Spice Jet Airlines - UNETHICAL FLIGHT RESCHEDULE CHARGES and HARASSMENT before SeptemberPandemic Situation
Subhodeep Ganguly filed complaint against Spice Jet Airlines on Sep 18, 2020
Dear Officer,
Passenger Name:Arpita Bhattacharya, Subhodeep Ganguly
PNR: CEUJTN and N*UB*Y
Travel Date:** Oct,****
Itinerary: Bengaluru-Kolkata
Flight Authority:SpiceJet(Booking done through MakeMyTrip)
Contact Number +** - ********** / Alternate : +** **********
Required : Rescheduling the travel date to **th September,****
Issue with : UNETCHICAL RESCHEDULING CHARGES as ASKED BY SPICEJET before **th September,**** during COVID-** Pandemic Crisis Time
As discussed today,I am sending this mail regarding the unethical behaviour and harassing service by SpiceJet service from my above PNR.We also raised a public grievance portal complaint under ministry of tourism and sent multiple follow up to SpiceJet Authorities.
Even Mr Gourav from the Ministry of tourism also replied multiple times to the thread and asked Spicejet to resolve the complaint.
Our complaint is we have booked the flight as per above schedule ,but due to covid-** rise in Bengaluru we want to prepone the journey.We have request the change to flight authorities but no response.As flight rescheduling is free upto **th September,**** due to ongoing pandemic situation.But the spicejet authorities are charging a huge amount for rescheduling the flight.
Resolution Required:We want to change the journey day and are willing to pay if there are any flight fare differences, but not any high unethical charges as it is asked by Spicejet.
We want this unethical charges to be stopped during this crisis time at least
Just to inform, Indigo has helped us in this pandemic situation to reschedule the flights
Regards,
Arpita Bhattacharya / Subhodeep Ganguly
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