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Aroop Mukherjee filed complaint against Airtel on Jan 17, 2024
Since **th jan every next day airtel wifi network is going down. Support team is not Supporting us. Instead of fixing the issue they are just marking the tickets as resolved. It has now started affecting our work and wage. They are not refunding any loss. Instead just closing the ticket with one word apologise.
Evidence *: Hi, your service request no. *********** has been assigned to engineer Pratapsingh Dhansing Rathod (***********). He will contact you between (** Jan **** **:** AM - **:** AM). To reschedule as per your availability click http://u.airtel.in/SmB*ssnezohI . To track your request, click https://www.airtel.in/*/trckrqst
Evidence *: Hi, Thank you for your interest in Airtel Xstream Fiber. To fulfil your new request, our representative CHETAN KHENGARE with mobile number *********** will get in touch with you shortly. Your order ID is **-*********** .
Evidence *: Hi, your service request no. *********** has been assigned to engineer Pratapsingh Dhansing Rathod (***********). He will contact you between (** Jan **** **:** AM - **:** AM). To reschedule as per your availability click http://u.airtel.in/m*Prule**QZg . To track your request, click https://www.airtel.in/*/trckrqst
Evidence *: Thank you for contacting us. The request no. for your Airtel Xstream Fiber/Fixedline ID ***********_dsl is ***********. It is our constant endeavor to help you stay connected. To track your request, click https://www.airtel.in/*/trckrqst
Evidence *: Thank you for contacting us. The request no. for your Airtel Xstream Fiber/Fixedline ID ***********_dsl is ***********. It is our constant endeavor to help you stay connected. To track your request, click https://www.airtel.in/*/trckrqst
Evidence *: Service Update- We're still working to resolve the technical issues. You can expect your Airtel Xstream Fiber services to resume by **/**/** **:** PM. We thank you for your patience.
Evidence *: Service Update: Due to a technical issue, you might experience disruption in your Airtel Xstream Fiber (************_mh). You can expect the services to resume by **/**/** **:** PM. We apologize for the inconvenience caused.
Evidence *:
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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