Consumer Complaint against Airlines

Airlines Complaints

Indian Airlines Industry has recently become one of the fastest-growing airlines industries in the world. They generate a huge amount of income and employment. There are about 450 airports and more than 1000 registered aircrafts in India today. The most common Airlines in India are Indigo, AirIndia, GoAir, Spicejet, JetAirways etc.The most common airline complaints in 2019 was lost baggage. According to a recent survey, an average of 1 in 150 people have their checked baggage lost or left behind every year. The other common airline complaints include, promised refund not given, ticket/flight cancelled without prior knowledge, rude staff behaviour etc. So what can be done to resolve these complaints? All these airlines have a 24*7 customer care number who are always willing to help the customer. The customer care no. Of some of top airlines in India are :

Indigo Customer Care No. - 0124 617 3838
GoAir Customer Care No. - 1860 210 0999
AirIndia Customer Care No. - 1860 233 1407
SpiceJet Customer Care No. - 096540 03333
Jet Airwarys Customer Care No. - 080 3924 3333
AirAsia Customer Care No. - 080 4666 2222
Vistara Customer Care No. - 092892 28888
JetLife Customer Care No. - 1800 22 5522
AirCosta Customer Care No. - 1800-4250-0666

Moreover there are other steps which can be taken, however, the first point of contact should be the airlines itself. Customer satisfaction is as important to airlines as it to other businesses. The airlines have alloted separate ticket desks, lounges and baggage claim sections to help the consumers. If this dosen’t solve the problem then the consumer should file a written complaint to the airline. This will act as a proof that you did something from your side in later stages and moreover put pressure on the airlines. However if the Airlines is not willing to help or acting aloof at any stage then the consumer can file a complaint with a Government Agency that oversees air travel. The Directorate General of Civil Aviation (DGCA) is the governming body overseeing air travel in India. However if the consumer is still left stranded with no where else to go then the consumers can always file a consumer complaint at Voxya. We at Voxya, generally receive about 1000s of complaint related to these Airlines in a month. So how do we actually resolve these airline complaints? We start a social media campaign and then send a email to the company to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned airline.

Most Common Issue Reported for Airlines Complaints

Tickets/Flights canceled

Boarding Issues

Refund not given

Staff misbehaved

Damaged Baggage

Fight delay

Changed Seat number

Amount deducted but ticket was not booked

Double amount charged

Fraud by booking agents

Two of my flight bookings cancelled but no refund since one month (Makemytrip) ^Open

Two of my flight bookings got canceled by the airline and when I called the airline they told they have already made a refund, Please contact your booking agency. I tried to call MMT but not able to contact them, Also sent the email about the ...

Apr 20, 2020 by Arun Kumar Singh

Flight Cancellation Refund delay by Yatra (Yatra) ^Open

I regret * say Yatra.com has been taking undue advantage of our understanding and patience in present situation and delaying the rightful refunds even after ** days. Here is the sequence of events *. We have international travel flights boo...

Apr 20, 2020 by Abhijeet Wakle

Wrong refund against cancellation of MMT booking Id (Make My Trip) ^Open

I add book ticket from MakeMyTrip for **th of April **** with booking ID : reference number NF **** *** *** ****. Indigo booking reference number is NHT*TP The flight was rescheduled by indigo airlines and with the available option I cancel ...

Apr 20, 2020 by Rajiv Mehrotra

Jet airways refund (Jet Airways India) ^Open

Issue I had a ticket from Jakarta to New Delhi Jakarta to Delhi on ** May ****. I received an email saying all jet airways flights have been cancelled and grounded due to which I applied for a ***% refund which was the course of action which...

Apr 19, 2020 by Bhanu Prakash

Air india airlines refused for refund (Airindia) ^Open

Services cancelled due to covid, I booked ECONOMY CLASS airindia flight ticket whose journey dates are falling in lockdown period, they refused me for refund and told that I can book next flight by paying difference of fare.as flight cancelled...

Apr 18, 2020 by GURU VINOD M

Refund of my tickets money (Vistara Airlines) ^Open

On * march I book * tickets from Delhi to trivandrum, (Kerala) for ** April ****. I book these tickets for family tour. But I don't know that coronavirus disease will be spreading so fastly. So today we all are suffering from coronavirus. Due ...

Apr 18, 2020 by Sachin Bansal

Flight ticket date change offer promised not happening (Make My Trip Pvt Ltd) ^Open

I have recently booked an air ticket from Belfast (U.K) to Chennai for my daughter (Student) travelling on **th /**th March ****. The ticket was in the sector Belfast to London by Air-lingus and then London to Chennai by British Airways. Owing...

