Msedcl - Urgent Escalation Incorrect Billing Wrong Meter Connection Consumer ID Flat B605 Atlantis City Lohe

I am writing this to urgently escalate a serious issue regarding my electricity bill and a major mistake in meter installation and connection.
I am a resident of Atlantis City, Porwal Road, Lohegaon–Dhanori, and my flat number is B-*** (* BHK). My Customer ID is ************. For the past *+ years, my monthly electricity bill has always been around ₹*,***–₹*,***. However, last month I suddenly received a bill of ₹*****, which is completely abnormal.
Visits to Dhanori & Yerwada MSEDCL Offices
I visited the Dhanori Jakat Naka branch, where I was told that I must pay the bill or electricity will be disconnected. For any escalation, I was directed to visit the Pratik Nagar (Yerwada) main branch.
The following week, I visited the Yerwada branch and spoke with multiple officials. I was informed that the bill is correct and that MSEDCL had previously been sending average bills. As per them, when actual usage was calculated, the older pending amounts got added and resulted in a high bill, which they insisted I must pay immediately.
After a long wait, I met the branch head on the first floor. He told me that if I suspect any issue, I should opt for a meter check by paying ₹***, after which the meter would be taken to the Kalyani Nagar office for testing by me.
Major Blunder Discovered – Wrong Meter Connected
Since the meters were changed around * months ago, I proceeded with the meter-check request.
When the technician came to dismantle the meter, it was discovered that switching off my meter cut the electricity of a different flat (Flat B-***, belonging to Mr. Sherrjith Raju, a * BHK). This clearly means:

My flat (* BHK) was wrongly connected to a * BHK meter.
I have been paying the * BHK flat’s usage for an unknown number of months.
The actual * BHK owner has been paying for the consumption of my * BHK flat.
This is a serious and unacceptable mistake from MSEDCL.
I spoke to Mr. Dighe from the Dhanori office and the technician Mr. Tulsiram (Mobile: **********). I was assured the issue would be rectified and correct billing would be sent going forward.
Yet Again – I Received a Wrong Bill of ₹**,***
Despite one month passing since the correction assurance, I have now received another incorrect bill of ₹**,***.
This clearly shows that nothing has been updated or corrected in the system.
My Questions & Concerns
Who is responsible for this major technical mistake of wrong meter connection?
Why should I pay for months of someone else’s electricity usage?
Why has no correction been done even after multiple visits and assurances?
Why must I spend hours visiting multiple MSEDCL offices, standing in queues, and dealing with staff who are often uncooperative?
This entire situation has caused serious inconvenience, stress, financial burden, and wastage of time — all due to mistakes made by MSEDCL staff and contractors.
Request for Immediate Action
I request:
Immediate correction of my bill based on actual consumption for Customer ID ************ (Flat B-***).
Adjustment/refund of all excess amounts wrongly billed to me over the months.
Written confirmation that the meter correction has been updated in the system.
Clear accountability for the negligence that led to this issue.
Please treat this as an urgent escalation and resolve this matter at the earliest. Why we demand escalation:
We are law-abiding consumers; forcing disconnection under threat without proper verification is unfair and unlawful.
The error lies with MSEDCL; punishing us is unjust.
Such threats and poor behaviour by your staff is unacceptable.
What we request:
Immediate cancellation of any disconnection action or notice issued to our connection.
Written confirmation that our supply will remain intact until the complaint is properly reviewed and resolved.
A formal apology and assurance that no further intimidation or harassment will occur.
A review of internal procedures to prevent such wrongful disconnection threats in future.
A contact number / name of a senior officer (director / grievance redressal head) who will personally oversee and respond to this issue.