Flipkart - Urgent Unresolved Bag Issue Need Immediate Resolution Purchase a Allen Solly bag from flipkart 5 mo

Dear Flipkart Customer Support and Allen Solly Team,

I hope this email finds you well. I am writing to express my extreme frustration and disappointment regarding an ongoing issue I have been facing with a bag I purchased from Flipkart, which is an Allen Solly product.

I have been caught in a never-ending loop of blame-shifting between Flipkart and Allen Solly, and it has left me feeling both frustrated and foolish as a customer. To provide some context, I ordered a bag through Flipkart The bag got defect, with stitching that was coming apart, making it unusable just in * month of use.

I reached out to Flipkart's customer support and was informed that they would help me resolve the issue. However, I was then directed to Allen Solly's customer service as it was a branded product. I promptly contacted Allen Solly's customer support explained the situation, and was told that since I had purchased the bag through Flipkart, I should seek resolution from them.

This back-and-forth has been going on for month, with neither Flipkart nor Allen Solly taking responsibility for the problem. As a result, I am stuck with a defective bag, which I paid for but cannot use. It is incredibly frustrating to be passed around like a hot potato, and it is not the experience I expected as a loyal customer.

I am writing to request an immediate and amicable resolution to this matter. I believe that both Flipkart and Allen Solly should work together to ensure customer satisfaction and uphold their commitment to quality products and service. I would like one of the following options to be executed as soon as possible:

*. A replacement bag that is in perfect condition, free of defects.
*. A full refund for the purchase, including any associated delivery charges.
*. A credit or voucher for my next purchase to compensate for the inconvenience and time wasted.

I trust that this issue can be resolved promptly and professionally. It is in both Flipkart and Allen Solly's best interest to ensure customer satisfaction and maintain a positive reputation.

I look forward to your immediate attention to this matter and a timely resolution. If this issue is not resolved satisfactorily, I may have no choice but to escalate it further and share my experience with fellow customers.

Thank you for your prompt attention to this pressing matter.

Sincerely,


---------- Forwarded message ---------
From: Payal Varshney <pv*****@gmail.com>
Date: Fri, ** Oct, ****, *:** pm
Subject: Purchase a Allen Solly bag from flipkart * month earlier. Same is torned now
To: MFLcustomersservice <customerservice@abfrl.adityabirla.com>


Dear Allen Solly,


I hope this email finds you well. I am writing to bring to your attention an issue I have encountered with a bag I purchased from Allen Solly in May.


The bag in question, which I bought on

** may **** from flipkart has unfortunately torn. I have attached a photo of the damaged area for your reference. And bill too.


I have been a loyal customer of Allen Solly for quite some time and have always been satisfied with the quality of your products. However, this unexpected issue has left me disappointed.


I kindly request your assistance in resolving this matter. I would appreciate it if you could either arrange for a replacement of the bag whichever option is more suitable.

Flipkart is denying for exchange/refund.

Please let me know the next steps and any information you require from my end to facilitate this process. I look forward to your prompt response and a resolution to this issue.


Thank you for your attention to this matter.


Sincerely,