Vodafone Appellate Officer - Vodafone is not Refunding the amount Since DecInteraction Number

In the month of Dec **** I wrongly did a NEFT to my old Vodafone account - which was registered as beneficiary in my banking app.

I mailed the Appellate team of Vodafone and shared all the details, which verified that yes they have received the payment. They accepted it and mailed me also called me that the amount shall be refunded.

The first promise came in the month of December **** by Karan Runwal stating that the ceque shall come in **-** working days. I said ok and waited till end of Jan. But nothing came. I folowed up and then the case was in Viveka Sonawane's hand and she mailed saying another ** days. Again it was said ok. But the cheque did not come Feb ****. I followed up again and now Mr. Nikhil / Mr. Deepak and Mr. Karan say that shall come by March **th.

Today is March **th **** and no cheque has come. When we follow up with them they are now asking for another * days.

Also, they say that it is coming through courier!!
May I which courier company takes ** days to ship a cheque !!!

Here are the mails sent by Vodafone Appellate team.

On Tue, Dec **, **** at *:** PM <appellate.mum@vodafoneidea.com> wrote:
Hello Jasmine,
We appreciate you reaching out to us. My name is Karan and I will be assisting you today regarding payment issue for your Vodafone mobile number **********.

As per our telephonic conversation on your mobile number ********** dated **/**/****; your concern has been discussed.
I sincerely apologize for the inconvenience caused.
With regards to your concern, as discussed with our concern team I would like to inform you that I have processed refund cheque of Rs.****/- and it will be delivered to your registered billing address (*** SHIV SHANKAR TOWER,PLOT NO-** ** ** **,SECTOR-** SANPADA,NAVIMUMBAI,MAHARASHTRA) within ** working days.
The interaction number for your future reference is **********.
I hope, I was able to address your concern regarding your payment issue, adequately. Please reply to this email if you have any questions and I will be glad to assist you.

Manage your Vodafone account on the go with this must-have App. Pay bills, Recharge, activate data packs/VAS and much more. Download from www.vodafone.in/ch*

Don’t forget to explore “My Vodafone App”, to know more about your billing details, recharge status, data usage, VAS, roaming services & much more! Power to you!

Thank you!
Karan Runwal
Appellate office
http://www.vodafone.in/

I followed up and yet there was no cheque.
Again in Feb **** I mailed them and called them regarding the update. Now Mr. Karan disappeared and the case was given to Viveka Sonawane.

From appellate.mum@vodafoneidea.com
Thu, Feb **, **:** PM
to me

Dear Jasmine,
Greetings from Vodafone Idea!
I am glad we could connect on ********** dated **/**/**** regarding your query on refund cheque. I would like to apologize for the inconvenience and summarized your concern below.

· As per feedback received from concern team related to refund cheque Rs.****/-, you will receive the cheque at your below mentioned billing address with ** working days from **/**/****.

· Address: *** shiv shankar tower,plot no-** ** ** **,sector-** sanpada, navimumbai, Maharashtra.

· We request your kind forbearance in the interim.

Thank You!
Viveka Sonvane
Appellate Office



Dear Jasmine,



Greetings from Vodafone Idea!



I attempted to call on your alternate number ********** today however due to non-contactability; I would like to summarize query regarding your refund cheque concern:



o As per feedback received from concern team related to refund cheque Rs.****/-, I assured you will receive the cheque at your below mentioned billing address within ** working days that is till **/**/****.



o Address: *** shiv shankar tower,plot no-** ** ** **,sector-** sanpada, navimumbai, Maharashtra.



o Also, we are constantly check with concern team, your issue will be resolved till **/**/****.



o We request your kind forbearance in the interim.






Thank You!



Karan Runwal

Appellate Office

Website: www.vodafone.in


Kindly help!!