled to **th April **** PNR Number RFT**F, once again flight cancelled. We have ...

May 07, 2020 by Vairavan

Ticket cancellation refund not being processed (Easemytrip.com) ^Closed

We cancelled our indigo flight on ** Mar **** and got refund confirmation mail and amount clearly stated from airlines. We got another mail from easemytrip stating the refund amount after deducting cancellation charges (which is fine)...but ove...

May 01, 2020 by Vickram

Refund processed but not reflecting (Easemytrip) ^Closed

I booked tickets for Bali and AirAsia emailed stating full refund will be processed. Booked my tickets through EasemyTrip and they confirmed they processed the refund on ** April; however the amount is not reflecting in my bank account. I ...

Apr 28, 2020 by Suraj Menon

Refund not released by Ease my trip (Easemytrip.com) ^Closed

I booked my travel for ** March from Ahmedabad to Kolkata by Goair Flight G* ***. My PNR was H***HS and booking ID was EMT********. The flight was cancelled on **th March and thus refund was already processed by Go Air. They have already se...

Apr 28, 2020 by Arun Kumar Singh

Refund of spicejet ticket due to lockdown (AirAsia) ^Closed

Dear Sir/ Madam, I had booked ticket with spice jet on **-**-**** for travel on **-**-****,now due to the covid** situation the flight are cancelled. now after several follow up with spice jet they are not ready to ref...

Apr 27, 2020 by Prisanth varghese

Refund (Ease my trip) ^Closed

I'm booking * ticket from ease my trip. But the flight canceled due to covid**. I want to refund my money. ...

Apr 25, 2020 by Maruta bhusan pallai