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Urban Ladder - Urban Ladder Faulty Product and No Refund

ram jalan filed complaint against Urban Ladder on Dec 23, 2018

Order No. R********* I placed an order for ** pair Pointe Shoe Cabinet and after * weeks of waiting, I was given ** pair Shoe Cabinet. I had booked the order at the Urban Ladder, Mall of India, Noida store by paying an advance of Rs *** whereas on product delivery I had to pay the full amount of Rs **,***.

Now, It has been *+ weeks the reverse pickup hasn't been initiated nor my refund proceeded. I don't know what to do.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Urban Ladder

8

Total Complaints

6

Total Resolved

75.00%

Consumer Satisfaction

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