Amazon - Wrong item sent by amazon and they deny to replace refund

Manvinder Pal Singh filed complaint against Amazon on Oct 1, 2023

I have ordered SWAGTRON T* OFF-ROAD Hoverboard - **" Wheel, hoverboard from amazon on **.**.** worth Rs ***** through my icici bank credit card EMI. However in place of hoverboard , i have received bajaj heat convector from Amazon on **.**.** . On the same day i have contacted amazon they have shared the link to uplaod photos of product and i have uploaded photos of heat convector immediately.They told me to call on **.**.** . When i called them on **.**.** they refused to replace the item and told me that it is decesion of there investigation team.

I have again sent email to them on **.**.** morning after call attaching more pics of item received with box clearly showing that item is different but they have replied that investigation team has investigated the case and given non refund/replacement decision.

I am a Govt servent , Pls help in getting my hard earned money back .

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Amazon

1033

Total Complaints

421

Total Resolved

40.76%

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