How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today.
But nothing can ruin a holiday than diligently planning a whole trip with excitement, only to arrive disappointedly at the airport to find out that there is some glitch.
The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc.
If you have faced these kinds of problems with your airline, you must have brought it to airline authorities' notice by complaining. In this article, we have mentioned India's famous airlines, and the types of complaints the airlines' passengers face with them.
FAMOUS AIRLINES IN INDIA
1. Go Air: Go Air has secured a spot in the list of best Airlines in India. It was founded in November 2005 by Jeh Wadia, an Indian industrialist. In October 2017, it was India's fifth largest airline and had a considerable market share of 8.4%. The airline is a fully-owned subsidiary of Wadia Group and started its operations in November 2005. The airline operates 230 daily flights to 30 significant destinations, which have 24 domestic and 6 international destinations. The airline has its hubs at Delhi, Mumbai, Bangalore, Kannur, and Kolkata.
2. Air India Express: Air India Express is an economical airline having its headquarters in Kerala. Airlines are operated by Air India Express Limited, a wholly-owned subsidiary of India's national carrier Air India. It runs around 649 flights per week to 33 Middle East and Southeast destinations. The airline has a fleet of aircraft 25 Boeing 737-800 and carries approximately 4.3 million passengers every year.
3. Spice Jet: Spice Jet is a low-cost airline having its headquarters in Gurugram, India. Initially, in 1994 it was established as air taxi provider ModiLuft and then later in 2004, it was renamed Spice Jet by an Indian entrepreneur and started its operation in May 2005. According to data in March 2019, Spicejet was the second-largest airline in India and had 13.6% of the market share in the number of passengers. Spicejet has a fleet of Boeing 737 and Bombardier Dash 8 aircraft. It operates 312 flights daily to 55 destinations, which include 7 international and 47 domestic destinations. Many flights are operated from Mumbai, Delhi, Kolkata, and Hyderabad.
4. IndiGo: Indigo was founded in 2006 by Rahul Bhatia and Rakesh Gangwal as a private company and had its headquarters in Gurugram. The airline had its first aircraft in July 2006, and it started its operations in 2016. By 2012 it became the largest Indian carrier, and in 2015 it went limited and issued a share to the public. Indigo has an immense fleet size in India and a maximum domestic share. Also, Indigo is the largest individual Asian low-cost carrier in passengers' carried and jet fleet size. Maximum flights of Indigo are operated from Indira Gandhi International Airport, Delhi.
5. Air India: Air India is a very own national carrier of India and was founded by J.R.D. Tata as Tata Airlines in 1932. It has its headquarters in New Delhi, and after the second world war, it became a public limited company. Afterward, it was renamed Air India and is owned by Air India Limited, a government-owned enterprise. With a fleet of Airbus and Boeing aircraft, the airline serves 94 international and domestic destinations. Air India has two sister companies Air India Express and Alliance Air, which operates in India and Asian destinations.
6. Air Asia India: Air Asia India started as a joint venture with AirAsia Berhad and Tata Sons. AirAsia Berhad has a 49% stake, and Tata sons have the remaining 51%. It started its operations on 12 July 2014 from Bangalore and has a market share of 6.5%. With a fleet of Airbus A 320-200 aircraft, it serves 24 destinations.
TYPES OF AIRLINES COMPLAINTS
Indian Airlines has seen one of the best growth among all airline industries of this world, but with all this growth and rapid development, our aviation sector has also experienced many kinds of turbulence.
Among 1000s of Indian airline companies, some of the most famous airlines such as AirIndia, Spicejet etc. have seen their customers regularly filing a complaint against them.
Some widespread airline complaints include rude behavior of staff, refund not given, and baggage lost. Apart from this, many airlines have faced aircraft turn-around times, which results in delays in flight for its passengers. Here are some common types of airline complaints:
1. Customer Service
In the past few years, many passengers of some highly reputed airlines have shared their experiences where they had to face the rude behavior of the airline's customer service representatives. Most passengers faced rude behavior, absent onboard services, and poor language skills from the airline's representatives in these kinds of complaints.
