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The derma co - Wrong package recieved

Jahnvi kukadiya filed complaint against The derma co on Jun 30, 2025

I have ordered total ** facewash of mrp **** and recieved diffrent product of sunscreen *** mrp and * pcs .and also delivery box is too small and Its not possible to put ** facewash in that box .I have complain derma co costumer care and raise ticket but they denied to give proper resolution .I have all proof of product and also have cc tv camera recoding

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Complaint Status

Resolution Demanded:

Replace / Fix problem

The derma co

12

Total Complaints

9

Total Resolved

75.00%

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