Apr 18, 2020 by Murugan Krishnamoorthy

Flight cancelled not refunding (SpiceJet airlines) ^Open

I booked the ticket on **th of march with travelling dates **nd march. Spicejet cancelled the ticket itself. No govt. restrictions were imposed at that time. While on helpline I chose for a full refund in my account but the company provide the ...

Apr 17, 2020 by Amrit Anand

Indigo Not Refunding My Amount (Indigo Airlines 6E) ^Open

I had * flight booking with indigo on **th April **** from dehradun to delhi and delhi to patna both the flights were cancelled by the airline due to covid-** reason and the refund has been given in the credit shell and not in my bank account i...

Apr 17, 2020 by Harsh Kumar

Refund is not given for wrongly cancelled ticket (SpiceJet airlines) ^Open

During the lockdown period, I was trying to explore various option through Goibibo GIA chatbot. By mistake, the ticket was cancelled even though I did not want to cancel. I immediately tried to contact Goibibo and Spicejet, both were not availa...

Apr 17, 2020 by Abdun Nabi Sk

Refund of holiday package due to lockdown (Travel Triangle ) ^Open

We had booked a tour with travel triangle for kashmir from *th april to *th april vide booking ID-******* Unfortunately due to covid-** leading to a country lockdown we will not be able to travel and asked for a refund of the initial payment ma...

Apr 16, 2020 by Anand kakkar

Refund not received for flight cancelled (Go Air Airlines) ^Open

My flight got cancelled by Go-Air due to on going Coronavirus pandemic. In this regard, i received a mail on ** March **** that i will get full refund. However, i haven't received it. Also, they are not picking up my call nor are they replyi...

Apr 14, 2020 by Rishav Agarwal

Refund has not been processed (Air India Express) ^Open

I made a booking on Air India Express's official website from Abu Dhabi-Delhi on *st March **** via my credit card but due to some reason I had to cancel it and I called the airline to cancel my ticket (same day i.e *st March) and process the r...

Apr 14, 2020 by Divesh singh Rajawat

Refund for My cancelled Flight (Indigo Airlines) ^Open

My flight was cancelled by Indigo due to Covid-** outbreak but they have not provide me with a refund instead they gave credit shell which can only be used at their website while booking another flight within *year but i do not wish to travel ...

Apr 14, 2020 by Ayush Kumar Chachan

Flight cancelled by airline (Indigo Airlines 6E) ^Open

I was going from Bhopal to Dehradun via New Delhi on **/**/****. After reaching New Delhi I got a message that my flight from New Delhi to Dehradun is canceled ( Flight Indigo *E *** PNR GINPNZ, Rs ****/-). Delhi was in lockdown. I roam in De...

Apr 14, 2020 by Shrish Purohit

Indigo is not refunding the cancellation amount to my bank account (Indigo Airlines) ^Open

Hi, I had a booking on **th April **** from BLR to CCU. But due to lockdown my flight got canceled. I asked the Indigo customer support for my refund but they told me that they will not provide me the money to my bank account instead of that...

Apr 14, 2020 by Soumen Mukherjee

Jet Airways Refund Pending for 1 year (Jet Airways India / Goibibo) ^Open

I have booked my flight with Goibibo from Mumbai to Calgary on ** March **** and I was planning to travel on ** July ****. They have provided my the breakup journey with Jet Airways: Chhatrapati Shivaji Airport, BOM - London Heathrow, LHR Ai...

Apr 14, 2020 by Ankur dutta

Flight Cancellation Refund (irctc indigo airlines) ^Open

I booked a round trip (HYD -> DEL -> HYD) I was supposed to receive refund for * flight (HYD ->DEL, PNR: IPZ**E) I spoke to Indigo Customer Care and they claimed to have completed the refund from their end and asked me to contact...

Apr 13, 2020 by Aman Suyal

Refund not issued (Travelgenio) ^Open

My flight Delhi-Oslo has been cancelled by Aeroflot due to coronavirus and they have said that I am eligible for a full refund. But when I contacted travelgenio regarding this, they asked the passenger name and credit card digits but since then...

Apr 13, 2020 by Prantik Roy

Spicejet not refunding money after flight cancellation (Spicejet) ^Open

Had booked a ticket for DEL-AHD for **nd March with departure time *:** PM. PNR:- RDFE*D and NCWQ*T At **:** PM the previous day i.e. **st March I am called by a number from Spicejet Customer Care saying my flight has been CANCELLED and that...