2. Flight Delay
In 2019, the Air Passengers Association president accepted that many airlines are facing aircraft turn-around time issues. These turn-around time issues are the main reason behind the delay of flights, which has left many passengers frustrated. Many top airline customers have reported that they were not informed about their flight's updated timings by the airline industry. Thus, failing to use emails or SMS services to inform their customers has made flight delays a pervasive and frustrating issue.
3. Booking and Refund
Another prevalent issue faced by many air passengers is related to airline industries' booking and refund conditions. The most-reported complaint under this category is the lack of flexibility in tickets where airline industries usually decline to refund the amount if something unexpected happens, such as illness or accident of a family member. Apart from this, many famous airlines are reported for being very slow in the procedure of a promised refund. Due to this, passengers have to struggle, and sometimes they are not appropriately compensated. Moreover in recent times of pandemic the most common consumer complaint was that passengers are not getting refund inspite of the fact that their flights were cancelled by the Airlines due to Covid-19 pandemic.
4. Lost Baggage
Lost baggage is one of the most frequently experienced and common issues faced by air passengers. The airline industries have ignored the inconvenience faced by their customers in case of misplaced luggage. For the past few years and indeed, it has left many passengers upset and disappointed. Many customers have claimed that their lost or misplaced luggage carried their valuables, urgent medications etc. but they have not been compensated appropriately by the airlines.
5. Cleanliness of Cabins
Many airline industries of today's time claim to be more aware of the cleanliness of their cabins, but many passengers of these airlines have actively reported their concern about cleanliness and hygiene. Apart from the poor condition of cabins, cleanliness of washrooms and dirty seats are also some of the most common issues faced by these airline industries' passengers.
Onboard catering has always remained a concerning area for airline industries, which directly results in the passengers' disappointment with the meals offered to them. Many passengers have been served the wrong food and the food quality has also remained low compared to passengers' expectations.
6. Hidden Charges
The bulk of customers' anger is aimed at low-cost airlines that have additional hidden charges that disturb the trip's budget. Such airlines have complicated ancillary fee rules which customers have to read.
7. Change of Aircraft
In recent years there is a trend among some customers where they specifically book preferred seats in preferred aircraft but they feel very dissatisfied when they come to know that they have to change the plane and their preferred seats have been changed.
How to resolve Airlines complaints?
1. File support ticket/send an email:
You can always contact airlines through their official website by going to their contact us section and by sending them an email. Customer service emails of some leading Airlines are:
Air India Express - email@example.com
Spice Jet - firstname.lastname@example.org
Go Air - email@example.com
Vistata - firstname.lastname@example.org
2. Call Customer support:
All these airlines have a 24*7 customer care number who are always willing to help the customer. To resolve these complaints, you can always call their toll-free customer service numbers. The customer care numbers of some of top airlines in India are :
Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
AirCosta Customer Care No. - 1800-4250-0666
3. Report to the Directorate General of Civil Aviation (DGCA):
If the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governing body overseeing air travel in India.
4. Send Legal Notice:
Consumers can send legal notices to Airlines in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to Airlines?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Airlines by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If Airlines is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
Flying in an airline is often a memorable experience, but sometimes it can be memorable for all wrong reasons, and we have mentioned many of those reasons above. Once again to summarize, it is to be noted that the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it is to other businesses.
The airlines have allotted separate ticket desks, lounges and baggage claim sections to help the consumers. If this does not solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines.
However if the consumer is still left stranded with nowhere else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaints related to these Airlines in a month.
So how do we actually resolve these airline complaints? We start a social media campaign and then send an email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.
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Mar 28, 2021 by Kartik Sehrawat
I have booked flight from Manchester to Hyderabad scheduled on **st March ****, but due to Covid reason, Indian passengers were not allowed to board the flight on that day. Emirates has given the certificate about the same, but flipkart team ha...
Mar 28, 2021 by venkatsai
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Mar 27, 2021 by Sumit Jedhe
I had booked a flight ticket with cleartrip. I had to cancel the booking due to medical reasons. I have been following up with cleartrip since then, but I have not got any positive response from them. The airline says that Cleartrip has aut...
Mar 27, 2021 by KESHAV GAMBHIR
It has been more than * months and I haven't received any refund yet. My flight was cancelled due to Covid-**. MakeMyTrip was my booking agent and it has already generated the refund application number. The has been very pathetic from an Ai...
