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Vodafone Appellate Officer - Deposit Refund

Paragkumar Patel filed complaint against Vodafone Appellate Officer on May 17, 2020

Hello Vodafone,
It is ****. It is Digital India. Please provide deposit refund amount online to my postpaid mobile Number.
I do not want Bank Cheque.

Evidence

Dear Sir/Ma’am,



Greetings from Vodafone Idea!



We sincerely apologize for the experience you have faced.



In light of COVID -**, our offices are operating with limited staff as we are taking all the precautionary measures to avoid any risks.



I am summarizing your concern regarding your number.



As per process, we are unable to transfer security amount of your number online. Kindly wait till lock down period will over to receive refund cheque of your number.



We solicit your cooperation and patience. Stay Home, Stay Safe!



To access our new virtual assistant VIC on WhatsApp, for Vodafone subscribers: click https://bit.ly/*xKGVNf and Vodafone care WhatsApp number: **********



Just say ‘Hi’ to chat about anything from payments, offers, data & more.



Thank You

Anamika Rai

VodafoneIdea Care

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Vodafone Appellate Officer

4

Total Complaints

1

Total Resolved

25.00%

Consumer Satisfaction

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