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Arun Mozhi Manickam filed complaint against Swiggy on Dec 28, 2020
Yesterday, I had ordered for food for my guests at Chai Galli through Swiggy, but I was delivered totally different order from Belgian Waffle. The same was delivered to my security of the apartment. when I went to pick it up, I realised it as wrong order and complained to online chat by sending them the photo. When I again called the customer service, they wouldn't resend my food, but all they could do is cancel. The cancel also only if I open the food package and send them whats inside each packet. I felt threatened and intimidated to get my money back. Why do I have be victimised for their fault ... They haven't paid the money back yet ....
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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