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Akshay srivastava filed complaint against Yatra.com on May 9, 2020
I have made the booking on * Jan'** by Yatra.com - Booking Ref No. *************. Due to the lockdown, flights has been auto cancelled. I got emails from Yatra.com on auto cancellation. All domestic flights are suspended and booking automatically cancelled by airlines - NOT BY ME.
The tickets were booked through Yatra.com portal and not the airlines directly. We would be contacting Yatra.com for the refund and not the airlines, as the Payment was transferred to you and not the airlines.
Now i'm chasing Yatra.com to refund my money. They are not giving any fruitful answer and just playing with the words. After seeing their mails by support@yatra.com it seems that they themselves are not clear on refund.
Would require the full refund for our tickets as Airlines did not operate. Can you please help me to get my all booking amount back.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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