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Mansi Gupta filed complaint against Yatra on Jan 31, 2022
I Have Booked Indigo Flight Tickets With PNR No. GHP*NV (**th January) ***** Rs. And GP**GN (**th January) ***** Rs. From Yatra.Com. Indigo Has Canceled The Above Flights And I Contacted Them, So They Confirmed Me That They Have Refunded Total Amount Of The Tickets To Yatra And Yatra Will Provide Me The Refund. As Per The Yatra Policy If Airlines Canceled The Tickets I.E. Indigo Has Canceled The Ticket Then The Consumer Should Get The Full Refund. Yatra Has Only Provided Refund Of ***** Rs. (GHP*NV) And ***** Rs. (GP**GN) Only After I Have Made Complaint To Voxya. Yatra Doesn't Pick Calls On Their Customer Care Number And Only Reply To Emails Very Late. I Have Attached All The Screenshots. Please Help Me To Get My Refund Back From Yatra.
Yatra replied "Dear Mansi,
Greetings from Yatra.com!
We would want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for availing the services of the Yatra platform, like fares comparison, best flight offers and deals, IT infra, and man-power costs involved to provide you exemplary service and smooth booking experience. This amount is charged for making the booking and stays non-refundable in all situations.
Disclaimer: The convenience fee and the Cancellation Protection premium charged at the time of booking is non-refundable.
Regards
Yatra Care"
Indigo has canceled the flight then why should a common man like me bear the loss of **** Rs.
It's my hard earned money. Yatra is harassing me mentally a lot for this refund issue.
Please refund my hard earned money.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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