Mar 27, 2021 by ROHEEL JAIN
I have booked three tickets from Air India on **th May **** and the flight was cancelled due to lockdown. I did multiple follow-ups on customer care and air India email id "email@example.com". However, nobody even bothers to give a p...
Mar 27, 2021 by Varun Pokhriyal
I have paid for the trip (booked via "Make My Trip" website) after * days I have cancelled the trip and called customer representative for the refund, she told Rs **** will be deducted and rest amount will be refunded within ** to ** days , but...
Mar 26, 2021 by Ravi Kant Dwivedi
Despite uncountable no. of follow-ups from the customer care team of Easemytrip (EMT), I haven’t yet received the remaining amount. My domestic flight was cancelled in May **** due to nationwide lockdown and ***% refund was to be provided by ...
Mar 26, 2021 by Gaurav SInghal
This is a complaint against paltry "refund Rs. *,***-" for unused portion of my international ticket, received from Virgin Atlantic airlines and/or travel agency makemytrip.com. This is despite the fact that I could not use the ticket fully b...
Mar 25, 2021 by Dinesh Chandra Sahni
I booked a ticket from Delhi to Dehradun on the make my trip app after sometime the amount git deducted and I didn’t even receive any booking confirmation on mail or on phone number of my flight ticket..I wanted to see my mother I’m a stude...
Mar 25, 2021 by Suryaveer singh
I canceled air india flight through paytm more than ** days ago But refund is not initiated in my account. Before the cancellation I consult with paytm and air india regarding refund .they are ensure me that your refund credit your account with...
Mar 25, 2021 by Ajay kumar
I had booked ITC Dwarka for a Conference (I am a Doctor) on **-**-**** for **-**-**** to **-**-**** including Morning Buffet on **-**-****. Due to the Covid Situation the Conference was cancelled. ITC Dwarka promptly declared reund of the amou...
Mar 24, 2021 by Supratik Sen
I booked * Air ticket * & fro for Mumbai Dehradun. wherein Rs.**** Air ticket charges to go and Rs.***** Return Ticket charges and Convenience Fee with GST Rs.**** was charged on which Rs.**** Bank payment discount was applied and I paid tota...
Mar 24, 2021 by VIPUL PRAMOD BUBNA
I had booked the Indigo airline tickets in **** from HDFC Smartbuy Platform. The flight from pant Nagar to Mumbai was cancelled and the cost of the ticket was transferred to Indigo Credit Shell. Being given to understand that the Indigo Airl...
Mar 23, 2021 by KEDARNATH NARHAR NEMLEKAR
I bought air india ticket from chennai to madurai through paytm app, on march **** due to corona all flights cancelled hence i try to get my refund airindia says contact paytm for refund and paytm say contact airindia what can i do ...
Mar 23, 2021 by N.chandrasekaran
I booked a flight of total price **,*** on Cleartrip on **-Nov-**** which was scheduled for **-Nov-**** time - **:** but later i cancelled the flight on **-Nov-**** itself and received the cancellation confirmation from Cleartrip in mail and a...
Mar 23, 2021 by Ramesh Singh
I have booked Bangalore to Goa holiday package on ** th Feb **** in Make my trip. But due to covid case rise, I cancelled on **th Feb, ****. Total amount paid is ***** INR and as per MMT cancellation policy, **** rupees will be considered as c...
Mar 22, 2021 by Gopinath Muruganantham
AIR India cancelled my flight *I*** KLH-HYD on *-Jan-**. They are now not refunding my money after multiple requests. They are now saying that it was no Show. But we were in Air Port. First they declared that flight is couple hours late. Then t...
Mar 22, 2021 by Akash Kanase
I have cancelled my air ticket booked from IRCTC Air on **.**.**** and journey date is **.**.**** and return **.**.**** from Delhi to Gowahati . transaction id is **********. i have sent many email in this regard but every time they are simply ...
Mar 22, 2021 by sanwta
I had to cancel one of my flight ticket scheduled on January **,**** due to unforeseen circumstances. The booking was cancelled from AirIndia Trivandrum office during the first week of December.As per the advice received from the corresponding ...
