Airlines Complaints
Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :
Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666
Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.
Fraud Charges (Make My Trip) Open
Hi team, makemytrip and goair airlines has done a pure fraud for flight date change charges. i had booked a flight ticket for my family members through makemytrip. now due to the extension in their vacation, i had to go for a date change. no...
Dec 28, 2018 by Nishant Badadali
Unfair amount charged for extra baggage (Indigo Airlines) Closed
Hi, This is second instance with me in last * months, *st instance was Indigo customer care executive did not respond to my senior citizen parents nth-number of phone calls and finally they settled the incident with me by providing lum sum amo...
Jun 11, 2018 by Jaymesh Shah
Finicial loss due to late arrival at the destination (Indigo Airlines) Open
Dear Sir My self Mr Ajit Aswale and my four family members were travelling from Delhi to Mumbai via Indigo *E *** **/*/****.PRN No YHCT*A.Flight was departed at **.** from Delhi and was expected to land a Mumbai at **.**. Due to non availa...
Jun 02, 2018 by Ajit Aswale
Flight delay plus extra money (Jet Airways India) Open
Flight booked for travelling from Kolkata to Mumbai (** March **** **:** hrs. *W ***). Reached airport counter at **:** hrs on ** March to prepone the journey (** March **** **:** hrs *W ***) I was made to wait * hours in the counter and fina...
Jun 01, 2018 by Loknath Saha
Luggage missing (Jet Airways India) Open
Dear Sir/Mam, My mother Mrs Kamlesh Ghiya was travelling from Mumbai to Indore through flight no. *W-**** on **.**.****. She is a senior citizen and has high sugar & blood pressure problem. She was unnecessarily stopped & harassed by t...
May 31, 2018 by Ankit Ghiya
No alternative vehicle arranged or money refunded (Vistara Airlines) Open
Respected Sir/Madam, I want to bring it to your kind notice that I was travelling from Srinagar to Jammu on **/**/**** by Vistara airlines, flight UK***. The said flight was scheduled to depart at **:** and arrive at abot *:** at Jammu airport....
May 31, 2018 by Tanveer Ahmad Dar
Airline refund (Indigo Airlines) Closed
I had booked * tickets for a trip from Chennai to Bagdogra almost a month in advance. I had to cancel tickets within *-* hours of booking due to unavoidable circumstances. The ticket status said refundable. But it turned out that the refund amo...
May 30, 2018 by Shweta Ramesh
Non crediting of Refund amount in account (Air India) Open
Passenger name Nidhi bhargava TICKET NO. ***-********** I had booked ticket from Ludhiana to Delhi, for **th May **** but the flight got delayed as I had a connecting flight from Delhi to kolkata so I had no option other Than cancelling the t...
May 29, 2018 by Nidhi bhargava
Not allowed to Board the flights, 40 mins before the schedule timing, sms says 25 mins (Indigo Airlines) Open
Today Dated May **, Airport Not allowed to board the flights, ** mins before the schedule timing, Airport Managers I need to be board * hour before the schedule timing. Indigo' Sms sent to me at *.** Am, says I need to board from gate # ** m...
May 29, 2018 by Robin Robert Bonnerjee
IndiGo flight access complaint (Indigo Airlines) Open
We just had the worst service from IndiGo on a flight to Chennai from Goa on **th May ****. We came * minutes to check in. Requested them a million times.. nobody was even close to helpful. They didn't seem to care. We not just lost money bu...
May 20, 2018 by Gowthami A
Double charged for business class upgrade and baggage (Jet Airways) Closed
Received an email from Jet Airways asking me to bid to upgrade my flight ticket to Business Class. As I had excess baggage, ** kgs, I thought this would be a good idea as Business Class allows baggage of upto **kgs. The maximum bid amount was R...
May 18, 2018 by Neil Pinto
Denied Check in Indigo airlines Hyderabad (Indigo Airlines) Open
I am to board a Indigo flight on **-**-**** at *.** am , having a boarding time up to *.** am.However, I did web check-in and got my boarding passes sent to me through mail. I reached the counter queue by *.**am. There was a long queue and no ...
May 15, 2018 by srinidhi taritla
