Amazom India - Wrong item received and not replaced by Amazon unreasonably

I hope this email finds you well. I am writing to express my dissatisfaction with a recent order and the subsequent customer service experience I had with Amazon.

On *th July,****, I placed an order for a pair of OnePlus Bullet Z* ANC Bluetooth earphones . However, upon delivery on **th July,****. I received a different product altogether. The package contained Boat Rockerz headphones instead of the OnePlus earphones that I had ordered.

Immediately upon realizing the error, I initiated a request for replacement through the Amazon website. However, to my surprise and disappointment, my request was denied without any valid explanation. I was left feeling not only disappointed but also fraudulent and helpless, as the customer service representative handling my case did not provide any assistance or resolution.

As a loyal customer of Amazon for many years, I have always appreciated the efficiency and reliability of your service. However, this recent experience has left me questioning the quality of service and support that Amazon prides itself on. I find it unacceptable to be treated in such a manner after being sent an incorrect product through no fault of my own.

I kindly request that this issue be rectified immediately. I would like to receive the OnePlus Bullet Z* ANC Bluetooth earphones that I originally ordered, or a prompt refund for the incorrect item that was delivered. Additionally, I expect a reasonable explanation for why my replacement request was denied initially.

Please consider this matter with urgency and provide me with a resolution at your earliest convenience. I trust that Amazon values its customers and will take the necessary steps to address this issue promptly.

I look forward to your prompt response and a satisfactory resolution to this matter.

Thank you for your attention to this urgent issue.

Sincerely,

Dayanand Poswal(Amazon Account Holder name)

Contact: **********

Order ID: ***-*******-*******