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NHAI - Wrong deduction and rude behaviour

Navdeep filed complaint against NHAI on May 28, 2023

I am travelling from Gurugram to Mhow with my family on Delhi- Mumbai expressway on ** May ****
On entry on the expressway we weren’t charged any money on showing Army ID card but on exit at Delhi Vadodara Expressway we were told the Army Personnel aren’t exempted on this and we’re charged ****/-
Also the staff was rude and asked me to pay in cash or phone pay to one of the individual there since there was no card payment method available.
Request for an appropriate action

******
LN*** BO*
**-**-**** **:**:**
CH**AD****
CAR/JEEP
RJ
CASH
Rs. ****

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

NHAI

6

Total Complaints

4

Total Resolved

66.67%

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