Chirag jain filed complaint against Air India on May 12, 2021
I had booked a flight for my staff in air india on **/**/** for * passenger
I had called customer care number ,enquired on their website and i was told
No rt pcr report is necessary for travel
U can remove your report direct at arrival airport
So today he went to airport and he was denied entry saying that covid report is must
Nd he was asked to pay rs **** for covid report
Or else he was asked to pay rs **** for rescheduling date of flight
This is very wrong from air india service centre

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

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- Preeti Anandan
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