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Zivame - Zcoins expiry issue

Neha Parveen filed complaint against Zivame on Mar 26, 2024

I have placed a order in zivame.I purchased lingerie and later on due to size issue I returned the order on ** sep **** . I have made payment from my bank account and they refunded my money in the form of zcoins .Now when I checked my zCoins to purchase lingeries , I can see zero zCoins in my account.This is rubbish how can they play with my money on there terms and conditions. Firstly I want my money back and secondly back to my source account.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Zivame

110

Total Complaints

77

Total Resolved

70.00%

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