Apr 13, 2020 by ANUSHKA VERMA

Refund not processed (PayTM and Jet Airways) ^Closed

I have booked a ticket through PayTm. JetAirways flights are cancelled and refunds are still not processed by PayTm (travel agent). When contacted Jetairways they asked to contact Paytm. When contact Paytm they are saying Jetairways has not c...

May 27, 2019 by Vaibhav

Refund not received since one month (Jet Airways India) ^Closed

*** ** **** **** *** ** **** **** *** ** *** ***** *** ** **** **** *** ** **** **** These are my ticket numbers. Cancelled them on April **. It's already May ** and I haven't received the refund yet. Every day and every time I call the ...

May 25, 2019 by Sugandha

Flight cancelled but no refund (Air India) ^Closed

My flight has been cancelled just before my boarding. Air India staff asked me to leave and confirmed that refund would be processed. But now they are denying to provide me with any kind of email that flight has been cancelled due to which my t...

May 23, 2019 by Manoj

Air india flight denied for boarding (Air India) ^Closed

I was denied for boarding in flight ai*** stating flight is overbooked. They have given me a ticket on flight after * hours. No proper explanation or compensation provided....

May 22, 2019 by Nithiyanandan S

Check in luggage missing (Air India) ^Closed

Flight AI*** came on **th May from Delhi to Kolkata but my check-in luggage was missing. It is still not delivered after ** hours. ...

May 20, 2019 by Saunak De

Mango cartoon not accepted (Indigo Airlines) ^Closed

IndiGo Bangalore refused to accept check-in mango cartoon properly packed and also put in a proper cloth bag. I requested the staff to give me writing that they refused to accept my check-in mango cartoon. The duty manager flatly refused to giv...

May 19, 2019 by Jmk lalwani

Regarding zero refund (Air Asia) ^Closed

I cancelled my booking before ** days of my departure. But I got zero refund by the Air Asia airlines. Are there any chances of getting a refund? Please help....

Apr 29, 2019 by Aravind saladi

Airline changed seats (Air India) ^Closed

Situation: My parents (both, senior citizen) are travelling from DEL to IAD via flight ***, departed from DEL at *:** am on ** Apr ****. I had booked their seats with extra legroom well in advance for their comfortable journey (I have the invo...

Apr 26, 2019 by Shashi Tripathi

Air ticket refund not received even after more than one month (Clear Trip) ^Closed

Trip ID # ************ On **/**/**, I have cancelled air ticket from Mumbai to Kochi of which cancellation & refund done by Go Air to Clear trip on the same day. But even after more than one month & with a number of telephonic follow-ups, the...

Apr 25, 2019 by RAJESH LAXMAN SHETTY

Hand baggage charges include food and laptop (Spice Jet) ^Closed

I was charged *** Rs per kg for excess hand baggage since hand baggage included laptop bag and food carried that was to be consumed during the layover. They said you can't carry sweets and other eatables because the aircraft cannot take that we...

Apr 21, 2019 by Anuradha B

No refund of airlines cancelled ticket (Spice Jet) ^Closed

I booked two round tickets Hyderabad to Madurai (**-*-** to **-*-**). Spice jet cancelled the flight due to its operational problems and offered a full refund on **-*-**. Upon continuous chasing assured refund within **-** days. But even after ...

Apr 11, 2019 by TCS PRASAD

Very poor service of Airlines (Cleartrip) ^Closed

I have booked an air ticket with ClearTrip (Booking ID ************) for the sector Delhi - Sydney - Delhi. The confirmed ticket was issued by ClearTrip. I travelled by Qantas **** on ** February ****. I have to return on ** April **** from Sy...

Apr 10, 2019 by Jitinder Mohan Mago

Unfair amount charged for extra baggage (Indigo Airlines) ^Closed

Hi, This is second instance with me in last * months, *st instance was Indigo customer care executive did not respond to my senior citizen parents nth-number of phone calls and finally they settled the incident with me by providing lum sum amo...

Jun 11, 2018 by Jaymesh Shah

Airline refund (Indigo Airlines) ^Closed

I had booked * tickets for a trip from Chennai to Bagdogra almost a month in advance. I had to cancel tickets within *-* hours of booking due to unavoidable circumstances. The ticket status said refundable. But it turned out that the refund amo...

May 30, 2018 by Shweta Ramesh