Whirlpool - Whirlpool Received damaged product and is not taking return

Goutham N S filed complaint against Whirlpool on Nov 17, 2023

I ordered a whirlpool fridge from WStore (whirlpool official store) on **th October and received the fridge on *th October. Installation engineer from whirlpool opened the fridge and reported that the fridge had a dent in the front. I then sent a mail to WStore on the same day. From that day onwards till today (**th of November) the WStore team has been saying we are arranging a reverse pick up but till today they have not. I have sent mail to ceo and escalation desk but no response. All the time I just receive the response as we are working on it. The fridge has been standing in my house and is not being used but just taking up space. I want to raise a legal compliant. I have pictures of the fridge and the whole email thread that I can attach

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Whirlpool

Total Complaints

Total Resolved

44.26%

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