Homafy com - Urgent Refund Request for Order Classic Retro Video Game

Dear Team,

I am writing to formally request assistance regarding a return and refund for Order #****** placed on October **, ****, for the “Classic Retro Video Game with **,***+ Games” priced at INR ****.

Reason for Return: Upon receiving the product on October **, ****, I found that the graphics quality was unsatisfactory and, moreover, the remote control did not work. Given your *-day refund and replacement guarantee, I promptly initiated a return request on October **, **** (Ticket #************).

Customer Service Experience: On October **, ****, I contacted customer service to follow up on my return status. However, I was met with unprofessional behavior from your representative, Swati, who outright denied my return request. Despite mentioning the return guarantee, she rudely insisted that I "prove" the product’s fault, even hanging up abruptly when I requested an escalation process or conversation ID.

Request for Resolution: I expect a swift resolution to this matter in line with your *-day return policy, and I urge you to initiate the return and refund process at your earliest convenience. Please confirm the escalation process and contact information for further assistance if required.

Thank you for your attention to this issue. I look forward to your prompt response.

Best regards,
Diwakar Soni