Mar 21, 2021 by NIMISHA ABRAHAM
I have booked my ticket through GOIBIBO (PNR/Booking Ref.: VQ*N*R Indigo Flight). My travel date is in April **** which falls between the lockdown period, I had asked Goibibo to cancel the ticket and refund me the amount they have return af...
Sep 23, 2020 by vinod sharma
Hi everyone I want share a experience of MMT as well Spicejet both are not ready refund my money i booked a ticket before lock down. Flight was cancelled due to covid. I complain several times to MMT and Spicejet but they are not bother about ...
Sep 22, 2020 by Pawankumar Dubey
on ** september **** I travelled from New delhi to Patna, from flight No. AI **** . My PNR is YQ**X. I deposited my suitcase , the slip no. is AI******, **********. There was cash of Rs.******.** but when i reached patna and I checked my sui...
Sep 21, 2020 by Pawan Kumar Kholla
I was booking a ticket from Varanasi to Kolkata on *-Sep-**** and payment got deducted but end of the booking web page get stopped and waited for several minutes. When i re-logon to the IRCTC flight accounts and checked the ticket status it was...
Sep 21, 2020 by Amit Kumar
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Sep 16, 2020 by Niels Cremer
I book a flight from Osaka to Bengaluru on **.**.**** through Makemytrip website in Airasia airlines which costs INR *****. Unfortunately, flight got canceled by airlines and this was not informed well in advance.I realized this flight cancella...
Sep 15, 2020 by Godine Raja Sekhar
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Sep 11, 2020 by Debhoraah Ravi
Hello I booked tickets on IRCTC Air app on *sep from Hyderabad to ahemdabad it's showing reservation failed but no response form IRCTC about refund please help to get refund Transaction ID :**********...
Sep 06, 2020 by omprakash jogdankar
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Sep 05, 2020 by Harinam Prasad
I have booked a flight through Makemytrip (Indigo Airline) booking id NF************** using reschedule option of one of my indigo credit shell(differences amount paid through credit card). Due to Covid **, my flight got cancelled and I request...
Sep 03, 2020 by Sanchit Pandey
I had cancelled my ticket on *nd February **** against the booking reference :UF*D*E which is for T J Johny which was for my father and till date I have not got my return amount .*st when I being his daughter I paid through my card for * ticket...
Sep 03, 2020 by Christina Johny
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Sep 02, 2020 by Avi Dutta
I have paid rs ***** as a initial amount on **th January **** to makemytrip for euro trip which got cancelled due to covid **.now when I am asking for refund they are telling refund is not possible according to cancellation policy..now my quest...
Sep 01, 2020 by Somesh Sarangi
Still Company have not refunded my money . Flight cancelled during Lock down and Goibibo still not give me any information of my money. I want my money in my account. ...
Aug 31, 2020 by Diwakar
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Aug 29, 2020 by Nasir Imam
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Aug 27, 2020 by Devesh Kumar
I had booked a flight:I****,PNR: NVMYGS on ixigo from Ranchi-Delhi which has been cancelled by Air Asia itself. So I should get the full refund. But the refund has been initiated only for Rs *,***/- instead of Rs **,***/- though I had ta...
Aug 27, 2020 by AMBER SINGH
We had done booking thru MAKEMYTRIP APP for * tickets to Sri Lanka on ** th March **** and return **nd March **** WHICH we cancelled due to lockdown and we have called MMT very many times and have not got ANY response regards our refund...
Aug 26, 2020 by Mrs Babita Fernandes
I have not got refund for my Ticket cancelled. Ticket details, Travel Date **/**/**** Etkt No: ***-********** First Name : Naba Kumar; Last name : Chakrabarty. Flight Number: Kolkata To Mumbai AI***; Mumbai To Abu Dhabi AI***....
Aug 26, 2020 by Naba Kumar Chakrabarty
I have booked an international flight from bengaluru to london return travel dates ** April ****, ** April ****. Due to covid all the international flights have been cancelled and i initiated a refund option which i received a response to indic...
Aug 25, 2020 by Bapatal venkata radha krishna murthy
How to file a complaint against Company?