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Suman lalit pandit filed complaint against Goibibo on Jan 5, 2021
This was one of the worst experiences while traveling in a bus with Goibibo. This was the first time I was visiting Mahabaleshwar and the bus ensured that it did not end on a good note. Hence I am writing this at *:** am at night. Here are the problems we faced -
*. Very dirty bus. No hygiene maintained and there was no pillow covers too. The seat was very very dirty and stinking.
*. The driver (Rathod) of Swami Travels informed us that he is changing the route as soon as we reached Panvel (* am at night) and that we need to get down at a different location because he did not want to go by that route.
*. I was travelling with my father, mother and younger brother. Getting down at the middle of the night at an unknown location with no transport available is horrifying and frightening. We were told that we needed to get down at Sion instead of our selected bus stop (Bhandup) which is around ** kilometres away at * am at night
*. The driver was very rude was saying "Jo karna hai woh kar lo, main nahi Jaane wala". The helper could barely talk properly. There were * families with kids who were denied their selected drop points (Thane, Airoli and Bhandup).
*. The driver fought with us for around ** minutes in a very abusive language. There was no one picking up our calls at Swami Travels office. We had reached the point of contacting the police as a last resort.
Overall, this was our worst experience with Swami Travels and Goibibo and would not recommend it to anyone. Kindly take this as an official complaint and I ask for a full refund cum compensation.
I am also registering an official complaint with the relevant transport authorities so that no one else faces this issue again.
I am also posting it on Google Reviews of Swami Travels and Goibibo (play store too) , Travel review websites and will be making a YouTube video too about this experience.
Details of the booking - -
Swami Travels
BusNo:MH**CH****
Bus type - AC Sleeper
Driver Name Rathod
Goibibo id - *GOBUSANDa*d******b*:
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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