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niketan rai filed complaint against Samsung on Feb 7, 2026
Last year, after a Samsung OS update, my device developed a vertical line on the display. Samsung acknowledged this as a known issue and replaced the screen free of cost at an authorised service centre.
Unfortunately, after a recent official OS update, the same vertical line issue has reappeared. The phone has not been dropped, mishandled, or exposed to water. This clearly indicates a recurring software-induced display defect, not user damage.
I have now been informed that I must pay ₹**,*** for another screen replacement. Given that:
The issue occurred earlier due to a Samsung OS update.Samsung already replaced the display once as a goodwill fix.The same defect has repeated after another update.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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