Myntra - Wrong Product Delivered

Hi Team,

I placed a prepaid order on Myntra website worth Rs ****. There were three products included in that order. I received a delivery packet on *th June.

When I open the delivered packet I saw that the product I have received is entirely different from the one I ordered. I therefore immediately called the delivery executive and informed him about the same. He told me to call company customer support and so I did that and immediately called Myntra customer support and informed them about the issue. They acknowledged my issue and told me that they have opened a case for "Wrong Product Delivered" and will get back to me with a resolution. I followed up with them they again gave same reply to me and told that they will get back to me on **th June.

No one ever get back to me. Since *th June am calling Myntra customer support explaining them same issue repeatedly. I am neither provided with my ordered product nor I am returned with my money.

Many time these support executive cut on-going calls abruptly. Many time they pick up the call me but no one speaks from the other end.

To avoid calls(verbal communication) I then created a case on Myntra website with "Write to us" option. In this added details of the complete issue faced by me. I wrote the entire details of this episode. This morning they had deliberately deleted only that chat where I had documented all the details. Queries that I had raised before and after it are still there only that query is deleted.

I now feel molested by the company. It seems that their attitude is that Yes, we have done injustice to you and there is nothing you can do.

Details of the order:
Invoice Number: I****PU********* PacketID: **********
Order Number: *******-*******-******* Invoice Date: ** Jun ****
Nature of Transaction:Inter-State Order Date: ** Jun ****
Place of Supply: RAJASTHAN Nature of Supply: Goods




I now feel molested by the company. It seems that their attitude is that Yes, we have done injustice to you and there is nothing you can do.

I had to miss on my work related call just to explain my issue and seek resolution from Myntra support staff.



Immediately give me refund for my order. Compensate me for the mental torcher they have done to me.


Incident date: ****/**/**