Dunzo - Worms in food item

Akshay Rathnavas filed complaint against Dunzo on Oct 23, 2020

Order ID: ************************
Oct **, **:** PM

I ordered some groceries along with some grapes.

Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon which I was given refund of **.

After delivery, when I opened it, the grapes were full of worms. White and blackish colour worms were present in it.
Upon talking to the customer care, they hesitated a lot at first but gave me the rest of the refund for the *** remaining grams, but I am complaining about it here because it is a health and hygiene violation.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Damages for loss and agony

Dunzo

Total Complaints

Total Resolved

56.25%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Pavan on Feb 9, 2025

Dunzo – Package deliveryClosed

Delivery partner was not assigned and the order was cancelled and I have not yet received my refund it's been * weeks already

Stefanie Fernandes on Dec 7, 2024

Dunzo – Package not delivered Closed

Hi, I had booked a delivery from a store (Something Special, Bandra West, Mumbai). And as soon as the delivery agent was assigned I took a screenshot and sent it to the store guy so he knows who to give it to (Dheer...

Rhitankar Basak on Nov 14, 2024

Dunzo – Refund not recieved Closed

My Dunzo delivery order dated **/**/**** at *:** pm was cancelled due to unavailability of delivery partner. The refund of Rs.*** was initiated and I'm yet to receive it. They have no customer care number and I've e...

Sonali Rao on Jun 5, 2023

Dunzo – Rude behavior from delivery boy Closed

Sent medicines through Dunzo courier, Sanjay Kabiraj today, * June **** within Pune. He dropped it off, and when he tried calling me, I had to go answer the door. When I got back to my phone and called him back *-* ...

Shraddha Wargat on May 9, 2023

Dunzo – Missing productClosed

I've placed an order and find items with less quantity than ordered. I tried reaching customer care through app but I did not get satisfactory resolution. I tried to mail but they simply said no refund or replacemen...