Culture circle - Wrong Product Delivered Refund Delayed Compensation Denied

I ordered a pair of shoes from Culture Circle and received the wrong product. After multiple follow-ups, the product was picked up from me, but there was a significant delay in processing the refund. The tracking information was inaccurate, and I received repeated generic responses with no clear updates.
Only a partial refund was initially processed, and after further follow-ups, the remaining amount was refunded. However, throughout the entire process, there was a complete lack of proper communication, accountability, and transparency.
Even after the refund, the company has ignored requests for compensation despite the inconvenience, time loss, and mental harassment caused due to their poor service.
I am seeking compensation of ₹**,*** for deficiency in service, delays, and the distress caused.