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Louis Philippe - Wrong product delivered and not getting any refund

Swati Arora filed complaint against Louis Philippe on Dec 13, 2023

I have received the different product for the order## instead of purple colour shirt and I got the irrelevant item, a ladies kurti which does not contain any brand/tag. When I am asking for my money or the right product to be delivered l, customer service is not supporting at all and saying they cannot do anything. I had to follow up with them for the update on the case and they are taking no responsibility to resolve the issue. I am really disappointed with the delivery/return process and now specially their customer service which is just there to loot people not to support the people. I will never recommend this brand to anyone, they are making their business with online shopping and delivering wrong products

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Louis Philippe

9

Total Complaints

5

Total Resolved

55.56%

Consumer Satisfaction

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I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

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- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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